ScalableOS

• Manage and execute the monthly close process • Ensure accurate and timely preparation of monthly trial balance in accordance with U.S. GAAP • Oversee inventory accounting for a multi-location wholesale distribution business • Serve as the key accounting owner for Great Plains • Maintain and enhance internal controls over financial reporting • Manage and develop one direct report within the accounting function • Partner with operations and supply chain teams to improve inventory accuracy and controls

• Participate in scoping calls with clients to understand business challenges, technical requirements, and desired outcomes. • Investigate and validate client requirements through detailed discussions and discovery sessions. • Document the client’s existing infrastructure, applications, and operational processes to identify gaps and opportunities. • Develop comprehensive, scalable, and cost-effective managed services solutions tailored to client needs. • Create and deliver compelling solution presentations and proposals that clearly articulate value, technical approach, and benefits. • Work closely with sales teams, Projects department, and Support teams to ensure proposed solutions are feasible and aligned with organizational capabilities. • Research and learn emerging technologies, while consulting with internal decision makers to inform company offerings and services.

Role Description The Help Desk Engineer will be a primary resource for “level 1” monitoring/technical support of the company customers. Inbound technical support (service desk) for managed service clients is a primary responsibility. This role is also responsible for assisting in the daily dispatch of service requests by both monitoring and managing incoming client requests. This includes: - Assignment of service tickets - Escalations - Status updates - Client and staff follow-up Basic troubleshooting skills and familiarity with Windows Operating systems and maintenance principles is a must. Experience with hands-on support, focused on routine technical support and proactive management/maintenance of systems is also key. This position is external customer facing, so communication and customer service skills are extremely important. A successful Help Desk Engineer will become a valuable and contributing part of the company culture with opportunity for growth. Qualifications - Knowledge of cybersecurity concepts - Troubleshooting, problem solving, and analytical skills (including root-cause determination) - Excellent verbal and written communication skills - Associates degree or experience in Computer Science, Engineering, or combination of education and experience - Basic IT ticket work experience (ConnectWise experience a plus) Requirements - Should be willing to accept a long-term work-from-home arrangement - Should be amenable to a permanent night shift schedule Company Description

Role Description The mission for the Manager of FP&A is to apply a pragmatic approach to building and streamlining the financial planning and analysis function and to partner with & advise the Executive Leadership Team (ELT) in supporting the delivery of the value creation plan to deliver accretive EBITDAR growth. Qualifications - Bachelor’s degree in Accounting, Business Administration, or related field required. Master’s degree preferred. - Minimum 5 years in an FP&A role. - Strong working knowledge of GAAP. - Expertise in Excel based modeling. - Proficient with Microsoft Office Suite or related software. - CPA certification a plus. - Excellent verbal and written communication skills. - Ability to work across functions and influence stakeholders. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Bias for action and pace of execution. - Fact base - operates with a set of operational and financial facts. - Apply objective business judgement in supporting management decisions. - Transformation leader who drives changes and supports the vision of Leadership. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule. Job Responsibilities - Financial Performance & EBITDAR Growth: - Partner with business leaders to attain strategic EBITDAR target. - A strong partnership with the CFO to help grow the business and drive the organization for 100%+ EBITDAR growth over the next two years. - Support the playbook and tracking of transformation activities. - Take ownership of KPI process, measure results and explain variances. - Establish reporting cadence with functional leaders within 60 days start. - Serve as project lead, collaborating with IT teams to design and implement actionable organizational data solutions leveraging business intelligence tools such as Power BI and Tableau. - Partner with the leadership team by developing and clearly communicating data-driven insights and strategic analyses that guide the organization’s direction and support value creation initiatives across the business. - Management Reporting: - Implement KPIs and analytics that enable management to make informed, fact based, “real-time” decisions and automate monthly Operating Council reporting within the first 90 days of start. - Lead Annual Operating Plan creation and maintain budget/forecasting within 45 days. - Ability to professionally represent the current state of the business and variances/deviations from budget. - Provide accounting and financial reporting to support management decisions and drive accountability to plans, budgets and forecasts. - Partner with each ELT members and their organizations to establish a monthly cadence of P&L reviews with an aim to stay on track with financial performance goals. - Mergers & Acquisitions (M&A): - Support Platinum Deal team in evaluation of bolt-on opportunities and various modeling scenarios. - Experience performing due diligence on and integrating bolt-on acquisitions. - Execution of synergies and financial benefit realization within 100 days of M&A close. - Build a sustainable FP&A capability. - Build a FP&A transformational roadmap within the first 60 days that clearly addresses gaps in tools, KPIs, metrics, etc. Roadmap should align with the business requirements for and size of L&R.

