Securitas Security Services

Role Description The Security Manager serves as the primary security leader and trusted advisor for assigned clients, providing strategic direction, operational oversight, and leadership across a multi-state portfolio valued at approximately $8 million. This position is responsible for the successful execution of security operations, contract compliance, client satisfaction, financial performance, and continuous program improvement. The Security Manager oversees all aspects of service delivery, ensuring consistent operational standards across multiple locations while developing strong client relationships. This role requires a proven leader with a strong service industry background who can manage security personnel, conduct operational and compliance audits, rewrite and implement security policies and procedures, and ensure all contractual obligations are met. Qualifications - Minimum of 5 years of progressively responsible security management experience, preferably overseeing multiple locations or regions. - Strong background in the contract security or service industry. - Demonstrated experience managing large client portfolios and multi-site security operations. - Experience managing contracts, budgets, and operational performance for portfolios valued at approximately $8 million preferred. - Proven experience developing, revising, and implementing security policies and procedures. - Extensive experience conducting operational, compliance, and quality assurance audits. Requirements - Strong leadership, organizational, and problem-solving abilities. - Excellent communication and client relationship management skills. - Knowledge of security operations, risk management, compliance, and contract management. - Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, Teams, SharePoint, and Visio. - Ability to travel throughout multiple states as business needs require. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply) - Paid time away from work may be available through a combination of vacation and sick time or under a PTO policy, depending on local requirements

Role Description We’re looking for a Benefits Administrator to support the day-to-day administration of company-provided employee benefits and leave programs, helping to ensure smooth operations and a positive experience for our employees. In this role, you’ll assist with tasks such as: - Processing enrollments and changes - Answering employee questions - Helping to maintain accurate benefit records You’ll also play an important part in supporting our HR goals and helping us stay compliant with applicable laws and company policies. This position is a great opportunity to learn and grow in the benefits field. It requires: - Strong organizational skills - Attention to detail - Clear communication - Comfort working with cross-functional teams - Handling confidential information - Coordinating with external vendors such as insurance carriers and benefit providers Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field is required - 1-2 years of experience in benefits administration or a related HR role, including proven knowledge of benefits practices and regulations Requirements - Knowledge of benefits administration practices, processes, and techniques - Awareness of HRIS and benefits management platforms - Strong problem-solving abilities - High attention to detail and ability to manage multiple priorities - Excellent written and verbal communication skills - Excel proficiency, including VLOOKUP, pivot tables, and other beginner to intermediate formulas - Ability to maintain confidentiality and manage sensitive information - Ability to interact effectively at all levels and across diverse cultures - Ability to maintain professional composure when dealing with emotional or confrontational circumstances - Ability to be an effective team member and handle project assignments responsibly - Ability to self-generate and implement solutions based on prior experience and company knowledge - Ability to adapt to changes in the external environment and organization Benefits - Competitive Salary: $25.00 - $28.00 per hour - Comprehensive Benefits Package: - Medical, dental, vision, and life insurance - 10 accrued vacation days, 4 personal holidays, 6 sick days - 401K with company matching - Career Growth: Continuous training and leadership development programs - Dynamic Work Environment: Be a part of a highly engaged and results-driven team Company Description Securitas is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

