Role Description You’ll be helping Propeller to transform the way worksites around the world use drone data. You'll play a critical role in a rapidly growing, high-tech startup, solving real problems every day - and having fun while you're at it. As a Geospatial Specialist, you’ll make sure we empower everyone of our customers to accurately manage and measure their site with Propeller. You’ll help our customers get fast, accurate data that they can trust, and support users by answering their questions and helping them find solutions to their problems. Your Responsibilities - Aiding our global customer success team in delivering high quality support. - Collaborating closely across many parts of the organisation. - Processing photogrammetric data into topographic maps; ensuring accurate outputs with automated and manual quality assurance checks. - Helping customers address issues with their data capture or outputs. - Answering questions from customers via our support channels, and delegating them to the right team members, where appropriate. - Using your knowledge of GIS or CAD based software to produce site designs, and interpret drone captured information, as well as traditional GPS topographic surveys. Qualifications - Exceptional research, analysis, and problem-solving skills. - Experience with remote sensing, photogrammetry, point clouds, ground control points, and surveying. - A relevant degree in GIS and/or Surveying. - Data-driven with a bias towards action. - Comfortable working in an unstructured environment that requires solving complex issues with incomplete data and little direction. - Amazing people skills that help you work effectively with people from all levels of business. - Great communicator and enjoy working as a part of a team. - Genuinely excited by what technology can do for people. - A motivated, hardworking attitude and some serious hustle. - Helpful, can-do attitude. Benefits - HMO gold medical insurance - Paid vacation and sick leave - Paid parental leave policies - Annual professional development budget and leave - The opportunity to take part in our mentorship program - WFH equipment provided - Monthly WFH allowance - Employee share options

Role Description This is primarily a remote role with the ability to attend in-person meetings if needed. Advocate may approve remote workers who reside in the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Analyzes data, business workflows, and business processes, to define, design, and leverage software applications, solutions, and business processes which meet the requirements of existing systems as well as new product implementation. - Provides technical expertise and work direction to other Analysts with activities related to various applications and projects. - Serves as a liaison between clinical/business operations, information services, system users and vendors, and acts as a consultant on issues related to the application(s). - Works closely with technical and application staff to ensure successful implementation and maintenance of business applications and/or programs, including education, training, and follow-up. Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s). - Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices. - Develops test plans, test cases, and test scripts to validate performance of clinical/business functions. - Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes. - Facilitates clinical/business practice processes which result in successful software transitions and system utilization. - Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows. In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to ensure accuracy. - Ensures accurate data maintenance and reviews the technological impact of business requirements. - Guides, advises and acts as a resource regarding processes and issue resolution. - Serves as a mentor to train and develop other application support staff as needed. - Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. - Completes change and quality control documentation using department standards. Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development. - Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency. - Performs data analysis to support data requirements and initiatives. Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems. - Assists users in using the full functionality of the application(s) and process flow. - Evaluates training effectiveness, maintains and updates training curriculum as needed. - Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality. - Provides direction on complex or ambiguous application issues. - Creates project timelines and develops plans to ensure projects are completed successfully within deadlines. - May coordinate the activities of other members of the project team. Qualifications - Bachelor's Degree (or equivalent knowledge) in Business Management or Computer Science or related field. Requirements - Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported. - Experience in functioning as the interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training. - Demonstrated ability to work with a minimal amount of supervision with proficiency. - Advanced knowledge of managing applications and technical components of assigned applications(s) including basic hardware, operating systems and database. - Project management experience with ability to use project management software. - Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement. - Demonstrated ability to balance multiple tasks, be detail and results oriented, set appropriate priorities and accomplish assignments. - Must respond to user needs in a prompt, courteous manner. - Strong organizational, problem and issue resolution skills. - Ability to gather and organize data. - Strong communication skills. - Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems. - Understanding of change management practices and procedures. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

• Respond to user inquiries, troubleshoot, diagnose, and resolve software and/or hardware related issues through various communication channels, including email, phone, and remote support tools. • Work with partner companies to set up or maintain points of integration. • Analyze complex problems, identify root causes, and develop effective solutions in a timely manner. • Collaborate with cross-functional teams to escalate issues when necessary and follow through until resolution. • Provide clear and concise technical guidance to users with varying levels of technical expertise. • Ensure exceptional customer service and establish strong relationships to enhance user satisfaction. • Create and maintain detailed technical documentation, including troubleshooting guides, FAQs, and best practices, to assist users in resolving common issues independently. • Perform quality assurance testing of software products and new features. • Replicate reported issues in a controlled environment to accurately identify and document software bugs. • Collaborate with the development team to prioritize and communicate bug fixes. • Contribute valuable user feedback and insights to the product development team for continuous improvement of the software, usability, and user experience. • Provide training sessions and workshops for clients and internal teams to ensure they can effectively utilize the software's features and troubleshoot minor issues. • Monitor system health and performance to proactively identify potential issues and implement preventive measures. • Offer remote desktop support when necessary, guiding users through troubleshooting steps, software installations, and configurations.

• Efficiently manage a high-volume, multi-channel ticket queue within our ticketing application while maintaining strong attention to detail. • Respond to all incoming tickets within internal SLA to ensure immediate customer acknowledgment. • Maintain an average resolution time that aligns to internal SLA while ensuring 100% of active tickets are touched every 24 business hours with a meaningful update. • Work and resolve the majority of inbound customer queries independently using available resources, including AI tools, Troubleshooting Guides, Notion, and the Knowledge Base. • Execute rigorous data capture discipline by gathering critical raw technical data—such as Org IDs, User IDs, timestamps, and reproduction steps—to cleanly document issues. • Perform thorough due diligence and complete required technical templates when escalating unresolved issues. • Proactively surface process gaps, documentation needs, or trending product usability challenges to Senior Support and Support Management. • Build strong cross-functional relationships and collaborate with internal teams to drive timely resolutions and contribute to support team growth.