Role Description The Senior Systems Engineer (SNOW) is a multidisciplinary role that develops, implements, and supports multi-platform integration solutions in support of the organization’s Business Systems and Enterprise strategic initiatives. This role will function primarily within the ServiceNow platform and utilize heavy JavaScript, in addition to working on additional connected client platforms and internally integrated software. - Perform other duties as assigned related to integration technologies used within the organization. - Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats. - Develop integrations that are designed and implemented as reusable building blocks. - Build scalable solutions to solve current and future integration challenges. - Collaborate with other engineers to review code and build integrations that maintain a consistent level of technical standards as set by the team. - Create and maintain technical designs, sequence diagrams, and other systems integration and operations-related documents. - Document technical details clearly for various stakeholders with different technical backgrounds. - Support the daily stability of the company’s integration ecosystem. - Maintain a 50/50 split between General Integration Development and ServiceNow Backend Development. - Collaborate heavily with team members during Eastern US business hours. - Be available for occasional extended hours when tight deadlines need to be met. - Complete other duties as assigned. Qualifications - ServiceNow Development/Administration (ITSM) experience. - Experience with ServiceNow’s ITBM platform. - Expertise in JavaScript (ES5). - 7+ years of software engineering experience. - Understanding of distributed systems, asynchronicity, and message-based architecture. - Expertise with data stores such as PostgreSQL, Redis, Cassandra, and HBase, and data warehouses such as Redshift, BigQuery, and Snowflake. - Experience with Business Data Analytics and Visualization platforms. - Experience with Customer Success applications. - Within the last year: - At least 1,000 hours of hands-on development experience with integration technologies and building integrations across various platforms. - Programming: - At least 500 hours dedicated to ServiceNow (Glide-related) scripting. - OR at least 1,000 hours dedicated to JavaScript programming. - OR at least 1,500 hours dedicated to any other object-oriented language. - OR a combination of the above three competencies. - At least 500 hours dedicated to ETL Engineering/Development. - At least 300 hours of ITSM/Ticketing-System Integration/Development/Administration. - At least 100 hours of writing automation scripts (PowerShell, Groovy, Bash, Python, or PHP). - Within the last 5 years: - At least 3,000 hours of hands-on development experience with integration technologies and building integrations across various platforms. - Programming: - At least 1,500 hours dedicated to ServiceNow (Glide-related) scripting. - OR at least 3,000 hours dedicated to JavaScript programming. - OR at least 5,000 hours dedicated to any other object-oriented language. - OR a combination of the above three competencies. - At least 1,500 hours dedicated to ETL Engineering/Development. - At least 1,000 hours of ITSM/Ticketing-System Integration/Development/Administration. - At least 250 hours of writing automation scripts (PowerShell, Groovy, Bash, Python, or PHP). - Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON. - Expert understanding of data manipulation and distribution. - Strong understanding of RDBMS database architecture and performance, specifically MySQL. - Strong understanding of NoSQL database architecture and performance, specifically MongoDB. - Experience resolving performance issues, including database bottlenecks and concurrency. - Expert-level understanding of architectural design, API definition, JVM stack and memory management, caching, threading, and related concepts. - Experience troubleshooting difficult production issues such as memory leaks, network problems, and intermittent failures across the stack. - Excellent, clear, and fluent English verbal communication skills for deep and engaged technical discussions. - Excellent, clear, and fluent English written communication skills for comprehensive written communication with other engineers. - Excellent, clear, and fluent English verbal and written communication skills for interfacing with clients. - Ability to interact with all levels of internal and external business partners. - Excellent version control, QA skills, and attention to detail. - Availability for 8+ hours between 8:00 AM and 7:00 PM Eastern US Time. - Availability to work occasional extended hours throughout the week. - Availability for seasonal “Developer Crunch” work hours. - Availability for ad hoc multi-hour technical sessions that require screen sharing and engaged discussions. - Adaptable to change and able to work independently and as part of a team. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Role Description The Network Engineer is a hands-on engineering role sitting at the intersection of network operations, client delivery, and infrastructure security. You will operate and evolve the networks that underpin our managed cloud platform, spanning a multi-tenant client estate, public cloud environments, and the global WAN that ties them together for hedge funds and asset managers across the UK and US. - Act as an escalation point for the service desk on all things network. - Take ownership of incidents end-to-end. - Partner with the wider engineering team to onboard new clients, harden security, and continuously improve resilience and automation. - Manage hybrid environments that extend on-premises networks into Azure and AWS. - Administer switches, routers, firewalls, VPNs, wireless, and proxies across heterogeneous client environments. - Work alongside engineers, architects, and the service desk in a matrix model. - Set the operational bar through disciplined change management, accurate documentation, and proactive risk management. - Work closely with the Director of Infrastructure and heads of departments across the organization. - Collaborate with Client Technology Managers, engineering, COE engineers, and the Cybersecurity team. - Focus on networking for our global hedge fund, asset management, and financial client base. - Participate in a scheduled on-call rotation covering weekends and public holidays. Qualifications - Experience in 1st and 2nd line roles supporting Windows servers, desktops, Active Directory, Microsoft 365 / Entra ID, and business applications. - Experience monitoring and supporting complex, client-facing environments with strict SLAs in an MSP, managed services, or multi-tenant context. - Proven ability to manage multiple concurrent client environments in a fast-paced, client-facing operations team. - Background working with hedge funds, asset managers, private credit funds, or financial services clients is strongly preferred. - Track record of taking ownership of complex incidents end-to-end and communicating clearly with both engineering teams and senior stakeholders. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule. Job Responsibilities - Network Operations and Incident Management - Be part of a dynamic team of engineers providing 24/7 support and managing the operation, performance, and availability of our internal systems and a multi-tenant client network estate. - Monitor, manage, and support global network infrastructures, switches, routers, firewalls, VPNs, wireless, and proxies, including vendor and carrier escalation. - Act as an escalation point for the service desk and L1 teams on network-related incidents, taking ownership through to resolution and keeping clients informed throughout. - Manage support tickets within SLAs, coordinate escalations with third-party vendors and circuit providers, and produce daily operational reporting. - Lead post-incident reviews and root-cause analysis on repetitive or high-impact incidents, and drive permanent fixes. - Participate in a scheduled on-call rotation covering weekends and public holidays. - Client Onboarding and Multi-Tenant Delivery - Onboard new clients into our managed cloud platform, designing, deploying, and validating LAN, WAN, wireless, VPN, and firewall configurations to company standards. - Provide networking infrastructure support across both UK and US clients, including hybrid environments that extend on-premises networks into Azure and AWS. - Administer site-to-site IPsec/GRE VPN tunnels and remote-access VPN, and execute firewall policy changes through a disciplined change-management process. - Coordinate with delivery, engineering, and project management teams in New York, London, Belgrade, the Philippines, and India in a follow-the-sun model. - Partner with the company’s Client Technology Managers and engineering leads on shared client engagements. - Security and Compliance - Uphold the security and compliance posture of client networks by following defined policies and supporting audit activity. - Partner with the Cybersecurity team on firewall policy reviews, vulnerability findings, and remediation work that touches the network layer. - Support DDQ, audit, and LP-driven evidence requests where they intersect with network controls. - Contribute to capacity planning for global circuits, cloud connectivity, and client growth. - Surface architectural risks and recurring issues to delivery leadership and the Director of Infrastructure. - Automation and Continuous Improvement - Build and maintain observability, dashboards, alerting, and runbooks to detect issues proactively. - Develop and implement automation tools and scripts to reduce repetitive work and improve consistency of network changes. - Maintain accurate Layer 1, 2, and 3 documentation for each client environment. - Drive consistent operational practices across the engineering function. - Ensure post-incident lessons learned are captured and improvements are fed back into runbooks, monitoring, and automation. - Cross-Regional Collaboration - Coordinate with delivery and engineering teams in a follow-the-sun model. - Align with the company’s Client Technology Managers, Cybersecurity, and SaaS department heads on shared client engagements. - Support new business initiatives by contributing network design input, sizing, and risk views to proposals, renewals, and platform expansion conversations. - Partner with cross-regional teams on client onboarding. - Identify opportunities where additional company services or platform capabilities could address a client’s network needs.

