Playlist

Role Description As Playlist continues to grow, we’re looking for a North America talent acquisition manager, GTM who’ll shape how we attract and hire exceptional go-to-market talent. You’ll lead a fully remote team of 6 to 8 recruiters, partner closely with GTM leaders, and use data and insights to build scalable, inclusive hiring strategies that fuel growth. This is a fully remote position with no return to office. - Translate GTM hiring priorities into role-level strategies, calibrated pipelines, and clear delivery plans - Lead, coach, and develop a team of 6 to 8 full-cycle recruiters, setting expectations, creating strong operating rhythms, and driving accountability - Advise hiring managers on role calibration, evaluation standards, and trade-offs to balance speed, quality, and candidate experience - Interpret market and pipeline signals to anticipate hiring challenges tied to role complexity or volume, adjusting approach as needed - Own consistency and quality across your hiring portfolio, identifying patterns that may introduce bias or hiring risk and correcting early - Use recruiting dashboards and team metrics to monitor pipeline health, throughput, and time-to-fill, then remove bottlenecks and improve performance - Strengthen core recruiting systems and process adherence across intake, interview structure, offer workflows, and approvals, ensuring fairness and compliance - Partner cross-functionally to align hiring plans to headcount needs and keep leaders informed through clear, decision-ready insights Qualifications - 8+ years of recruiting experience, including 2+ years of people leadership experience - Deep experience hiring for GTM functions in a high-growth environment - Strong hiring judgment and comfort making trade-offs across urgency, quality, and candidate experience - Confidence advising senior leaders on calibration, expectations, and hiring decisions - Strong working knowledge of full-cycle recruiting systems and standards, including intake, structured interviews, and offer workflows - Ability to use data to tell a clear story, guide prioritization, and drive improvements across a team - Proficiency with Greenhouse and GoodTime, with a focus on clean process execution and accurate data - A collaborative, people-first leadership style with a commitment to consistent, equitable hiring outcomes Benefits - You’ll help build the GTM teams that connect people to real-world experiences they love, while supporting the businesses that make those moments possible. - You’ll join a mission-driven, inclusive group where curiosity, craft, and data come together, and where you can make an impact that scales. Company Description At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Role Description As the Director, Field Sales, you will own and drive the strategy for ensuring ClassPass partner supply growth within multiple regions throughout the United States and Canada. You are a leader of leaders with experience in driving team performance, building a culture aligned with ClassPass values while achieving our business goals. - Create, implement and evaluate sales strategy with minimal cues from Leadership team - Manage a team of 6-8 Regional Sales Managers and ensure attainment / over-achievement of ClassPass supply acquisition, optimization, upsell and retention targets - Serve as primary negotiation backstop to support your team of managers and individual contributors in landing the most challenging deals - Drive an ROI-based talent acquisition strategy with a particular focus on market opportunity sizing and succession planning - Lead efforts to ensure best-in-class employee onboarding, coaching and development programming - Foster business impactful connections within your regional Fitness and Wellness industries through attendance at conferences, networking and field visits - Travel at least 30% of the time to markets within your region to support your team in achieving their sales goals - Drive a Center for Sales Excellence through your own leadership as well as collaboration with other leaders, Revenue Operations, Revenue Enablement, and other stakeholders - Periodically present to Executive Leadership Team on status of efforts - Independently create business cases for new strategies, including detailed cost-benefit analysis - Effectively manage expenses to ensure budget compliance and return on investment - Collaborate with cross-functional stakeholders to ensure overall regional growth target attainment - Leverage Salesforce and Salesloft analytics to monitor your teams’ sales funnel and identify areas of opportunity Qualifications - Non Negotiables: Experience managing managers, Field Sales Expansion, and a knowledge of SMB clients - 5-7 years of progressive B2B Sales Management Experience (SaaS preferred) with demonstrable mastery of the best practices for outbound Field and Inside sales; both presale and postsale - 3+ years of managing managers - 2+ years of B2B Sales Individual Contributor (SaaS preferred) with a consistent track record of hitting or exceeding expectations - Proven experience with generative thinking to deploy innovative strategies that raise the bar in terms of performance - Expert-level problem solving skills with an emphasis on strategic thinking, prioritization, and balancing interests of all stakeholders - Exemplary B2B sales negotiation skills - Expert level of public speaking experience with audiences ranging from individual contributors, peer stakeholders, executive leaders and large external audiences - Strong leadership behaviors designed to motivate and continuously develop a team of 6-8 Regional Sales Managers - Proven ability to independently gain buy-in and collaboration from cross-functional stakeholders in support of sales objectives - Excellent and concise written communication skills, including in presentations - Demonstrable sales track record of consistent over-performance on monthly/quarterly quotas and OKRs - Familiarity with and/or professional connections with the local fitness and wellness industry in your region, preferred - Advanced proficiency with Salesforce, Salesloft and Microsoft Suite - Willingness to travel throughout your region Requirements - While this is a remote role not requiring attendance to a designated Mindbody + ClassPass office, this role requires the employee to reside within the designated region they are supporting, up to 30% of the time Benefits - The base salary range for this position in the United States is $140,000 - $215,000 - The total compensation package for this position will also include an uncapped commission target of $65,000, equity, benefits and/or other applicable incentive compensation plans

Role Description At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making. Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our teams to make impactful choices. As a Business Intelligence Analyst, Product Analytics, you'll be a critical data partner for our Product organization, building the analytical infrastructure that tells the story of our customers. You'll: - Collaborate with Product teams to understand reporting needs, identify and develop data models in support of self-service, advise on event tracking definitions, and empower self-service in product analytics tools such as Mixpanel. - Build the data quality infrastructure and governance frameworks needed to empower self-service analytics through AI, ensuring stakeholders can confidently trust the results. - Develop dashboards and data visualizations in Hex and Sigma that translate complex data into clear, actionable insights for stakeholders across the Product organization, while collaborating with PMs to address data needs for upcoming features on the product roadmap. - Design and maintain robust data models using SQL in dbt, creating a single source of truth that drives strategic decision-making. - Contribute to the roadmap with Product stakeholders to define goals, prioritize work, and communicate expected timelines and deliverables. - Proactively identify gaps in analytics infrastructure and present solutions. Qualifications - Bachelor's degree, preferably in a quantitative field. - Solid experience in Data Analytics, or a similar role that involves user behavior analysis, preferably in a B2C setting. - Prior experience working with Product teams and Product Analytics (such as A/B testing, funnel analysis, event tracking, user journey analysis, etc.). - Advanced SQL skills. - Experience developing data models in cloud data warehouses (Snowflake, or similar tools). - Exceptional ability to communicate complex technical concepts to non-technical audiences. - Collaborative approach to problem-solving and team dynamics. - Comfort with a remote work environment, collaborating with team members across the globe. Company Description We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Role Description Most finance roles ask you to build models. This one asks you to build the future of how finance works - and then use it to run the models. - Own long-range forecasting for a multi-billion dollar platform (Mindbody + ClassPass + EGYM). - Co-build the internal tools that make forecasting work faster, higher-signal, and more auditable. - Drive strategic decision making and capital allocation. - End-to-end ownership of the 5-year model: architecture, assumptions governance, scenario logic, and internal tooling. - Manage the process: milestone sequencing, deliverable quality, cross-functional assumption alignment. - Coordinate analysts, unblock work, and ensure output meets executive standards. - Translate model outputs into the strategic narrative that drives capital allocation and board-level decisions. - Co-engineering role with your manager to build production tools for forecasting, analysis, and reporting using Claude Code/Cursor. - Ship new tools and maintain existing ones. - Contribute to various executive deliverables: monthly business reviews, executive updates, board packages, ELT strategy sessions. - Engage in strategic ad-hoc work: capital allocation projects, debt covenants sensitivity analysis, investment-case modeling. Qualifications - 4+ years in FP&A, quantitative finance, management consulting, business analysis - SaaS or tech preferred. - Model design rigor: built complex, multi-layer models (financial, operational, quantitative). - Recognize brittleness, apply best practices (modularity, assumption governance, version control). - Articulate when a model is over-engineered vs. under-structured. - Python fundamentals: read, write, debug Python without AI assistance. - Comfortable with Pandas/Polars, SQL, Git workflows. - Troubleshoot broken code and explain what it does line-by-line. - AI-assisted tooling (Claude Code, Cursor): shipped production tools using Claude Code/Cursor. - Use AI to build faster but know when the output is wrong. - Demo required: tool with 1000+ lines of code and multiple modules. - Finance + engineering hybrid: build internal tools that power forecasting, scenario planning, and