Rimini Street

Associate Proposal Manager Location: United Kingdom (Remote) Work Arrangement: Fully Remote Employment Type: Full-time We are actively seeking an Associate Proposal Manager to join our team. This remote UK –based role reports to the VP of Global Proposal Management Operations. The Associate Proposal Manager supports the global sales team with development, coordination, and submission of high-quality proposals, ITBs, RFIs, RFPs, RFQs, Vendor Registrations, and proactive client materials across the EMEA region. This role partners closely with sales, solution engineering, legal, and subject matter experts to ensure timely, compliant, and compelling responses that reflect our value proposition and client-centric approach. This is a developmental role designed to build foundational proposal management skills, with a clear pathway to grow and eventually be promoted into a Proposal Manager position. The Associate Proposal Manager role provides hands-on experience in managing increasingly complex opportunities, contributing to proposal strategy, and developing ownership of the end-to-end proposal lifecycle. Essential Duties & Responsibilities (Vendor Registrations) - Lead and coordinate vendor registration activities across EMEA and global opportunities, ensuring thorough review, timely and accurate completion of all required documentation and submissions - Review and analyze registration requirements, tender documents, and onboarding portals to identify key deliverables, risks, and compliance requirements - Manage end-to-end vendor registration processes, including document collection, formatting, approvals, and final submission through client procurement systems - Engage cross-functional stakeholders (Legal, Ethics & Compliance, Finance, Sales, Delivery, etc.) to gather required registration materials and ensure alignment with corporate standards - Convert and standardize company documentation into formats required by client procurement and tender portals - Track registration status, maintain documentation, and proactively follow up to ensure successful onboarding and eligibility for bid participation - Ensure adherence to company policies, including review, approval, and signature authority requirements during all registration and bid qualification processes - Provide post-submission support, including responding to client clarifications, updating records, and maintaining registration validity Qualifications & Skills (Vendor Registration) - Relevant experience in a software sales, vendor registration, bid coordination, or proposal development environment, with strong exposure to client onboarding and procurement processes - Strong project management and organizational skills, with the ability to manage multiple vendor registrations and concurrent deadlines across regions - Advanced proficiency in Microsoft Word and PowerPoint, with a focus on preparing, formatting, and standardizing documents for client procurement portals and registration requirements - Excellent written and verbal communication skills in English, including the ability to clearly and accurately complete registration forms, compliance questionnaires, and supporting documentation - Demonstrated ability to work under tight deadlines and manage competing priorities in a fast-paced, deadline-driven environment - Highly detail-oriented, ensuring accuracy and completeness across all vendor registration materials, forms, and supporting documentation - Ability to collaborate effectively with cross-functional teams (Legal, Compliance, Finance, Sales, Delivery) to gather and validate required registration information - Strong stakeholder engagement skills, with the ability to communicate professionally and influence at various levels within the organization - Experience interpreting client procurement requirements, including onboarding documentation, compliance forms, and portal-based submissions - Ability to work independently with minimal supervision while driving registration processes to completion - Experience with proposal automation tools or procurement/vendor portals (e.g., Ariba, Coupa, Jaggaer) is a plus - Experience coordinating multilingual or localized documentation for regional registrations (EMEA) is a plus - Exposure to proposal content development and collaboration with SMEs to support tender responses as needed - Additional language skills, particularly Spanish, would be an advantage Career Development Opportunity Guidelines - Build core proposal management and coordination skills - Gain exposure to proposal strategy, win themes, and client positioning - Develop stakeholder management and communication capabilities - Progress from supporting role to leading smaller proposals independently - Opportunity to advance into a Proposal Manager role based on performance Location Remote - UK Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Senior Associate Architect, SAP Security and Threat Mitigation Location: Mexico (Remote) Mexico City Work Arrangement: Fully Remote Employment Type: Full-time We are actively seeking a dynamic and experienced Sr. Associate Architect, SAP Security & Threat Mitigation to join our organization. This pivotal role will report directly to the Sr. Director, Threat Intelligence and Client Security Services. Qualified candidates can work remotely, preferred location is Mexico City, other locations in Mexico may be considered. Position Summary The Sr. Associate Architect, SAP Security & Threat Mitigation will support the Rimini Protect! Security Services team to research threats, vulnerabilities, and weaknesses that affect the products and services supported and delivered by Rimini Street. The Sr. Associate Architect, SAP Security & Threat Mitigation will work with the Rimini Protect team to research the applicability of reported