Role Description We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. Responsibilities - Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. - Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives. - Drive customer adoption through effective onboarding and training processes. - Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and then design and deliver customized use cases that align with their goals using a consultative approach. - Proactively ensure that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. - Act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. - Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. - Advocate for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. - Utilize self-paced training resources to support customer education and promote knowledge growth throughout their journey. - Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation and seamless experiences. - Monitor and report on the overall well-being of customers, tracking key health and usage indicators. - Collaborate with customers to develop joint success plans. - Document and share best practices both internally and externally to foster knowledge sharing and continuous improvement. - Mentor other team members, sharing your expertise and assisting in their professional development. - Participate in the interview process to help identify and onboard talented individuals to the team. - Conduct Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Qualifications - Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus. - 6 years experience in strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail. - A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. - A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. - Prior experience collaborating with Development teams. - Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. - 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.). - Experience with programming or scripting languages and familiarity with APIs and web services. - Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. - Prior experience working in a software company in a technical customer-facing role is essential. - Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. - A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. - Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. - A clear and concise verbal and written communicator, capable of conveying complex information effectively. - Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. - Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. Benefits - Ability to work remotely, with office setup reimbursement. - Competitive salary. - Unlimited PTO. - Paid holidays and sick time. - Health, vision, and dental insurance. - Life, short and long-term disability insurance.

Role Description Responds promptly to resolve inbound customer inquiries, with the ability to provide support via phone, chat, and outbound communication. - Effectively addresses customer questions and concerns using approved communication standards. - Applies sound judgment in selecting appropriate methods and techniques to resolve customer requests. - Thrives in a technical environment, delivering solutions to customers who may be experiencing high-stress situations, while maintaining the ability to de-escalate concerns. - Leverages training resources and process documentation to ensure accurate and thorough recording of customer interactions within the CRM system. - Identifies potential product-related health and safety concerns and follows established internal escalation procedures. - Contributes to continuous improvement by recommending enhancements to customer-facing processes and materials. - Serves as a strong customer advocate, representing customer needs and perspectives internally. - Completes all required training prior to assuming full job responsibilities. - Consistently meets or exceeds established Customer Care performance metrics, including quality, accuracy, call monitoring, and adherence. - Maintains compliance with departmental attendance standards. - Provides second level product support. Qualifications - High School diploma required. - 1 year previous experience in a Customer Service required. MUST HAVE EXPERIENCE IN DME OR PHARMA OR MED DEVICE. Requirements - Customer support - DME - Medical Device - Sales Support Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Role Description Provide customer support via phone, chat, and email, resolving inquiries and technical issues while delivering a high-quality experience. - Handle inbound/outbound inquiries and provide second-level support - Troubleshoot issues, de-escalate concerns, and deliver clear solutions - Document interactions in CRM systems accurately - Escalate product safety concerns and recommend process improvements - Meet quality, accuracy, and performance metrics Qualifications - 1+ year customer service experience - Strong communication and problem-solving skills - Experience with CRM systems and multitasking across tools - Typing speed of 55+ WPM - Ability to follow scripts and workflow Requirements - Technical support or healthcare experience (HIPAA knowledge a plus) - Bilingual (Spanish/French) - Bachelor’s in health/biology-related field Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Role Description At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Qualifications - Passionate about solving real-world problems. - Ability to ideate beside the best and the brightest. Requirements - Compensation offered will depend on qualifications, experience, and work location. - Starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. - Offered compensation may also include restricted stock units and a bonus. Benefits - Reasonable accommodations for all qualified individuals with a disability. - Commitment to diversity in the workplace. - All qualified applicants will receive consideration for employment without regard to legally protected characteristics. - Confidentiality of all information according to EEO guidelines. Company Description Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace.