Prometric

Role Description Prometric is currently seeking a psychometrician to be a part of our growing team. The psychometrician will apply appropriate psychometric theories and models in support for test development, as well as work directly with clients to provide test-related technical consultation. - Apply appropriate psychometric theories and models to support the valid interpretation of test results. - Ensure that all test assembly and scoring activities are implemented in a manner that adheres to industry standards. - Work directly with clients to provide test-related technical consultation. - Provide test development consultation and test result/quality analysis based on test theory and psychometrics to clients. - Write reports for these analyses and conduct explanation and Q&A sessions with clients. - Support the test development team regarding item development based on test theory and psychometrics. - Develop psychometric structure for various exams, including: - Data collection design - Item analysis - IRT calibration - Equating, linking, and scaling - Scoring and standard setting - Generating technical reports and quality control - Perform customized psychometric analysis including: - Differential item functioning - Item and model fit - Dimensionality check - Forensic data analysis - Experience with CTT and IRT psychometric methodologies. - Use SAS or R to: - Retrieve, clean, manage, and parse data from the database. - Run routine and non-routine analyses for scoring and statistical reporting. - Generate reports, tables, and figures. - Perform quality assurance analysis. - Document all engaged psychometric and test development processes and create memoranda and technical reports. - Provide support to the global psychometric team conducting analysis and reporting on international clients. - Provide guidance and technical advice to test development staff, proposal writing staff, and account managers with appropriate and feasible solutions. Qualifications - Master’s Degree in Psychometrics or Educational Measurement required; Ph.D. in Psychometrics, Educational and/or Psychological Measurement (preferred). - Experience in conducting statistical analysis and using its results for decision making. - Demonstrable knowledge of psychometric expertise in classical and IRT test theories and their applications. - Capable of communicating with clients and answering questions. - Knowledge in statistics, and willing to learn advanced statistics or related fields. - Familiarity and proficiency with Microsoft Word, Excel, PowerPoint, especially using statistical functions in Excel. - Familiarity and proficiency with IRT software such as BILOG-MG, WINSTEPS, or flexMIRT (preferred). - Experience in using SAS or R to clean, manage, and parse data; generate reports, tables, and figures (preferred). Requirements - Physical job requirements: N/A Benefits - Prometric is an Equal Employment/Affirmative Action employer. - We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Role Description The Scoring Assistant will join the Assessment Services Operations division and participate in the activities of the Scoring team that is responsible for monitoring and timely release of final test results on Paragon testing products. This position reports to the Scoring Lead. - Managing rater workloads using Paragon’s online rating systems. - Monitoring and ensuring timely completion of all rating work. - Completing quality assurance steps of the ratings and test scores. - Verifying and releasing test scores. - Communicating with raters. - Supporting training and certification of raters. - Maintaining guides and documentation on all procedures. - Suggesting improvements to operational systems and procedures. The Scoring Assistant will also work collaboratively to: - Prepare and interpret data pertaining to rater performance and scoring operations. - Provide feedback for raters. - Participate in research projects related to new product development and the validation and improvement of Paragon’s tests. Qualifications - B.A. in English, Education, Linguistics, or closely related field. - Courses in Testing, Statistics, and Curriculum Design are desirable. - A combination of education and relevant experience in Test Design or Administration will be considered. - Knowledge of immigrant and international student issues. - Familiarity with ESL, EFL, and/or EAP populations. - Excellent clerical and organizational skills with careful attention to detail. - Ability to certify as a CELPIP Speaking and Writing Rater. - Strong critical thinking and problem-solving skills with careful attention to detail. - Good communication skills, both written and oral. - Experience working in a dynamic, team-oriented environment. - Computer skills (including Excel). - Ability to quickly learn new software applications. - Familiarity with virtual learning environments such as Moodle. - Familiarity with SQL databases is an asset. Requirements - Canadian citizenship, Canadian permanent residence, or have a valid work permit in Canada. - Willingness to work evenings and weekends as required. Benefits - Full-time position. - Work from home, British Columbia, Canada. - Salary: $48,000 CAD. Application Instructions Interested applicants should send their cover letter and resume to languageassessment@prometric.com . Interviews will begin as soon as suitable applications are received. The subject line of the application must indicate the title of the position and/or Job ID for which the candidate is applying. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Competition closing date: Until position is filled. Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world.

