PracticeTek

Role Description The Senior Manager, Payments Operations, is responsible for the operational success of Practice Pay across the PracticeTek portfolio. You will lead the strategy, execution, and performance of payments onboarding and activation, ensuring merchants adopt and use our payment solutions quickly, confidently, and compliantly. This is a high-impact, high-visibility role at the intersection of customer experience, revenue, and execution. You’ll partner across Customer Success, Sales, Product, Finance, Support, and brand leadership to improve merchant activation, accelerate time-to-revenue, increase payment adoption, and scale one consistent payments experience across multiple verticals. A core part of this role is partnering closely with Product leadership on Practice Pay’s roadmap and priorities, which means building trust, earning influence, and creating alignment with senior stakeholders who care deeply about the success of this offering. While this role reports to the Sr. Director, Customer Success, it requires a high degree of ownership, judgment, and cross-functional influence. You will help shape what Practice Pay operations look like as we continue to scale across brands and verticals, bringing structure to ambiguity and turning complex challenges into clear, measurable progress. This is not a maintenance role. You’ll be expected to: - Identify what is broken, slow, or not yet scalable. - Design stronger processes. - Apply automation and AI where it counts. - Deliver business results in a fast-moving environment. The right person brings an ownership mindset, executive presence, and a growth orientation to help Practice Pay become a stronger, more scalable offering across PracticeTek while expanding their own impact over time. Qualifications - 10+ years of experience in payments, merchant services, fintech, SaaS operations, customer success, or related customer-facing operational leadership roles. - 5+ years of experience leading and developing teams. - Proven success leading complex, high-visibility, cross-functional initiatives. - Experience helping define and scale an operational function across multiple brands or customer segments. - Strong ability to influence and align senior stakeholders. - Hands-on experience with Zentact, Salesforce, payment onboarding platforms, reporting tools, and operational dashboards. - Demonstrated impact improving activation, adoption, onboarding efficiency, or revenue realization. - A bias for identifying automation, AI, and process-improvement opportunities. - Strong business judgment, executive presence, communication, and leadership skills. Requirements - Own the operational performance of Practice Pay onboarding and activation across multiple brands and customer segments. - Improve merchant activation, time-to-first-transaction, payment adoption, and time-to-revenue. - Lead, coach, and develop a team of Payments Specialists. - Build scalable payments operations processes using Salesforce, Zentact, automation, AI, reporting tools, and operational dashboards. - Partner across Customer Success, Sales, Product, Finance, Support, brand leadership, and external payment processors. Benefits - Comprehensive health, dental, and vision coverage options. - Wellness benefits that support lifestyle, behavioral health, and overall well-being. - Flexible paid time off, sick time, and 10 company-paid holidays. - 401(k) plan with company match. - Culture Committee driving initiatives that spark connection, fun, and belonging. - A workplace powered by innovation, collaboration, and energy every day. Company Description PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. At PracticeTek, you’ll get to: - Shape the future of healthcare with technology solutions that are always evolving. - Team up with passionate, talented people who care deeply about patients, providers, and making a difference. - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Role Description At PracticeTek, you’ll get to: - Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. - Team up with passionate, talented people who care deeply about patients, providers, and making a difference. - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Own and prioritize the product backlog for assigned initiatives, translating customer needs and business goals into clear outcomes and delivered features. - Serve as Product Owner for a scrum team, partnering closely with engineering, design, QA, and stakeholders to define clear requirements, guide execution, and ensure solutions meet market and customer needs. - Represent the voice of the customer by building strong relationships, synthesizing feedback, and ensuring every solution delivers meaningful, measurable value. - Lead cross-functional collaboration with engineering, design, marketing, sales, customer success, QA, and external partners to extend platform capabilities and deliver integrated product experiences. - Deliver exceptional user experiences by obsessing over customer workflows and driving outcomes that improve practice efficiency, growth, and financial performance. Qualifications - 3–6 years of experience in Product Management or Product Ownership, with demonstrated ownership of backlog execution and feature delivery in a SaaS environment. - Proven experience delivering customer-facing software products; experience in healthcare, wellness, or other regulated industries is a plus. - Strong command of Agile methodologies, including Scrum or Kanban, backlog management, story writing, acceptance criteria, and sprint execution. - Experience