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ScalableOS

ScalableOS is a premium offshoring solutions provider based in the Philippines.

Senior Systems Engineer

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

22 days ago

Salary

0

Seniority

Senior

Job Description

Senior Systems Engineer

ScalableOS

Role Description The Senior Systems Engineer is a senior technical contributor responsible for advanced server and systems implementation, troubleshooting, and escalation support across a diverse client base within a remote MSP environment. This role handles complex infrastructure incidents escalated from Tier 1, drives proactive improvements, and serves as a subject matter expert for Windows and Linux server administration, virtualization, identity, storage, backup, and cloud platforms. The engineer works closely with clients and internal teams to deliver high-quality, reliable managed services, and is expected to use AI tools to work faster and raise the quality of their work. - Build, configure, and administer Windows Server (2016, 2019, 2022, 2025) and Linux servers (RHEL, CentOS, Ubuntu) across multiple client environments. - Administer and troubleshoot Microsoft Active Directory, Group Policy, DNS, DHCP, ADFS, and Remote Desktop Services, including forest and domain architecture, trusts, replication, and FSMO roles. - Manage and optimize virtualization platforms including VMware vSphere (ESXi, vCenter, vSAN), Microsoft Hyper-V (failover clustering, live migration), and Nutanix HCI (AHV, Prism). - Administer Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) and hybrid identity configurations. - Support and troubleshoot cloud workloads in AWS and Azure, including IaaS, PaaS, and hybrid architectures. - Manage enterprise storage (SAN, NAS, iSCSI, Fibre Channel, NFS) and backup and disaster recovery platforms such as Cove, Metallic, and Veeam; execute DR tests and validate recovery. - Lead advanced troubleshooting and root cause analysis for complex server, virtualization, identity, and performance issues. - Lead patching, firmware upgrades, and lifecycle management for servers and infrastructure appliances across the client base. - Develop and maintain monitoring strategies using LogicMonitor or equivalent platforms; create custom alerts and dashboards and remediate issues before client impact. - Manage and resolve escalated tickets within MSP platforms (ConnectWise, Dell Kace, FreshService); document resolutions thoroughly. - Conduct system assessments and assist with architecture diagrams, runbooks, and technical documentation for client environments. - Conduct periodic security posture reviews including vulnerability assessments, configuration audits, and hardening recommendations aligned to NIST, CIS, or client specific frameworks. - Use AI tools to accelerate troubleshooting, scripting, documentation, and research, while reviewing AI output for accuracy before applying it in client environments. - Build automation and scripts (PowerShell, Python, Bash) to reduce manual effort and improve consistency, including AI-assisted script development. - Evaluate emerging platforms, tooling, and AI-driven capabilities on behalf of the MSP and recommend adoption into the standard service stack. - Serve as the primary escalation point for server and systems incidents, own resolution from escalation through closure. - Act as primary escalation for P1 and P2 outages, coordinating with cross-functional teams and keeping management and stakeholders informed. - Lead change management activities including planning, scheduling, implementing, and validating production changes. - Participate in on-call rotation and after-hours maintenance windows as required. - Collaborate with hardware vendors, software vendors, and cloud providers to coordinate RMAs, support cases, and complex issue resolution. - Assist in onboarding new MSP clients including discovery, documentation, and transition planning. - Identify recurring issues and drive proactive improvements to reduce incident volume and improve client stability. Qualifications - 5 to 7 or more years of hands-on systems or infrastructure engineering experience, preferably in an MSP or multi-client managed services environment. - At least 2 years in a senior or lead technical capacity. - Deep expertise across Windows Server, Active Directory, and at least one major virtualization platform (VMware, Hyper-V, or Nutanix). - Strong scripting and automation skills (PowerShell, Python, Bash) and a track record of using automation to improve operations. - Demonstrated use of AI tools (such as Microsoft Copilot, ChatGPT, Claude, or similar) for troubleshooting, scripting, or documentation, and the ability to use them responsibly is strongly preferred. - Familiarity with compliance frameworks (HIPAA, SOC 2, NIST, PCI-DSS) as they apply to systems security controls. - Exposure to ITSM and ITIL practices within a managed services delivery model. - Degree in Information Technology, Computer Science, Systems Engineering, or equivalent experience. - Required or highly preferred certifications: Microsoft Windows Server Hybrid Administrator Associate, Azure Administrator Associate, MCSE, or equivalent. - Additional desirable certifications: VMware VCP-DCV, Nutanix NCP, AWS Solutions Architect or SysOps Administrator, CompTIA Server+/Security+, or ITIL Foundation. - Excellent verbal and written communication skills required for client-facing interactions and technical documentation. - Ability to convey complex technical concepts to non-technical stakeholders clearly and professionally. - Strong time management and the ability to handle multiple client priorities at once in a fast-paced remote MSP environment. - Collaborative mindset with a commitment to mentoring Tier 1 engineers and contributing to team knowledge sharing. - Curiosity and willingness to adopt AI tools in daily work, with good judgment about when to rely on them and when to verify. - Self-directed and accountable, comfortable working independently in a fully remote setting with minimal supervision. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

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