Role Description The Trainer works under the general direction of the Global Quality Assurance Manager in assessing, developing, and implementing training programs to support the business and customer service needs of the Global Candidate Services Operations. - Plans, conducts, and implements a comprehensive training program for frontline customer service. - Training components will be geared toward new hires, existing staff, and individuals who seek one-on-one assistance. - Responsible for both new hire and ongoing program and skills training, which may include systems, processes, procedures, new client, or professional development. - Assesses learning styles and adapts the training program accordingly for successful learning and effective application of information. - Tests trainees to measure progress and evaluate the effectiveness of training. - Develops innovative professional training materials and/or eLearning content by gaining input from other departments. - Maintains and updates materials based on industry standards, changes, and demands. - Engages in all operational and service-related tasks, including but not limited to process improvements, group and individual call/chat/email observations, quality calibration, and coaching activities. - Develops and maintains a resource library by reviewing materials, tracking utilization, and monitoring circulation (books, videos, tapes, client program brochures, and specification sheets). - Works with Client Service Managers to maintain and update necessary client/policy/process information in Knowledge Base articles (Salesforce library). - Works with Managers, Supervisors, and Quality Assurance Analysts to assess performance gaps in skill levels and identify areas of opportunity for service improvements. - Recommends training solutions to effectively improve processes and services. - Trains and leads group instructional sessions, including Prometric systems, client information, customer service techniques, and Prometric’s philosophy, guidelines, and procedures. - Facilitates refresher training courses to maximize individual performance and company productivity. - Other duties as assigned. Qualifications - College Degree or equivalent in job-related experience. - A minimum of 12 months experience within Prometric Candidate Services. - An excellent performance record that demonstrates accountability and reliability. - Good attendance record with no formal disciplinary action(s) for the past 12 months. - Excellent presentation skills (oral and written), as well as the ability to motivate, teach, and inspire staff. - Ability to develop training methodology programs that are unique to the organization’s goals, values, and mission statement. - Strong analytical and decision-making skills. - Ability to handle multiple tasks and prioritize. - Tech-savvy – ability to adapt and innovate with current available technology including video or web-based training and a working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, SharePoint, and Excel). - Demonstrated leadership skills. - Excellent interpersonal skills. - Flexibility in work schedule, based upon changing business needs. - Ability to create and foster a fun, fair, positive learning environment. - Experience in teaching or training is preferred. Requirements - Prometric is an Equal Employment/Affirmative Action employer. - We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Role Description Prometric is a global leader in technology-enabled testing and assessments. Our market-leading solutions empower clients to develop and launch testing programs worldwide, accurately measure results, and ensure performance quality. The Manager, Application Analyst Team will lead a global team responsible for supporting critical application platforms across the organization. This role will oversee application support operations, drive service excellence, and ensure stability and performance across production systems. The successful candidate will bring strong technical leadership, operational discipline, and the ability to collaborate across global teams to support business-critical systems and client delivery. A key focus of the role will be identifying opportunities to leverage automation and emerging AI capabilities to enhance support efficiency, improve monitoring, and drive proactive issue resolution. - Lead, mentor, and manage a global team of Application Analysts supporting enterprise and client-facing systems - Ensure effective monitoring, support, and resolution of application incidents, problems, and service requests in line with defined SLAs - Drive continuous improvement in application support processes, including implementing automation to reduce manual effort and improve response times - Identify and implement opportunities to leverage AI-driven insights, intelligent alerting, and observability tooling to enhance proactive support capabilities - Act as escalation point for major incidents, ensuring timely resolution, stakeholder engagement, and clear communication throughout - Collaborate with Engineering, DevOps, Infrastructure, and Product teams to support deployments, releases, and ongoing system stability - Establish and maintain SLAs, ensuring adherence to performance targets and service quality expectations - Identify trends in system issues and lead root cause analysis, ensuring long-term remediation actions are implemented - Maintain and continuously improve documentation, runbooks, and knowledge base content to enhance operational efficiency - Support onboarding of new platforms, applications, and services into the Technology Operations support model - Provide regular reporting and analysis on system performance, incident trends, and team productivity metrics - Foster a culture of accountability, continuous learning, and proactive incident prevention within the team - Drive standardization and alignment across global support teams, processes, and tooling - Participate in major incident management processes and provide occasional after-hours escalation support as required Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) - 5+ years experience in Application Support / Production Support roles within enterprise environments - 3+ years experience in a people management or team leadership role - Strong experience supporting enterprise applications across multi-tier architectures - Proven experience managing incidents, problem management, and service delivery processes - Excellent troubleshooting and analytical skills across applications, databases, and integrations - Demonstrated experience driving automation within support environments (e.g. scripting or workflow automation) - Strong stakeholder management and communication skills, working across technical and non-technical teams - Experience working in a fast-paced, global support environment - Proficiency with monitoring, ticketing, and collaboration tools (e.g. ServiceNow/Jira, Salesforce, Datadog/NewRelic) Requirements - Experience in cloud-based environments (Azure preferred) - Familiarity with containerized environments (Kubernetes/AKS) - Experience with API-based architectures and integrations - Exposure to DevOps practices and CI/CD pipelines - Experience with AI/ML-powered observability, automation tools, or intelligent alerting platforms - Experience working within Agile delivery frameworks, preferably SAFe (Scaled Agile Framework) Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Role Description The Client Advocacy Marketing Intern will support the Client Advocacy and Marketing teams through data analysis, reporting, forecasting, and presentation development. This role offers hands-on experience working with customer insights, Salesforce data, branding initiatives, and strategic marketing projects. The intern will collaborate cross-functionally to help identify trends, improve data quality, and support future client engagement strategies. - Build various data visualizations and perform analytical reporting to support client advocacy initiatives - Review Salesforce records to identify and resolve duplicate accounts and client entries - Analyze testing center data and assist in developing forecasting models to support strategic planning - Partner with the Marketing team, including Amy Dulara and Allison Hallock, to learn branding standards, marketing strategy, templates, and style requirements - Analyze and interpret Net Promoter Score (NPS) data to identify trends and actionable insights - Compare Salesforce reporting data with previously provided documentation to validate consistency and accuracy - Develop presentations summarizing year-over-year findings, trends, and projected expectations for future survey results - Support ongoing reporting and client experience improvement initiatives Qualifications - Pursuing a degree in Marketing, Business, Data Analytics, Communications, or a related field - Strong analytical and organizational skills - Experience with Microsoft Excel, PowerPoint, and data visualization tools preferred - Familiarity with Salesforce or CRM platforms is a plus - Strong attention to detail and ability to manage multiple projects simultaneously - Excellent written and verbal communication skills - Interest in marketing strategy, client experience, and data-driven decision-making Requirements - Ability to interpret data and communicate insights clearly - Experience creating presentations for business audiences - Collaborative mindset with willingness to learn cross-functional processes - Strong problem-solving and critical-thinking abilities Learning Opportunities - Exposure to client advocacy and marketing operations - Hands-on experience with Salesforce reporting and data management - Insight into branding strategy, marketing standards, and customer experience analytics - Opportunity to contribute to strategic forecasting and executive-level presentations

Role Description As a Backend Engineer, you build the foundation and core functionality surfaced to B2B customers with our SaaS platform. You fuse traditional Software Engineering techniques with a wealth of AI capabilities to fundamentally change the way customers perform work. Your primary focus will be on building robust services for AI-powered systems. This role provides an exciting and rare opportunity for those looking to be a part of the evolving AI journey while solving real-world problems. - Design and implement back-end REST services using Python, Django and other relevant technologies - Make decisions on database schemas, communication protocols, and other transactional logic - Deliver high-quality code following best practices & coding standards, including clean code, unit tests, and CI-CD - Collaborate with stakeholders & frontend engineers on the requirements, functionality and traits of services - Take ownership and lead projects to deliver new features and functionality - Create Proofs-of-Concept and perform R&D to explore and discover novel solutions - Design cloud solutions composed of both infrastructure and services - Collaborate with Tech Lead & ML Engineers to integrate AI technologies to solve business problems - Work in an agile environment, employing an experimental approach to adapt to the evolving needs of a growing startup - Provide troubleshooting and bug-fixing support to ensure the smooth operation of our software solutions Qualifications - At least 10 years experience in a Software Engineer role or similar position, with a strong emphasis on full-stack web development - Deep experience in Python software engineering, able to meet modern best practices and mentor other engineers - At least 5 years experience with one or more Python services frameworks such as Django, Flask or FastAPI - Demonstrated experience building line-of-business applications or customer facing products, preferably with experience developing B2B SaaS applications - System