partnering closely with engineering, design, QA, and cross-functional stakeholders to translate business goals and customer needs into actionable product requirements. - Hands-on experience with modern product tools such as Jira, Confluence, Figma, or similar platforms, with strong communication and facilitation skills. Requirements - Backlog health and readiness: Product backlog is clearly prioritized, well-groomed, and ready for upcoming sprint planning, with acceptance criteria defined for committed work. - Delivery execution: Assigned product initiatives are delivered against agreed timelines, requirements, and KPIs, with risks, dependencies, and tradeoffs communicated early. - Cross-functional alignment: Engineering, design, QA, and stakeholder teams have shared clarity on product scope, priorities, and expected outcomes throughout the development lifecycle. - Product quality and value: Released features meet defined customer needs, business goals, and quality expectations, with measurable impact tracked after launch. - Agile execution effectiveness: Sprint ceremonies, backlog refinement, stakeholder reviews, and delivery planning are facilitated with clear communication, strong follow-through, and minimal ambiguity. Benefits - Comprehensive health, dental, and vision coverage options - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing - Flexible paid time off, sick time, and 10 company-paid holidays - 401(k) plan with company match to help you build your future - Culture Committee driving initiatives that spark connection, fun, and belonging - A workplace powered by innovation, collaboration, and energy every day

Role Description Title: Senior Director of Operations, Dental/Ortho Team: Dental/Ortho Location: Remote Reports To: VP, Market Leader Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth. - Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability. - Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations. - Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability. - Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making. Qualifications - 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments. - Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes. - Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems. - Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments. - Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions. Requirements - Experience supporting orthodontic, dental practice, or dental laboratory workflows. - Experience managing multi-product software portfolios and product positioning initiatives. - Experience leading platform migrations, system consolidations, or post-acquisition integrations. - Familiarity with healthcare data privacy, security, and compliance considerations. - Experience operating within complex organizations with legacy systems or multiple acquired products. Benefits - Comprehensive health, dental, and vision coverage options. - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing. - Flexible paid time off, sick time, and 10 company-paid holidays. - 401(k) plan with company match to help you build your future. - Culture Committee driving initiatives that spark connection, fun, and belonging. - A workplace powered by innovation, collaboration, and energy every day.

Sales Development Representative I - RevolutionEHR Location: San Diego, CA, US Hybrid Full-time Job Description: About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: - Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. - Team up with passionate, talented people who care deeply about patients, providers, and making a difference. - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. This role is based out of our San Diego, CA office where you’ll enjoy a dynamic hybrid setup, spending three days each week collaborating in the office and the rest working from wherever you’re most productive. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: - Comprehensive health, dental, and vision coverage options - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing - Flexible paid time off, sick time, and 10 company-paid holidays - 401(k) plan with company match to help you build your future - Culture Committee driving initiatives that spark connection, fun, and belonging - A workplace powered by innovation, collaboration, and energy every day What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Generate new business opportunities by conducting outbound prospecting calls and engaging leads within an assigned territory. - Schedule qualified online product demonstrations for Account Executives, ensuring a consistent pipeline of high-quality opportunities. - Effectively communicate the value of PracticeTek’s software solutions by building rapport, overcoming objections, and qualifying prospect needs. - Leverage sales tools such as Salesforce, Outreach, and RingCentral to track activity, manage pipeline, and improve outreach effectiveness. - Collaborate with sales leadership and peers through training and team sessions, continuously improving messaging, tactics, and performance. How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: - Monthly quota attainment for completed qualified demos (target: [X per month]) - Daily/weekly outbound activity metrics (calls, emails, touches) meeting or exceeding targets - Conversion rate from outbound outreach to qualified opportunities (target: [X%]) - CRM data accuracy and consistent pipeline hygiene in Salesforce - Positive feedback from Account Executives on lead quality and readiness What You Bring Your unique talents are what make you shine. For this role, success looks like: - Strong written and verbal communication skills, with the ability to engage and influence prospects - Proven ability to prospect, qualify leads, and manage early-stage sales conversations - Strong time management skills and ability to operate in a high-volume, fast-paced sales environment - Experience with Microsoft Office tools; familiarity with Salesforce or other CRM platforms preferred - Prior sales or SaaS experience preferred, but not required Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay a base pay between $42,000-$78,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

Sales Development Representative I - ChiroTouch Location: San Diego, CA, US Hybrid Full-time Job Description: About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: - Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. - Team up with passionate, talented people who care deeply about patients, providers, and making a difference. - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. This role is based out of our San Diego, CA office where you’ll enjoy a dynamic hybrid setup, spending three days each week collaborating in the office and the rest working from wherever you’re most productive. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: - Comprehensive health, dental, and vision coverage options - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing - Flexible paid time off, sick time, and 10 company-paid holidays - 401(k) plan with company match to help you build your future - Culture Committee driving initiatives that spark connection, fun, and belonging - A workplace powered by innovation, collaboration, and energy every day What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Generate new business opportunities by conducting outbound prospecting calls and engaging leads within an assigned territory. - Schedule qualified online product demonstrations for Account Executives, ensuring a consistent pipeline of high-quality opportunities. - Effectively communicate the value of PracticeTek’s software solutions by building rapport, overcoming objections, and qualifying prospect needs. - Leverage sales tools such as Salesforce, Outreach, and RingCentral to track activity, manage pipeline, and improve outreach effectiveness. - Collaborate with sales leadership and peers through training and team sessions, continuously improving messaging, tactics, and performance. How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: - Monthly quota attainment for completed qualified demos - Daily/weekly outbound activity metrics (calls, emails, touches) meeting or exceeding targets - Conversion rate from outbound outreach to qualified opportunities - CRM data accuracy and consistent pipeline hygiene in Salesforce - Positive feedback from Account Executives on lead quality and readiness What You Bring Your unique talents are what make you shine. For this role, success looks like: - Strong written and verbal communication skills, with the ability to engage and influence prospects - Proven ability to prospect, qualify leads, and manage early-stage sales conversations - Strong time management skills and ability to operate in a high-volume, fast-paced sales environment - Experience with Microsoft Office tools; familiarity with Salesforce or other CRM platforms preferred - Prior sales or SaaS experience preferred, but not required Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay a base pay between $42,000-$78,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

Role Description PracticeTek is building the definitive financial solutions platform for specialty healthcare — and Payments is at the center of that strategy. This is not a single-product, single-market PMM role. You will own the go-to-market motion for a platform payments product that spans four distinct EHR brands and their respective physician markets: chiropractic, vision/optometry, orthodontics, and wellbeing. The person in this seat must be equally fluent in product positioning, revenue-cycle nuance, physician business models, and cross-functional GTM execution. You will define how Payments is positioned in each vertical, manage multiple concurrent launch timelines, and extend the core value proposition to address the specific clinical, operational, and financial realities of each ICP — while maintaining a coherent, platform-level narrative. The role is responsible for translating product capability into market-ready positioning, equipping sales to win, and driving the programs that accelerate attach across all four verticals. Reporting in to the VP of Portfolio Marketing, this person will work in close partnership with counterparts in Marketing, Product and Sales across the verticals. The mandate is clear: make Payments impossible to ignore, easy to sell, and easy to buy. The stakes are high. Payments is the EBITDA engine of PracticeTek — the single highest-impact growth lever in the portfolio and the #1 commercial priority for the business. Attach rate is not a marketing metric; it is a company metric. The person in this role will have direct line of sight to outcomes that matter at the board level, and will be expected to operate with the urgency, rigor, and strategic clarity that reflects that responsibility. What You’ll Do - Platform GTM Strategy & Vertical Localization - Develop and own a unified Payments go-to-market strategy that serves as the platform-level foundation, with vertical-specific extensions for chiropractic, vision/optometry, orthodontics, and wellbeing. - Translate the core Payments value