Vulnerabilities to understand the weaknesses and exposures, determine applicable mitigations, and assist in the documentation of those mitigations. The Sr. Associate Architect, SAP Security & Threat Mitigation will also write document and recommend work arounds and mitigations to assist in the development of new solutions and security controls that will be utilized by Rimini Street clients to proactively address vulnerabilities from a 0-day context as well as our regularly schedule Security Vulnerability Analysis Report (SVAR). In addition to those activities, they will be closely work with the Client Success Managers (CSM) to conduct, review and make recommendations in the process of conducting a Security Audit for the customer’s ERP solution and Database environment. Essential Duties & Responsibilities - Ability to research security vulnerabilities and their underlying weaknesses. - Provide support to Product Support Engineer (PSE) for cases opened by the customers that are dealing with Security Vulnerabilities. - Bring clarity to diverse datasets of information, providing reporting for executive ingestion and decision making. - Review, suggest, and implement improvements for security practices. - Assist in the implementation, and evaluation of security-focused tools and services (understand tools and capabilities). - Stay current on emerging security threats, vulnerabilities and controls. - Provide critical feedback to security solution providers and guidance in the development of product enhancements and features. - Other job-related duties and responsibilities may be assigned from time to time. - Conduct Security Assessments for Customers and Prospects, covering variety of ERP environments - Evangelize security and be an advocate for customer trust. Education & Certification - At a minimum bachelor’s degree in computer science or related technical field or equivalent experience. - Candidates with Security Certification are preferred and will begiven a higher priority then those without. Experience - 2-5 years of progressive information security responsibility and experience. - Exposure to common industry and regulatory standards - ISO, NIST, SOX, PCI, Privacy Shield. - Highly technical and hands-on is a must. - Extensive project related experience. - Strong knowledge in current security threats, trends and mitigations. - Experience in design and delivery of enterprise-level security controls. - Experience in performing audits and reviews of ERP systems - SAP Basis Experience along with UCON, T-Code understanding, creating authorizations Qualifications & Skills - Ethical with highest standards of integrity. - Ability to think critically and make clear, responsible and well-reasoned decisions. - Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. - Excellent interpersonal, presentation and communication skills – verbal & written. - Attention to detail and the ability to learn quickly. - Extreme focus on Client satisfaction. - Ability to work independently and as part of a team. - Ability to work calmly and professionally in high pressure, high stress situations. - Well-developed presentation and communication skills; effective working with clients. - Fluent in reading, writing and speaking English - Threat hunting and mitigation. - Ability to develop relationships based on trust, confidence and respect with customers and colleagues. - Ability to multi-task multiple issues and tasks. - Ability to scale with a rapidly growing business including addition of products and countries. - Willingness to work off hours for short periods when required (i.e. Working a ZeroDay event) Desired Skills - Open-Source security solutions (any of the following): Burpe Suite, Kali Linux, Metasploit, Web Goat, Horizon3.ai, Feedly, AI tools like Copilot - Firewall Experience - WAF Experience - Securing (Hardening): Java JRE and JVM’s; Apache, experience in patching a plus; NetWeaver; Web Dispatcher - Database Experience: Oracle; MSSQL; HANA - Application Experience a plus in at least 1 ERP System from the following: SAP Enterprise Resource Planning (SAP ERP), SAP Customer Relationship Management (SAP CRM), SAP Supply Chain Management (SAP SCM), SAP Supplier Relationship Management (SAP SRM), - Tool Experience at least 1 of the following: SAP MMC (Microsoft Management Console), SAP HANA cockpit, SAP PFCG Location - Remote – Mexico City Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Global Project Management Director Location: United States (Remote) (Preferred; other locations may be considered.) Work Arrangement: Fully Remote Employment Type: Full-time Salary: $140,000 – $200,000 annually We are actively seeking a Global Project Management (PM) Director. The role will report directly to the EVP, Global Operations of Rimini Street. Preferred location is the U.S.; other locations may be considered. This role may require periodic travel as necessary across the world. Position Summary To help execute Rimini Street’s plan to scale to $1B+/year in revenue, the EVP, Global Operations is seeking a Project Management Director. This hands-on role is an individual contributor who leads and manages very complex, typically cross-functional projects in Rimini Street. In this role you will work closely with the senior leadership team, stakeholders, and subject matter experts across groups, functions, and geographies to drive projects to completion, on-time, on-budget, and with quality. Essential Duties and Responsibilities ACTIVATE PROJECTS - Lead project sponsors and stakeholders to define initial project objectives, scope, outcomes, delivery dates, resource requirements, initial assumptions, and quality standards. PLAN PROJECTS - Establish Agile Project Playbooks in collaboration with project sponsors, and project stakeholders, and SMEs. Project Playbook includes: - Project