Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Core values - Integrity, Vigilance, and Helpfulness Employees come from diverse backgrounds, bringing distinctive skills and perspectives.
Regional Account Manager
Location
United States
Posted
4 days ago
Salary
$92K - $94K / year
Seniority
Lead
No structured requirement data.
Job Description
Regional Account Manager
Securitas Security Services
Role Description We are looking for a Regional Account Manager (RAM) to oversee service operations and security-related functions for a major retail client. This role is responsible for service delivery, client satisfaction, and operational performance across a multi-state footprint, with a primary focus on Florida, Alaska, and Hawaii. You will manage a team of approximately 19 direct reports and work closely with one key retail client, partnering with multiple stakeholders on the client side to ensure consistent, high-quality security services. What You Will Do - Client Relationship and Service Quality - Serve as the primary point of contact for our retail client, ensuring high levels of satisfaction and service quality. - Build strong relationships with multiple client representatives across locations. - Continuously assess service performance and proactively address issues or gaps. - Operations and Compliance - Oversee day-to-day guard service operations, including scheduling, staffing, and coverage. - Ensure compliance with company policies, client requirements, and applicable regulations. - Develop, implement, and monitor performance metrics and key performance indicators. - Team Leadership - Lead and develop a team of approximately 19 direct reports across multiple locations. - Provide coaching, feedback, and performance management. - Ensure proper staffing levels, cost efficiencies, and adherence to standards. - Training and Development - Develop and implement training programs to support service quality and compliance. - Identify skill gaps and support ongoing development of team members. - Financial and Administrative Oversight - Manage billing, invoicing, and related financial processes for the account. - Monitor expenditures, client credits, and adjustments as needed. - Support budget planning and forecasting for the account. - Communication and Reporting - Maintain regular communication with internal stakeholders and client contacts. - Prepare and deliver Quarterly Business Reviews. - Collaborate with the Global Program Director and other leaders to align with broader security objectives and initiatives. Qualifications - High School Diploma or GED. - At least 21 years of age. - Legally authorized to work in the United States. - Reliable means of communication, including email and mobile phone, and reliable transportation. - Ability to speak, read, and write English. - Willingness and ability to travel extensively throughout Florida, Alaska, and Hawaii. Requirements - Bachelor’s degree preferred. Additional relevant experience may be considered in lieu of a degree. - Minimum of 5 years of experience in security industry-related fields or business management. - Ideally, experience in a retail environment, preferably in shopping malls or similar high-traffic locations. - Proven experience managing a large number of employees across multiple sites. - 3 or more years of direct supervisory or management experience. - Certified Protection Professional or Physical Security Professional designation is desirable. Benefits - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work - Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)
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