Pomeroy

Role Description The client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders. This position supports the client's managed infrastructure services delivery for a major automotive manufacturing organization. The engineer operates within the client's IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale. Key Responsibilities - Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring. - Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing. - Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation. - Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner. - Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements. - Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes. - Identify and implement opportunities to automate or streamline report setup and distribution workflows. - Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices. Qualifications - 3–5 years of hands-on experience with IBM/Rocket ITOM report management tools. - Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance. - Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation. - Experience working in large-scale, multi-client managed services environment. Requirements - Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes. - Proficiency in IBM/Rocket ITOM platform administration and configuration. - Experience with report scheduling, output formatting, and automated distribution pipelines. - Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes. Soft Skills - Excellent attention to detail and data accuracy in report configuration tasks. - Strong written and verbal communication skills for cross-functional stakeholder engagement. - Ability to work independently in a fully remote environment with minimal supervision. Preferred Skills - Familiarity with ITIL service management frameworks and best practices. - Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic). - Knowledge of ServiceNow or similar ITSM platforms and integration patterns. - Scripting experience in Python, PowerShell, or shell for report automation. - Experience in automotive or manufacturing industry IT environments. Certifications - ITIL v4 Foundation (Preferred). - IBM Certified Administrator (relevant product line). Experience Level - Years of Experience: 3–5 years in IBM/Rocket ITOM administration. - Seniority Band: Senior Individual Contributor (JL8). - Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector.

Role Description - Coordinate with field engineers and vendors for installation activities - Understanding and troubleshooting IP Networks - Support circuit installation execution and basic troubleshooting - Monitor and update installation tasks through ServiceNow - Perform basic configuration and validation activities in Cisco Meraki environments - Ensure timely updates and communication during installation activities Qualifications - Basic knowledge of Cisco Meraki technologies - Working experience with ServiceNow interface - Good coordination and communication skills - Understanding of remote network installation/support processes - Certification is a plus Requirements - Good Meraki experience - Ability to write Python Scripts Company Description

Role Description The Technical Support Engineer is responsible for effectively identifying and resolving networking remote connectivity problems for end users while providing excellent customer service. - Troubleshoot and resolve technical support issues via telephone for customers utilizing xDSL, Cable, Fiber, Wireless, EOC, and VPN technologies - Coordinate with CLECs, ILECs, and ISPs to resolve issues - Provide installation and desktop support (when required) to users - Provision and configure router equipment (new installs, RMAs, etc.) - Complete and update trouble tickets in an expedient manner - Communicate with Broadband Provisioning and ESS Engineering to ensure proper SLEs are met - Work all escalated technical issues through resolution, owning the process and communicating updates to affected customers when necessary - Conduct and participate in customer meetings to discuss escalated and chronic support issues - Assist with reporting and analyzing ticket trends to identify opportunities to improve Tolt Solutions Customer Care services - Perform all technical support activities in a highly professional and service-oriented manner - Participate in customer retention efforts by providing regular updates during customer status meetings - Perform other duties as assigned Company Description

Role Description The Director of Sales Enablement is responsible for building and leading Pomeroy’s sales enablement function to improve seller productivity, pipeline generation, sales execution, and overall go-to-market effectiveness. This leader will partner closely with Sales Leadership, Marketing, Solutions, and Services to create a scalable enablement engine that supports Pomeroy’s evolving portfolio across Product, Professional Services, Managed Services, ACS, and Smart Desk. This is a build role—creating structure, consistency, and accountability across onboarding, training, sales process adoption, messaging, tools, and ongoing seller development. Key Responsibilities - Sales Enablement Strategy - Build and lead the company’s sales enablement strategy across: - Onboarding - Continuous learning - Sales methodology - Product and services enablement - GTM readiness - Establish a scalable enablement framework aligned to Pomeroy’s growth strategy and portfolio expansion goals - Improve seller effectiveness across prospecting, pipeline generation, account management, and deal progression - Onboarding & Training - Design and operationalize a structured onboarding program for: - New sellers - Sales leaders - Overlay and specialist roles - Reduce ramp time and improve early productivity for new hires - Develop role-based training paths tied to sales motions and customer segments - Portfolio & Solution Enablement - Partner with Product, Services, and Solutions teams to enable the field on: - Managed Services - ACS - Smart Desk - Professional Services - Core technology solutions - Help shift the organization from transactional selling toward strategic, services-led engagements - Build enablement content focused on business outcomes, customer value, and competitive differentiation - Sales Process & Methodology - Drive adoption of consistent sales methodology, qualification standards, and pipeline discipline - Support forecast rigor and opportunity management best practices - Reinforce strategic account planning and customer engagement models across the sales organization - Content & Tools - Build and maintain centralized enablement assets including: - Playbooks - Battlecards - Discovery frameworks - Talk tracks - Proposal support content - Improve utilization and effectiveness of sales tools and platforms - Ensure sellers can easily access and leverage enablement resources - Cross-Functional Leadership - Partner closely with: - Sales Leadership - Marketing - Services - Solutions - Operations - Align enablement priorities to business goals, pipeline gaps, and portfolio focus areas - Support GTM launches, strategic initiatives, and sales kickoff programs What Success Looks Like - Faster ramp time for new sellers and leaders - Improved pipeline generation and qualification discipline - Increased adoption of strategic services offerings across the sales organization - Consistent sales methodology and account management practices - Better forecast accuracy and deal progression - Higher seller productivity and win rates Qualifications - Bachelor's degree required - 5-10+ years of proven experience in Sales Enablement, Sales Training, or GTM Enablement leadership roles - Background supporting IT services and solutions sales organizations preferred - Experience enabling: - Enterprise sales teams - Account management teams - Services-led sales motions - Strong understanding of sales methodologies, pipeline management, and strategic selling Leadership Characteristics - Builder mindset with ability to create structure in evolving environments - Strong communicator and facilitator capable of influencing senior sales leaders - Operationally disciplined with focus on measurable business outcomes - Collaborative partner across Sales, Marketing, Services, and Product organizations Non-Negotiables - Ability to build enablement programs from the ground up - Strong executive presence and credibility with sales leadership - Experience driving adoption and behavioral change within sales organizations - Passion for improving seller effectiveness and execution discipline

Role Description We are looking for a bold, strategic, and execution-focused Senior Field Marketing Manager to be the driving force behind regional demand generation and pipeline acceleration. In this role, you will act as the key marketing partner for Sales, crafting high-impact programs that spark engagement, build relationships, and turn opportunities into revenue. You will own the field marketing strategy across regions, blending creativity with data to deliver measurable business outcomes. Your work will directly influence growth and position Pomeroy as a trusted leader in workplace transformation. What You'll Do - Design and execute high-impact field marketing programs, executive roundtables, summits, industry events, partner initiatives, and targeted outreach campaigns. - Own and optimize the regional marketing calendar to increase pipeline and achieve revenue goals. - Build integrated campaigns across digital, content, and in-person channels to engage and convert high-value accounts. - Lead standout events like national sales meetings, executive summits, and client experiences. - Analyze performance, track pipeline influence, and continuously refine programs for impact. - Act as the go-to marketing strategist for regional Sales and Channel teams. - Develop and execute account-based marketing (ABM) strategies targeting key decision-makers like CIOs and CTOs. - Support active deals with tailored content, engagement, and personalized marketing assets. - Collaborate with partners and channel teams to co-create campaigns. - Contribute to RFP responses with compelling narratives that elevate Pomeroy's differentiation. - Translate core brand messaging into compelling, audience-specific campaigns that resonate regionally. - Collaborate on vertical-specific content across industries like healthcare, retail, manufacturing, and financial services. - Ensure every touchpoint from events to campaigns reflects a consistent, powerful brand voice. - Track and manage campaign performance using tools like HubSpot and Salesforce. - Deliver clear, actionable reporting on pipeline contribution, ROI, and marketing effectiveness. - Use intent data and sales intelligence tools (e.g., ZoomInfo) to sharpen targeting and prioritize opportunities. Qualifications - Bachelor's degree in Marketing, Business, Communications, or any related field. - 8+ years of B2B marketing experience. - Experience in field marketing, demand generation, or account-based marketing. - Proven success driving pipeline and revenue impact. - Experience in IT services, SaaS, cloud, or technology-driven environments. - Strong ABM expertise and deep collaboration with Sales teams. - Proficiency in HubSpot (or similar) and Salesforce. - Exceptional project management skills and ability to juggle multiple initiatives. - Willingness to travel. Requirements - Experience marketing to IT leadership in mid-market and enterprise accounts. - Familiarity with intent data and sales intelligence platforms (ZoomInfo, 6sense, Bombora). - Background in high-growth or private equity-backed environments. - Experience with partner and channel co-marketing strategies. - Exposure to RFP processes or proposal development in tech services. Why This Role Matters This isn't just another marketing role. Pomeroy isn't just another technology company. We are looking for someone to build an opportunity. This is a chance to influence strategy, shape growth, and create connections with customers and partners. You will have a seat at the table and a voice in strategy. If you're ready to turn ideas into impact and have revenue-filled campaigns, then Pomeroy is ready to speak with you. Click apply now!

Role Description The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage. - Provide exceptional and professional customer service to our clients - Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool - Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools - Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management - As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups - Collaborate effectively with other service desk team members - Participate in ongoing training for service desk operations - Work on projects or tasks assigned by leadership Qualifications - High school diploma or G.E.D. - One or more years of technical training in computer support preferred - Two or more years of technical or customer support experience - Experience working with company products and operating systems - Experience with solving computer related problems - Experience working with company escalation policy Requirements - Interpersonal skills to interact with customers and team members - Good communication skills - Organization skills to balance and prioritize work - Analytical and problem-solving skills - Ability to work in a remote team environment - Access to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed - A dedicated work area that is free from distraction and allows security for customer/client information - Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy's equipment Company Description

Role Description We are seeking a highly skilled Senior Teamcenter ITK Developer to join a dynamic engineering and product lifecycle management (PLM) environment. This is a 100% remote opportunity (U.S. only) where you will play a critical role in designing, developing, and supporting custom Teamcenter solutions that drive enterprise engineering operations. This role is ideal for a hands-on developer who thrives in complex environments, enjoys solving challenging problems, and can work directly with engineering stakeholders to deliver scalable, high-quality solutions. - Design, develop, and maintain custom Teamcenter ITK solutions within a Unified Architecture environment - Collaborate with engineering and business stakeholders to translate requirements into technical solutions - Perform root cause analysis, troubleshoot issues, and drive resolution for critical (severity-level) incidents - Support and enhance core Teamcenter modules including: - Structure Manager - Configuration Manager - Workflow Management - Product Structure Editor (PSE) - Active Workspace (AWC) - Develop and integrate solutions using Teamcenter SOA and BMIDE - Participate in system architecture discussions, deployment strategies, and performance optimization - Provide front-line support and continuous improvement recommendations for PLM processes - Ensure code quality through testing, version control, and best development practices Qualifications - Strong experience with Teamcenter ITK development and Unified Architecture (UA) - Hands-on experience with: - NX Manager - Active Workspace (AWC) - Teamcenter SOA - BMIDE administration - Workflow configuration and customization - Experience working in both 2-Tier and 4-Tier Teamcenter environments, including Dispatcher - Proficiency in: - Java - C++ - Perl - Shell scripting - Development tools such as Visual Studio and GitHub - Experience working across Linux and Windows environments - Strong analytical, debugging, and problem-solving skills - Ability to work directly with business and engineering teams to drive outcomes and improvements - Excellent communication skills and ability to operate independently in a remote setting Requirements - Teamcenter administration experience (Preferred) - NX (Siemens NX) development experience (Preferred) - Exposure to enterprise PLM integrations and large-scale deployments (Preferred) Benefits - Self-starter who can operate with minimal supervision - Strong ownership mindset with a focus on delivery and quality - Ability to navigate ambiguity and drive solutions in a fast-paced environment - Proven experience supporting mission-critical engineering systems

Role Description Assists in the administrative functions of the procurement process and the supplier relationships for various contracted services, commodities, and events. Essential Functions - Administration: - Assists Purchasing Specialists with the administrative functions of the procurement process under moderate supervision. - Involved in functional communication among team and interdepartmental members and suppliers to ensure satisfaction with contracted services. - Maintains data concerning the status of open purchase orders, such as ETAs, shipment tracking, delivery, and acceptance of the orders, with moderate direction. - Maintains the Item Master Database processing part additions, activations, and deactivations accurately and timely. - Manages the daily processing of Customer Returns. - Manages time effectively to assure all daily tasks are completed. - Supports the Rebate Database with accurate and timely updates. - Facilitates effective communication via department email boxes, faxes, and telephone. - Understands and adheres to departmental policies and procedures, making suggestions for improvement. - Assists in the reconciliation of Accounts Payable discrepancies. - Process Improvement and Associate Success: - Expresses ideas for change that positively affect existing methods, services, or products. - Works as an individual and as a team member to accomplish common goals. - Effectively multi-tasks on multiple assignments and deliverables. - Asks questions, reads manuals, and attends classes. - Possesses basic knowledge of the company's business and internal organization. - Behavioral Competencies: - Initiative to Learn: - Asks questions. - Takes notes. - Retains and applies newly acquired knowledge. - Accepts and uses feedback to improve skills and abilities. - Communication: - Keeps manager informed of any problems, challenges, or unanticipated events affecting work. - Listens respectfully and avoids interrupting. - Works as a Team Member: - Supports team decisions to implement changes, suggestions, improvements, and solutions. - Encourages and supports the exploration and application of best practices. - Acts with Integrity & Respect: - Prevents personal conflicts from interfering with objectivity. - Consistently arrives on time for meetings and appointments. - Accepts responsibility for the results of decisions and actions. - Behaves in a way that is consistent with the company's values. Qualifications - Internal: - 2 years college completed at an accredited university (48 credit hours) plus 2 years relevant experience or 4 or more years relevant experience. - Minimum of 2 years of purchasing experience preferred. - Communicates well both orally and in writing. - Basic knowledge of Microsoft Office, Visio, and Project desired. - External: - 2 years college completed at an accredited university (48 credit hours) plus 4 years relevant experience or 8 or more years relevant experience. - Minimum of 2 years of purchasing experience preferred. - Communicates well both orally and in writing. - Basic knowledge of Microsoft Office, Visio, and Project desired. Requirements - Identifies problems where development of new solutions, methods, and systems will impact the department's overall success. - Identifies problems quickly and suggests business solutions. - Offers recommendations and sees task assignments and projects through to completion. - Completes task-level activities. - Communicates effectively by telephone and in group meetings and discussions. - Daily sitting, focusing on and operating a personal computer or terminal keyboard for over 60 minutes at a time. - Communicates by telephone for up to 60 minutes at a time daily. - Writes using pen/pencil or personal computer keyboard for up to 30 minutes at a time daily. - Communicates and is understood by others. - Reads printed words and numbers in printed form and on computer/terminal monitor. - Distinguishes objects or symbols at 20 feet or more and 20 inches or less. Equipment Used and Necessary - Calculator - Personal computer or terminal - Computer printer - Fax - Photocopier - Telephone Environment - Office environment, including air conditioning and fluorescent lighting.

Role Description The Senior Director of Revenue Operations is a critical leadership role responsible for building and scaling a high-performing, data-driven revenue operating model. This individual will drive execution discipline, pipeline integrity, and forecast accuracy across the sales organization while enabling consistent, scalable growth. This role sits at the center of Sales, Services, Finance, and Marketing—ensuring alignment across teams and translating strategy into measurable outcomes. The ideal candidate is a hands-on operator who brings structure, insight, and accountability to the revenue engine. Essential Duties & Responsibilities - Revenue Operations & Sales Execution - Own and lead the revenue operating cadence, including pipeline reviews, forecast calls, and performance inspections. - Drive pipeline integrity by ensuring accurate qualification, stage progression, and data hygiene across all opportunities. - Establish and maintain bottoms-up forecasting discipline, improving predictability and visibility into revenue performance. - Identify pipeline gaps and develop actionable plans to improve coverage, conversion, and overall sales productivity. - Build executive-level reporting and dashboards that provide clear, actionable insights into performance. - Data Quality & Pipeline Governance - Implement and enforce consistent deal qualification frameworks (e.g., MEDDPICC/BANT) across the sales organization. - Partner with Sales and Services to ensure deal structures are aligned, commercially sound, and executable. - Lead deal inspection processes to improve win rates, reduce cycle times, and increase forecast accuracy. - Ensure all opportunities are appropriately qualified with clear next steps, risk identification, and realistic close expectations. - Sales Enablement & Productivity - Lead sales enablement efforts with a focus on improving seller productivity and effectiveness. - Design and deliver targeted enablement programs based on pipeline insights, performance trends, and strategic priorities. - Accelerate onboarding and ramp for new sellers through structured programs and tools. - Drive adoption of sales methodologies, tools, and best practices across the organization. - Go-to-Market (GTM) Alignment - Partner with Sales and Marketing leadership to define and operationalize GTM strategies, including segmentation, coverage models, and prioritization. - Align portfolio positioning with sales execution to drive growth across core and expansion offerings. - Support account planning rigor and ensure focus on high-value opportunities and target accounts. - Cross-Functional Leadership - Serve as a key partner to Services, Finance, and Marketing to ensure alignment on deal execution, capacity planning, and revenue expectations. - Collaborate with Finance on forecast alignment and performance tracking. - Work with Services leadership to ensure delivery considerations are incorporated into deal shaping and pipeline planning. Success Measures - Improved forecast accuracy and predictability - Increased pipeline coverage and quality - Higher win rates and deal conversion - Measurable gains in seller productivity and quota attainment - Consistent execution of sales operating cadence and discipline Qualifications - 10+ years of experience in revenue operations, sales operations, or sales leadership roles. - Proven ability to build and scale revenue operating models in growth-oriented environments. - Strong expertise in forecasting, pipeline management, CRM systems, and sales analytics. - Experience driving sales enablement and improving seller productivity. - Ability to influence and align senior stakeholders across multiple functions. - Analytical mindset with strong business judgment and operational execution skills. Desired Profile - Hands-on operator with a strong bias for action - Brings structure, clarity, and accountability to complex environments. - Comfortable working across functions and influencing without direct authority. - Balances data-driven decision making with practical business insight. - Focused on outcomes, not just activity. Physical and Mental Demands - Physical Demands - Regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. - Frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. - Must have ability to ascend and descend stairs. - Specific vision abilities required include close vision and the ability to adjust focus. - Mental Demands - Regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with employees, clients, and vendors. - Must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors. - General Office Environment - Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. - Work is generally performed within an office environment, with standard office equipment available.

Role Description The Oracle Program Manager is responsible for leading and coordinating the delivery of technical and functional support services for Oracle applications. This role drives both strategic direction and operational execution, ensuring Oracle initiatives are aligned to business goals while maintaining disciplined delivery across the portfolio. Operating at a level above traditional project management, the Program Manager oversees timelines, coordinates resources, tracks cost and effort, and provides clear, consistent status reporting to leadership. The role serves as the primary liaison between business stakeholders, functional analysts, technical teams, Oracle partners, and leadership to ensure successful outcomes across all Oracle initiatives. Qualifications - Bachelor’s degree in Information Technology, Business, or a related field. - 10+ years of IT/relevant experience, with significant experience supporting or delivering Oracle solutions. - 5+ years working in an application support environment. - Demonstrated expertise in program and project management within complex, cross‑functional environments. - Experience with IT service management practices; ITIL Foundations certification recommended (advanced ITIL certifications a plus). - Excellent written and verbal communication skills, with the ability to engage executive leadership, business partners, and technical teams. - Proven ability to lead geographically dispersed and matrixed teams. - Strong analytical and problem‑solving skills, with a focus on driving measurable business outcomes and client satisfaction. Requirements - Provide strategic direction and operational oversight to cross-functional Oracle support teams, including functional analysts, technical resources, and managed service providers. - Establish clear expectations, delivery standards, and operating rhythms to ensure consistent execution across support, enhancement, and stabilization activities. - Mentor and coach team members on Oracle delivery best practices, governance, documentation standards, and effective customer and vendor engagement. - Support onboarding and structured knowledge transfer for new Oracle resources to ensure service continuity and sustained system expertise. - Own end-to-end program management for Oracle initiatives, including support operations, enhancements, upgrades, and roadmap execution, ensuring alignment to business objectives and vendor roadmaps. - Drive both strategic planning and disciplined execution by managing timelines, coordinating resources, tracking cost and effort, and maintaining clear prioritization across initiatives. - Lead continuous improvement efforts by identifying process optimizations, reducing technical debt, improving support and incident resolution, and strengthening service management practices. - Ensure delivery quality and operational readiness by coordinating testing (functional, regression, UAT), managing release readiness for quarterly updates and patches, and validating solutions against requirements. - Establish and govern program documentation standards, maintaining centralized and auditable repositories that support operations, compliance, and knowledge continuity. - Provide executive-level visibility through regular, data-driven reporting on program health, risks, delivery metrics, service performance, and realized business value. - Manage program financials, resources, and vendor performance by overseeing budgets, optimizing internal and external resource utilization, and ensuring vendor accountability and value realization. - Serve as the primary coordination point between business stakeholders, Oracle functional and technical teams, broader IT teams, and external Oracle partners. - Facilitate design reviews, solution validations, and governance forums to drive alignment, informed decision-making, and efficient execution. - Communicate program status, risks, dependencies, and outcomes to executive leadership in a clear, concise, and business-focused manner. - Lead change management efforts for Oracle Fusion enhancements, upgrades, and new capabilities, ensuring alignment between business priorities and delivery. - Partner with business and training teams to drive user readiness, effective knowledge transfer, and adoption of new functionality. - Minimize operational disruption through clear communication, structured training, and coordinated post-deployment support. Benefits