Roofstock

Role Description Roofstock is seeking a talented and proactive Recruiter to partner with our corporate, shared services, and operations leaders. You are responsible for managing the end-to-end recruitment process for both entry and mid-level positions across various departments with a focus on our domestic corporate, tech, and shared services teams. You partner closely with both internal stakeholders and candidates through creative hiring strategies and strong communication skills that result in a high impact on our business operations. This is a 1099 contract position ending August 31st with the possibility of extension. Responsibilities - Execute and manage full-cycle recruiting: - strategically partner with operational hiring leaders - source, screen, and schedule candidates - analyze interview data - own closing and offer process - ensure smooth onboarding through People Operations partnership - Establish and maintain trusting relationships with cross-functional partners across Talent & Culture, Strategic Finance, Legal, and others - Deliver qualified, diverse pipelines for active roles, as well as actively network and establish strong relationships internally and externally - Contribute ideas toward the continuous improvement of recruiting processes, inclusive hiring strategies, and best practices Qualifications - 3+ years of corporate recruiting experience (or a mix of corporate/agency experience; start-up experience a plus!) - 3+ years experience working with a company size of 500+ employees, including non-exempt and international workforce - Experience identifying, engaging and closing direct and passive candidates - Strong interpersonal, written and oral communication skills - Strong time management in handling multiple priorities, managing hiring initiatives, and meeting deadlines - Possess a data-driven mindset - Proficiency with Applicant Tracking Systems and job board platforms (Greenhouse preferred) - Experience working in G-Suite, Slack, Jira, Okta, Macbook Location Dallas, TX - also open to remote locations Compensation $87,000 - $100,000 max annual salary. The compensation range may be adjusted based on experience and location. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job-related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package. Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

• Manage occupied service requests from end-to-end (including creating a scope of work, and securing owner approval) to ensure issues are resolved promptly, ensuring all needed information is received (status updates, photos, estimates, invoices), communicating with vendors and internal teams, and assigning technicians to address requests. • Provide exceptional customer service at all times by attending to turnover service requests, vendor service calls, and messages within SLA guidelines and in compliance with company policy and practices. • Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, vendor communications, resident damages, and any other needed information. • Ensure non-covered items are completed by the resident or billed back to the resident. • Coordinate inter-departmentally in order to receive necessary approvals for turnover service requests and provide updates and serve as a resource for Property Management teams. • Additional tasks as assigned.

• Proactively engage with residents to address urgent or sensitive questions and concerns via phone calls. • Draft thorough and empathetic responses to non-urgent matters within the resident portal, utilizing templates and training materials. • Manage resident requests from initiation to completion using our internal case management system, ensuring tasks are performed in a timely manner. • Review case records and draft comprehensive case summaries to provide context and clarity to all parties involved. • Monitor productivity metrics to ensure service levels consistently meet or exceed expectations. • Test new features and functionalities, providing feedback to the product development team. • Mentor and support Junior Resident Experience Managers in their roles. • Generate lease addenda and process changes to lease terms in compliance with local laws. • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of resident experience • Serve as a Mynd brand ambassador and actively participate in market huddles to address local issues and pain points collaboratively. • Other duties as assigned.

