• Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience • Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance • Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization) • Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking • Support integration of AI into CRM, dialer platforms, and campaign tools • Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions • Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners • Assess operational impact, risks, and readiness; develop targeted mitigation plans • Deliver clear communication and hands-on training on AI tools and decision support • Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams

• Design, configure, and maintain Epic Cadence, Prelude, and Referrals & Authorization • Support scheduling, registration, insurance verification, and referral workflows • Gather business requirements and translate them into Epic system build • Participate in testing, upgrades, workflow validation, and go-live support • Troubleshoot production issues and implement system enhancements • Collaborate with operational leaders, clinical teams, and IT stakeholders • Develop and maintain system documentation and build specifications.

• Strategic Support: Provide direct support to coordination and guide the assistants team. • B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention. • Process Management: Monitor service workflows with a critical eye and attention to detail. • Support the customer service team, ensuring quality, speed and efficiency in client relations. • Monitor performance indicators and propose improvement actions when necessary. • Provide direct support to the team during service interactions, ensuring alignment and process standardization. • Promote a collaborative, positive and motivating environment among team members. • Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.

Role Description Remote Recruitment is hiring a Treasury Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. - Monitor and report on daily cash positions and short-term liquidity requirements - Execute bank transactions and manage relationships with banking counterparties - Prepare detailed cash flow forecasts, variance analyses and treasury reports - Support foreign exchange hedging activities and monitor FX exposures - Assist with the preparation of treasury policies and internal controls documentation - Support month-end and year-end close with accurate treasury schedules Qualifications - 3+ years of treasury, cash management or corporate finance experience - Strong financial modelling skills and advanced proficiency in Microsoft Excel - Solid understanding of cash management, liquidity planning and FX markets - Familiarity with treasury management systems and banking portals - Qualified or studying towards AMCT or a relevant finance qualification Benefits - R29,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Company Description Remote Recruitment – connecting top South African talent with UK employers. Apply today.