RR Donnelley

• Generate and distribute prebills/proformas • assist with month end processing • draft correspondence • perform time and expense transfers and edits • generate reports • manage timeliness of billing • allocate unapplied funds • perform write-offs, cancellations, and post and mail invoices • Prepare attorney/client invoices • Ensure accuracy of work product • determine appropriate bill formats • prepare spreadsheets or supplemental billing documents • manage client billing requirements/guidelines • understand firm/client fee arrangements • prepare bills for electronic processing • coordinate necessary client/matter changes • Perform time entry narrative edits • best practice proofreading • Assist customers with billing inquiries • troubleshoot issues • follow-up with operational areas • Review and edit time entries to ensure compliance with client guidelines • Create and maintain required spreadsheets to track/monitor various functions as needed • Special projects as assigned • Ensure all client specific needs are met regarding billing processes

• Responsible for the creative execution of concepts and designs for retail display design • Create concepts, design, and execute retail displays and visual merchandising experiences • Collaborate with and work under supervision to execute a high volume of creative projects • Define work based on evaluation of short-term and long-term goals • Independently evaluate processes, identify areas of improvement, and incorporate them into overall work objectives • Develop creative and graphic concepts in collaboration with the team • Follow projects throughout all stages of print production and/or online deployment • Provide production support to produce technically correct, print-ready mechanicals • Interact regularly with creative leadership, creative partners, and team members • Interpret marketing ideas and turn them into visual reality • Receive feedback from management and use it to grow skills • Solve business challenges through marketing and smart creative design • Take ownership of projects and successfully execute through all stages of creative development • Maintain and enhance the client’s identity by working creatively within the corporate Brand • Understand the client’s design needs and methodology • Perform other related duties and participate in special projects as assigned.

• function primarily as a Dev/Ops Administrator and Engineer for the Rocket Enterprise Server environment • interfacing with vendors for issue resolution and providing technical guidance to development teams • assist with developing infrastructure design specifications supporting critical legacy core applications • evaluate, plan, and integrate hardware, software, and middleware solutions while ensuring seamless system performance • apply and test patch updates and upgrades as required • install, configure, automate, and maintain Micro Focus Enterprise Server and Enterprise Developer across multiple environments on Linux • perform system maintenance including spool and log management, diagnostics, and issue resolution • design infrastructure solutions to meet business requirements for Micro Focus, Linux/Unix/Windows, and iSeries/AS400 environments • ensure IT governance compliance by managing technical documentation, KPI reporting, code promotions, third-party software updates, and disaster recovery requirements • optimize system performance by analyzing throughput and resource utilization, implementing necessary modifications • participate in on-call Tier 2 and 3 production support activities • coordinate activities with vendors as required

• Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees • People Leadership – develop a highly functioning client team • Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management • Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary • Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development • Foster cross-training and a sense of team work to optimize client service delivery • Ensure account meet or exceed client expectations • Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance • Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client • Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly • Review monthly P&L and submit necessary changes to financial analyst • Manage over-time and time-off to avoid non-billable charges • Create and distribute monthly invoice, ensuring it meets contractual requirements • Manage relationships with clients by ensuring a high level of customer satisfaction • Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making • Solicit feedback from clients (client outreach) regularly • Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success

Role Description The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys, and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline-driven environment. - *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests - *Responsible for the submission of electronic invoices and accruals to clients on a monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing - *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process - *Act as liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing by providing expert level subject matter support - *Liaise with billing attorney/secretary and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions - *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system - *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems - Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Qualifications - Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history - 1+ years of e-billing experience within a corporate law department or law firm - Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) - Proven knowledge and experience with BillBlast - Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus - Proficiency with Windows-based software and Microsoft Applications such as Excel, Word, and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports - Strong reading comprehension, analytical and problem-solving skills - Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands - Able to influence/steer at a senior and executive level within and outside client groups Requirements - The salary range for this role at the noted RRD location is $18.99 to $26.59 hour - Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs - Typically, roles follow step progressions to a target rate or set increments over time - Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay - RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts Benefits - Medical, dental, and vision coverage - Paid time off - Disability insurance - 401(k) with company match - Life insurance and other voluntary supplemental insurance coverages - Parental leave - Adoption assistance - Tuition assistance - Employer/partner discounts

• Manage a team of direct reports within the IT Engineering division • Collaborate with executive leadership on datacenter lifecycles, contract renewals, power footprint negotiation, and capacity expansions • Oversee and prioritize technical project execution, including infrastructure upgrades and legacy environment decommissionings • Ensure deliverables are on target with goals and adapt to organizational goals or direction changes • Control costs by managing internal resources and containing expenses • Develop processes for the production of management reports, statistics, and performance measures. • Establish an environment where staff learns to be self-sufficient and competent.

• responsible for the daily review, verification, and completion of vendor maintenance requests submitted by internal users • Provides support for virtual payable vendor enrollment, research, and actioning of address corrections for returned/undeliverable AP checks • Serves as level 1 escalation for offshore inquiries and partners with Vendor Maintenance Analyst on annual 1099 reporting • responsible for maintaining the integrity, accuracy, and timely processing of vendor adds and changes • Handles vendor record maintenance to include updates to vendor payment terms, tax information, remittance information, and other miscellaneous data in a timely manner • Acts as primary liaison between onshore and offshore vendor maintenance teams and provides support across the organization for vendor maintenance requirements • responsible for the review and approval of vendor registration in the Ariba network • Performs all vendor master banking-related additions and/or changes related to EFT/IACH processes • Provides support for Virtual Payables enrollment campaigns • Research address corrections for Accounts Payable checks returned as undeliverable • responsible for gathering vendor W9/W8’s to support vendor address change requests • Other projects as assigned or requested

• Act as primary day-to-day liaison between clients and internal creative teams • Manage projects, including scheduling, estimating, obtaining job detail information and job tracking • Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status • Assemble appropriate resources/departments required to successfully implement the client's projects • Enter and track a high volume of data-related work components and updates to the client project tracking system • Effectively manage multiple timelines and projects at various stages of a project life cycle • Peer Proof creative to ensure the accuracy of specifications • Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations • Demonstrate understanding in each area of Creative Services • Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed • Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required • Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects • Track and report on quality metrics and strategize with the client to develop customer loyalty • Trains other employees as needed • Perform other related duties and participate in special projects as assigned.

• Serve as a contact and liaison for senior client leadership and day-to-day needs • Foster client relationships, and assist in identifying new opportunities • Lead and participate in monthly, quarterly, and ad-hoc client business review sessions • Refine and streamline day-to-day operations and processes across all divisions • Provide strategic operational improvements and facilitate their execution • Partner with all affiliated internal RRD teams to oversee projects from initial concept through final fulfillment • Demonstrate accountability for the team’s flawless execution and overall performance • Assist in staff management duties, including recruiting, employee relations, performance management, coaching, and succession planning • Contribute to strategic planning by identifying the big picture and reaching beyond initial scope

• Manages sales, service and distribution of the organizations products and services within a specified region or other major geographic area through assigned sales representatives and sales office activities. • Ensure the maximum sales volume and profitability for the organizations products and services in assigned region. • Achieve and exceed all Region revenue, profit and expense objectives by expanding key strategies and maintaining a high level of performance with current customers as well as identifying and developing new opportunities with a focus on the company's Total Print Management objective through the management of a team of sales representatives. • Carries out management responsibilities, including, but not limited to interviewing, hiring, training; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with the organizations policies and procedures, as well as applicable laws. • Develops annual business plan in conjunction with Vice President-Sales, which details sales activities for the sales region and sales representatives to focus on meeting or exceeding sales quota. • Uses consultative selling approach, demonstrates extensive knowledge of each accounts needs and industry, market conductions, pricing and competitive activity. • Maintains accurate records of all forecasting, sales and prospecting activities including sales calls, presentations, closed sales and follow-up activities within assigned territories. • Submits all required reports to upper management and corporate in a timely manner. • Attract new sales representatives through successful recruiting strategies. • Actively involved in the development of new sales representatives sales orientation and sales training programs. • Participates and contributes to the professional development and increased knowledge of product and services to sales representatives. • Develop and maintain multi-level relationships within accounts, inclusive of establishing high-level contacts, identify and influence decision makers. • Maintains contact with all clients in the market area to ensure the highest level of customer satisfaction. • Creates and conducts effective proposal presentations and RFP responses. • Assists with the implementation of new products and services within existing and new clients. • Proactively establishes and maintains effective working team relationships with direct team members, as well as support departments. • Monitors and evaluates changes and developments within accounts, the marketplace, the competition and the industry. • Performs other related duties and participates in special projects as assigned.