Role Description The Move-Out Coordinator is responsible for ensuring a seamless and compliant resident move-out process, with a strong emphasis on timely and accurate reconciliation of security deposits in accordance with local and state regulations. This role plays a vital part in delivering a positive resident experience at the end of their lease term, while protecting the interests of the property owner. The ideal candidate will be highly detail-oriented and comfortable reviewing and comparing multiple inspection reports, invoices, and documentation to ensure accuracy in resident billing. This is a resident-facing role that also requires frequent cross-functional collaboration with internal teams. Responsibilities - Manage and track all resident move-outs from notice through finalization, ensuring timely completion of all associated tasks. - Analyze and reconcile security deposits in compliance with applicable local and state laws and required timeframes. - Compare inspection findings, move-in documentation, vendor invoices, and lease agreements to ensure accurate and defensible resident charges. - Serve as a point of contact for outgoing residents regarding move-out timelines, expectations, and security deposit questions. - Provide clear, professional, and empathetic communication to residents throughout the move-out process. - Work cross-functionally with internal departments (e.g., Maintenance, Leasing, Legal, Property Management) to gather necessary documentation and ensure all aspects of the move-out process are aligned. - Ensure move-out timelines are met and appropriate follow-ups are conducted to prevent delays or breaches. - Ensure all move-out documentation and billing records are accurate, properly stored, and meet audit and legal requirements. - Maintain knowledge of relevant landlord-tenant laws and internal policies. Qualifications - 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes. - Ability and desire to cultivate relationships, de-escalate tough situations, and discuss creative solutions. - General understanding of leasing, property management, and real estate investing principles. - Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone. - Experience managing budgets, manipulating spreadsheets, and generating financial reports. - Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications. - Ability to work independently and as part of a cross-functional team, driving projects through to completion. - Flexible schedule with the ability to work evenings and weekends, as needed. - Knowledge of local residential real estate laws and regulations. Nice to Have - Bachelor’s degree, real estate license, or trades license. - Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware). Location - This position is remote but must be located in Atlanta, GA, Dallas, TX, Charlotte, NC, or Tampa, FL. Compensation - $24.00- $27.00 per hour. - Compensation may be adjusted based on experience, skills, and interview performance. Benefits - Generous PTO Policy. - 12 Paid Holidays. - Volunteer Time Off. - Paid Parental Leave. - 401k Program. - Wellness and home office/cell phone subsidies. - Robust health, dental, vision insurance, and more. Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

Role Description As a Field Dispatcher at Mynd, you will serve as the project coordinator for all scheduling of our on-the-ground resources: In-House Technicians and Portfolio Associates. You will coordinate all aspects of our property management, including inspections and repairs, and ensure all stakeholders are kept abreast of completion timelines. We will empower you to be the mastermind behind our ground game by training you on our proprietary software and teaching you the ins and outs of the property management and repairs and maintenance business. Most importantly, you will bring a strong sense of problem-solving and an infectious enthusiasm as we strive to maximize our client’s investments and provide our residents with homes they love! Responsibilities: - Manage the end-to-end lifecycle of work orders, home inspections, and property management tasks; coordinate with residents and In-House Technicians, verify completion, and submit for approval. - Provide excellent support at all times to our In-House Technicians, proactively provide necessary context, stay available to work through any challenges our team encounters, and follow up on any failed trips. - Manage all electronic record keeping as it relates to field activities, including internal communication, resident damages, and any other needed information. - Metrics ownership and weekly performance reporting: track and present SLA adherence rates, AI escalation volume, inspection completion rates, failed-trip rates, and extension utilization trends to identify issues before KPIs are missed. - Serve as the primary owner of all escalated service requests, including duplicate inspections, edge-case scenarios, units requiring special handling, and any situation our agent has routed for human review, and resolve within SLA with complete documentation. - Proactively communicate with internal stakeholders: surface at-risk field activities, approaching hard-stop deadlines, and portfolio-level trends before being asked, and provide updates that are complete enough to eliminate unnecessary back-and-forth. - Partner cross-functionally with Property Management, Maintenance, and Operations to prioritize work, surface capacity constraints, and align on resolutions; bring data and context to every conversation and follow through on commitments. - Contribute to continuous improvement: document new exception types and resolution paths and recommend AI workflow refinements based on observed failure patterns. Qualifications - Bachelor’s degree or an equivalent combination of education and experience is preferred. - Strong analytical mindset: comfortable reading operational data, identifying trends, and translating numbers into clear, actionable insights for a stakeholder audience. - Previous experience in property management, field operations, vendor management, and/or dispatch coordination preferred, particularly in a metrics-driven or SLA-accountable environment. - Exceptional written and verbal communication skills; ability to produce clear, complete internal escalation notes, cross-functional updates, and performance summaries without excessive follow-up. - Proactive by default. Anticipates issues, surfaces them early with supporting context, and comes prepared with proposed solutions rather than waiting to be directed. - Meticulous attention to detail, strong organizational skills, and the ability to manage multiple open escalations simultaneously without losing track of priority or deadlines. - Ability to make sound, confident decisions with incomplete information in time-sensitive situations. - Technical proficiency, including Google Applications, and Team Communication Platforms (Slack/Zoom); comfort navigating property management or work order platforms preferred. - Experience working alongside AI or automated workflow systems is a plus. - Positive, can-do attitude with a commitment to excellence, accountability, and achieving goals. - Can effectively work independently and as a member of various teams and committees. Location This position is classified as Remote but must be located in OK, AL, AK, or TX. Compensation $25.00-$27.00 hourly. Compensation may be adjusted based on experience, skills, and interview performance. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Benefits - Generous PTO Policy - 12 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

