• Monitor, support, and troubleshoot enterprise routing, switching, wireless, SD-WAN, firewall, and telecommunications infrastructure. • Configure and support Cisco Catalyst, Cisco DNA Center, Meraki, Silver Peak (EdgeConnect), Cradlepoint, Palo Alto, and Prisma networking and security platforms. • Respond to and resolve network incidents including node outages, interface failures, BGP routing issues, WAN connectivity problems, packet loss, latency concerns, and security-related network events. • Support BGP, OSPF, VLANs, STP, EtherChannel, ACLs, QoS, DHCP, DNS, VPN, and network segmentation technologies. • Utilize SolarWinds and network analysis tools to monitor performance, identify issues, and maintain operational stability. • Manage ISP circuits, MPLS, broadband, LTE, SD-WAN, and carrier services. • Perform network hardware installations, firmware upgrades, lifecycle replacements, and configuration changes. • Maintain network documentation, diagrams, standards, and operational procedures. • Provide tier-2 and tier-3 support for escalated network incidents and service requests.

• Install, configure, and maintain telecommunications equipment including routers, switches, modems, and structured cabling. • Perform diagnostics and repairs on network hardware and software issues. • Conduct routine inspections and preventive maintenance on network infrastructure. • Collaborate with engineering and IT teams to support network upgrades and expansions. • Document network configurations, maintenance activities, and service reports. • Respond to service tickets and troubleshoot connectivity issues in a timely manner. • Ensure compliance with safety standards and industry regulations. • Assist in planning and implementing network security measures. • Provide technical support and training to end-users as needed. • Work in a safe and effective manner. • Maintain confidentiality of company information and records when required.

• Design, implement, and manage network infrastructure across 70+ clinic and corporate locations • Lead a networking strategy and deployment using Fortinet and Zscaler, ensuring optimal performance, redundancy, and failover across clinic sites • Administer and optimize Zscaler ZIA for secure internet access, zero trust network access, and SaaS application control • Manage firewall policies, centralized configuration, and firmware lifecycle across the environment • Implement and maintain internet redundancy strategy (fiber primary, coax/5G failover) across Tier 1 and Tier 2 clinic sites • Monitor network health and performance using available tools; identify and remediate root causes of clinic slowness, outages, and disconnections • Establish and maintain network standards, documentation, and configuration baselines across all sites • Define and report on network KPIs including MTTR, uptime, outage trends, and ISP performance • Partner with the security team to enforce ZTNA policies, access controls, and network segmentation • Support clinic technology deployments for new location openings and infrastructure upgrades • Manage vendor relationships with ISPs, Fortinet, Zscaler, and other network technology partners • Evaluate emerging technologies and provide strategic recommendations to improve network reliability and reduce operational overhead • Other related networking duties as assigned • Occasional travel for critical issues or growth • Being on call rotation

• The Provider Network Strategy Specialist is responsible for analyzing, developing, and executing network development strategies to support the growth and optimization of the organization’s Value-Based Care (VBC) provider network. • This role plays a key part in identifying network gaps, evaluating provider opportunities, and driving strategic recruitment initiatives aligned with organizational and market objectives. • Reporting to the Senior Director of Operations, this position exercises independent judgment and discretion in assessing network performance, prioritizing provider recruitment efforts, and recommending solutions that impact network adequacy, access, and value-based performance outcomes. • The Specialist serves as a strategic partner to internal stakeholders and external providers, balancing data-driven analysis, provider engagement, and operational execution to support sustainable network growth and alignment with regulatory and value-based care requirements.