objectives, scope, and outcomes - Project team members (executive sponsors, stakeholders, and subject matter experts) with RACI defined - Project approach / methodology - Detailed Agile project plan with schedule, milestones, deliverables, dependencies, critical path, and resource assignments/ownership - Budget - Change management / training - Issues/Risks - Assumptions - Governance (steering team meetings, status reporting, manage project changes (time, resources, scope) KICK-OFF PROJECTS - Drive project kick-off meetings with executive sponsors, stakeholders, and subject matter experts MANAGE PROJECTS - Drive / Manage execution of projects that includes: - Effective project governance (steering team meetings, status reporting, management of project changes to time, resources, scope) - Ensuring scope and objectives are achieved - Ensuring project tasks and milestones are delivered on time - Ensure deliverables meet/exceed the quality standard - Identification, tracking, and resolution of project issues / risks - Ensure project stays on budget - Ensure effective change management / training PARTICIPATE AS AN ACTIVE TEAM MEMBER DOING REAL WORK - HANDS-ON - In addition to project management, act as a stakeholder or SME that owns or actively participates in specific project plan tasks and creation of project deliverables - In addition to identification and tracking of project issues/risks, act as a stakeholder or SME that owns or actively participates in the resolution of specific issues / risks DRIVE PROJECT POST IMPLEMENTATION REVIEW - Drive post-project review to identify what went well and what needs to be improved in future projects Professional Experience and Qualifications Experience - 10+ years of experience in project management roles in enterprise technology companies, preferably in global companies with at least $500M/year in revenue. - 7+ years of experience on projects related to enterprise software and services, including product development, product introduction/launches, software implementation or upgrades, data center migration, and service offering definition and delivery. - Experience leading complex projects that span multiple functions, teams, and geographies. - Experience on projects related to introducing new products or services and/or entering new markets or segments, either in start-up environments or working for international enterprise software companies. - Experience leading cross-functional teams to address business opportunities or challenges. - Experience with agile development methodology and/or agile project management. - Experience in global companies with highly decentralized work forces. - Experience in line jobs in one or more functional roles (Sales, Marketing, Finance, IT, Operations, etc.) highly desirable. - Experience in the Oracle, SAP and SaaS marketplaces desirable. - Experience in publicly traded companies desirable. Qualifications and Skills - Outstanding Project Management skills, the ability to manage complex, multimillion-dollar projects to successful completion. - Demonstrated ability to combine strong analytical skills, qualitative analysis and people skills to solve complex business issues. - Ability to rapidly understand new business domains and become an active contributing member of a project. - Ability to integrate input across multiple dimensions and functions and synthesize into clear recommendations and actions. - Organizational skills to plan, lead, track and report on global, cross-functional projects. - Strong operational skills in executing project plans, adjusting to changes and challenges that arise to deliver on-time and on-budget. - Process-based orientation, and the discipline to define clear, viable processes and the change management required to implement. - Ability to make things happen in a cross-functional, matrixed org through relationships, influence and persuasion. - Outstanding communications skills, written, verbal and in presentations. - Strong leadership talents, exceptional attitude and spirit, and the ability to establish consensus across functional areas, and with internal customers. - Customer-centric approach and a passion for helping customers address issues and focus on improving their core business. - The passion and persistence to disrupt the status quo, introduce new technologies and drive alternative approaches to solving business challenges. - Willingness to embrace change and adapt in a rapidly evolving, fast-moving market and company. Education - Bachelor’s degree or equivalent required, Master’s or MBA desirable - Valued Certifications: Project Management Institute (PMI), Project Management Professional (PMP), Agile Project Management, Certified Scrum Master (CSM) Location Remote – U.S. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general salary range for this type of role is 140k - 200k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. Benefits for US employees include: - Medical, Dental, and Vision insurance - Disability insurance - Paid Parental Leave - 401(k) program - Generous Paid time off (PTO) We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Vice President, Client Engagement, North America Location: United States (Remote) Work Arrangement: Fully Remote (Preference for candidates within commuting distance of a regional hub or a major city due to frequent travel.) Employment Type: Full-time Salary: On-Target Earnings (OTE): $300,000 – $400,000 annually We are actively seeking a VP, Client Engagement, North America. The role will be based in the US and may work from a remote office; location within commuting distance of one of our Regional hubs is highly desirable, or near a major city, as frequent travel will be required across the theatre, primarily in the US and Canada. The role will report directly to the GM, North America