executive reporting. Requirements - Optimize hiring for forecasting muscle and engineering rigor. - SaaS business models, debt covenants, and IPO mechanics are deep topics we'll train you on. Benefits - Equal Opportunity Employer. - Highly value diversity and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. About the role: As a Candidate Experience Coordinator, you will play a critical role in supporting our full cycle recruiting team to ensure a smooth and efficient hiring process for both technical and non-technical roles. Working closely with recruiters, you will handle key operational and logistical tasks, ensuring a positive and organized experience for candidates from application to offer. This is a full-time remote position based in Mexico or Brazil with a 6 month contract. What you’ll do: - Partner closely with recruiters and hiring managers to provide logistical support including: posting jobs, scheduling interviews, interviewer debriefs, and candidate follow-ups. - Utilize Goodtime, our AI scheduling platform, to accelerate our hiring timelines, gather candidate feedback, and provide an excellent candidate experience. - Attend intake meetings with recruiters and hiring managers to align on hiring needs and role requirements - Prepare and extend written offer letters, ensuring that all details are accurate - Champion the virtual interview process by hosting candidates and providing an exceptional experience that embodies the Mindbody core values Who you are: - 1-2 years of experience in a recruiting coordinator, HR support, or similar role. - Strong attention to detail, with the ability to manage multiple tasks and meet deadlines. - Excellent organizational and communication skills, both written and verbal. English fluency required - Proficiency in modern talent acquisition tools such as Greenhouse, Codility, and GoodTime - Experience with Sterling and following the background check process for clearing new hires - Capable of prioritizing work assignments, working independently and collaboratively in a team environment - Ability to build rapport with candidates and internal business partners - Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint - Strong ability to problem-solve while maintaining a positive candidate experience - Demonstrates a customer centric mindset Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. About the role: As a Candidate Experience Coordinator, you will play a critical role in supporting our full cycle recruiting team to ensure a smooth and efficient hiring process for both technical and non-technical roles. Working closely with recruiters, you will handle key operational and logistical tasks, ensuring a positive and organized experience for candidates from application to offer. This is a full-time remote position based in Brazil or Mexico with a 6 month contract. What you’ll do: - Partner closely with recruiters and hiring managers to provide logistical support including: posting jobs, scheduling interviews, interviewer debriefs, and candidate follow-ups. - Utilize Goodtime, our AI scheduling platform, to accelerate our hiring timelines, gather candidate feedback, and provide an excellent candidate experience. - Attend intake meetings with recruiters and hiring managers to align on hiring needs and role requirements - Prepare and extend written offer letters, ensuring that all details are accurate - Champion the virtual interview process by hosting candidates and providing an exceptional experience that embodies the Mindbody core values Who you are: - 1-2 years of experience in a recruiting coordinator, HR support, or similar role. - Strong attention to detail, with the ability to manage multiple tasks and meet deadlines. - Excellent organizational and communication skills, both written and verbal. English fluency required - Proficiency in modern talent acquisition tools such as Greenhouse, Codility, and GoodTime - Experience with Sterling and following the background check process for clearing new hires - Capable of prioritizing work assignments, working independently and collaboratively in a team environment - Ability to build rapport with candidates and internal business partners - Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint - Strong ability to problem-solve while maintaining a positive candidate experience - Demonstrates a customer centric mindset Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Strategic Accounts team at ClassPass is responsible for the vision, growth, and development of key strategic partners across the Strategic Accounts organization. This role is essential to ClassPass’s continued expansion and success, managing the HQ relationship, as well as at times, top performing franchisee relationships, for some of the most influential, fitness and wellness brands in North America. As a Strategic Account Manager, you will own a portfolio of high-value accounts, acting as the General Manager (GM) for your book of business. You’ll work closely with C-suite leadership within your partners' organizations to drive growth strategies. Your role will combine strategic planning, relationship management, cross functional communication and data-driven analysis to deliver impactful solutions and results. This role will require occasional travel, up to two times per quarter to meet with ClassPass partners and accounts. The Role You'll Play - The primary strategic goal of this role is to maximize the success of partners on ClassPass by driving as much revenue as possible to the partner. You’ll do this by optimizing all ClassPass partner configurations (i.e., full schedule access, floor rates, adoption of partner campaigns, adoption of SmartTools, adoption of latest Terms & Conditions, etc.), contributing to the expansion of partners to additional locations, and retaining all venues within each brands portfolio. - For any brands that are not leveraging Mindbody, strive to convey the value of “better together” and pass any applicable introductions to a Mindbody Strategic Account Executive. - Leverage your strong analytical skills and consultative communication style to lead data-driven growth strategy discussions with partners, including expansion opportunities and contractual renewals (e.g., increasing locations, sales growth, and profitability). - Collaborate with partners to understand their needs and co-create tailored solutions that drive business success. - Serve as the strategic primary point of contact for your portfolio of ClassPass partners, resolving any issues that arise and ensuring high satisfaction, and partnering with associate SAM team members to handle non-strategic partner work. - Build and maintain relationships with C-suite executives and key leaders in strategy, marketing, and operations within partner organizations. - Serve as a mentor and leader amongst peer set, helping to coach and mentor team members and helping to propagate the strategic vision of the company. - Act as “voice of ClassPass strategic accounts” in key cross-functional DACIs & initiatives. - Support team members on their strategic conversations, providing guidance to ensure optimal outcomes for the business (including but not limited to key venue churn save conversations). - All other duties as assigned The Experience You’ll Bring - 5+ years of experience in strategic account management, consulting, client success, or business development (preferably in SaaS, at a B2C marketplace technology company, or at a consulting firm - Deep understanding of ClassPass business model - Unparalleled executive presence with propensity to develop deep customer relationships at the C-suite level rooted in mutual trust & respect - Incredible bias-for-action and ability to drive strategic initiatives with minimal guidance necessary - Strong ability to put together visual & data-driven narratives to drive strategic outcomes - Strong fluency in data analytics & corresponding systems (e.g., Snowflake, Tableau, Excel, etc.) - Strong understanding of ClassPass optimal terms & conditions with ability to draft contract agreements to govern relationships driving optimal results for ClassPass - Highly organized with an ability to thrive in a fast-paced, ever-evolving environment. - Track record of high performance in managing large, complex relationships and driving business growth. - Experience collaborating with internal teams (product, operations, marketing) to deliver creative, high-impact solutions. - Based in North America within a major US city (preference for NYC, LA, CHI, MIA, SF, Boston), or in North America within a direct flight to NYC and LA. Pay Transparency It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $86,000 to $110,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Role You’ll Play - Drive People & Culture operational excellence by executing core processes across the employee lifecycle with a precision, accuracy, timeliness, and compliance - Maintain comprehensive employee data integrity across people systems, ensuring meticulous updates are processed correctly and documented according to established standards - Conduct proactive data audits to identify and resolve potential discrepancies of people data and proactively flag discrepancies or risks for resolution - Coordinate immigration-related cases in partnership with external vendors, following defined workflows and escalation paths - Develop and maintain standard operating procedures SOPs to support consistency and knowledge sharing - Collaborate across cross -functional teams to ensure employee data changes are reflected accurately across systems - Identify process gaps or inefficiencies and recommend improvements to enhance operational efficiency - Support compliance requirements including I‑9 documentation, E‑Verify submissions, record retention, and audit preparation - Manage P&C mailbox and comfortable supporting employees with policy, process, and system questions in a helpful, service-oriented manner - Provide exceptional employee support through a service-oriented approach to policy, process, and system inquiries Experience You Bring - 1+ years of related experience in People & Culture Operations, ideally in a fast-paced, high-growth environment - Proven ability to execute People Operations processes within established frameworks - Exceptional attention to detail with a track record of maintaining high data accuracy standards - Proficiency in working with defined procedures, policies, and approval structures - Ability to manage multiple transactional workflows while meeting critical deadlines - Experience escalating non-standard cases or potential risks appropriately - Collaborative, solution-oriented mindset with a passion for continuous process improvement - Experience in appropriately escalating non-standard cases or potential risks - Collaborative, solutions-oriented mindset with a passion for continuous process improvement Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Sr Director of Operations The role you’ll play As Sr Director of Operations, you’ll lead global operations to ensure seamless delivery, scalability, and efficiency across Playlist’s platform. This executive role is central to driving operational excellence, cost effectiveness, and customer satisfaction, while supporting product growth and expansion into new markets. - Set and execute an operations strategy that improves service delivery, scalability, and the customer experience across our studio management system, automated marketing platform, payment processing, fitness performance system, and analytics and business insights - Define and own operational KPIs including uptime, retention, SLA performance, and response times, using data to prioritize and deliver measurable improvements - Build scalable operating rhythms across cross functional teams, aligning operations with business goals and product direction - Identify and implement automation opportunities to streamline workflows, reduce manual work, and increase reliability at scale - Lead vendor and partner management across technology vendors, service providers, and third party integrations, ensuring quality, cost effectiveness, and accountability - Oversee onboarding, implementation, data services, and customer success to deliver a consistent, high quality customer lifecycle from launch through renewal - Improve support scalability through self service experiences such as chatbots, knowledge bases, learning management systems, and ticketing systems - Drive data migrations and internationalization readiness by improving migration speed and accuracy, supporting multi language and multi currency delivery, and partnering on compliance needs (including GDPR and PCI) Experience you bring - 10+ years of experience in operations leadership within SaaS or technology environments - 5+ years leading senior teams and complex, cross functional programs with clear outcomes - Experience overseeing onboarding, implementation, customer success, data migrations, and vendor management functions - Proven ability to scale SaaS operations, optimize workflows, and implement automation tools that improve efficiency and service quality - Strong understanding of fitness business models including boutique studios, franchises, and enterprise chains - Hands on experience with learning management systems, ticketing systems, knowledge bases, and chatbot technologies - Familiarity with Jira, Slack, Confluence, Twilio, CRMs, and analytics platforms - International operating experience is a plus, as is experience in early stage, high growth SaaS and deep exposure to data migration challenges What we offer - Work from home flexibility in a results driven environment - Unlimited vacation policy focused on performance and output - Competitive compensation and benefits in a rapidly growing company - A culture that values autonomy, innovation, and diversity Pay transparency It is Playlist’s intent to pay all team members competitive wages and salaries that are motivational, fair, and equitable. Actual compensation packages are based on factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $200,100 to $266,800. The total compensation package may also include performance bonuses, benefits, and other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. At Playlist, we power the platforms behind real-world experiences that move people. As a Recruiter (G&A), you’ll play a critical role in helping us grow the teams that power Playlist and our global portfolio of wellness and fitness brands. You’ll partner closely with GTM leaders to identify, attract, and hire exceptional technical talent. From first outreach to final offer, you’ll lead with strategy, empathy, and precision to shape a hiring experience that reflects our values. - Drive full lifecycle recruitment for external candidates with a focus on strategic hiring for high-impact G&A roles. - Partner with hiring managers to build thoughtful hiring plans, using talent insights and market trends to influence decision-making. - Deliver a standout candidate experience that’s human, honest, and aligned with our mission to create more real-world connection. - Proactively build talent pipelines, with a focus on hard-to-find, high-skill candidates in competitive markets. - Use recruiting data and funnel metrics to improve process efficiency and guide stakeholder conversations. - Champion inclusive hiring practices and help create diverse, high-performing teams across the Playlist ecosystem. - Represent Playlist at industry events and recruiting touchpoints, acting as a brand ambassador for our tech org. - Collaborate cross-functionally with People & Culture, keeping hiring goals aligned with company-wide priorities. Experience You Bring: - 4+ years of experience in full-cycle recruiting in Go-To-Market or Sales - Working knowledge of technical concepts like programming languages, system architecture, and modern development workflows. - Proven success sourcing and hiring for hard-to-fill roles in fast-paced tech organizations. - Confidence using applicant tracking systems (we use Greenhouse) and translating data into action. - Skilled at balancing strategic hiring goals with an excellent candidate experience. - Exceptional communication and stakeholder management skills, with the ability to guide and influence with care. - Passion for building diverse teams and fostering equity through every stage of the hiring process. - Comfortable working across time zones and flexible enough to adapt as priorities evolve. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.