Role Description The Global Security Systems Service Desk Analyst is a critical operational role responsible for ensuring the stability and performance of enterprise physical security systems. Acting as the central point of coordination, this role manages service requests from intake through resolution, performing advanced troubleshooting and orchestrating field response when necessary. This position requires a blend of technical expertise, analytical thinking, and service ownership. The ideal candidate is comfortable operating in a fast-paced environment, making real-time decisions, and driving issues to resolution while maintaining a high standard of customer service. Key Responsibilities - Serve as the primary point of contact for all incoming service requests related to physical security systems (via phone, email, and ticketing systems). - Perform advanced triage and root cause analysis to diagnose system issues. - Execute remote troubleshooting and resolution, minimizing the need for onsite dispatch whenever possible. - Determine incident severity and business impact; prioritize work in alignment with SLAs. - Coordinate and dispatch field technicians, ensuring proper scope, parts, and information are provided. - Own incidents end to end, including follow-ups, status updates, and final resolution validation. - Monitor system health, alerts, and dashboards to proactively identify and mitigate issues. - Collaborate with engineering, vendors, and cross-functional teams to resolve complex or recurring issues. - Identify trends and recurring problems; recommend process improvements or system enhancements. - Maintain accurate and detailed documentation in ticketing systems, including resolution steps and root cause. - Contribute to and maintain a knowledge base to improve team efficiency and first call resolution rates. - Provide guidance and informal mentoring to junior team members or technicians as needed. - Ensure compliance with security policies, data protection standards, and confidentiality requirements. Technical Scope - Enterprise Access Control Systems: Lenel OnGuard - Video Management Systems (e.g., Milestone, Lenel OnGuard) - Alarm monitoring and event management systems - Device connectivity (controllers, readers, cameras) - Basic network troubleshooting (IP addressing, connectivity, latency, device communication) - Troubleshoot integration points between security systems and IT infrastructure - Axis (or equivalent) enterprise level IP CCTV configuration, commissioning & fault finding Qualifications - 3–5 years of experience in technical support, systems analysis, or security systems service operations roles. - Experience with physical security systems (access control, CCTV) or closely related technologies. - Proven experience in incident management, triage, and issue resolution. - Strong troubleshooting skills across software, hardware, and network connected systems. - Ability to manage multiple concurrent incidents with competing priorities. - Strong written and verbal communication skills with a customer-first mindset. - Demonstrated ability to take ownership and drive issues through to completion. - Experience working with ticketing systems (e.g., APEX, Jira Service Management). Preferred Qualifications - Experience supporting enterprise scale security environments (Data Centre environments). - Familiarity with ITIL practices (incident, problem, and change management). - Experience coordinating or dispatching field service teams. - Working knowledge of networking fundamentals (TCP/IP, ports, device communication). - Experience working with vendors or third-party service providers. - Experience working with Data Centre co-location service providers. Work Environment & Additional Requirements - Will need to be highly self-motivated and comfortable working independently. - The work is often non-routine and highly complex, involving the application of advanced technical and business skills within the area of specialization. - Although predominantly supporting the EMEA region, there is an expectation to assist the wider global team in delivering a 24x7 “follow the sun” support model. - Primarily a remote role, with occasional onsite support as required. - Participation in an on-call rotation or after-hours support may be required. - Ability to work in a fast-paced, high availability environment supporting critical infrastructure. Key Performance Indicators (KPIs) - SLA adherence (response and resolution times). - First call, first contact resolution rate. - Incident backlog and aging. - Customer satisfaction (CSAT). - Accuracy and completeness of ticket documentation. Key Success Factors - Strong analytical and troubleshooting mindset. - Ability to remain composed and decisive under pressure. - Effective coordination across technical and non-technical teams. - High level of accountability and ownership. - Continuous improvement mindset with attention to detail. Benefits - Retirement plan. - Employer-provided medical and dental coverage. - Company-paid life insurance. - Voluntary life and disability insurance. - Employee assistance plan. - Securitas Saves discount program. - Paid holidays. - Paid time away from work. - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply).

Role Description The Senior HR Business Partner (HRBP) is a senior-level business partner responsible for supporting the global Program Management Office (PMO) team with executing global HR strategies that foster organizational and people effectiveness. They will manage a recruiting team and must understand business priorities to translate them into an HR agenda that supports the business and client as it grows rapidly. They should have the ability to diagnose problems and identify and drive appropriate solutions, serving as a key advisor to senior leadership. What you’ll do - Partner with global leadership and the PMO to develop and execute HR strategies that drive performance across AMER, EMEA, and APAC. - Focus on workforce planning, organizational design, performance management, leadership development, and employee engagement. - Ensure alignment with client expectations and overall program standards. - Work closely with Regional HR Business Partners to ensure consistent execution across regions. - Leverage data insights to monitor performance, lead cross-regional initiatives, and drive scalable, standardized HR solutions globally. Qualifications - Bachelor’s degree in an HR-related field. - 5+ years of progressive HR experience, or a combination of both. - 3+ years of experience managing people. - Experience supporting an operations team in a datacenter environment is a plus. - Knowledge of global HR best practices, especially in talent acquisition, employee relations, performance management, compensation, and talent development. - Comfortable working in a multi-country environment with different local labor laws and regulations. - Exceptional organizational and time management skills. - Attention to detail and a proactive, solution-oriented mindset. - Ability to anticipate the needs of the team. - Highly collaborative across global and regional teams. - Comfortable presenting to senior leadership and large audiences. - Skilled in communication – both written and verbal – across diverse cultures. - Willingness to travel (30% of the time) and flexibility to accommodate domestic and international trips. - Reliable means of communication and transportation to get to/from work. - Legal right to work in the country where the position is located. - Ability to speak, read, and write in English proficiently. Requirements - Ability to maintain composure under pressure while interacting with clients, authorities, executives, and staff. - Work independently without direct supervision. - Manage multiple tasks simultaneously. - Regular use of a computer and keyboard. - Frequent lifting or moving of items up to 10 pounds, and occasional lifting of up to 25 pounds. - Visual acuity for both near and far distances, as well as the ability to adjust focus. - Handling sensitive or confidential information. - Flexibility in scheduling to meet operational demands. Benefits - 100% coverage of medical benefits. - Dental and Vision insurance. - 401(k) with 50 cents matched for every $1 up to 6%. - Company-paid life and AD&D insurance. - Voluntary short-term disability and long-term disability. - Employee assistance program. - 4 floating holidays. - 10 paid holidays. - 2 weeks’ vacation every year. - Paid Family Leave - up to 12 weeks a year in accordance with State law.

Role Description The Accounts Payable Invoice Manager is responsible for overseeing the daily operations of the invoice processing function, ensuring the timely, accurate, and compliant payment of supplier obligations. This role provides leadership and direction to the Accounts Payable Invoice team, manages workflow and performance, and delivers data-driven insights through reporting and real-time dashboards. The Manager collaborates closely with Supplier Data Management, Payments, Procurement, Finance, IT, and Operations to maintain strong financial controls and effective cross-functional partnerships. Responsibilities include: - Supervising staff - Driving process improvements and automation initiatives - Supporting month-end and year-end close activities - Resolving supplier and internal inquiries - Managing special projects as assigned by the Accounts Payable Director This position is responsible for employee development, performance management, training, and the implementation of best practices that enhance efficiency, accuracy, and service delivery. The Manager fosters a culture of continuous improvement, innovation, accountability, and operational excellence while ensuring compliance with company policies, accounting standards, and regulatory requirements. Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience - Minimum of five (5) years of Accounts Payable experience, including at least two (2) years in a supervisory or leadership role - Experience working with ERP systems and Accounts Payable automation technologies - Proficiency with Oracle, Smartsheet, and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint - Strong understanding of Accounts Payable processes, accounting principles, and internal controls - Knowledge of applicable regulations and compliance requirements, including: - Office of Foreign Assets Control (OFAC) - IRS TIN Matching - 1099 and 1042 reporting requirements - Canadian tax regulations, including GST, HST, PST, and QST Requirements - Ability to maintain composure and professionalism when interacting with executives, suppliers, employees, and external stakeholders, including during high-pressure situations - Ability to manage multiple priorities and projects simultaneously - Regular use of computers and standard office technology - Handling sensitive and confidential information with discretion - Frequent sitting and extended computer use - Regular verbal communication and active listening - Ability to adjust focus and maintain close and distance vision as required - Successful completion of background screening, reference checks, controlled substance testing, and behavioral assessments, as applicable - Work is performed primarily in a remote environment Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply) - Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements

Role Description We’re looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division. In this role, you’ll be the key connection between our clients, our teams, and our business—driving service excellence, consistency, and continuous improvement. If you enjoy leading people, solving problems, and owning results, this role gives you the platform to do it on a large scale. About the Role We’re looking for a Global Clients Program Manager to act as a strategic security advisor for one of our key global clients. In this role, you’ll own the overall security program for your assigned account(s) – from strategy and service delivery to financial performance and continuous improvement. You’ll be the main point of contact for the client, making sure our services are consistent, proactive, and aligned with their business goals across multiple locations and regions. This is a high-visibility role with direct impact on client satisfaction, retention, and growth. What You’ll Do - Strategic Leadership & Client Partnership: - Serve as the primary security advisor and relationship owner for assigned global client account(s). - Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives. - Lead regular business reviews with client stakeholders and Securitas leadership, addressing performance, risks, and opportunities. - Operational Excellence: - Ensure consistent, high-quality service delivery across all client locations. - Coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools. - Support special events, emergency coverage, and new site start-ups or transitions. - Drive standardization and continuous improvement of processes, post orders, and operating procedures. - Financial & Business Management: - Take full P&L ownership for the account, monitoring financial and operational indicators to improve performance. - Support strategic budget planning for guard services and security system deployments. - Lead or support global RFI/RFP responses, including pricing strategy and coordination across regions. - Teamwork & Global Coordination: - Build strong relationships with Securitas branches, alliance partners, and global service providers. - Coordinate global service delivery, ensuring alignment with the Global Clients Americas (GCA) model and best practices. - Help develop and maintain a global service network that can support the client’s evolving needs. - Innovation & Problem Solving: - Identify risks, gaps, and opportunities in the security program and propose practical, data-driven solutions. - Introduce new ideas, tools, and approaches to improve service quality, efficiency, and client value. Qualifications - Bachelor’s degree preferred. - At least 5 years of progressively responsible management experience in business management, security management, or a closely related field. - Proven experience managing key accounts or complex programs, ideally in a multi-site or global environment. - Strong financial acumen, including comfort with P&L, budgeting, and performance metrics. - Excellent relationship-building and communication skills, with the ability to influence at multiple levels. - Comfortable with extensive travel (around 50%) and working across time zones and cultures. Benefits - Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities. - Retirement plan. - Employer-provided medical and dental coverage. - Company-paid life insurance. - Voluntary life and disability insurance. - Employee assistance plan. - Securitas Saves discount program. - Paid holidays. - Paid time away from work. - Access to earned wages on a daily basis (restrictions and fees may apply).

Role Description The Recruitment Specialist Supervisor plays a pivotal role in driving recruitment strategy and execution across multiple areas within a Region, managing both recruitment operations and a team of recruiters while ensuring alignment with business objectives and talent acquisition goals. Essential Functions - The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. - All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. - Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. - In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. - All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. Strategic Leadership & Stakeholder Management - Lead weekly strategic discussions with Regional leadership to understand business needs, hiring priorities, and workforce planning. - Monitor and analyze recruitment metrics to identify trends, challenges, and opportunities for improvement. Recruitment Operations Management - Oversee end-to-end recruitment operations for 2-3 designated areas. - Manage and direct a team of recruiters. - Screen and evaluate candidates to ensure quality talent pipeline. - Schedule qualified candidates with appropriate recruiters for further assessment. - Monitor recruitment funnel metrics and lead flow to ensure optimal pipeline health. Market Analysis & Advertising Strategy - Analyze recruitment market trends and candidate sourcing effectiveness. - Identify gaps in candidate pipeline and implement corrective measures. - Optimize job advertising strategies and placement to maximize candidate reach. - Make data-driven recommendations for recruitment advertising spend and placement. Team Leadership - Provide direct supervision and mentorship to recruiters. - Ensure consistent application of recruitment best practices across markets. Qualifications - Education/Experience: An equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. - Knowledge of standard office procedures and practices. - Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. - Ability to lead and manage a team. - Demonstrated proficiency in office productivity software including the MS Office Suite (Outlook, Word, Excel, PowerPoint). - Excellent planning, organization and time management skills. - Ability to carry out multiple assignments concurrently. - Skill in clear and concise oral and written communication. - Ability to interact effectively at all levels and across diverse cultures. - Ability to be an effective team member and handle project assignments responsibly. - Ability to adapt to changes in the external environment and organization. - Courteous telephone manner. - Strong customer service and results orientation. Working Conditions and Physical/Mental Demands - Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. - Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. - Required ability to handle multiple tasks concurrently. - Computer usage. - Handling and being exposed to sensitive and confidential information. - Regular talking and hearing. - Frequent sitting. - Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. - Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. - Close vision, distance vision, and ability to adjust focus. - Work primarily performed in an office or hybrid environment. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply) - Paid time away from work may be available through a combination of vacation and sick time or under a PTO policy, depending on local requirements.

