This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position. - Efficiently manage and prioritize incoming support tickets. - Troubleshoot and resolve technical issues related to company products and services. - Provide accurate and timely responses to customer inquiries. - Escalate complex issues to the appropriate internal teams when necessary. - Deliver immediate assistance for emergency situations. - Handle inbound customer calls and provide clear, concise explanations of technical concepts. - Foster strong customer relationships through effective communication and problem-solving. - Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. - Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. - Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. - Stay informed about product updates, features, and best practices. - Participate in regular training sessions to maintain expertise in company products and services. - Accurately document issues and resolutions using Salesforce or other CRM tools. Qualifications - Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required. - Previous experience in a technical support or call center environment preferred. - Familiarity with support ticketing systems such as Salesforce is a plus. - Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). Requirements - Strong technical aptitude and troubleshooting abilities. - Excellent communication skills, with the ability to remain patient and calm under pressure. - Ability to work both independently and collaboratively within a team environment. - Strong attention to detail and time management skills. - Proficiency in English (written and spoken) required; French and/or Spanish preferred. Work Environment - Ability to work remotely with a reliable internet connection and a dedicated workspace.

• Answer and respond to incoming customer phone calls, emails, or portal tickets • Provide professional and helpful technical support to customers via phone, chat, and tickets • Meet corporate SLAs • Prioritize and manage multiple open tasks at one time • Identify scope and priority of items under review • Utilize available resources to resolve customer issues • Logically troubleshoot, resolve, and document technical issues related to our software products • Collaborate with cross-functional teams to deliver timely resolution of customer issues • Actively contribute to case reduction initiative, ensuring root-cause analysis is carried out where necessary • Stay updated on product features and updates to provide accurate and timely support to clients • Continuously improve and optimize our technical support documentation, processes, and procedures • Facilitate internal and client facing meetings • Document technical knowledge in the form of ticket notes, internal reference documents, and Knowledge Base articles • Holiday and after-hours coverage rotation

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing technical support and assistance to customers through various channels. - Respond to chat and email queries in a timely manner - Promptly support customers via phone support - Communicate clearly and effectively with end users and customers to quickly resolve issues and ensure customer satisfaction - Correctly enter data in the client's CRM - Serve as the first point of contact for users seeking technical assistance via chat, email, and Back-office Tasks - Troubleshooting technical issues Qualifications - Technical experience with system administration and networking - History of working with cloud technologies - Excellent verbal and written communication skills - Strong documentation and record-keeping skills - Excellent interpersonal skills - Ability to explain technical issues to technical and non-technical customers - Attention to detail and good problem-solving skills Requirements - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection - A quiet, cozy workspace to handle calls and chats - Familiar with Freshdesk/Fresk chat Benefits - Monthly pay that makes your bank account smile - Quarterly virtual hangouts to connect and have fun with the team - Annual team retreats – work hard, play harder! Company Description At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do.

Role Description Are you a fluent Bulgarian speaker, with great communication skills in English? Join our Bulgarian-Speaking Customer Experts team in Greece. Available positions in Customer / Tech Support and Sales await you in Greece! TP in Greece connects customers with the world's top brands for more than 30 years. With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses - such as Microsoft, Canon, Netflix - providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media. Take a step forward and enhance your career by working with us for the most well-known brands in the world. A work-from-home option is offered to candidates living in Greece or available to relocate. A new career journey begins at the click of the "Apply for this job" button. Just push it! What you will do: - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they are closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Bulgarian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able in multitasking - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Refer-A-Friend: Bring a friend and get up to 3,500 as a referral bonus (depending on the language) - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description