Sinch

Role Description The Project Manager III – HR IT manages HR technology projects from planning through implementation and transition to support. The role works closely with HR, IT, business teams, and external partners, with a primary focus on Oracle Fusion HCM and related applications. - Manage HR technology projects throughout the project lifecycle. - Define project scope, deliverables, schedules, resources, and success measures. - Work directly with assigned team members to plan and implement solutions, assign and prioritize project activities, clarify expected outcomes, and follow up on delivery. - Provide day-to-day project direction while escalating resource constraints, performance concerns, and decisions outside the agreed project scope to the appropriate manager. - Develop and maintain project plans, status reports, risk logs, and decision records. - Coordinate activities across HR, IT, Payroll, Finance, Information Security, vendors, and other stakeholders. - Support Oracle Fusion HCM implementations, enhancements, integrations, upgrades, and process-improvement initiatives. - Facilitate project meetings and communicate progress, risks, issues, and decisions to stakeholders. - Monitor project dependencies and resolve or escalate issues as appropriate. - Coordinate requirements gathering, testing, implementation readiness, and post-launch support. - Partner with business teams on communications, training, and user adoption. - Help ensure projects follow applicable security, privacy, compliance, and project-governance requirements. - Manage vendor activities and project budgets where applicable. - Contribute to improvements in project-management tools, templates, and practices. Qualifications - Bachelor’s degree in business, information technology, human resources, or a related field, or equivalent practical experience. - Approximately five years of project-management experience, preferably involving business or enterprise technology projects. - Experience coordinating cross-functional teams and providing day-to-day direction to project team members. - Experience managing project scope, schedules, risks, deliverables, and stakeholder expectations. - Strong organizational, communication, facilitation, and problem-solving skills. - Ability to manage multiple priorities and work effectively with both business and technical teams. - Working knowledge of standard project-management methods and tools. Requirements - Experience supporting Oracle Fusion HCM or another enterprise HR system. - Familiarity with HR processes such as core HR, recruiting, onboarding, payroll, benefits, compensation, performance, or learning. - Experience with system implementations, integrations, upgrades, data migration, or user-acceptance testing. - Experience working with external technology or implementation partners. - Knowledge of Jira for project planning, work tracking, reporting, and team collaboration. - Project-management certification, such as PMP, or Agile experience. Core Competencies - Project planning and execution - Team coordination and task direction - Stakeholder management - Risk and issue management - Clear communication - Collaboration and influence - Organization and prioritization - Adaptability - Customer focus Success Measures - Assigned team members have clear priorities, responsibilities, and expected outcomes. - Projects are delivered within agreed scope, schedule, budget, and quality expectations. - Routine project decisions and coordination are handled independently. - Risks, issues, and dependencies are identified and managed effectively. - Stakeholders receive clear, timely, and accurate communication. - Business teams are prepared for implementation and adoption. - Solutions transition successfully into ongoing support. Working Relationships This position works closely with HR, HR Operations, HRIS, Payroll, IT, Information Security, Finance, and external implementation partners. The role provides day-to-day project direction to assigned team members but does not have formal line-management responsibility unless separately specified.

Role Description We are seeking a Solutions Engineer III who thrives in complex and dynamic environments. This role serves as a senior technical expert in the sales organization, helping drive the success of complex and strategic customer opportunities. This candidate will possess strong technical, analytical, and communication skills, and bring strategic and critical thinking to the team. The ideal candidate is a proactive problem-solver who excels in a collaborative setting, can lead projects effectively, and will serve as a trusted advisor to both prospects and internal stakeholders. Your Impact & Responsibilities - Serve as the go-to expert in Programmable Voice with emphasis on Agentic/AI solution components, APIs, SIP trunking, messaging, and RCS technologies, supporting team knowledge and customer trust. - Lead technical discovery and deal strategy for complex, high-priority opportunities to influence successful outcomes. - Design scalable, integrated standard and custom solutions, collaborating with Product and Engineering on feasibility and risk. - Deliver high-impact, tailored demos and proof-of-concepts that clearly articulate product value and solve key business or technical needs. - Present complex information clearly and concisely, ensuring all communications are impactful and support business objectives with both technical and non-technical stakeholders. - Develop and maintain deep, personalized customer relationships, leveraging them to advance business objectives. - Navigate and resolve complex client issues, fostering collaboration across departments. - Create and share reusable solution patterns, internal tools, and technical artifacts that enhance team productivity. - Provide actionable product feedback and feature requests to Product teams based on customer challenges and roadblocks. - Deliver clear technical handoffs to Customer Success to ensure implementation readiness and continuity. Qualifications - 5+ years of related experience in Sales Engineering or Solutions Engineering. - BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience. - Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS, SMS/RCS, and integrating VoIP technologies with enterprise-level platforms. - Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points. - Proven experience in managing complex technical projects and leading technical strategy in sales engagements. - Exceptional verbal and written communication skills, with a strong ability to influence stakeholders. - Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success. - Desire to work in a fast-paced, dynamic environment. - This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO. Requirements - 5+ years of related experience in Sales Engineering or Solutions Engineering. - BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience. - Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS, SMS/RCS, and integrating VoIP technologies with enterprise-level platforms. - Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points. - Proven experience in managing complex technical projects and leading technical strategy in sales engagements. - Exceptional verbal and written communication skills, with a strong ability to influence stakeholders. - Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success. - Desire to work in a fast-paced, dynamic environment. - This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO. Benefits - Comprehensive market competitive medical, dental, and vision plans, including access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program to support work-life balance. - Paid parental leave and family planning support. - Flexible remote work offerings to enhance productivity. - Paid time off to support a volunteer program of your choice.