Role Description We are looking for a Regional Account Manager (RAM) to oversee service operations and security-related functions for a major retail client. This role is responsible for service delivery, client satisfaction, and operational performance across a multi-state footprint, with a primary focus on Florida, Alaska, and Hawaii. You will manage a team of approximately 19 direct reports and work closely with one key retail client, partnering with multiple stakeholders on the client side to ensure consistent, high-quality security services. What You Will Do - Client Relationship and Service Quality - Serve as the primary point of contact for our retail client, ensuring high levels of satisfaction and service quality. - Build strong relationships with multiple client representatives across locations. - Continuously assess service performance and proactively address issues or gaps. - Operations and Compliance - Oversee day-to-day guard service operations, including scheduling, staffing, and coverage. - Ensure compliance with company policies, client requirements, and applicable regulations. - Develop, implement, and monitor performance metrics and key performance indicators. - Team Leadership - Lead and develop a team of approximately 19 direct reports across multiple locations. - Provide coaching, feedback, and performance management. - Ensure proper staffing levels, cost efficiencies, and adherence to standards. - Training and Development - Develop and implement training programs to support service quality and compliance. - Identify skill gaps and support ongoing development of team members. - Financial and Administrative Oversight - Manage billing, invoicing, and related financial processes for the account. - Monitor expenditures, client credits, and adjustments as needed. - Support budget planning and forecasting for the account. - Communication and Reporting - Maintain regular communication with internal stakeholders and client contacts. - Prepare and deliver Quarterly Business Reviews. - Collaborate with the Global Program Director and other leaders to align with broader security objectives and initiatives. Qualifications - High School Diploma or GED. - At least 21 years of age. - Legally authorized to work in the United States. - Reliable means of communication, including email and mobile phone, and reliable transportation. - Ability to speak, read, and write English. - Willingness and ability to travel extensively throughout Florida, Alaska, and Hawaii. Requirements - Bachelor’s degree preferred. Additional relevant experience may be considered in lieu of a degree. - Minimum of 5 years of experience in security industry-related fields or business management. - Ideally, experience in a retail environment, preferably in shopping malls or similar high-traffic locations. - Proven experience managing a large number of employees across multiple sites. - 3 or more years of direct supervisory or management experience. - Certified Protection Professional or Physical Security Professional designation is desirable. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)

Role Description The Security System Design Consultant is responsible for designing, developing, and delivering physical security solutions that protect people, property, and operations. This role works closely with clients, project teams, and internal stakeholders to: - Assess risk - Translate business needs into technical designs - Ensure security systems are implemented in alignment with industry’s best practices and global standards Key responsibilities include: - Testing (Functional, Integration, Network Connectivity, Communication, Environmental & Power, Alarm & Notification) - End to End Project Planning and Risk Management - Project Governance, Compliance, and Representation - Security Design Oversight and Governance - Physical Inspection - Documentation and Training - Stakeholder Communication and Collaboration - Procurement and Stakeholder Support - Security Leadership and Accountability Qualifications - Ensures Delivery of High-Quality Customer Service - Experience in Physical Security Systems and Solutions - Strong Information Technology Literacy, with a Working Knowledge of IT Principles and Practices - Proficient in the Use of Microsoft Office and Other Client Standard Business Applications - Knowledge of Applicable Local Codes, Regulations, and Legislative Requirements (Preferred) - Experience Using AutoCAD LT for the Development and Modification of 2D Security System Layout Drawings (Preferred) - Is Organized, Self-disciplined, Technologically savvy, Compliant, and Communicates Timely and Effectively At All Levels Requirements - At least 18 years of age - Associate’s Degree - 1 Year of Responsible Experience in the Security Industry and/or Business Management - Or an Equivalent Combination of Education and Experience Sufficient to Perform the Essential Functions of the Job, as Determined By the Company - Additional Relevant Experience Can Be Substituted for the Required Education on the Basis of One Calendar Year of Experience for One Academic Year of Education Benefits - Salary of $130K/Annually - Medical Insurance - Life Insurance - Dental - Vision - 5 Vacation Days Accrued - 401K - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis (restrictions and fees may apply) - Paid time away from work may be available through a combination of vacation and sick time or under a PTO policy, depending on local requirements

Role Description The Vice President – Americas, Data Center Group is a senior executive leader with full regional accountability for commercial performance, strategic execution, and operational excellence across the Americas data center portfolio. This role represents Securitas’ most critical hyperscale and enterprise data center clients in the region and serves as a key member of the global Data Center Group leadership team. The VP Americas is responsible for driving profitable growth, strengthening strategic client partnerships, overseeing complex multi-country operations, and leading the transformation of data center security services toward technology-enabled, scalable solutions. The role balances executive-level client engagement, P&L ownership, regional governance, and people leadership, while ensuring alignment with global standards, controls, and strategy. Qualifications - Bachelor’s degree in business, management, or related field; advanced degree preferred. - 10+ years of progressive leadership experience in data center operations, security services, critical infrastructure, or related industries. - Demonstrated executive-level P&L ownership and commercial leadership in a complex, multi-country environment. - Proven experience managing strategic client relationships and negotiating large, complex contracts. - Strong international exposure with experience operating across multiple markets and cultures. - Data center or critical environment experience strongly preferred; technology-enabled services exposure a plus. Requirements - Own the Americas regional data center strategy aligned to global Data Center Group objectives, client roadmaps, and long-term growth ambitions. - Drive revenue growth, margin improvement, and portfolio diversification across hyperscale, colocation, and enterprise data center clients. - Serve as executive sponsor and primary senior point of contact for strategic data center clients in the Americas, building trusted C-level relationships. - Lead commercial strategy including pricing frameworks, contract structures, renewals, expansions, and change management across the region. - Oversee and approve regional RFPs, RFIs, and major bid strategies, ensuring competitive positioning, risk discipline, and profitability. - Partner with Global Clients Technology, Global Clients Americas and other cross-functional teams to advance technology-enabled security solutions and transformation initiatives. - Full P&L accountability for the Americas data center portfolio, including revenue, margin, labor efficiency, and cost control. - Establish and monitor regional financial targets, forecasts, and performance metrics aligned with global reporting standards. - Ensure disciplined financial governance, audit readiness, and compliance with internal controls, risk management, and client contractual requirements. - Drive data-driven decision-making through executive dashboards, KPIs, and performance reviews. - Provide executive oversight of multi-country data center operations, ensuring consistent service delivery, security standards, and operational non-negotiables. - Ensure effective governance of branches and certified partners, including SLA management, performance reviews, corrective actions, and escalation management. - Act as senior escalation point for critical incidents, client issues, and operational risks within the Americas region. - Ensure alignment to global Data Center Group operating models, SOPs, and compliance requirements while addressing regional nuances. - Represent Securitas as a strategic advisor to client executives, influencing security strategy, risk mitigation, and future-state operating models. - Lead executive business reviews, strategic planning sessions, and transformation discussions with client leadership. - Ensure consistent, proactive, and transparent communication with clients on performance, innovation, risks, and continuous improvement initiatives. - Lead, coach, and develop senior regional leaders and account directors across the Americas. - Build a high-performing leadership bench with strong accountability, collaboration, and succession planning. - Foster a culture of operational excellence, compliance discipline, innovation, and client-centricity. - Champion talent development, upskilling, and leadership capability aligned with the evolving data center security landscape. - Actively contribute to the global Data Center Group leadership team, shaping strategy, standards, and transformation priorities. - Prepare and deliver executive-level communications, presentations, and insights for Group leadership, regional executives, and clients. - Collaborate closely with global peers to ensure consistency, scalability, and knowledge sharing across regions. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply) - Paid time away from work may be available through a combination of vacation and sick time or under a PTO policy, depending on local requirements