Theatre. Position Summary As Rimini Street continues to evolve and scale our company to $1B/year in revenue, we are seeking a VP, Client Engagement, North America to own the client lifecycle across our North America installed base, ensuring clients receive measurable value from Rimini Street while expanding adoption of our full services portfolio. This leader will be accountable for client experience, retention, renewal health, executive engagement, value realization, advocacy, and cross-sell growth across existing enterprise accounts. This is a quota carrying role, and is responsible for owning the North America Renewals and Cross sell quotas. The VP will lead Directors of Client Engagement and Senior Engagement Managers responsible for delivering a consistent, high-quality customer experience; identifying renewal and satisfaction risks early; building trusted executive relationships; and creating disciplined cross-sell motions that grow Rimini Street’s share of wallet. Working cross organizationally and closely with Sales, Renewals, Global Service Delivery, Marketing, Product Line Management, and the Office of the Chief Customer Officer, this leader will ensure clients achieve business outcomes, adopt contracted services, understand the broader Rimini Street portfolio, and become long-term advocates. Essential Duties & Responsibilities - Hire, develop, and lead a world-class customer experience and client growth organization responsible for client satisfaction, value realization, adoption, retention, renewals, advocacy, and cross-sell growth across existing enterprise accounts in North America. - Hire, train, and mentor Directors of Client Engagement who will lead teams of Senior Engagement Managers focused on strategic account planning, executive relationship development, value-based customer conversations, cross-sell best practices, advocacy, and long-term renewals. - Own customer experience outcomes and retention performance across the North America installed base ensuring clients recognize the full value of their Rimini Street relationship. - Actively manage accounts to identify at risk clients through health, satisfaction, renewal, delivery, and relationship indicators; collaborate with Regional leadership, Service Delivery, Renewals, and executive sponsors to develop and execute retention plans in order to achieve quarterly and annual renewal targets - Grow revenue with existing clients by building disciplined cross-sell pipeline, coaching teams through opportunity creation and execution, and meeting or exceeding quarterly cross-sell and expansion targets. - Work closely with internal partners including Sales, Renewals, Product Line Managers, Marketing, Office of the Chief Client Officer, and Service Delivery to align client experience, renewal strategy, adoption priorities, cross-sell motions, and operational delivery standards. - Develop scalable cross-sell programs and account planning disciplines across the portfolio, including Application Management, Professional Services, Managed Services, security, interoperability, and other emerging offerings. - Create and continuously improve the operating model, cadence, tools, reporting, and processes that increase customer satisfaction, improve renewal predictability, and scale installed-base growth. - Build a strong base of referenceable clients, success stories, executive advocates, and client proof points that support retention, cross-sell, pre-sales efforts, market outreach, and customer community engagement. - Drive growth, value realization, and partnership with the largest and most strategic clients, ensuring executive alignment, active engagement, portfolio awareness, and full recognition of Rimini Street’s value. - Ensure client communications, executive business reviews, success plans, escalations, and follow-up actions are timely, accurate, outcome-oriented, and aligned to the right customer stakeholders. - Own performance reporting and business reviews for customer experience, retention, renewal risk, pipeline creation, cross-sell attainment, client advocacy, and team execution; deliver clear action plans to leadership and key stakeholders. - Provide detailed and timely status reporting to management on client health, renewal outlook, cross-sell pipeline, forecast confidence, strategic account progress, and key risks requiring executive support. - Provide ongoing feedback and improvement suggestions to Sr. Sales Management and the Office of the Chief Client Officer Professional Experience and Qualifications Experience - 15+ years of experience in enterprise software, technology services, customer success, account management, or client-facing revenue leadership roles, ideally within global enterprise software or high-growth services environments. - 8+ years of leadership experience managing customer-facing, quota-bearing, account management, customer success, or client engagement teams, with a proven track record of building teams that deliver retention, growth, and customer outcome targets. - Significant experience in post-sales customer-facing roles, including Account Management, Customer Success, Client Engagement, Renewals, or equivalent roles with direct ownership of client outcomes and commercial performance. - 5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services. - Experience driving renewals, retention, adoption, customer value realization, and expansion of recurring support and services contracts within complex enterprise accounts. - Track record of outstanding customer and revenue achievement, including meeting or exceeding retention, renewal, cross-sell, account growth, customer satisfaction, and advocacy goals. - Experience managing deals, client accounts and/or portfolios to meet expense and margin targets. - History of identifying and developing executive