Role Description The Cybersecurity Analyst is a frontline operational role responsible for monitoring, investigating, and responding to security alerts and incidents across the organization’s security tool stack, with a primary focus on Cisco Secure Workload, Cisco Secure Endpoint, and Cisco Umbrella. This position is centered on alert triage, investigation, and execution of incident response activities, leveraging established detections, playbooks, and procedures to identify threats, assess impact, and drive timely remediation. - Monitor, analyze, and respond to security events and incidents utilizing Cisco Secure Workload, Cisco Secure Endpoint, and Cisco Umbrella. - Conduct thorough investigations of security alerts to identify root causes, assess impact, and coordinate effective remediation. - Leverage Cisco Secure Workload (CSW), Cisco Secure Endpoint (CSE), and Cisco Umbrella to enforce network, endpoint, and DNS-layer security controls and mitigate threats. - Perform detailed investigation of security alerts, correlate events across multiple sources, and drive timely incident response. - Collaborate with cross-functional teams (IT, Network, and Application owners) to identify and remediate security risks and vulnerabilities. - Develop and maintain incident response documentation, procedures, and runbooks. - Contribute to the continuous improvement of security monitoring, detection, and response capabilities. - Stay abreast of evolving cyber threats, tactics, techniques, and procedures (TTPs), and emerging industry trends. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience). - Minimum of 5+ years of hands-on experience in cybersecurity operations, preferably within a Security Operations Center (SOC). - Demonstrated expertise with Cisco security technologies, specifically: - Cisco Secure Workload (CSW) - Cisco Secure Endpoint (CSE) - Cisco Umbrella - Strong knowledge of endpoint security, workload security, network security, and threat detection methodologies. - Solid understanding of networking protocols, DNS, and security architecture principles. - Preferred Qualifications - Experience with CrowdStrike Falcon platform for endpoint detection and response. - Proficiency in ServiceNow (SNOW) for incident, problem, and change management. - Relevant industry certifications such as CyberOps, Security+, CySA+, GCIH, CCNA or equivalent. - Experience integrating security tools with SIEM platforms and ticketing systems. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Role Description The Sr. Engineer, Microsoft Teams Calling is responsible for leading all phases of collaboration and voice projects from a technical perspective, including discovery, design, implementation, and ongoing support, with a primary focus on Microsoft Teams Calling and the broader Microsoft 365 collaboration ecosystem. This role partners closely with clients to drive adoption of cloud voice, telephony modernization, and workload transformation to meet business objectives. - Serve as technical lead throughout discovery, design, and implementation project phases. - Collaborate with Project Managers to ensure successful project delivery and customer satisfaction. - Work closely with solution architects to develop high-level designs and translate them into detailed low-level designs. - Implement Microsoft Teams Calling solutions including Direct Routing, Operator Connect, and Calling Plans. - Lead deployment of new customer environments and provide knowledge transfer to support teams. - Develop and maintain high-quality technical documentation and deliverables. - Troubleshoot and resolve complex voice, networking, and integration issues. - Collaborate with vendors, carriers, and cross-functional engineering teams to deliver end-to-end solutions. - Build and maintain trusted advisor relationships with clients. - Provide guidance aligned with industry best practices and Microsoft recommendations. - Assist in pre-sales efforts including solution design, scoping, and client presentations. - Stay current with Microsoft technologies through training, certifications, and industry engagement. - Participate in on-call rotations and support escalations as needed. - Perform additional duties and projects as assigned. Qualifications - Bachelor’s degree in Computer Science or equivalent experience. - Minimum 5+ years of experience in collaboration and unified communications. - Strong expertise in Microsoft Teams Calling, including: - Direct Routing (SBC configuration and integration) - Operator Connect - Microsoft Calling Plans - Understanding of call policies (i.e. - Caller ID policies, Call Hold policies, Voicemail policies, Emergency Calling policies, Voice Routing policies) - Understanding of different voice licensing options (i.e. - Microsoft Teams Phone, Microsoft Teams Shared Devices, Teams Premium, Microsoft Teams Phone Resource Account) - Understanding of Microsoft SIP Gateway - Understanding