• Participate in on-call rotations to detect and triage service and reliability issues across all environments. Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders. • Create and maintain meaningful dashboards and alerts. Work with development teams to instrument their code to ensure visibility. • Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure. • Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership. • Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Sportsbook Promo Ops Associate, you'll help create engaging promotional experiences that connect customers with our digital offerings. You'll work closely with Marketing, Operations, Creative, Compliance, and Commercial teams to keep campaigns moving from idea to launch with clarity and precision. In this role, you'll combine data, creativity, and operational excellence to deliver seamless customer experiences while helping shape how we bring new promotions and initiatives to market. What You'll Do - Partner with cross-functional teams to plan, launch, and optimize promotional campaigns that drive customer acquisition, engagement, and retention across our digital offerings. - Use data and customer insights to optimize promotional calendars, develop targeted campaign strategies, monitor performance, and recommend improvements that enhance the customer experience. - Manage the end-to-end execution of promotions, including campaign setup, quality assurance, audience segmentation, merchandising, and compliance with legal and regulatory requirements. - Collaborate with Creative, Marketing, Operations, and other stakeholders to develop promotional messaging, manage creative workflows, and ensure the timely delivery of campaign assets. - Identify new promotional opportunities and operational improvements by contributing innovative ideas, leveraging AI-powered tools where appropriate, and supporting go-to-market planning for new campaigns and initiatives. What You'll Bring - At least 1 year of experience in marketing, digital promotions, merchandising, project management, online gaming, consumer technology, or a related field. - A data-driven mindset with the ability to analyze campaign performance, identify opportunities, and make informed decisions using tools such as Excel, Tableau, or similar reporting platforms. - Strong organizational and project management skills, with the ability to prioritize multiple initiatives and deliver high-quality work in a fast-paced environment. - Strong written and verbal communication skills, with experience collaborating effectively with cross-functional teams and managing multiple stakeholders. - A passion for sports, entertainment, and digital experiences, with the flexibility to support occasional evenings, weekends, or holidays during major sporting events. #LI-ND1 #LI-HYBRID Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

• Design, implement, and maintain CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, etc.). • Continuously optimise and reduce infrastructure and cloud costs, especially our AWS bill. • Automate environment provisioning, deployment, and monitoring processes. • Improve observability with tools like Datadog. • Collaborate closely with developers and QA to ensure smooth deployments and operations. • Proactively identify manual processes and automate them wherever possible. • Upgrade and maintain local development environments to ensure consistency, performance, and secure integration (e.g., managing certificates, local TLS, dev containers, etc.). • Apply strong Linux and system administration skills to manage servers, troubleshoot performance issues, and ensure secure, stable environments.

• Operate, maintain, and continuously improve OpenShift-based platform infrastructure, ensuring stability, performance, and availability. • Manage GitOps deployments through ArgoCD and support the CI/CD ecosystem, including Bitbucket, Nexus, and Harbor. • Investigate and resolve complex platform, networking, and application issues, performing Root Cause Analysis to prevent recurring incidents. • Support HashiCorp Vault, container platforms, and infrastructure automation using PowerShell. • Partner with development, infrastructure, security, and database teams to deliver reliable and scalable platform services. • Collaborate with customer stakeholders and internal teams in German and English.