relationships with clients, partners, industry analysts and press, and to leverage relationships for references, marketing assets, events and interviews. - Proven track record in helping clients leverage their IT solutions to meet business objectives. - Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals. - Proven experience coaching teams through strategic account planning, executive engagement, renewal strategy, pipeline creation, cross-sell opportunity development, and complex deal execution. - Experience managing customer-facing teams across multiple regions or verticals, with focus on enterprise clients, complex stakeholder environments, and accounts larger than $1B in annual revenues. - Experience in Oracle and/or SAP markets, other ERP software ecosystems and VMware is desirable. AMS and Professionals Services Sales Experience is also highly desirable Qualifications and Skills - Strong customer experience leadership, executive presence, exceptional attitude and spirit, and the ability to establish consensus across functional areas, leadership teams, and clients. - Customer-centric and commercially disciplined approach with a passion for helping customers achieve business outcomes while identifying responsible opportunities to expand Rimini Street’s value. - A track record of managing, retaining, and growing top enterprise clients through executive engagement, account planning, value realization, and cross-functional execution. - Demonstrated ability to combine analytics, client health indicators, qualitative insights, and relationship intelligence to solve complex business issues and prioritize customer growth opportunities. - Excellent interpersonal skills, and the ability to build and maintain strong relationships. People management skills to hire, train and retain a talented team. - Project management skills on large, multi-faceted projects. - Proven record of producing high-quality deliverables and results, on-time. - Ability to influence and direct cross-functional groups in dotted-line relationships and matrixed organizations. - Strong communication skills, verbal, writing and presentations. - Strong time management and organizational skills. - Willingness to embrace change and adapt in a rapidly evolving, fast-moving market and company. - Demonstrated success building and reinforcing a unique and creative culture that is team-oriented and collaborative. - Leading by example. Working hard with a willingness to get involved in whatever needs to be done. Education Bachelor's degree or equivalent required, Master's or MBA desirable. Location Remote - U.S. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general OTE range for this type of role is 300k - 400k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. Benefits for US employees include: - Medical, Dental, and Vision insurance - Disability insurance - Paid Parental Leave - 401(k) program - Generous Paid time off (PTO) We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Senior Director, Global Tax, Legal and Regulatory Solutions Location: United States (Remote) Work Arrangement: Fully Remote (U.S.-based; preference for candidates living near a major international airport.) Employment Type: Full-time Salary: $175,000 – $260,000 annually Bonus: Not specified. Travel: Yes – Approximately 25% global travel, with occasional short-notice international travel. About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Position Summary We are seeking an experienced and trusted Sr. Director, Global Tax, Legal and Regulatory Solutions to join our Marketing team. This unique and rewarding role blends deep tax domain expertise with proven product management capabilities that are required to thoroughly assess and scope tax, legal, and regulatory changes across the globe impacting our clients. The position requires tax expertise, strategic vision, advisory skills, team leadership experience and proficiency in leveraging technology. The Sr. Director, Global Tax, Legal and Regulatory Solutions will bring a forward-thinking approach to inform the Company’s world-class development team on regulatory and compliance changes in more than 150 countries to produce vital tax, legal and regulatory updates (“TLR”) to our clients. These software updates are critical to keeping our clients’ systems current and compliant with ever-changing global regulations and represent a mission-critical deliverable. This leader is expected to spend at least 50% time in client-facing activities to articulate our global tax vision, capabilities, scoping, development processes and deliverables – and help sell why Rimini Street is one of the most trusted, proven and reliable provider of TLR updates globally. The position requires strong communication, ability to think strategically, and collaboration with cross-functional teams to drive performance and foster a culture of excellence. This leader needs to excel, enjoy and seek public speaking opportunities to small and large groups on the subject of evolving global tax models, reporting and compliance and Rimini Street’s industry-leading updates and deliverables for clients. This remote U.S.