• Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields). • Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets). • Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction. • Work closely with stakeholders and business analysts to document, implement, and optimize system requirements. • Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets). • Maintain accurate documentation of system configurations, processes, and user guides. • Work iteratively within a small, collaborative Agile team.

• Own day-to-day configuration, support, maintenance, and improvement of the Salesforce instance for the Commercial team. • Design, build, and maintain advanced workflows, automation, validation rules, approval processes, and page layouts using Salesforce Flow and other declarative tools. • Support and evolve integrated workflows between Salesforce and other systems (e.g., HubSpot, SalesLoft, LeanData, Slack). • Build and manage Slack integrations that enable real-time notifications, workflow automation, and improved collaboration across the Commercial organization. • Collaborate with Product Development’s Salesforce team to ensure scalable, secure, and aligned platform governance. • Partner with Sales, Enterprise Marketing (including HubSpot users), and Operations stakeholders to understand their business processes and translate them into scalable system solutions. • Analyze existing sales workflows and identify opportunities to streamline processes, reduce manual work, and improve pipeline visibility. • Ensure the accuracy and integrity of Commercial Salesforce data through monitoring, deduplication, and maintenance routines. • Design and maintain advanced reporting and dashboards that provide clear insights into pipeline health, sales performance, and operational efficiency. • Enable Commercial teams to access and utilize real-time data through dashboards, reporting frameworks, and best practices. • Be the go-to resource for troubleshooting, support, and training for Commercial Salesforce users. • Create documentation, training materials, and standard operating procedures for internal use. • Drive the roadmap for Commercial team Salesforce usage and future evolution of our GTM systems strategy with cross-functional input. • Operate with a builder’s mindset—taking ownership of near-term updates while recognizing the need to design the system for long-term growth.

• Duties include helping build and maintain custom automated processes, user access, custom objects, approval processes and agile story management. • Additional SQL Database experience is preferred as responsibilities can also include creating and maintaining custom SQL queries within company's electronic health record environment. • Agile process experience and software development life cycle process knowledge is required as involvement with planning and deployment of system upgrades is included.

• Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security • Use AI to accelerate admin work, from drafting documentation and validation rule logic to triaging requests and identifying automation opportunities • Build and maintain declarative automation (Flows, validation rules, approval processes, dynamic forms) • Administer Salesforce CPQ: product catalog, price books, bundles, discount schedules, and approval workflows • Triage and resolve incoming Salesforce requests with clear communication and quick follow-through • Own projects end to end, from gathering requirements with stakeholders through design, build, testing, documentation, and rollout • Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably • Partner with developers and architects on data integrity, integration health, and technical debt cleanup • Document configurations, processes, and decisions so the team can scale without losing context • Support our GTM teams with training, enablement, and clear answers when things break • Participate in agile ceremonies including sprint planning, standups, retros, and demos, and contribute to a healthy, predictable delivery rhythm • Serve as scrum master as part of the team's regular rotation, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint.