RemotePass

• Own day-to-day HR operations for RemotePass's internal, globally distributed team, keeping everything running reliably • Maintain the operational backbone of the HR function: processes, policies, documentation, and systems. Most of this exists. Your job is to keep it current, fix what's broken, and simplify where it makes sense • Be the go-to point of contact for the team on any HR query or issue, resolving matters promptly and with care • Run performance review cycles end-to-end, from set-up and coordination through to follow-through • Lead and support the TA function, staying hands-on with hiring where needed and keeping the recruitment pipeline moving • Lead, coach, and develop the team as RemotePass expands, balancing your own delivery with managing others • Maintain compliance with internal HR policies and local employment requirements across the countries where our team works • Track and report on the metrics that matter: time to hire, onboarding completion, ticket resolution, and compliance status • Collaborate cross-functionally with leadership, Finance, and Payroll to ensure a seamless experience for the internal team

• Advise internal stakeholders on complex employment law matters across the EMEA region. • Provide practical, commercially focused guidance throughout the employee lifecycle, including hiring, onboarding, disciplinary processes, performance management, restructurings, redundancies, terminations, employee transfers and post-employment obligations. • Support high-risk employee relations matters and litigation strategy with external counsel. • Assess legal risks relating to international hiring, Employer of Record operations, immigration, benefits and workforce mobility. • Partner with local counsel worldwide to deliver accurate and pragmatic legal advice. • Develop risk mitigation strategies while balancing commercial objectives. • Mentor and support Legal Specialists, Legal Associates and Legal counsels. • Review complex legal advice before it is delivered externally. • Help establish best practices, legal playbooks and quality standards across the legal function. • Act as an escalation point for sensitive or business-critical legal matters. • Design templates, automation and legal workflows that improve efficiency without compromising quality. • Partner with Product and Engineering to translate legal requirements into scalable platform functionality. • Drive continuous improvement across legal processes. • Advise on GDPR and privacy matters affecting employees, contractors and customers. • Support internal compliance initiatives, audits and regulatory requirements.

Role Description We are looking for an experienced Senior Legal Counsel to become one of the most senior members of our Employment Legal team. This is not a traditional in-house legal role. You will advise on some of the most challenging cross-border employment matters across more than 100 jurisdictions, partnering closely with Operations, Payroll, Mobility, Compliance, Sales, and Product to enable our global growth while managing legal risk. You will lead complex employment law matters, negotiate commercial agreements, mentor junior legal professionals, and help build scalable legal processes that support one of the fastest-growing EOR platforms in the market. If you enjoy solving complex international employment challenges, making commercial decisions under pressure, and working in a high-growth technology company, we'd love to hear from you. Qualifications - Deep expertise in European employment law. - Strong understanding of cross-border workforce compliance. - Extensive experience handling complex employee lifecycle matters. - Experience negotiating sophisticated commercial agreements. - Practical knowledge of GDPR and employment-related privacy issues. - Experience working with external counsel across multiple jurisdictions. - Previous experience mentoring or leading legal professionals. - Experience supporting fast-growing international businesses. Requirements - Law Degree (LLB/JD) from a recognized university. - Bar membership or qualification in at least one European jurisdiction. Company Description RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere. We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.

• Working alongside the Head of Customer Success, you will get to lead, coach, and support a team of Customer Success Managers to meet performance and growth targets. • Define team priorities and processes to ensure clients receive proactive, timely and strategic support. • Run regular 1:1s, feedback sessions to track individual performance. • Monitor and support the execution of client expansion strategies. • Help the team identify revenue opportunities and ensure consistent delivery against revenue targets. • Track and report key performance metrics. • Oversee the portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies. • Support team to achieve targets for logo churn and revenue retention. • Create frameworks to help the team proactively address pain points before they escalate. • Improve team workflows to ensure consistency in onboarding, account management, and client communication. • Lead team capacity planning and ensure scalable coverage of a growing client base. • Support in the implementation of playbooks and best practices for client segmentation, and success planning. • Partner with the Head of Customer Success on team planning, strategy, and reporting. • Act as the operational bridge between CSMs and internal teams. • Communicate and track customer feedback and insights to inform product and service improvements.

• Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass. • Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals. • Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues. • Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth. • Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development. • Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services. • Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives. • Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Role Description As we expand, we are seeking a talented Customer Success Team Lead to support and elevate our team of Customer Success Managers (CSMs). This role is pivotal in ensuring CSMs deliver measurable value to our clients, maximize product adoption, and maintain excellent account health. As a CSM Team Lead, you will be responsible for driving performance, supporting team development, and ensuring alignment with key business objectives across growth, retention, and operational success. Responsibilities - Team Leadership & Performance Management - Lead, coach, and support a team of Customer Success Managers to meet performance and growth targets. - Define team priorities and processes to ensure clients receive proactive, timely, and strategic support. - Run regular 1:1s and feedback sessions to track individual performance. - Revenue Growth & Product Adoption - Monitor and support the execution of client expansion strategies. - Help the team identify revenue opportunities and ensure consistent delivery against revenue targets. - Track and report key performance metrics. - Client Retention & Account Health - Oversee the portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies. - Support team to achieve targets for logo churn and revenue retention. - Create frameworks to help the team proactively address pain points before they escalate. - Process Optimization & Efficiency - Improve team workflows to ensure consistency in onboarding, account management, and client communication. - Lead team capacity planning and ensure scalable coverage of a growing client base. - Support in the implementation of playbooks and best practices for client segmentation and success planning. - Cross-functional Collaboration - Partner with the Head of Customer Success on team planning, strategy, and reporting. - Act as the operational bridge between CSMs and internal teams. - Communicate and track customer feedback and insights to inform product and service improvements. Qualifications - 5+ years in Customer Success or a similar role, with 2+ years of team leadership. - Experience managing B2B clients in SaaS, HR-Tech, Fintech in a similar remote-first environment. - Strong understanding of customer lifecycle, account health management, and revenue expansion strategies. - Excellent leadership, communication, and coaching skills. - Analytical mindset and comfort working with KPIs and dashboards. - Proactive, solution-oriented, and highly organized. Benefits - Be part of a fast-growing global company revolutionizing remote work management. - Collaborate with global clients and innovative teams. - Play a critical role in scaling a high-performing Customer Success function. - Work in a collaborative and inclusive environment that values innovation and creativity. - Remote-first environment with a strong culture of ownership and growth. - Competitive compensation, benefits, and opportunities for advancement.

Role Description As a Senior Customer Success Manager dedicated to RemotePass, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth. Responsibilities - Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass. - Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals. - Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues. - Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth. - Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development. - Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services. - Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives. - Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services. Qualifications - 5 years of experience in a Customer Success, Account Management, or related role. - Exceptional interpersonal and communication skills, with fluency in English and Arabic. - Proven ability to build strong customer relationships and drive customer satisfaction. - Analytical mindset with the ability to gather insights from data to make informed decisions. - Ability to manage multiple accounts and priorities in a fast-paced environment. - Experience in SaaS or HR/Payroll/Global Employment solutions is a plus. Benefits - Be part of a fast-growing global company revolutionizing remote work management. - Work in a collaborative and inclusive environment that values innovation and creativity. - Opportunities for professional growth and development. - Competitive salary and benefits package.

• Take ownership of the entire HR lifecycle for employees under the EOR model, covering everything from onboarding to daily HR to off boarding. • Lead and supervise a team of HR and onboarding specialists, providing guidance and support to ensure their productivity and efficiency. • Manage SLAs and OKRs to achieve operational excellence • Build, train, and scale a world-class remote team • Collaborate effectively with teams, including Sales, Product, and Payroll, to ensure seamless coordination between departments, facilitate efficient workflows, and resolve problems. • Document and maintain detailed processes related to EOR operations, ensuring clarity, consistency, and compliance with company policies and regulations. • Enhance the employee experience consistently by adopting industry best practices, swiftly addressing issues, and cultivating a supportive work atmosphere.

Role Description As our Employee Experience Manager, you’ll be at the heart of shaping a world-class remote work culture for a truly global workforce. In this pivotal role, you will lead the end-to-end HR lifecycle for employees under our Employer of Record model, ensuring every touchpoint from onboarding to offboarding is seamless, compliant, and people-first. You’ll drive operational excellence by building and mentoring a high-performing team, optimizing cross-functional collaboration, and constantly elevating the employee experience. If you're passionate about remote work, thrive in a dynamic environment, and have a deep understanding of global HR operations, this is your opportunity to make a lasting impact in a fast-growing, globally distributed startup. Responsibilities: - Take ownership of the entire HR lifecycle for employees under the EOR model, covering everything from onboarding to daily HR to offboarding. - Lead and supervise a team of HR and onboarding specialists, providing guidance and support to ensure their productivity and efficiency. - Manage SLAs and OKRs to achieve operational excellence. - Build, train, and scale a world-class remote team. - Collaborate effectively with teams, including Sales, Product, and Payroll, to ensure seamless coordination between departments, facilitate efficient workflows, and resolve problems. - Document and maintain detailed processes related to EOR operations, ensuring clarity, consistency, and compliance with company policies and regulations. - Enhance the employee experience consistently by adopting industry best practices, swiftly addressing issues, and cultivating a supportive work atmosphere. Qualifications - A minimum of 5 years in a Global HR Manager role; prior EOR experience will be a distinct advantage. - Proven track record in multi-country HR roles and a good understanding of payroll. - In-depth knowledge of international employment law and regulations. - Excellent organizational, leadership, and project management skills. - Experience in managing a team is a must. - Comfortable working in a rapidly changing work environment. - Fluent in English.

• Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week) • Edit, and finish video content, including talking-head and person-featuring videos for social and product • Edit product videos and demos to a high quality bar • Design static assets across social, paid, blog, and landing pages when needed • Help adapt and roll out our new brand identity across all asset types as the rebrand lands • Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas • Support the September product launch asset refresh