Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Salesforce Tech Administrator Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job Twilio is looking for a Salesforce Tech Administrator to join the GTM Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs. Responsibilities As a Salesforce Administrator in our GTM Automation team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. Assist project managers and product Owners in various work streams on Salesforce.com - Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. - Collaborate with CPQ and Opportunity Life Cycle Management teams to uncover process gaps and develop elegant solutions - Work with Opportunity Life Cycle Management/CPQ value streams to deliver the strategic projects - Understand and fix existing system problems on a daily basis - Recommend and implement process automation and best practices for CPQ and OLM efficiency. - Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. - Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows) - Must have Conga CPQ or Salesforce CPQ administration experience like Product configuration, PLI creation , Attribute creation, CR creation, etc., - Must have hands on experience building Flow, SOQL, and advanced declarative automation - Solid understanding of Salesforce data model, sharing rules, and security architecture. - Demonstrated ability to understand business needs and translate requirements into technical solutions - Salesforce Administrator certification (ADM-201) required - Strong presentation, communication, and facilitation skills - Comprehensive experience on debugging and troubleshooting in Salesforce - Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. - Knowledge on Salesforce.com configuration best practices Desired: - 1+ year of experience designing or developing on Salesforce (Apex) - Conga/ SFDC CPQ specialist Certification - ​​Salesforce Certified Platform App Builder - Familiarity with Apex coding - Experienced developing Lightning Components in Salesforce Lightning - Excellent communication skills for working with both technical and non-technical stakeholders. Location This role will be based remotely in British Colombia , Canada Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: - CAD $90,800.00 - CAD %113,500.00 Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Role Description We are looking for a Salesforce Administrator with 3+ years of professional experience to join our high-performing and highly visible Salesforce Team. Our skilled Salesforce department offers a unique environment to grow, diversify their expertise, and work on impactful, large-scale solutions across industries. Instead of being limited to a single org, Admins gain exposure to varied business challenges, advanced implementations, and best practices, accelerating both their technical and consulting skills. Surrounded by experienced architects, developers, and consultants, they benefit from continuous learning, mentorship, and collaboration. Qualifications - 3+ years of commercial experience - Understanding of Sales and Service Cloud functionality - Objects, fields, page layouts, record types, validation rules creation and management - Experience configuring automation using Flows - User and Permission management experience - Knowledge of data management tools - Upper-Intermediate or higher level of spoken and written English (B2+) Requirements - Integrations with signing tools, CPQ or Revenue Cloud (will be a plus) Responsibilities - Manage day-to-day configuration of the Salesforce org, ensuring system stability and data accuracy - Create and maintain custom objects, fields, page layouts, record types, and automation tools - Provide ongoing support to end-users: troubleshooting issues, answering questions, and resolving system errors - Conduct user training and develop documentation for new processes - Manage user onboarding/offboarding and ensure correct permission assignments Work Schedule Full-time working day, the full remote is available Interview Stages - Call with the recruiter - Interview with SF Administrator and recruiter - Call with Delivery Director Benefits - Work fully remotely - English Lessons & Speaking Club - Internal courses, workshops, subscriptions - Paid public holidays - Strong SalesForce community Recruiter Anastasiia Vaskiv

• Build and maintain Salesforce reports and dashboards for pipeline reviews, forecast calls, QBRs, and leadership reporting • Pull and prep data for weekly and monthly operating cadences; ensure reporting is accurate and delivered on time • Own pipeline hygiene by proactively identifying issues, driving accountability with reps, and improving underlying processes to prevent recurring problems — flag stale opportunities, missing fields, and data quality issues; follow up with reps and managers to resolve • Track funnel metrics (lead-to-opportunity, stage conversion, win rates) and rep attainment; surface trends and anomalies • Analyze data to identify trends, risks, and opportunities; proactively surface insights to GTM and Finance stakeholders • Contribute to ongoing improvements in Salesforce configuration to support evolving business needs — manage user setup, permissioning, profiles, roles, page layouts, fields, validation rules, and automation (flows) • Support the quote-to-cash process in Salesforce CPQ — assist with quote creation, product catalog updates, pricing rules, and troubleshooting approval workflows • Maintain lead routing, assignment rules, and MQL-to-SQL handoff processes • Support data enrichment and deduplication efforts to maintain data integrity across systems • Manage integrations and day-to-day operations of GTM tools, including HubSpot, Outreach, ZoomInfo, Gong, and LinkedIn Sales Navigator • Handle user onboarding/offboarding, access requests, and first-line troubleshooting across revenue systems • Maintain system documentation, process guides, and training materials; support ongoing team enablement • Assist with renewal tracking and ensure renewal pipeline data in Salesforce is current and accurate • Help ensure Salesforce data aligns with what finance needs for bookings, billing, and commission calculations • Partner with RevOps and GTM stakeholders to support improvements to systems and processes

• Support multiple concurrent Salesforce initiatives by configuring and maintaining the platform • Administer and enhance Salesforce functionality using declarative tools • Collaborate with users and stakeholders to gather enhancement requests and implement improvements • Perform system testing to validate configurations and ensure data integrity