–based role reports to the General Manager. Essential Duties & Responsibilities - Stay updated on significant global legislative changes and industry trends, assessing their impact, and communicating these changes to external and internal stakeholders (e.g., Brazil tax system changes over the next decade). - Manage team of highly experienced business solution analysts responsible for assessing regulatory and tax changes. - Develop processes for routine collaboration with Rimini Global Regulatory Research Analysts, Business Solution Analysts, and Engineers to ensure that every mandatory update or offering is properly scoped, analyzed, designed, and well-documented. - Work with the Rimini Street Global Product Delivery team on innovative service delivery strategies that may involve building, buying, or partnering to deliver solutions for clients. - Research and advise on cost efficient methods, tools, and partnership arrangements to validate the timeliness and accuracy of the global legislative changes and industry trends. - Coordinate with Marketing, Sales, and Product Delivery to position how TLR is represented in the market. - Communicate and influence effectively, especially with executive leadership, and explain complex tax concepts clearly to non-tax professionals through presentations and demonstrations. - Participate in client marketing and sales opportunities, representing how the Company monitors tax, legal and regulatory changes around the world, scopes changes, develops and delivers accurate and quality updates in a timely manner Education - Bachelor's degree in Accounting, Finance, or equivalent is required - Master’s in taxation, or equivalent is required - U.S. licensed JD//LLM/CPA is preferred Experience - 15+ years of progressive corporate tax experience, with a significant focus and experience with international tax strategies, models and compliance - 10+ years of U.S. “Big Four” tax and audit experience with public corporations, including experience working with corporate board audit committees and global auditors - Direct experience deploying tax technology, ERP tax configuration, or product management in a technology environment - Responsible for managing team of highly skilled professionals under tight deadlines Desired Qualifications & Skills - Articulate and persuasive communicator. Commands the room, can present to executive and financial audiences. Readily modifies approach and message to different audiences appropriately to circumstance - High energy style, flexible and adaptive, with the ability to work well in a very fast-paced environment - Ability to think strategically, anticipate challenges, develop and propose innovative solutions to complex tax issues - Deep technical knowledge of U.S. federal, international, and indirect tax law, and other relevant tax regulations is essential - Experience with tax software, ERP systems, data analytics tools, and tax technology automation. - Understanding business models, interpreting financial data, and aligning tax strategies with broader business objectives - The position is US based; with preference the successful candidate resides near a major international airport for easy global travel - Comfortable working within a flexible work schedule that allows for collaboration with and support of team members and activities in different time zones as required, appropriate and expected for a mission-critical global support role - Global travel is expected and may be required with very short notice; While length of trips and frequency will vary depending on circumstances and needs, annual travel requirements should be expected to be at least 25% on an annual amortization Location Remote - US Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general salary range for this type of role is 175k - 260k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. Benefits for US employees include: - Medical, Dental, and Vision insurance - Disability insurance - Paid Parental Leave - 401(k) program - Generous Paid time off (PTO) We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Support Engineer, SAP Materials Management (MM) and Extended Warehouse Management (eWM) Location: Brazil (Remote) Work Arrangement: Fully Remote Employment Type: Full-time We are actively seeking a Support Engineer, SAP MM/eWM. This is a remote position and can be based anywhere in Brazil. Position Summary The role of the Support Engineer, SAP MM / eWM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments... Essential Duties and Responsibilities - Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology - Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. - Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules. - Knowledge of related to Mexican localization tax and regulatory requirements - Support client customizations, sharing experience and best practices advice - Develop or work with a developer to deliver application break fixes for critical product defects - Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours - Collaborate with team members in a virtual team environment to extend field experience to different client situations - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Experience - 5+ years relevant SAP experience particularly with MM/eWM Modules. - 5+ years direct support of application end-users in a corporate environment. - Proven experience in MM-eWM (integration, troubleshooting, configuration). - Demonstrated ability to support Brazil-specific localizations in MM processes (e.g., Nota Fiscal, tax calculation, integration with fiscal solutions). - Experience working in highly customized environments (Z routines, user-exits, enhancements). - Ability to handle critical incidents and working under SLA-driven environments. - Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation). - A track record of successful roles in SAP implementations, rollouts or application support. - Relevant working knowledge and understanding of supporting business processes. - Analytical, logical problem resolution skills. - SAP certification(s) preferred. - Knowledge of maintenance/patching mechanics and SAP architecture. - Demonstrable history solving complex problems across multiple modules. Skills - Superb trouble-shooting skills and tenacity in problem solving - Passionate focus on customer support and the ability to build long term, successful working relationships with Clients - Strong knowledge of key application functionality, tables and relationships - Deep