• Support ongoing administration, adoption, and optimization of Salesforce Nonprofit Cloud • Assist with testing, documentation, and rollout of system enhancements and process changes • Monitor data quality and conduct regular audits to ensure accuracy and consistency across records • Create and maintain user guides, process documentation, and training resources • Serve as a resource for staff questions related to Salesforce processes and reporting • Create and maintain Salesforce reports and dashboards to support forecasting, pipeline management, internship placement tracking, and organizational performance monitoring • Conduct recurring data audits and provide actionable insights to Revenue team leadership • Coordinate and facilitate Salesforce and business process trainings for Corporate Partnerships and Program staff • Support onboarding of new staff members on CRM processes and reporting tools

• Independently lead, manage and deliver cross-functional enablement initiatives from conception through to completion, aligning North American commercial priorities with global Product, Marketing and Operations teams • Design, scale and deliver AI-enabled, role-specific learning pathways that reduce time to productivity • Build, launch and continuously improve commercial enablement programmes covering onboarding through to ongoing capability development • Deliver engaging enablement sessions and facilitate learning experiences that build capability across regional commercial teams • Collaborate closely with Marketing to ensure commercial teams are prepared for campaigns, product launches and key events • Use data and analytics to measure programme effectiveness, communicate programme performance and recommend continuous improvements to enablement initiatives • Act as the primary liaison between global enablement functions and the North American commercial organisation

• Own the global forecasting process and reporting cadence. • Coordinate weekly forecast reviews with regional sales leaders. • Maintain rolling demand forecasts by product, region, and customer. • Improve forecast accuracy and visibility. • Translate commercial demand into production planning requirements. • Serve as the business owner of ERP system (HubSpot). • Maintain opportunity pipelines, workflows, dashboards, and reporting. • Drive CRM compliance and data accuracy. • Support system integrations and reporting automation. • Establish a single source of truth for commercial data. • Produce weekly and monthly dashboards covering: forecast, orders, backlog, production status, shipment status, commission and revenue delivery. • Maintain approved product configurations, options, accessories, and regional variants. • Manage commercial product master data and SKU structures. • Coordinate product launches, updates, and retirements. • Ensure alignment between Product Management, Engineering, Supply Chain, and Commercial teams. • Maintain visibility of certifications and regional product availability. • Own the commercial execution process from purchase order receipt through customer acceptance. • Coordinate internal order kick-off meetings. • Maintain visibility of all customer orders and key milestones. Escalate issues that may impact customer commitments. • Track real time domestic delivery of units in US from Port to Warehouse to Customer. • Track progress through: Purchase Order, Order Entry, Production Release, Manufacturing, Shipment, Site Delivery, Customer acceptance. • Partner closely with Supply Chain on production planning. • Maintain visibility of production schedules and backlog. • Align customer commitments with manufacturing capacity. • Communicate delivery schedules and schedule changes to regional teams. • Support prioritization decisions for strategic customers and projects. • Coordinate readiness activities between Commercial, Application Engineering, Product, and Service. • Ensure training, documentation, commissioning plans, and customer requirements are aligned before deployment.

• Drive profitable revenue growth and expand market share within mining, terminal operations accounts, and distributors across the assigned territory. • Identify, qualify, and pursue new business opportunities with mine operators, bulk material handling facilities, terminals, and related industrial customers. • Develop strong customer relationships by understanding site-specific operational challenges and recommending value-added chemical and service solutions. • Collaborate with Technical Service Representatives and customer operations to solve customer problems, install, and repair application systems and support chemical applications with customers. • Create and execute territory growth plans, account strategies, and sales objectives that align with district and regional targets. • Manage the full sales cycle, including prospecting, technical presentations, proposal development, contract negotiation, and closing. • Build and maintain a robust sales pipeline and accurately manage opportunities through CRM tools and funnel reviews. • Collaborate with technical service, operations, marketing, and leadership teams to ensure successful implementation and ongoing customer support. • Monitor market trends, competitor activity, and customers’ needs to identify growth opportunities and defend existing business. • Support product trials, field evaluations, and on-site customer visits to demonstrate performance value and secure long-term partnerships. • Prepare regular sales forecasts, activity reports, and key performance updates for leadership. • Travel throughout the territory to visit current and prospective customers, participate in industry events, and strengthen market presence.