Prometric logo
Prometric

Prometric provides test development and delivery solutions to ensure "professionals everywhere are qualified to practice in their careers." A pioneer in large-s

Manager, Application Analyst

Location

United States + 1 moreAll locations: United States | Ireland

Posted

2 days ago

Salary

$110K - $120K / year

Seniority

Lead

No structured requirement data.

Job Description

Manager, Application Analyst

Prometric

Role Description Prometric is a global leader in technology-enabled testing and assessments. Our market-leading solutions empower clients to develop and launch testing programs worldwide, accurately measure results, and ensure performance quality. The Manager, Application Analyst Team will lead a global team responsible for supporting critical application platforms across the organization. This role will oversee application support operations, drive service excellence, and ensure stability and performance across production systems. The successful candidate will bring strong technical leadership, operational discipline, and the ability to collaborate across global teams to support business-critical systems and client delivery. A key focus of the role will be identifying opportunities to leverage automation and emerging AI capabilities to enhance support efficiency, improve monitoring, and drive proactive issue resolution. - Lead, mentor, and manage a global team of Application Analysts supporting enterprise and client-facing systems - Ensure effective monitoring, support, and resolution of application incidents, problems, and service requests in line with defined SLAs - Drive continuous improvement in application support processes, including implementing automation to reduce manual effort and improve response times - Identify and implement opportunities to leverage AI-driven insights, intelligent alerting, and observability tooling to enhance proactive support capabilities - Act as escalation point for major incidents, ensuring timely resolution, stakeholder engagement, and clear communication throughout - Collaborate with Engineering, DevOps, Infrastructure, and Product teams to support deployments, releases, and ongoing system stability - Establish and maintain SLAs, ensuring adherence to performance targets and service quality expectations - Identify trends in system issues and lead root cause analysis, ensuring long-term remediation actions are implemented - Maintain and continuously improve documentation, runbooks, and knowledge base content to enhance operational efficiency - Support onboarding of new platforms, applications, and services into the Technology Operations support model - Provide regular reporting and analysis on system performance, incident trends, and team productivity metrics - Foster a culture of accountability, continuous learning, and proactive incident prevention within the team - Drive standardization and alignment across global support teams, processes, and tooling - Participate in major incident management processes and provide occasional after-hours escalation support as required Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) - 5+ years experience in Application Support / Production Support roles within enterprise environments - 3+ years experience in a people management or team leadership role - Strong experience supporting enterprise applications across multi-tier architectures - Proven experience managing incidents, problem management, and service delivery processes - Excellent troubleshooting and analytical skills across applications, databases, and integrations - Demonstrated experience driving automation within support environments (e.g. scripting or workflow automation) - Strong stakeholder management and communication skills, working across technical and non-technical teams - Experience working in a fast-paced, global support environment - Proficiency with monitoring, ticketing, and collaboration tools (e.g. ServiceNow/Jira, Salesforce, Datadog/NewRelic) Requirements - Experience in cloud-based environments (Azure preferred) - Familiarity with containerized environments (Kubernetes/AKS) - Experience with API-based architectures and integrations - Exposure to DevOps practices and CI/CD pipelines - Experience with AI/ML-powered observability, automation tools, or intelligent alerting platforms - Experience working within Agile delivery frameworks, preferably SAFe (Scaled Agile Framework) Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

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Capital One logo

Sr. Business Analyst - Advertiser Operations, Capital One Shopping (Remote-Eligible)

Capital One

At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.

Full TimeRemoteTeam 10,001+Since 1994H1B Sponsor

Sr. Business Analyst - Advertiser Operations, Capital One Shopping (Remote-Eligible) This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners. To be successful in the role, you will need to be a well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business. 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High Bridge Consulting LLC logo

Business Analyst

High Bridge Consulting LLC

Connecting Drive with Success

Full TimeRemoteTeam 51-200Since 2008H1B No Sponsor

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$30 / hour
ICF logo

Program Business Analyst – Health Program

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Founded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, environment, infrastru

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