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Resident Experience Manager

ManagerManagerFull TimeRemoteSeniorTeam 501-1,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

Florida + 2 moreAll locations: Florida | North Carolina | Texas

Posted

39 days ago

Salary

$24 - $27 / hour

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Resident Experience Manager

Roofstock

• Proactively engage with residents to address urgent or sensitive questions and concerns via phone calls. • Draft thorough and empathetic responses to non-urgent matters within the resident portal, utilizing templates and training materials. • Manage resident requests from initiation to completion using our internal case management system, ensuring tasks are performed in a timely manner. • Review case records and draft comprehensive case summaries to provide context and clarity to all parties involved. • Monitor productivity metrics to ensure service levels consistently meet or exceed expectations. • Test new features and functionalities, providing feedback to the product development team. • Mentor and support Junior Resident Experience Managers in their roles. • Generate lease addenda and process changes to lease terms in compliance with local laws. • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of resident experience • Serve as a Mynd brand ambassador and actively participate in market huddles to address local issues and pain points collaboratively. • Other duties as assigned.

Job Requirements

  • 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
  • Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
  • General understanding of leasing, property management, and real estate investing principles
  • Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone
  • Experience managing budgets, manipulating spreadsheets, and generating financial reports
  • Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
  • Ability to work independently and as part of a cross-functional team, driving projects through to completion
  • Flexible schedule with the ability to work evenings and weekends, as needed
  • Knowledge of local residential real estate laws and regulations
  • Ability to travel, including quarterly overnight visits throughout your assigned territory

Benefits

  • Generous PTO Policy
  • 12 Paid Holidays
  • Volunteer Time Off
  • Paid Parental Leave
  • 401k Program
  • Wellness and home office/cell phone subsidies
  • Robust health, dental, vision insurance, and more

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