proposition into market-specific messaging that reflects the distinct ICP, business model, reimbursement environment, and workflow context of each vertical. - Manage multiple, simultaneous launch timelines/feature releases across verticals/brands and within their respective roadmaps with Customer experience at the epicenter — balancing platform consistency with vertical relevance. - Define and maintain Payments ICP profiles per vertical, including clinical workflow nuances, payer mix, payment plan preferences, and practice size considerations. - Messaging, Positioning & Content - Own the Payments messaging architecture from core positioning through to vertical-specific proof points — ensuring differentiation from competitors and clarity for every buyer persona. - Build and maintain a comprehensive content library: case studies (by vertical), ROI calculators, white papers, battlecards, one-pagers, demo scripts, and digital assets. - Translate complex financial and payments concepts — including insurance workflows, payment plans, RCM integration, and collections — into clear, compelling language for practice owners, office managers, and front-desk staff. - Partner with the Brand & Creative team to ensure visual and narrative consistency across all Payments marketing touchpoints. - Sales Enablement & Pipeline Acceleration - Develop and deliver targeted sales enablement programs that increase rep confidence and attach rates across all four EHR brands. - Build and maintain vertical-specific pitch decks, objection-handling guides, and competitive intel that equip AEs to sell Payments effectively in each market context. - Serve as the PMM counterpart to the Revenue Marketing and Sales teams for pipeline-generating campaigns tied to Payments. - Partner with the Customer Success and CRO teams to build post-sale expansion playbooks for upsell and cross-sell of Payments features. - Market Intelligence & Competitive Positioning - Maintain a current, actionable view of the healthcare payments competitive landscape — including incumbent PMS-bundled solutions, standalone payment processors, and RCM platforms. - Monitor regulatory and industry trends affecting physician payment workflows (e.g., No Surprises Act, price transparency, payer mix shifts, HSA/FSA adoption) to ensure positioning remains timely and defensible. - Synthesize VOC (voice of customer) research, win/loss analysis, and sales feedback into messaging and product roadmap input. - Performance Measurement & Marketing Contribution - Define, track, and report on KPIs for Payments marketing — including attach rate by vertical, influenced pipeline, content engagement, and enablement utilization. - Provide regular reporting to the VP, Portfolio Marketing and CMO with data-driven insights and recommended adjustments. - Collaborate with the Marketing Analyst function to build dashboards and measurement frameworks that connect marketing activity to revenue outcomes. - RCM Expansion Readiness (H2 Objective) - Build foundational knowledge of PracticeTek's RCM offerings during H1 to prepare for expanded marketing responsibilities in H2. - Develop an integrated financial solutions marketing strategy that bridges Payments and RCM into a cohesive narrative for the market. How Success is Measured - In your first 90 days: - Deep ICP immersion across all four verticals — you can articulate the payment workflow, competitive alternatives, and buying triggers for each. - Messaging architecture drafted for core Payments product and at least two verticals. - Sales enablement audit complete with priority gaps identified and roadmap in place. - By end of H1: - Platform messaging live and adopted across all four EHR brands. - Full content library in market — case studies, battlecards, sales decks, and digital assets across verticals. - Payments attach rate trend line moving in the right direction with clear marketing-attributed influence. - RCM product immersion underway and integrated financial solutions positioning in draft. Qualifications - 5–8+ years of B2B product marketing experience; demonstrated ability to own launch, adoption, and expansion across a product lifecycle from alpha through mature stages. - Working knowledge of physician practice payment workflows, insurance reimbursement, patient payment plans, and RCM fundamentals; healthcare payments experience strongly preferred. - Experience managing concurrent launch timelines and adapting a platform-level value proposition across distinct buyer segments, ICPs, or verticals. - Proven ability to translate complex technical or financial products into clear, differentiated messaging for non-technical buyers; skilled in building messaging architectures and content that convert. - Track record of building enablement programs that measurably improve sales confidence and win rates; comfortable working directly with AEs, SEs, and sales leadership. - Data-driven decision-maker; experience defining marketing KPIs, interpreting funnel data, and connecting marketing activity to revenue outcomes (attach rate, pipeline influence, ARR impact). - Effective at working across Product, Sales, CX, and Marketing without direct authority; skilled at driving alignment in matrixed, fast-moving environments. Education - Bachelor's degree in Marketing, Business, Finance, or related field required; Pragmatic Marketing or similar PMM certification a plus. Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and better. Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay a base pay between [SALARY RANGE]. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.

Role Description PracticeTek is seeking a highly driven Website Optimization Manager to join our team. The Website Optimization Manager will lead website strategy and execution with an emphasis on conversion rate optimization, lead generation, and website development. This is an onsite or remote position. What You Will Own - Conversion Rate Optimization: Develop and run tests across PracticeTek’s web properties with a focus on maximizing conversions and improving engagement. - Website Development: Own the front-end and back-end of PracticeTek’s websites, leading out on innovation and the application of best practices. - User Experience: Proactively optimize web properties to deliver a best-in-class user experience. - Website Performance Reporting: Provide weekly reporting and deep insights on website conversion, engagement, traffic, and health. - Multi-Site Governance & Prioritization: Effectively manage several PracticeTek websites and be a trusted partner across the business for website activities. - Website Technology Management: Manage the tech stack across web properties including the website platform, integrations, and chatbot. - Campaign Enablement: Support key marketing initiatives and product releases with the appropriate website assets. How Success is Measured - Website Conversion Rates: Drive improved conversion rates across PracticeTek websites and key conversion pages. - Lead Generation: Achieve lead generation targets and support other business growth goals. - Website Health Metrics: Provide a strong user experience through the application of best practices, evidenced by page loading times, engagement metrics, LLM and SEO optimization, etc. Qualifications - Bachelor's degree in an applicable discipline - 5+ years of experience in website development and optimization - Excellent project management and organizational skills, with a proven ability to juggle multiple projects and manage competing priorities and tight deadlines. - Strong interpersonal skills, including the ability to interact with leaders and highly intellectual thinkers. - Experience with Webflow is a plus - B2B SaaS experience is preferred - Asana Project Management experience is a plus Benefits - Comprehensive health, dental, and vision coverage options - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing - Flexible paid time off, sick time, and 10 company-paid holidays - 401(k) plan with company match to help you build your future - Culture Committee driving initiatives that spark connection, fun, and belonging - A workplace powered by innovation, collaboration, and energy every day

Role Description We are seeking a customer-focused Customer Support Payment Specialist. This role is responsible for managing TopsPay Premier accounts while leading TopsPay Premier onboarding and driving successful customer adoption. It serves as a key point of contact for clients, ensuring service standards are met and customers are set up for long-term success. Areas of Accountability: - Lead and execute onboarding Premier projects - Manage TopsPay Premier accounts - Uphold TopsPay Premier service standards - Support the training team in developing new team members’ software proficiency - Deliver online training to new and existing clients in a 1:1 & group training setting for Premier and TopsPay Services - Assist cross-functional Services team in new client service activation and configuration as needed - Create curriculum: training documentation & videos for TopsPay Premier - Access client data & offer recommendations for better workflows - Cross sell integrated services - Escalate Feature Requests as needed - Collaborate with cross functional Tops teams for new training - Work with leaders to evaluate & improve onboarding workflows for efficiency & customer experience improvements - On occasion, a willingness to travel to tradeshows, events, or on-site customer onboarding How Success is Measured - CSAT (Onboarding Satisfaction): ≥95% positive feedback - Monitor and uphold SLA commitments to ensure timely service delivery - Time-to-Value: Customers fully trained and launched in ≤45 days Qualifications - Bachelor’s degree preferred, or equivalent combination of education and work experience - 2 years Orthodontic experience preferred - 2+ years with SaaS platforms preferred - 2+ years with Dental software customer support preferred - Ability to train and transfer knowledge - Strong team player with excellent work ethic and ability to work remotely with remote team - Self-motivated approach, with a strong desire to grow as a leader - Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors, and senior leadership team - Action oriented with strong sense of