knowledge of SAP customization/extension methodologies - Excellent development skills using SAP toolset - Excellent interpersonal, presentation and communication skills – verbal & written - Attention to detail and the ability to learn quickly - Extreme focus on Client satisfaction - Demonstrated ability to work independently and as part of a team - Ability to work calmly and professionally in high pressure situations - The ability to work remotely from a home-based office in a virtual environment. Preferred Qualifications - The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. - Knowledge of any Country Specific Solutions would be an advantage. - A consulting background, while not mandatory, would be useful. - Experience with localizations and global implementations would be an advantage. Education - Bachelor’s degree in computer science, Information Technology, or a related field. Language - Fluency in both English & Portuguese is required. - Spanish language skills are considered a plus Location - Remote Brazil Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

• Support Federal Sales Opportunities • Partner with Federal Account Executives to develop opportunity strategy, qualification plans, competitive positioning, and pursuit execution. • Lead discovery discussions with Federal agencies to understand technical environments, business challenges, modernization objectives, compliance considerations, and procurement requirements. • Present Rimini Street services and value proposition to Federal stakeholders, including CIOs, CTOs, Program Managers, Enterprise Architects, Security Officers, Procurement Officials, and Executive Leadership. • Support responses to RFPs, RFIs, sources sought notices, technical evaluations, proposal development, solution reviews, pricing strategy discussions, and contract negotiations. • Develop customized solution strategies that address agency-specific requirements and mission objectives. • Serve as a subject matter expert for Rimini Street's support, managed services, AMS, security, and professional services portfolio. • Explain enterprise software support strategies for SAP, Oracle, VMware, IBM, and other enterprise application ecosystems. • Conduct technical workshops, architecture reviews, and executive briefings that clearly connect technical decisions to business value. • Address technical objections and competitive challenges throughout the sales cycle. • Collaborate with Delivery, Product, and Security teams to validate service scope, feasibility, assumptions, risk considerations, and resource requirements. • Advise agencies on modernization strategies, application lifecycle planning, cloud adoption considerations, software support alternatives, and operational risk management. • Help agencies evaluate alternatives to vendor-driven upgrade mandates while maintaining mission continuity and service quality. • Represent Rimini Street at Federal conferences, industry events, partner meetings, and customer executive briefings. • Support Federal marketing initiatives, thought leadership content, and partner-facing enablement. • Maintain clear, audit-ready documentation for solution assumptions, scope boundaries, pricing inputs, and outstanding information needs.

• Manages projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders. • Resolves complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff. • Skillfully addresses client questions or concerns, including difficult or pointed questions as needed. • Installs software tools associated with supported ERP products. • Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements. • Plans and manages projects to establish remote access to a client’s network. • Manages technical tasks related to performing a software archive at client site or via a cloud hosted solution. • Manages multiple projects concurrently. • Executes continual process improvements to improve efficiency and effectiveness. • Tracks and Records evidence for ISO compliance. • Ensures timely status updates. • Be adaptable to host and participate in client calls off normal business hours on occasion, to address and help resolve mission critical tasks for clients. • Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline.

• Assist in developing and growing the business of Security Services related to ERP implementations for Rimini Street customers. • Plan, implement and support security solutions related to the products that Rimini Street supports. • Evaluate the current client’s IT landscape for deployment architecture and project plan for security and compliance. • Collaborate with Global Support delivery teams for post-implementation support of security products. • Work with the Security Products research and development team for efficacy testing, product implementation strategy and planning. • Document software installations, configuration, troubleshooting and fine-tuning. • Manage the security products related support cases according to SLAs for various clients.

• Identify opportunities and build pipeline in a territory and assigned accounts • Develop and execute a plan to meet quarterly and annual goals for new client invoicing • Execute against the plan to exceed quota targets every quarter • Manage sales cycle from identifying prospects, working with multiple internal teams to coordinate appropriate resources, all the way through to closing the deal • Execute Rimini Street sales methodology and ensure that sales activities are updated, current and tracked in Salesforce.com • Build and maintain high-level relationships with prospects and clients • Travel as needed (estimated up to 40%) to visit clients, progress opportunities and close deals • Reinforce and extend the unique and strong Rimini Street culture by serving as a role model and mentor to the rest of the Sales team