• Help design and build Cribl’s customer-facing metric store for high-volume telemetry data • Write clean, maintainable, and testable code with an eye toward performance, observability, and operational resilience • Build scalable backend services and APIs for metric ingestion, storage, metadata management, and query execution • Work on data modeling and storage patterns for time-series data, including high-cardinality dimensions, labels, fingerprints, rollups, and retention strategies • Partner with Product and Design to turn complex observability workflows into intuitive customer-facing capabilities • Collaborate with engineers across Cribl to integrate metric storage and query capabilities into broader product experiences • Analyze and improve query performance, ingestion throughput, storage efficiency, and system reliability • Help define engineering practices for a new product area, including testing, deployment, monitoring, and operational readiness • Coach and empower less senior engineers to own larger technical problems and grow their impact • Work with Management, Product Engineering, and Operations to plan and forecast quarterly goals that balance new features, technical debt, reliability, and customer needs • Champion the full software development lifecycle from requirements and design to testing, deployment, and production support • Share on-call responsibilities as part of a team that embraces service ownership • This position may require stand-by, on-call, or off-hours duties

Role Description This position requires an experienced Level 3 Systems Engineer to provide expert-level technical support, infrastructure management, and escalation services across complex client environments. Working remotely as part of a distributed operations team, you will be responsible for designing, implementing, troubleshooting, and optimizing enterprise IT infrastructure, including: - Windows Server - Microsoft 365 - Azure - Virtualization platforms - Active Directory - Storage - Backup solutions - Enterprise networking You will also serve as the highest technical escalation point for Level 1 and Level 2 engineers, driving root cause analysis, automation, and long-term infrastructure improvements. Qualifications - Strong experience with ConnectWise, Windows Server, Active Directory, DFS, DNS, DHCP, NTFS permissions, and Group Policy. - Expertise in VMware, Hyper-V, NSX, and virtual networking. - Experience with storage systems, backup, and disaster recovery. - Strong troubleshooting skills for servers, storage, and virtualization. - Experience in MSP or multi-client data centre environments. - VCP, MCSE, RHCE, or equivalent certifications preferred. - Knowledge of PowerShell, Ansible, or similar automation tools. - Experience with Azure, Microsoft 365, and hybrid environments. - Strong analytical, documentation, communication, and collaboration skills. - Ability to work independently in high-demand environments. Requirements - Resolve escalated issues related to servers, storage, and virtualization from Level 1 and Level 2 teams. - Standardize and optimize server and infrastructure configurations across customer environments. - Configure and maintain Active Directory, DFS, DNS, DHCP, NTFS permissions, Group Policy, and backup solutions. - Manage VMware, Hyper-V, NSX, clustering, HA, and virtual networking. - Administer storage systems including LUN/Datastore creation, iSCSI connections, and host mapping. - Document SOPs, configuration baselines, and architecture blueprints. - Collaborate with network and security teams. - Automate provisioning, patching, and monitoring where possible. - Mentor junior engineers. - Support Tiger Team projects and other assigned initiatives. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees

• Maintain and improve Home Assistant OS support for Nabu Casa hardware platforms, contributing where appropriate within the wider Home Assistant OS ecosystem. • Work closely with Home Assistant OS contributors and Open Home Foundation developers to improve platform support, resolve issues, and enable new hardware platforms. • Support board bring-up activities for new hardware products, including Buildroot configuration, board support packages (BSPs), bootloader configuration, partition layouts, and system services. • Optimise operating-system performance, hardware utilisation, stability, and reliability across supported devices. • Maintain and improve the Buildroot-based build infrastructure, ensuring builds remain reproducible, maintainable, and efficient. • Investigate and resolve platform-level issues including boot regressions, driver failures, hardware compatibility problems, update issues, kernel panics, and power-management defects. • Collaborate closely with the Hardware Team during development and validation of new boards. The Hardware Team owns hardware design and production; you ensure reliable operating-system support and compatibility. • Upstream patches as required to Linux, U-Boot, Buildroot, or other related open-source projects. • Work with silicon vendors, hardware partners, and open-source maintainers when required to improve platform support and resolve lower-level issues. • Contribute to operating-system security hardening and platform reliability improvements. • Help maintain healthy CI pipelines for operating-system builds and platform validation. • Document platform architecture, board support status, debugging procedures, known limitations, and key technical decisions.

• Support the team in day-to-day Linux operations • Basic troubleshooting and system checks • Documentation updates • Operational tasks related to servers and services • Checking system status and analyzing logs • Preparing simple scripts • Supporting patching activities • Updating runbooks and procedures • Assisting engineers during incident resolution or maintenance windows