design and solution engineering experience, able to wield both infrastructure and application logic to solve business problems - Knowledge of modern cloud deployments on AWS utilizing resources such as S3, ECS/EKS, RDS and lambdas to compose solutions - Familiarity with basic DevOps practices (Github Actions, Infrastructure-as-code, etc) - Excellent troubleshooting skills, with the ability to identify, triage and address errors, bugs, and technical limitations - Effective communication skills, both written and verbal - A track record of learning new techniques & technology, staying up-to-date with industry trends, and learning new tools and growing your skills - Experience integrating AI technologies into applications is desirable but optional Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Role Description Provide key support to the Senior Manager, Operations by effectively managing and providing a point of escalation to an assigned portfolio of test delivery points across the EMEA region. Ensure that the test delivery points have adequate trained staff. Provide coaching and training to Test Centre Managers and Test Centre Administrators in testing locations and make recommendations to improve performance at the test delivery points. Conduct proactive analysis of available data to identify areas of underperformance for intervention and implementing best practices. Instigate and manage remediation plans as required using a number of methods, including remotely and in person to conduct site audits and in-person training, including short-notice travel across EMEA. Main Duties & Responsibilities - Work closely with the Channel Engagement Managers (CEM) to drive improvements throughout the sub region. - Work cross-functionally to meet test center servicing needs and ensure high levels of candidate satisfaction. - Build effective working relationships with operational services team and site employees in assigned portfolio of sites within the region. - Eliminate the re-incidence of operational issues by identifying trends, developing corrective action plans, and executing those plans through to measured improvement in performance. - Work in a team-based environment promoting a service excellence culture. - Provide coaching and assistance as required to managers in testing locations under your remit. - Perform other duties as assigned. - Take on global projects as assigned to support the improvement or implementation of a new service or client. - Communicate to test delivery points and internally to senior management progress of assigned portfolio and articulate any challenges. - Escalate any challenges that directly impact test delivery, or the candidates experience at a test delivery point. Qualifications - 1+ year proven track record in effectively managing partner relationships including training and development of team members and ability to discuss operations at business owner level. - Must have proven team leadership skills and presentation skills with the ability to deliver information to a variety of audiences. - Works well under pressure in a fast-paced environment. - Excellent interpersonal and communication skills in-person, over telephone, email, and other platforms. - Ability to travel to testing locations including short notice travel. Desirable Criteria - Ability to demonstrate cultural awareness to function as a part of a global team. - Self-starter and independent worker. - Good conflict resolution skills and respect for others. Benefits - Pension Scheme - Healthcare Scheme - Life Assurance - Employee Health and Wellbeing Initiatives - Enhanced Annual Leave - 24/7 Employee Assistance Programme - Enhanced Maternity/Paternity Leave

Role Description Prometric is seeking a Finance Project Management Intern who will assist in the planning, execution, and monitoring of financial projects, ensuring that they align with company objectives and financial goals. This role will provide an opportunity to learn how financial projects are managed from start to finish, allowing you to contribute directly to project success while gaining valuable exposure to the financial operations of the organization. Responsibilities - Assist in organizing and tracking finance-related projects, including preparing project timelines, coordinating meetings, and ensuring deadlines are met. - Support the team in creating and tracking project budgets, reviewing financial statements, and ensuring the proper allocation of resources. - Assist in analyzing financial data, including project costs, financial forecasts, and key performance indicators (KPIs), to ensure projects stay within scope and budget. - Help prepare financial reports and presentations for senior management, summarizing project progress, financial performance, and areas for improvement. - Assist in identifying financial risks related to projects and helping to develop strategies to mitigate those risks. - Collaborate with cross-functional teams (finance, operations, and business stakeholders) to ensure smooth communication and project alignment. - Contribute to identifying opportunities to improve project management processes and financial workflows. - Provide general administrative support to the finance and project management teams, including maintaining project documentation and tracking project milestones. Qualifications - Currently pursuing a degree in Finance, Business Administration, Accounting, or a related field. Requirements - Strong analytical skills with a focus on data analysis and financial reporting. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and basic knowledge of financial software. - Strong written and verbal communication skills. - Excellent organizational and time-management skills. - Detail-oriented with a proactive attitude. Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Role Description The Senior Manager, Brand Content is a strategic and hands-on content leader responsible for managing Prometric's brand voice and tone across all marketing assets, channels, and audiences. This role oversees the creation, editing, and quality of copy across B2B and B2C marketing efforts spanning digital, campaign, product, sales enablement, and corporate communications. The Senior Manager, Brand Content will directly manage a Senior Copywriter and any freelance writers and serve as the editorial authority for the global marketing team. Responsibilities - Content Strategy & Brand Voice: - Own and evolve Prometric’s global brand voice, tone, and editorial standards across all marketing assets and business units. - Develop and maintain brand content guidelines, copy frameworks, and messaging hierarchies across B2B and B2C audiences. - Provide final review and sign-off for all externally-facing written content, ensuring global brand consistency of messaging, voice, and tone. - Content Creation & Oversight: - Write, edit, and proof high-quality, conversion-focused content across all marketing formats including web pages, email and messaging campaigns, content marketing assets, video scripts, success stories, social media, performance media, press releases, collateral, presentations. - Ensure messaging is adapted by target audience, region, and stage of the customer journey. - Leverage SEO/AEO best practices, testing insights, and campaign performance data to continuously refine messaging. - Support the proposal team with content templates for new solutions and improved messaging for key components that demonstrate competitive advantage. - Team Leadership: - Directly manage and mentor a copywriting team, providing editorial direction, prioritization, and professional development. - Manage and coordinate freelance writers and external content partners, as needed. - Establish and maintain efficient content workflows, review cycles, versioning, and approval processes. - Ensure deadlines are met and stakeholders are informed throughout content development. - Cross-Functional Collaboration: - Partner closely with Product Marketing, Campaign Marketing, Brand Design, and Regional Marketing to ensure content supports GTM strategies and campaign objectives. - Partner with Campaign Marketing to research and develop editorial calendars for thought leadership, performance marketing campaigns, and SEO/AEO-optimized landing pages. - Performance & Optimization: - Track and analyze content performance metrics; use insights to continuously improve copy effectiveness. - Stay current on content marketing trends, AI writing tools, SEO/AEO best practices, and industry developments. Qualifications - Bachelor’s degree in English, Communications, Journalism, or a related field. - 8+ years of experience in copywriting, content marketing, or brand communications. - Demonstrated experience leading or managing writers or creative professionals. - Expert-level writing, editing, and storytelling skills across formats and channels. - Experience in education, assessment, credentialing, or regulated industries preferred. - Strong knowledge of SEO/AEO, performance copywriting, and lifecycle messaging. - Excellent organizational skills with exceptional attention to detail. - Ability to manage multiple initiatives in a fast-paced, deadline-driven environment. - Confident, collaborative communicator with strong editorial judgment. - Working familiarity with Adobe Creative Cloud, website content management platforms (e.g. WordPress), Microsoft Word, and Microsoft PowerPoint. Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Role Description Freelance Item Writers work with the Content Development team within the Assessment Services department. Item Writers play a critical role in the development of content for English language assessments, which provide evidence of English proficiency for academic admissions and government immigration programs. Item Writers work on a piece rate basis rather than hourly and report to the Content Development Manager. Main Duties - Authoring unique passages and test items for English language assessments - Completing item writing training packages prior to commencing work - Attending remote training sessions and ongoing training activities as needed - Reviewing and editing passages and items according to guidelines and feedback - Attending and actively participating in online item review workshops - Following test specifications and item writing best practices - Adhering to test security protocol and safeguarding confidentiality - Meeting content deadlines and managing assignment workload - Communicating effectively with the Content Development team - Working from a secure and private work location within Canada Qualifications - An undergraduate or higher degree in English, Linguistics, Education, TESL, or related discipline - Exceptional English writing and editing skills and ability to apply feedback - Ability to author, review, and edit English language assessment content across a range of subject areas and difficulty levels - ESL/EFL teaching and/or curriculum development experience - Knowledge of the Canadian Language Benchmarks (CLB) and/or the Common European Framework of Reference (CEFR) is an asset - TESL/TESOL/CELTA certification is an asset - Item writing experience is preferred but not required - Canadian citizenship, Canadian permanent residency, or a valid Canadian work permit Requirements - Start Date: TBD - Hourly Rate: Piece rates per assignment (based on $50 CAD hourly rate) - Employment Type: Casual, freelance - Hours of Work: According to content needs and item writer availability - Location: Home or a secure and private location in Canada Application Process The application process will include a screening task followed by online interviews for shortlisted candidates. We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for the screening task will be contacted. Equal Employment Opportunity Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.