• Lead the development and execution of digital adoption strategies to enhance customer experience and product utilization • Partner with Customer Success Marketing to define and drive the digital customer success communications roadmap • Build and own a best-in-class Customer Success email marketing program and content that drives CrowdStrike product onboarding and adoption in a scalable way • Create standardization and guidelines for Customer Success email design, voice, content, and format across all products and services • Design, implement, and optimize Customer Success programs and product adoption email journeys to drive customer engagement and feature utilization • Analyze email data and performance metrics to identify opportunities for improvement and upsell; demonstrate impact on product adoption • Manage prioritization process for new or existing email campaign enhancements • Write compelling copy for new and existing email campaigns (in partnership with other internal teams) • Run experiments to continuously improve email content and performance • Gather requirements for CS Ops, Product, Engineering, and Data teams to build integrations that enable product-data-driven email campaigns and automation • Source relevant content across the organization for customer success newsletters and all-hands meetings • Create and consult on additional Customer Success content as needed • Stay up-to-date with innovation and best practices in email marketing and digital adoption • Collaborate with Technical Account Managers, Technical Support Engineers, Customer Research, and Customer Marketing teams to ensure alignment on customer needs • Work with product stakeholders to define goals and metrics for emails and digital content • Gather and follow up on requirements and enhancement requests related to email marketing tools • Leverage AI tools to automate and enhance content creation, personalization, and customer insights

Title: Clinical Program Manager, Care Navigation, Remote US Location: United States Job Description: About Carewell Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. About the Role This is a rare opportunity to be the first clinical hire at a growing care navigation program. You won't just build the program — you'll live it. In this dual role, you'll carry an active caseload of patients while working alongside leadership to design the infrastructure, workflows, and standards that will define how we deliver care at scale. As the program grows, so will you — with the potential to grow into a leadership role overseeing a multidisciplinary team of advocates, CHWs, and clinical staff. If you're energized by doing the work and building the system around it, this role was written for you. What You'll Do Clinical & Patient-Facing - Deliver hands-on care navigation services to a diverse patient population - Conduct SDOH screenings and connect patients to community resources, benefits, and support services - Serve as a consistent advocate for patients navigating complex health and social systems - Build trusted relationships with patients, families, and care teams - Identify gaps in care and escalate or intervene appropriately - Appropriately document all patient interactions in all relevant systems (not solely in a Electronic Health Record - Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation Program Building - Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care - Help define program parameters, intake processes, and outcome metrics - Contribute to technology selection, implementation, and optimization - Develop training materials and onboarding frameworks in preparation for team growth - Provide real-time clinical insight to inform strategic decisions Growth & Leadership (potential trajectory) - For the right candidate, there is potential to transition into a lead/supervisory role overseeing advocates, CHWs, LVNs, and other staff - Contribute to hiring, mentoring, and performance of future team members - Serve as a culture carrier and clinical role model as the team scales Who You Are - Licensed for multi-state practice — Must hold an active Nurse Licensure Compact (NLC) multistate license and be prepared to obtain licensure in non NLC states as the program expands - Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work - Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role - Telehealth experience — Demonstrated expertise in delivering telehealth/remote based care management, including the ability to build rapport, assess clinical needs, and coordinate care via telephonic and digital engagement tools rather than traditional clinic-based settings. - SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems - Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow - Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor - Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems - Resilient problem-solver — you don't wait for perfect conditions; you find a way - Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations Nice to Have - Experience in a startup, pilot program, or ground-up initiative - Familiarity with value-based care or population health models - Bilingual (Spanish or other languages depending on your target population) - CHW (Community Health Worker) certification - Experience with Motivational Interviewing or trauma-informed care frameworks Why This Role - Ground-floor opportunity to shape a program from day one - Close partnership with leadership — your voice will matter - Competitive compensation with growth trajectory tied to program expansion - Meaningful, mission-driven work with visible patient impact What We Offer - Competitive compensation - Health, Dental, and Vision insurance - Short-term Disability and Life Insurance (100% employer-sponsored) - Long-term Disability - Supplemental Life Insurance (employee-sponsored) - 401(k) Retirement Plan - 100% Remote - Generous paid time off and 6 paid holidays - Employee discount Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones. As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you. Tips for a Successful Interview with Carewell We value your time and want to get the most out of our conversation. To help us understand your experience, please keep the following tips in mind: 1. Use the STAR Method When we ask about your past experiences, we are looking for specific stories rather than general philosophies. We highly recommend framing your answers using the STAR method: - Situation: Set the scene (briefly). - Task: Describe what you were responsible for. - Action: Explain the specific steps you took. - Result: Share the outcome (with data or metrics if possible). 2. Be Specific, Not Theoretical We want to hear about what you have actually done, not what you would do in an ideal world. Avoid phrases like "I usually..." or "In my opinion..." and instead start with "There was one time when I..." 3. Focus on Your Individual Contribution While teamwork is important, we are hiring you. When describing projects, be sure to highlight your specific role and the impact you personally made, rather than just using "we." 4. Keep it Concise We have a lot to cover! Aim for answers that are 2–3 minutes long. If we need more detail, we’ll be sure to ask follow-up questions. 5. KPIs / Metrics Carewell is results driven. Come prepared to talk about the key metrics you were responsible for driving in similar roles. We’ll want to know how you directly measured, reported on, and improved those metrics.

Role Description We seek a research assistant to support program delivery and evaluation for a produce prescription and nutrition education program aimed at families facing food access challenges in Washington, DC’s Wards 7 and 8. - Assist staff in the daily execution of program tasks and projects. - Provide administrative support to Program Manager and Program Coordinator. - Maintain office files and manage financial records. - Complete purchase and reimbursement requests. - Assist with fundraising by researching funding prospects and managing logistics for events. - Assist with special projects related to program goals and mission. This is a PRN (as needed), non-benefits eligible position. We are seeking a Program Assistant who is able to commit up to 20-30 hours per week. Qualifications - High School Diploma or GED (Required) - 1 year performing administrative tasks (Required) - Bilingual (Spanish) proficiency is preferred. Requirements - Proficient in all Microsoft Office applications, including Outlook, Excel, and Access. - Ability to produce quality reports under tight deadlines. - Ability to maintain composure and professionalism in a busy clinic environment. - Web design and desktop publishing skills a plus. Company Description

Title: Senior Manager, Web Program Management Location: IL, Chicago Job Description: Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is a hybrid work schedule in Chicago. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member has the opportunity to make a meaningful difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 125+ locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. Sono Bello is America's top cosmetic surgery specialist, with 150+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. The Senior Manager, Web Program Management, is responsible for leading the execution and optimization of Sono Bello’s web initiatives to support patient acquisition, lead generation, and conversion. This role, reporting to the Director of Digital Product, partners closely with Sales, Marketing, Tech, Operations, and external agencies to deliver high-quality, scalable web experiences that align with business goals and enhance the patient journey. This is a highly cross-functional role focused on program delivery, operational excellence, and continuous improvement of web performance. KEY RESPONSIBILITIES: - Work with the Digital Product Director to define strategic priorities and implement the web roadmap - Collaborate with the Digital Product Director to scope out and build AI agent solutions into the workflows to streamline the operations and drive efficiency - Lead cross-functional teams (Sales, Marketing, Tech, Operations, and external agencies) to deliver web initiatives on time and within scope - Manage execution of key projects, including website maintenance/enhancements, CMS updates, listing management, and feature releases - Drive ongoing website optimization through testing, personalization, SEO, and UX improvements to improve lead generation and conversion - Establish and manage program processes, including intake, prioritization, timelines, and resource coordination - Track and report on KPIs such as traffic, engagement, and conversion; provide insights and recommendations for improvement - Conduct research and data analyses to support assessment of strategic web opportunities - Identify risks, dependencies, and delivery challenges; proactively manage issue resolution and escalate when appropriate - Partner with Legal to ensure web content meets healthcare regulatory standards - Coordinate with external agencies and vendors to support the successful execution of web initiatives QUALIFICATIONS: - 8+ years of experience in web program management, digital product management, or marketing operations - Bachelor’s degree in Business, Marketing, or a related field - Proven experience delivering cross-functional web or digital initiatives in a fast-paced environment - Knowledge of web technologies (e.g., HTML, CSS), CMS platforms (e.g., WordPress, Unbounce, Adobe Experience Manager), and analytics tools (e.g., GA4) - Familiarity with A/B testing, SEO, and conversion rate optimization - Ability to manage multiple projects and priorities with strong attention to detail - Strong communication and stakeholder management skills - Experience in healthcare, retail, or service-based industries is a plus COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $128,000 - $160,000 depending on experience. BENEFITS: - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays #LI-VB1 #Remote #LI-Hybrid #LI-VB1 #LI-Hybrid #LI-VB1 Compensation Range $128,000 - $160,000 USD Additional Bonus $12,800 - $16,000 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)