RemotePass

Role Description As we continue to scale rapidly across global markets, we’re looking for an experienced Employee Experience Specialist to join our growing team and support operations across the APAC region. This role is ideal for someone with 4+ years of experience in HR Operations, onboarding/offboarding and lifecycle management, or global employment support, who thrives in fast-paced, high-growth environments and enjoys solving complex operational and people-related challenges across multiple jurisdictions. We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate cross-border employment operations with confidence. You should be comfortable managing onboarding, employee support, compliance coordination, documentation, and stakeholder communication across different countries and time zones. At RemotePass, no two days are the same. We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally. If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you. Responsibilities - Employee Support - Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region. - Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed. - Maintain strong, professional communication with employees to ensure a smooth experience. - Onboarding & Mobility (APAC) - Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners. - Assist with mobility-related coordination (e.g. relocations, document management, employment documentation). - Ensure onboarding documentation and procedures reflect APAC-specific requirements. - Administration & Organization - Manage open tickets, ensuring timely responses and accurate prioritization. - Keep records up to date across platforms like Monday.com, Dropbox, and HRIS. - Help organize internal documentation and training resources under the guidance of the EX Manager. - Process Support & Continuous Improvement - Assist with operational tasks and process execution to ensure smooth daily workflows. - Identify trends in employee queries and provide input for improving processes and documentation. - Support EX team projects and initiatives as needed. - Team Alignment & Growth - Collaborate closely with the Employee Experience team on routine tasks and projects. - Maintain strong working relationships with cross-functional teams and external stakeholders. - Receive ongoing mentorship and training to grow in scope and responsibility. Qualifications - 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets. - Strong familiarity with employment operations and onboarding processes in countries such as: - Philippines - India - Malaysia - Indonesia - Singapore - Australia - Familiarity with onboarding processes and employment documentation in international contexts. - Strong organizational and multitasking skills; attention to detail is a must. - Excellent written and verbal communication in English. - Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox). - Comfortable working in a fast-paced, fully remote team. - A proactive, service-oriented mindset with a genuine interest in people operations and global HR.

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region. • Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed. • Maintain strong, professional communication with employees to ensure a smooth experience. • Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners. • Assist with mobility-related coordination (e.g. relocations, document management, employment documentation). • Ensure onboarding documentation and procedures reflect Americas-specific requirements. • Manage open tickets, ensuring timely responses and accurate prioritization. • Keep records up to date across platforms like Monday.com, Dropbox, and HRIS. • Help organize internal documentation and training resources under the guidance of the EX Manager. • Assist with operational tasks and process execution to ensure smooth daily workflows. • Identify trends in employee queries and provide input for improving processes and documentation. • Support EX team projects and initiatives as needed. • Collaborate closely with the Employee Experience team on routine tasks and projects. • Maintain strong working relationships with cross-functional teams and external stakeholders. • Receive ongoing mentorship and training to grow in scope and responsibility..

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region. • Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed. • Maintain strong, professional communication with employees to ensure a smooth experience. • Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners. • Assist with mobility-related coordination (e.g. relocations, document management, employment documentation). • Ensure onboarding documentation and procedures reflect APAC-specific requirements. • Manage open tickets, ensuring timely responses and accurate prioritization. • Keep records up to date across platforms like Monday.com, Dropbox, and HRIS. • Help organize internal documentation and training resources under the guidance of the EX Manager. • Assist with operational tasks and process execution to ensure smooth daily workflows. • Identify trends in employee queries and provide input for improving processes and documentation. • Support EX team projects and initiatives as needed. • Collaborate closely with the Employee Experience team on routine tasks and projects. • Maintain strong working relationships with cross-functional teams and external stakeholders. • Receive ongoing mentorship and training to grow in scope and responsibility.

**Responsibilities:** - Conduct thorough research to identify potential clients in target markets and build a reliable pipeline of leads. - Maintain high volume outbound activity, including a consistent daily cadence of personalized cold calls to connect with key decision makers in their native language. - Adopt a consultative discovery approach, using open-ended questions to uncover pain points regarding global hiring and compliance. - Engage with prospects through various channels, including phone, email and social media, to create genuine interest in RemotePass's services. - Navigate objections with patience and empathy, reframing challenges into opportunities for partnership and value-driven solutions. - Support leads by understanding their needs, crafting helpful messages to secure introductory meetings. - Coordinate appointments and demos for account executives or sales managers. - Maintain accurate records of lead interactions and progress in our CRM system. - Work toward clearly defined daily outreach targets and monthly pipeline goals, with a focus on high-quality execution and team impact. - Collaborate with the sales and marketing teams to improve outreach strategies and sharing of best practices. - Stay informed about industry trends and market dynamics to enhance your communication techniques.

