• Design and own a scalable launch operating system (playbook, governance, and standard operating procedures) to improve readiness, speed, and cross-functional alignment • Implement launch intake, prioritization, and ownership models that locks scope, timelines, and Directly Responsible Individuals (DRIs) early to reduce rework and late-stage churn • Define and operationalize launch tiers, readiness gates, and planning milestones with clear entry/exit criteria, required artifacts, and executive decision points • Develop and maintain reusable launch templates (integrated plans, checklists, comms briefs, readiness reviews) that shorten planning cycles and raise quality • Lead stakeholder enablement and operating rhythms, including communications plans, review forums, and a single source of truth for launch status, risks, and decisions • Program-manage end-to-end product and solution launches, owning integrated plans, dependencies, and cross-functional execution across Marketing, Product, Engineering, Sales, Ops, and Support • Deliver crisp, actionable readiness and status reporting; proactively identify risks and tradeoffs, drive mitigations, and escalate early to protect dates and quality • Ensure downstream teams (Sales, Support, Operations, Customer Success) have timely enablement and deliverables to execute launches effectively • Scale launch execution through self-managed launch frameworks and enablement, including training, documentation, and feedback loops that drive adoption • Define and publish launch scorecards and success metrics; run post-launch retrospectives, translate insights into improvements, and leverage AI/technology to increase efficiency and quality

• Lead the strategic development and execution of payer policy analytics across UBC Patient Access Services business. • Establish and lead a new working committee for UBC Patient Access Services focused on developing and maintaining payer nuances using a robust suite of digital tools, AI and UBC wide expertise. • Lead the analysis and interpretation of payer policies across commercial, Medicare, and Medicaid plans for both medical and pharmacy benefits. • Develop and maintain a payer policy intelligence framework to monitor changes in coverage criteria, prior authorization requirements, and reimbursement trends. • Collaborate with internal and client stakeholders (e.g., Market Access, Reimbursement, Analytics, Clinical, and Regulatory teams) to translate payer insights into actionable strategies. • Serve as the product owner for UBC’s proprietary payer management platform working closely with IT to define the roadmap and enhancements. • Partner with UBC’s sales and business development team to create sales content, respond to RFPs and present UBC’s differentiated offering. • Lead the design and implementation of dashboards and reporting tools to track payer policy impact and access metrics from a UBC wide and program specific perspective. • Represent UBC in client QBRs to discuss payer-related discussions strategic guidance on market access and reimbursement optimization. • Support training and education initiatives for internal teams on payer policy trends and implications. • Provide mentorship, performance feedback, and professional development opportunities to a team of program specific payer analysts and reimbursement specialist.

• Provide strategic and operational leadership over provider credentialing, re-credentialing, and payer enrollment functions for diverse healthcare clients. • Develop and execute the strategic vision for credentialing and enrollment service delivery, aligning operations with company growth targets and client expectations. • Serve as the senior point of escalation for client concerns related to credentialing and enrollment timelines, quality, and outcomes. • Oversee the end-to-end credentialing lifecycle, including initial credentialing, re-credentialing, and privileging support for all provider types. • Ensure compliance with NCQA, URAC, CMS, Joint Commission, and state-specific credentialing standards and regulations. • Monitor and manage expirables tracking and ensure timely renewal of licenses, certifications, and other time-sensitive documents. • Direct all payer enrollment, re-enrollment, and revalidation activities across commercial, Medicare, Medicaid, and managed care payers. • Recruit, train, mentor, and manage a team of credentialing specialists and enrollment coordinators. • Drive continuous process improvement initiatives using Lean, Six Sigma, or similar methodologies. • Lead the strategic initiative to achieve and maintain NCQA Credentials Verification Organization (CVO) certification for the company.

Lead the design and implementation of CRM capabilities for field sales teams, develop product roadmaps, and collaborate with stakeholders to enhance user adoption and improve overall system performance.