Role Description Our team is at the forefront of GenAI-powered solutions developing cutting-edge services to enhance user experiences, optimize internal processes, and explore new business opportunities. You’ll work on scalable, high-impact AI projects, collaborate with cross-functional teams, and contribute to proofs-of-concept, and production-ready AI applications. - Design, develop, and maintain backend services for Product Solutions Platform. - Build high-performance, scalable, and distributed systems. - Work with Java, Spring, Kafka, OpenSearch to enhance our product, ensuring safety, efficiency, and responsiveness. - Develop internal tools for monitoring, debugging, and optimizing applications at scale. - Ensure observability, reliability, and fault tolerance across all services. - Collaborate with cross-functional teams including Software Engineers, UX Designers and Product Managers. - Maintain a strong focus on code quality, security, and best practices in software development. - Build AI/ML-enabled products. This is a remote role. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related fields. - Advanced spoken and written English. - Production-level experience in backend development using Java, Go, Python or any other modern language. - Deep understanding of distributed systems and experience building high-scale microservices and event-driven architectures. - Experience with observability, logging, and monitoring tools for debugging and performance analysis. - Experience with cloud platforms (AWS) and containerized deployments (Docker, Kubernetes). - A problem-solving mindset with the ability to debug distributed systems. - Strong communication skills and the ability to work effectively in a collaborative environment. Requirements - Nice to Have: - Production experience integrating LLM APIs (OpenAI, Anthropic, Gemini, etc.) into scalable, real-world systems. - Practical experience with LangChain, LlamaIndex, or similar LLM orchestration frameworks. - Experience with developing AI Agents, the world of tools and how AI agents can leverage external functionalities and APIs. - Familiarity with context and memory management — including session handling, conversation history strategies, long-context optimization, and state-of-the-art agent design. - Experience with RAG, Prompt Engineering, response validation, Vector Data Bases and AI guardrails. Benefits - STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. - FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. - FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. - EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options. - SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. - DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. - TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

• The Implementation Analyst is responsible for end-to-end onboarding, compliance vetting, and activation of SMS messaging services for customers across Sinch brands • Validate submitted business information, use cases, campaign details, and supporting documentation • Ensure all customer applications for 10DLC and Toll-Free messaging meet carrier, regulatory, and internal compliance requirements prior to activation • Conduct enhanced vetting requests when additional validation is required • Open and manage technical support tickets for provisioning, number activation, import issues, and messaging failures • Monitor and enforce adherence to SMS messaging policies and carrier regulations • Respond to internal and external requests via designated operational Slack channel

• The Support Engineer will be part of the Sinch Support team, which is a worldwide leader in delivery of Messaging solutions. • This role reports to Manager Support Americas&Europe at Sinch. • The workplace will be in Colombia working remotely but it might need to travel occasionally depending on needs.

• Design and implement scalable and reliable data pipelines across multiple platforms. • Lead data integration efforts across Sinch products worldwide. • Develop and maintain high‑quality ETL/ELT processes and modern data architectures. • Optimize data workflows, databases, and pipelines for performance and scalability. • Identify strategic opportunities to evolve products, architecture, and business processes through data. • Act as a technical reference, guiding team members through code reviews and project leadership. • Collaborate with data scientists, analysts, and product teams to understand requirements and deliver effective solutions.