**The Role** • Own the full recruitment lifecycle for engineering and technical roles from intake, sourcing, screening, interviews, offers, close • Partner directly with engineering leadership to understand what they actually need and build hiring plans that connect to business priorities • Source and engage passive candidates across multiple geographies not just post and pray • Build the technical hiring process from the ground up: structured interviews, scorecards, feedback loops, debrief formats • Coach hiring managers on how to interview well and make evidence-based decisions • Own data quality in Workable > clean pipelines, accurate reporting, no mess • Reduce agency dependency by building real direct sourcing capability • Contribute to broader TA process improvement as the function matures, small team, everyone pitches in

**Role Overview** **Product Manager – AI** **Location:** Remote **Team:** Product & Operations This isn’t a typical PM role. You’ll own how AI shows up across RemotePass — from early experiments to real, production-grade features used by customers navigating complex global payroll, compliance, and payments. The challenge isn’t just “adding AI.” It’s making it actually useful in messy, high-stakes workflows where accuracy matters. You’ll be working directly with the CEO, engineers, and operators to figure out: - What should be automated vs. controlled - How users interact with complex data through AI - Where AI genuinely reduces friction (and where it shouldn’t exist) A lot of this is not defined yet. That’s the point. **What you’ll do;** - Define and drive the AI product direction — not just features, but how it fits into the core platform - Work closely with engineering to ship, test, and iterate quickly - Get deep into user problems (payroll, compliance, ops) and turn ambiguity into clear product decisions - Make trade-offs between speed, accuracy, and trust in AI-driven workflows - Take products from early-stage → usable → scalable - Act as the bridge between technical capability and real-world use cases

Role Description This isn’t a traditional recruitment role. You’ll own technical hiring at RemotePass end-to-end from defining what we need, to finding the right people, to making sure the process actually works. Right now, technical recruitment here doesn’t have the structure, rigour, or trust it needs. You’re coming in to change that. The challenge isn’t just “filling roles.” It’s building a credible, repeatable hiring engine for a distributed company scaling across 150+ countries where engineering is critical to everything we do. A lot of this doesn’t exist yet. That’s the point. What you’ll do - Own the full recruitment lifecycle for engineering and technical roles from intake, sourcing, screening, interviews, offers, close - Partner directly with engineering leadership to understand what they actually need and build hiring plans that connect to business priorities - Source and engage passive candidates across multiple geographies not just post and pray - Build the technical hiring process from the ground up: structured interviews, scorecards, feedback loops, debrief formats - Coach hiring managers on how to interview well and make evidence-based decisions - Own data quality in Workable > clean pipelines, accurate reporting, no mess - Reduce agency dependency by building real direct sourcing capability - Contribute to broader TA process improvement as the function matures, small team, everyone pitches in Qualifications - 3+ years owning end-to-end technical/engineering recruitment, ideally in-house at a scale-up or high-growth company - You’ve actually built hiring processes where there weren’t any not just operated within existing ones - Strong sourcing skills, you know how to find engineers who aren’t actively looking and get them interested - You can hold a credible conversation with engineering leaders about what they’re building and what they need - Comfortable with ATS platforms (Workable experience is a plus) and serious about data hygiene - Experience hiring across multiple geographies and time zones - Hands-on, no-ego, you’ll source, screen, schedule, and do whatever’s needed - Strong communication and the confidence to push back constructively when needed Requirements - Experience at a remote-first or globally distributed company - Familiarity with competency-based interviewing and structured assessment methods - Exposure to hiring in complex markets (Middle East, Africa, emerging markets) - Background in fintech, HRTech, or other complex operational domains Benefits - Work from anywhere - Paid Time Off (PTO) - Premium health insurance - Opportunities for professional growth and development - Dynamic and collaborative work environment

