• Deliver a single, scalable launch operating system and standard operating procedure that improves launch readiness, speed, and cross-functional alignment. • Work closely with peers, group leads, and senior executives across company departments • Implement an intake + ownership model that locks scope, timelines, and Directly Responsible Individual (owner) early to reduce rework and late-stage churn • Operationalize launch tiers and planning milestones before launch with clear entry/exit criteria, required artifacts, and decision points with executive reviews and approvals that drive on-time decisions • Ship reusable templates (plans, checklists, comms briefs, readiness reviews) that shorten planning cycles and raise quality across launches • Drive adoption through enablement and continuous iteration, using launch learnings to keep the system current and effective • Keep stakeholders aligned and execution unblocked with clear communications, decision forums, and a single source of truth. • Deliver a launch communications plan that clarifies what each audience needs, when they need it, and where it lives • Run and support a cadence of reviews and check-in meeting cadences that drive decisions and action to capture risks, owners, and next steps in a searchable hub • Translate stakeholder input into launch-ready artifacts and updates that are reflected in GTM materials and launch workflows • Report measurable impact (readiness, adoption, etc.) and use the data to sharpen the operating rhythms • Deliver on time, on-message launches by project managing integrated plans, risks, dependencies, and readiness across assigned programs. • Own the integrated launch plan (milestones, dependencies, DRIs) for teams to execute from one aligned plan • Provide crisp readiness/status reporting that accelerates decisions and prevents surprises • Proactively manage risks and tradeoffs; drive mitigations and escalate early to protect launch dates and quality • Ensure each stakeholder group has what they need to execute (Sales, Support, Ops etc.) with clear, timely deliverables • Scale launch execution by shipping repeatable and scalable enablement for launch motions led by other teams. • Drive the company-wide roll out of the Launch AI Agent with a clear strategy, launch plan, and success measures to enable stakeholders to easily find and be informed of launch information • Deliver a self-managed launch template + execution framework so teams can self-serve consistent, high-quality launches • Provide training, documentation, and feedback loops that drive sustained adoption and continuous improvement • Define and publish a launch scorecard with readiness gates, adoption, outcome proxies, etc. as a standardized measure of success • Run post-launch retrospectives and publish clear actions/owners to improve the next launch cycle • Surface insights to identify what to replicate and what to fix and turn learnings into shipped improvements (templates, workflows, governance) that measurably improve readiness and execution

• Lead the strategic development and execution of payer policy analytics across UBC Patient Access Services business. • Establish and lead a new working committee for UBC Patient Access Services focused on developing and maintaining payer nuances using a robust suite of digital tools, AI and UBC wide expertise. • Lead the analysis and interpretation of payer policies across commercial, Medicare, and Medicaid plans for both medical and pharmacy benefits. • Develop and maintain a payer policy intelligence framework to monitor changes in coverage criteria, prior authorization requirements, and reimbursement trends. • Collaborate with internal and client stakeholders (e.g., Market Access, Reimbursement, Analytics, Clinical, and Regulatory teams) to translate payer insights into actionable strategies. • Serve as the product owner for UBC’s proprietary payer management platform working closely with IT to define the roadmap and enhancements. • Partner with UBC’s sales and business development team to create sales content, respond to RFPs and present UBC’s differentiated offering. • Lead the design and implementation of dashboards and reporting tools to track payer policy impact and access metrics from a UBC wide and program specific perspective. • Represent UBC in client QBRs to discuss payer-related discussions strategic guidance on market access and reimbursement optimization. • Support training and education initiatives for internal teams on payer policy trends and implications. • Provide mentorship, performance feedback, and professional development opportunities to a team of program specific payer analysts and reimbursement specialist.

• Provide strategic and operational leadership over provider credentialing, re-credentialing, and payer enrollment functions for diverse healthcare clients. • Develop and execute the strategic vision for credentialing and enrollment service delivery, aligning operations with company growth targets and client expectations. • Serve as the senior point of escalation for client concerns related to credentialing and enrollment timelines, quality, and outcomes. • Oversee the end-to-end credentialing lifecycle, including initial credentialing, re-credentialing, and privileging support for all provider types. • Ensure compliance with NCQA, URAC, CMS, Joint Commission, and state-specific credentialing standards and regulations. • Monitor and manage expirables tracking and ensure timely renewal of licenses, certifications, and other time-sensitive documents. • Direct all payer enrollment, re-enrollment, and revalidation activities across commercial, Medicare, Medicaid, and managed care payers. • Recruit, train, mentor, and manage a team of credentialing specialists and enrollment coordinators. • Drive continuous process improvement initiatives using Lean, Six Sigma, or similar methodologies. • Lead the strategic initiative to achieve and maintain NCQA Credentials Verification Organization (CVO) certification for the company.

Lead the design and implementation of CRM capabilities for field sales teams, develop product roadmaps, and collaborate with stakeholders to enhance user adoption and improve overall system performance.