• Conduct high-volume outbound outreach via phone, email, and social channels (e.g., LinkedIn) to engage prospective SMB clients. • Effectively qualify inbound marketing leads and outbound prospects to understand their business challenges and communication needs. • Articulate the value of Sinch’s messaging, voice, and email solutions to key decision-makers. Conduct professional product demonstrations to showcase our capabilities. • Manage and maintain an active pipeline of opportunities within the CRM (e.g., Salesforce), ensuring all data and sales activities are logged accurately and promptly. • Guide qualified SMB prospects through the sales cycle to successful closure, meeting or exceeding monthly and quarterly sales targets. • Work closely with the broader sales, marketing, and customer success teams to optimize the customer journey and ensure seamless onboarding.

• Portfolio Ownership: Own, manage, and expand key channel partner relationships with direct revenue accountability. • Joint Business Planning: Drive joint business planning, quarterly reviews, and execution of go-to-market strategies with partners. • Pipeline & Co-Selling: Lead co-selling initiatives in collaboration with direct sales teams, ensuring strong pipeline creation and revenue attainment for enterprise communication solutions. • Channel Enablement: Collaborate with Marketing and Partner Enablement to design and execute scalable channel programs, technical training, and campaigns. • Performance Analytics: Analyze partner performance metrics, pipeline, and revenue contribution to identify areas of growth and improvement. • Strategic Feedback: Provide partner insights to influence sales strategy, product roadmap, and channel program design. • Compliance & Governance: Ensure partner compliance with program requirements, brand standards, and sales processes. • Industry Representation: Represent the company at channel partner events, conferences, and industry forums to strengthen relationships and expand market presence. • Partner Advocacy: Serve as an internal advocate for channel partners, ensuring they receive the resources and support needed to be successful.

• Translate the overall product strategy and roadmap into a clear value proposition, articulating the unique benefits and advantages of Sinch's solutions by both product area and customer segment. • Work closely with product management to align marketing strategies with the evolving product landscape, ensuring a cohesive narrative that resonates with target audiences. • Lead the global revenue enablement strategy, ensuring all customer-facing teams are equipped with the messaging, content, tools, and training needed to accelerate revenue growth. • Design and implement comprehensive onboarding and continuous learning programs tailored to different GTM roles and market segments. • Partner cross-functionally with sales leadership and operations to define metrics for enablement success, tracking improvements in sales velocity, win rates, time-to-productivity, and overall GTM effectiveness. • Drive the development and communication of compelling, customer-centric positioning and messaging strategies tailored to the unique needs of our diverse routes to market. • Collaborate closely with technical teams to translate complex product features into clear, customer-centric benefits for each segment. • Lead the development and execution of comprehensive go-to-market plans, ensuring consistency across communication channels. • Collaborate with cross-functional teams to create and implement marketing campaigns that resonate with target audiences across various touchpoints and segments. • Embrace an AI-first mindset to figure out how to scale our product marketing efforts more effectively. • Conduct market research to identify industry trends, customer needs, and competitive landscapes across all CPaaS segments. • Regularly analyze key performance indicators to measure the effectiveness of marketing campaigns and adjust strategies accordingly. • Work closely with product management, sales, and other cross-functional teams to ensure alignment between product development, marketing strategies, and revenue goals. • Interact with industry analysts from organizations such as Gartner, IDC, Forrester, and others, ensuring Sinch is positively positioned within industry reports and evaluations. • Represent Sinch at leading industry events, conferences, and tradeshows showcasing our products and thought leadership.

• Lead the design, implementation, and continuous improvement of compensation programs, including base salary, incentive plans and bonuses. • Partner with HR leadership and business stakeholders to align compensation programs with organizational goals. • Conduct advanced market pricing, benchmarking, and competitive analysis using survey data and internal insights. • Maintain and enhance job architecture, leveling frameworks, and salary structures. • Perform complex analyses such as pay equity, internal parity, and cost modeling to support decision-making. • Develop dashboards, reports, training and presentations to communicate compensation insights to leadership. • Support annual compensation cycles (merit and bonus planning). • Ensure compliance with all applicable compensation regulations and support audits, reporting, and policy documentation. • Serve as a trusted advisor to HRBPs and business leaders, providing guidance on offers, promotions, and complex compensation scenarios.