urgency; ability to overcome obstacles to achieve results in a timely fashion with a proactive approach - Demonstrates strong documentation skills with the ability to create clear, accurate, and organized records, guides, and process notes to support onboarding and team continuity Benefits - Comprehensive health, dental, and vision coverage options - Wellness benefits that support lifestyle, behavioral health, and overall wellbeing - Flexible paid time off, sick time, and 10 company-paid holidays - 401(k) plan with company match to help you build your future - Culture Committee driving initiatives that spark connection, fun, and belonging - A workplace powered by innovation, collaboration, and energy every day

About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Perform risk-based reviews of merchant applications, validating data accuracy, completeness, and compliance with PayFac and processor requirements prior to onboarding - Conduct KYC, OFAC, and beneficial ownership verification, identifying discrepancies, fraud indicators, and documentation gaps that require resolution before approval - Monitor merchant portfolios post-onboarding, analyzing transaction behavior, chargebacks, and processing trends to proactively identify emerging risk - Recommend and support risk mitigation actions (e.g., reserves, holds, account reviews) to protect the business from financial and regulatory exposure - Partner cross-functionally with Payments, Support, and Operations to resolve merchant issues, communicate requirements, and ensure a seamless onboarding and funding experience How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: - High accuracy and completeness of merchant application reviews - Timely completion of onboarding and risk reviews in alignment with established SLAs - Effective identification and escalation of risk signals to minimize fraud and chargeback exposure - Strong satisfaction from merchants and internal stakeholders through clear, responsive communication - Consistent maintenance of accurate and up-to-date records across systems What You Bring Your unique talents are what make you shine. For this role, success looks like: Required Qualifications - 2–4 years of experience in payments risk, merchant onboarding, PayFac, or acquiring environments - Working knowledge of KYC, OFAC, and FinCEN requirements, with the ability to follow established compliance and onboarding processes - Foundational understanding of chargebacks, merchant funding, and settlement flows - Strong analytical and detail-oriented mindset, with the ability to assess information accurately and exercise sound risk judgment - Ability to manage a high volume of reviews while maintaining accuracy and meeting SLAs - Experience using tools such as Salesforce and Excel to manage and track merchant data - Clear written and verbal communication skills, with the ability to work effectively with internal teams and external merchants Preferred Qualifications - Experience in a PayFac model with exposure to both merchant underwriting and ongoing risk monitoring - Demonstrated ability to assess merchant risk, including evaluating business models, transaction behavior, and supporting documentation - Experience identifying and escalating risk signals such as unusual processing patterns, excessive chargebacks, or documentation discrepancies - Familiarity with implementing or supporting risk mitigation actions (e.g., reserves, holds, account reviews) - Experience working in a fast-paced, high-growth SaaS or fintech environment Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better. Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between [Salary Range entered in by TA]. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!   We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.   We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.   At PracticeTek, you’ll get to:   - Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.   - Team up with passionate, talented people who care deeply about patients, providers, and making a difference.   - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.   - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.   Why You’ll Love It Here  As part of the TekTribe, you’ll enjoy:  - Comprehensive health, dental, and vision coverage   - Wellness benefits supporting physical, mental, and lifestyle health   - Flexible paid time off, sick time, and company holidays   - 401(k) plan with company match   - A culture that values innovation, collaboration, and growth   - A team that genuinely cares about making an impact   The Career Opportunity  PracticeTek is seeking a strategic and driven Enterprise Product Marketing Manager – RevolutionEHR to support the growth of RevolutionEHR. In this role, you’ll focus on building and executing marketing strategies that drive expansion across enterprise segments, including buyer groups, multi-location practices, and corporate accounts. You’ll work at the intersection of marketing and sales—developing targeted campaigns, enabling account-based strategies, and building relationships that unlock new growth opportunities.  