• Manage assigned turnover service requests from end-to-end (including creating a scope of work, and securing owner approval) to ensure issues are resolved promptly, ensuring all needed information is received (status updates, photos, estimates, invoices), communicating with vendors and internal teams, and assigning technicians to address requests. • Provide exceptional customer service at all times by attending to turnover service requests, vendor service calls, and messages within SLA guidelines and in compliance with company policy and practices. • Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, vendor communications, resident damages, and any other needed information. • Ensure non-covered items are completed by the resident or billed back to the resident. • Coordinate inter-departmentally in order to receive necessary approvals for turnover service requests and provide updates and serve as a resource for Property Management teams. • Additional tasks as assigned.

Title: Property Manager Location: Atlanta, GA, United States Job Description: What we do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it. How it’s going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. About the Role The role of the Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Roofstock organization, partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy. Responsibilities - Manage a portfolio in accordance with investors’ changing goals and objectives - Provide excellent customer service at all times to our investors - Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors - Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence - Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion - Build strong virtual relationships with all other Roofstock departments - Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement - Ability to discuss and cross-sell Roofstock real estate products - You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property - Assist investors with the purchase/sale of income properties - Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions Qualifications - Must have an active Georgia Real Estate License - Bachelor’s degree in business or related field, or equivalent experience - 3+ years experience in residential or commercial property management, or real estate operations, required - Prior experience working directly with property ownership, a plus - Cost and revenue management experience, highly preferred - Tech savvy and experienced in working in a multitude of property management softwares - Extreme attention to detail - Excellent written and verbal communication skills - Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines - Thrives in a fast-paced and startup environment Travel required - Must be able to travel within the assigned area a minimum of 10% of the time - Travel may be required for training + offsites - Valid drivers license and a reliable source of transportation Location This position is classified as REMOTE within the Greater Atlanta Area. Compensation $70,000 annual base salary. Additionally, this position is eligible for a bonus based upon achievement of performance objectives. Compensation may be adjusted based on experience, skills, and interview performance. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package. Competitive & Unique Benefits Package - Generous PTO Policy - 12 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more Any offer of employment is conditioned upon the successful completion of a background investigation. Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #LI-REMOTE

Role Description Roofstock is looking to hire an analytical, entrepreneurial, and experienced Asset Manager to join the Mynd Investment Management team. This team player will be intimately familiar with the mechanics of optimizing rental properties, regardless of geographic location, to produce desired outcomes for investments of varying classes, and manage the operational nuances of various investor types. The Asset Management team will apply their expertise to influence all high value operating decisions with the goal of maximizing NOI and helping our investors achieve their goals, all while providing excellent service. The Asset Manager will advise our property managers at a regional market level through all crucial decisions in the investment lifecycle including: - Leasing - Marketing - Renewals - Rent recommendations - Revenue management - Turns - Value-add capex - Budget review - Variance analysis - Portfolio expansion - Dispositions The Asset Manager will play a critical role in monitoring market and investor performance trends to shape strategic initiatives company wide. The Asset Manager will enhance company performance through model maintenance, reporting development, and performance evaluation. Qualifications - 5+ years of asset management experience of multifamily, BTR or SFR properties - Bachelor’s Degree, or equivalent required - Experienced and analytical SFR team player - Excellent organizational, time management and follow-up skills - Strong quantitative skills and mathematical aptitude - Proficient in Microsoft Excel and Sigma for financial modeling, data visualization, and leveraging large datasets - Experience building ad hoc KPI reports to derive actionable insights - Ability to interface with high-level institutional investors - Ability to manage multiple projects independently while collaborating with cross-functional teams - Extreme attention to detail and high degree of ownership - Excellent written and verbal communication skills - Bias toward action; self-driven and intrinsically motivated with ability to prioritize and meet deadlines - High degree of comfort with change, technology and ambiguity - Experience working in a high-tempo, high-growth, team-oriented organization - Solid analytical and negotiating skills - Ability to multitask and meet deadlines Requirements - This role is expected to sit remotely from either Dallas, Houston, Atlanta, Tampa, or Charlotte, NC. - Occasional market visits required. Benefits - Generous PTO Policy - 13 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more

Role Description As a Leasing Renewal Associate, you will be an integral part of our leasing team, dedicated to driving lease renewals and fostering long-term relationships with residents. Your primary focus will be to maximize resident retention by delivering proactive, personalized outreach and building trust with residents, creating a smooth, positive renewal experience that supports both resident satisfaction and property performance. Key Responsibilities: - Lease Renewals: Proactively manage lease expirations and initiate renewal discussions with residents to encourage timely renewals. - Resident Communication: Serve as the primary point of contact for residents regarding renewal inquiries, addressing concerns, and providing information about lease terms and property updates. - Negotiation: Work with residents to negotiate lease terms, rental rates, and any necessary adjustments, maintaining a balance between resident satisfaction and owner profitability. - Documentation: Prepare and process renewal agreements and ensure all necessary documentation is completed accurately and efficiently. - Data Management: Maintain accurate records of renewal status, resident communications, and feedback in property management software. - Collaboration: Work closely with the leasing team, maintenance staff, and property managers to ensure a smooth transition during the renewal process and address any resident issues promptly. - Market Analysis: Stay informed about local rental market trends and provide insights to management to assist in pricing strategies and lease agreements. Qualifications - 2+ years of experience in Property Management or related field (i.e. hospitality, real estate) - 2+ years of experience in a customer service position - Licensed Real Estate Agent - Ability to prioritize and take initiative - Phenomenal communication skills, both written and verbal - High Attention to detail and organizational skills - Tech-savvy with the ability to use Google Suite Requirements - This position is classified as REMOTE but must be located in Charlotte, NC, Colombia, SC, or Myrtle Beach, SC - This position will require some travel within the market. Compensation - $40,000-$45,000 annually - Compensation may be adjusted based on experience, skills, and interview performance. Benefits - Generous PTO Policy - 12 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

Role Description The Trade Specialist is responsible for the scope and pricing review of our occupied service requests in an assigned region. This person will manage a queue of tasks, support cross-functional operations teams, and contribute to our standardized pricing tools. - Use your maintenance knowledge to review and validate estimates above our standard not to exceed limits - Share maintenance knowledge with internal teams by leading training and providing context on complex scopes - Serve as a liaison to vendors for all needs regarding scope and pricing - Support our R&M team by remaining available and processing onsite increase requests - Review the quality of work to assist our teams with escalations - Assist in projects regarding price books and standardization - Review invoice submissions to ensure the work has been completed and pricing is inline with expectations - Other duties as assigned Qualifications - 10+ years of experience in residential maintenance, construction, home insurance, or estimating - Strong analytical capabilities to evaluate deals and an understanding of fair and optimal pricing structures - Excellent planning, organization, delivery skills, and comfortable in high-pressure situations - Excellent attention to detail - Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders including regional employees, field staff, office staff, executive leadership, and external customers - Thrives in a fast-paced and startup environment - Tech-savvy Requirements - This position is classified as REMOTE but must be located in Atlanta, GA, Tampa, FL, or Charlotte, NC Compensation - $60,000 - $74,000 annually. The compensation range may be adjusted based on experience and premium location. - Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. - Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. - Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Benefits - Generous PTO Policy - 12 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.