of dial scopes - Understanding of Auto Attendants/Call Queues - Understanding of Queues App - Microsoft certifications preferred: - Microsoft 365 Administrator - Microsoft 365 Teams Administrator Associate - Microsoft 365 Collaboration Communications Systems Engineer Associate - Experience with Microsoft 365 ecosystem including Teams, Exchange Online, Azure AD, and licensing. - Hands-on experience with Session Border Controllers (AudioCodes, Ribbon, Cisco CUBE, etc.). - Strong understanding of VoIP, SIP signaling, dial plans, voice routing, and telephony concepts. - Experience with legacy or hybrid telephony platforms (Cisco, Avaya, etc.) and migration strategies. - Knowledge of networking fundamentals (DNS, firewalls, QoS, routing). - Experience with PowerShell scripting and automation in Microsoft environments. - Familiarity with monitoring and troubleshooting tools for Teams voice quality (CQD, Call Analytics). - Excellent organizational and documentation skills. - Self-motivated with the ability to work independently and as part of a team. - Strong communication and client-facing skills. - Ability to adapt to evolving technologies and processes. - Ability to work flexible hours, including after-hours maintenance windows. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Role Description The Cisco Contact Center Engineer is responsible for leading all phases of Contact Center projects from a technical level: - Discovery - Design - Implementation - Support primarily of Cisco Contact Center Enterprise and Webex Contact Center The Sr. Engineer will work with clients to drive feature adoption and workload transformation to achieve our clients’ business goals. Qualifications - Bachelor’s Degree in Computer Science or equivalent experience - Minimum 5 years of comprehensive Contact Center and Collaboration background - In-depth understanding of Cisco U/PCCE and Webex CC solutions - Extensive experience deploying and troubleshooting U/PCCE solutions, including but not limited to: - Cisco ICM - CVP - VVB - Finesse - CUIC - VXML applications - Dialer - ECE - SIP - Experience migrating and supporting WxCCE - Experience writing Java, JavaScript, Python, and PowerShell code - Experience with Webex Contact Center, Connect, and AI Agent - Experience configuring Contact Center related bots - Experience integrating Contact Center platforms with 3rd party applications including QM, WFM, WFO, etc. - Nice to have experience with GCCA DialogFlow development - Adept at voice gateway / CUBE configuration and troubleshooting - Proficient with Cisco Unified Communications and general calling platforms - Proficient in server virtualization - Maintain certification and certificate requirements as needed by Cisco - Maintain proficiency in technology areas required to successfully deploy and support Contact Center and Collaboration solutions - Excellent organizational skills - Self-motivated with the capability to work independently - Highly professional with the ability to protect the company’s values and integrity and maintain confidentiality - Ability to work flexible hours including on call and after hours work for scheduled and unscheduled maintenance - Highly motivated to succeed - Personable team player - Ability and experience adapting to new processes and procedures - Ability to travel when needed Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

• Receive inbound support requests via phone, email, or ticketing system. • Create detailed and accurate service tickets including required metadata: Requester’s name, Client company, Callback number, Detailed problem description, Perceived priority level. • Assign preliminary priority level based on Service Desk definitions (Emergency/Medium/Low). • Identify incomplete or missing information and follow up with the requester before escalation. • Route tickets to appropriate queues or escalate to T2/T3 when estimated resolution exceeds 15 minutes or issue is out-of-scope. • Monitor pending tickets, follow up with end users, and ensure timely progression. • Perform 1st level remote diagnosis and resolution for workstation performance issues, login/authentication problems, Microsoft 365 issues, printer/queue errors, browser issues and configuration, network connectivity, and basic user account issues. • Document all troubleshooting performed, including resolution details. • Deliver fast, courteous, and professional support to all clients. • Keep users informed of ticket status, next steps, and expected timelines. • Represent Company’s values and service culture during all interactions. • Reset passwords, unlock accounts, manage basic directory tasks, configure Outlook profiles, troubleshoot mail flow, assist with email resets, and coordinate with internal teams and 3rd-party vendors as required. • Adhere to all Service Desk protocols including service desk hours, after-hours policies, and confidentiality of client information.