This is a highly cross-functional role where you’ll collaborate with Sales, Product, Customer Success, and Brand teams to align marketing efforts with revenue goals. You’ll play a key role in helping RevolutionEHR scale its enterprise go-to-market motion and deliver meaningful impact across the business.  We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup, spending three days each week collaborating in the office and the rest working from wherever you’re most productive.   What You Will Own  - Own and continuously refine ICP definitions and buyer personas to ensure precise targeting and differentiated messaging across enterprise segments   - Develop a results-driven GTM strategy aligned to revenue targets and growth objectives   - Execute the GTM strategy to drive pipeline growth, market expansion, and revenue attainment   - Lead targeted, data-driven campaigns across enterprise segments (buyer groups, multi-location, corporate, RevolutionEHR Insiders) to drive pipeline and revenue   - Partner with Performance Marketing and Sales to design and execute ABM strategies that accelerate pipeline creation, expansion, and deal velocity   - Build and cultivate strategic partnerships to co-develop high-impact marketing initiatives and amplify reach   - Translate customer and partner insights into clear, compelling messaging that resonates with enterprise audiences   - Develop creative briefs and collaborate with Marketing Operations to deliver tailored, high-quality sales enablement assets   - Support complex sales cycles with customized, high-impact content that advances deals and reduces friction   - Own the strategy, execution, and ROI tracking of integrated, multi-channel campaigns, including co-marketing and expansion initiatives   - Execute targeted outreach strategies based on ICP segmentation to drive engagement, conversion, and account penetration   - Create enterprise-focused content (case studies, webinars, testimonials) to build credibility, trust, and market authority   - Launch and scale peer-driven and community-led programs to influence enterprise buyers and accelerate decision-making   - Contribute to scalable GTM playbooks that support repeatable enterprise growth and expansion   - Identify, test, and activate new acquisition channels to drive incremental pipeline and diversify demand sources   - Partner cross-functionally with Sales, Product, Performance, and Content teams to align messaging, optimize campaigns, and maximize impact   - Track performance, pipeline contribution, and ROI, using insights to continuously refine strategy, targeting, and execution  How Success is Measured  Here’s how your impact will be measured:  - Pipeline Contribution: Drive measurable pipeline growth across enterprise segments   - Campaign Performance: Improve engagement, conversion, and ROI across campaigns   - Sales Alignment: Effectively support enterprise sales cycles and account expansion   - Market Impact: Strengthen positioning and awareness within enterprise audiences   What You Bring  Your unique talents are what make you shine. For this role, the right fit looks like:  - 6+ years of B2B SaaS marketing experience; healthcare experience preferred   - Experience supporting enterprise or account-based marketing (ABM) strategies   - Strong ability to collaborate with Sales on complex, multi-stakeholder deals   - Proven success executing integrated marketing campaigns that drive pipeline and revenue   - Strong understanding of B2B buying groups and long sales cycles   - Excellent cross-functional collaboration and stakeholder management skills   - Experience with marketing automation, CRM, and project management tools (HubSpot, Salesforce, Asana)   - Highly organized, data-driven, and able to manage multiple priorities   - Strong written and verbal communication skills with the ability to translate complex ideas into clear messaging   Ready to Join?  If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we’d love to hear from you. Apply today and help us make healthcare simpler, smarter, and better—together.  The Fine Print (That Really Matters)  At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay up between $113,000 - $148,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.