Role Description Product Manager – AI Location: Remote Team: Product & Operations This isn’t a typical PM role. You’ll own how AI shows up across RemotePass — from early experiments to real, production-grade features used by customers navigating complex global payroll, compliance, and payments. The challenge isn’t just “adding AI.” It’s making it actually useful in messy, high-stakes workflows where accuracy matters. You’ll be working directly with the CEO, engineers, and operators to figure out: - What should be automated vs. controlled - How users interact with complex data through AI - Where AI genuinely reduces friction (and where it shouldn’t exist) A lot of this is not defined yet. That’s the point. What you’ll do: - Define and drive the AI product direction — not just features, but how it fits into the core platform - Work closely with engineering to ship, test, and iterate quickly - Get deep into user problems (payroll, compliance, ops) and turn ambiguity into clear product decisions - Make trade-offs between speed, accuracy, and trust in AI-driven workflows - Take products from early-stage → usable → scalable - Act as the bridge between technical capability and real-world use cases Qualifications - You’ve built and shipped products in ambiguous, fast-moving environments - You’re comfortable working on AI/data-heavy products (you don’t need to be an ML expert, but you get the space) - You care about solving real problems, not just shipping features - You can operate at both levels: thinking strategically and getting into the detail - You’re comfortable with things being undefined — and making them defined Requirements - Experience in fintech, HRTech, or other complex operational domains (nice to have) - Exposure to LLMs, automation, or AI tooling in production environments (nice to have) Benefits - Global product, real complexity, real customers - Distributed team with high ownership - Fast-moving, imperfect, and evolving — but with a lot of opportunity to shape it

About RemotePass RemotePass is a global fintech and workforce management platform that helps companies hire, manage, and pay distributed teams in compliance with local regulations across multiple countries. We work with fast-growing startups and scaleups, partnering closely with founders, executives, and investors to support international growth. Job Overview: As a Account Executive, you will be responsible for identifying, managing, and closing new business opportunities, while also building and maintaining a strong sales pipeline. You will work directly with decision-makers at leading remote-first companies to understand their needs and position RemotePass’s platform as the ideal solution for managing remote teams. You will play a crucial role in driving revenue growth and expanding our client base globally. Responsibilities: - Drive new business acquisition by prospecting, qualifying leads, and executing full-cycle sales strategies from initial contact to contract negotiation and closure. - Manage and grow key client accounts, ensuring that they are satisfied and continue to use RemotePass for their global workforce needs. - Develop and maintain relationships with C-level executives, HR, and operational leaders to understand their business challenges and demonstrate how RemotePass can add value. - Conduct product demos and presentations tailored to the needs of prospective and current clients. - Collaborate closely with internal teams (marketing, product, and customer success) to ensure seamless onboarding and account management processes for clients. - Meet and exceed quarterly sales quotas and contribute to overall company revenue goals. - Maintain detailed records of client interactions in CRM software and provide regular sales forecasts and performance reports. - Stay informed on industry trends and competitor offerings to better position RemotePass in the marketplace. - Contribute to the development of sales materials and participate in strategy meetings to refine the sales approach.

About RemotePass RemotePass is a global fintech and workforce management platform that helps companies hire, manage, and pay distributed teams in compliance with local regulations across multiple countries. We work with fast-growing startups and scaleups, partnering closely with founders, executives, and investors to support international growth. Job Overview: As a Account Executive, you will be responsible for identifying, managing, and closing new business opportunities, while also building and maintaining a strong sales pipeline. You will work directly with decision-makers at leading remote-first companies to understand their needs and position RemotePass’s platform as the ideal solution for managing remote teams. You will play a crucial role in driving revenue growth and expanding our client base globally. Responsibilities: - Drive new business acquisition by prospecting, qualifying leads, and executing full-cycle sales strategies from initial contact to contract negotiation and closure. - Manage and grow key client accounts, ensuring that they are satisfied and continue to use RemotePass for their global workforce needs. - Develop and maintain relationships with C-level executives, HR, and operational leaders to understand their business challenges and demonstrate how RemotePass can add value. - Conduct product demos and presentations tailored to the needs of prospective and current clients. - Collaborate closely with internal teams (marketing, product, and customer success) to ensure seamless onboarding and account management processes for clients. - Meet and exceed quarterly sales quotas and contribute to overall company revenue goals. - Maintain detailed records of client interactions in CRM software and provide regular sales forecasts and performance reports. - Stay informed on industry trends and competitor offerings to better position RemotePass in the marketplace. - Contribute to the development of sales materials and participate in strategy meetings to refine the sales approach.