Phoenix Support Services Inc.

• Generate structured content drafts using AI tools • Follow briefs to produce various content formats • Ensure alignment with brand guidelines and search intent • Conduct light research to support content accuracy • Perform basic self-reviews before submission

• Edit and proofread a variety of content types (blogs, website pages, landing pages, social posts, email campaigns, and ad copy) to ensure clarity, grammar, spelling, punctuation, and a consistent brand voice. • Humanize and refine AI‑generated drafts, improving tone, flow, and natural language while preserving the original intent and messaging. • Apply the appropriate level of editing (light vs. heavy) based on the brief; preserve the writer’s or strategist’s intent while improving readability, structure, and engagement. • Implement on‑page SEO best practices (e.g., headings, keyword placement and balance, internal links, anchor text, and metadata inputs when applicable) and injecting local E.E.A.T. while keeping copy natural and reader‑first. • Structure content to support answer‑engine optimization (AEO), including clear definitions, concise answers, FAQ blocks, and formats that support featured snippets, AI overviews, and voice search. • Run a consistent editorial QA workflow, including version control, tracked changes/comments, and clear hand-off notes for writers, strategists, and stakeholders. • Fact‑check key claims and verify sources where needed; flag unclear or unsupported statements and request revisions or additional proof. • Perform originality and plagiarism checks using approved tools; escalate risks and ensure content meets originality and brand standards before submission. • Identify and mitigate AI‑specific risks (e.g., hallucinations, repetition, off‑brand phrasing) and ensure all final outputs meet quality and accuracy expectations. • Maintain and improve content standards by developing and updating style guides, AI prompt and template guidelines, and checklists; ensure team‑wide adherence to these guidelines. • Coordinate with writers, SEO specialists, designers, and account/client teams to confirm requirements, search intent, deadlines, and revision priorities; communicate feedback clearly and respectfully. • Support content production planning by helping maintain an editorial calendar, monitoring throughput, and aligning editing capacity with content and SEO roadmaps to meet agreed timelines and service‑level expectations. • Track and report quality and productivity signals (e.g., revision rate, error rate, turnaround time, recurring issues, and SEO/AEO‑related content defects) and recommend process or prompt improvements. • Mentor junior editors and writers by providing coaching, examples, and best practices for AI‑assisted drafting, SEO‑aware writing, and consistent editorial quality over time. • Ensure content follows legal, policy, and compliance requirements, including copyright rules, licensing/usage rights, and data privacy considerations when applicable. • Perform other content‑related tasks as assigned, including occasional first‑draft creation using AI tools under existing briefs.

• The AI Multimedia Designer & Video Editor is responsible for creating high-quality visual and video content across digital platforms. • This role combines graphic design, video production, and emerging AI tools to support marketing, branding, and web initiatives. • You will work across a range of content types—from static graphics to fully produced videos—while using modern tools and workflows to improve efficiency and scale output without compromising quality.

• Design digital assets including web graphics, social media content, advertisements, and branded materials • Edit and produce video content for marketing campaigns, social media, internal communications, and training • Use AI-supported tools to streamline design and video production tasks • Work closely with web developers, marketers, and content teams

• Identify future hiring needs and develop job descriptions and specifications; • Partner with department heads and hiring managers to understand staffing needs and develop recruitment strategies. • Proactively source, identify, and engage top talent through various channels, including job boards, social media, industry events, and professional networks; • Maintain the organization's applicant tracking system; • Conduct interviews and assess applicants' knowledge, skills, and experience to best suit vacant positions; • Promote the organization's good employment opportunities; • Provide recruitment reports to department managers; • Ensure a positive candidate experience by providing timely communication and feedback throughout the hiring process. • Other tasks that may be assigned.

• Identify future hiring needs and develop job descriptions and specifications; • Partner with department heads and hiring managers to understand staffing needs and develop recruitment strategies. • Proactively source, identify, and engage top talent through various channels, including job boards, social media, industry events, and professional networks.​ • Utilize job boards, databases, online employment forums, and social media in pooling applicants; • Maintain the organization's applicant tracking system; • Conduct interviews and assess applicants' knowledge, skills, and experience to best suit vacant positions; • Promote the organization's good employment opportunities; • Provide recruitment reports to department managers; • Ensure a positive candidate experience by providing timely communication and feedback throughout the hiring process. • Other tasks that may be assigned.

• This is a remote position. • Familiar with each organization's brand ideals and website to create content that supports their objectives and desired identity; • Cooperates with the marketing/SEO team to create web content and monitor its effectiveness over time; • Coordinates with proofreader to ensure error-free content; • Creates and publishes engaging content; • Ensures that all content created is of high quality; • Uses target keywords to write search-engine copy that is optimized for search engines (SEO) while remaining entertaining and informative; • Stays abreast of current best practices in the industry and reviews competitor websites to compare their activities with those of your company; • Uses search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results; • Monitors and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement; • Develops related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs; • Follows an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials; • Communicates and cooperates with a writing team, including a content manager, editors, and web publisher; • Utilizes industry best practices and familiarity with the organization's mission to inspire ideas and content; • Organizes writing schedules to complete drafts of content or finished projects within deadlines.

• Develop and implement operational strategies to improve the delivery of digital marketing services, increase efficiency, and enhance client satisfaction • Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts • Continuously assess and refine operational processes to maximize productivity and quality • Collaborate with the client services team to understand client requirements, expectations, and feedback • Manage resource allocation, including staffing and budgeting, to meet project demands and deadlines effectively • Oversee quality control processes to maintain high standards of work • Define and track key performance indicators (KPIs) to measure the effectiveness of operations • Collaborate with external vendors and partners as needed to support digital marketing campaigns • Stay updated on industry trends and emerging technologies • Generate regular reports on operational performance, project status, and key metrics

• Create short promo videos using a software drag and drop platform • Design web pages, brochures, logos, signs, books, magazine covers, advertisements, and other communication materials • Meet with web designers to gain an understanding of what they want for their proposed web pages • Create or incorporate illustrations, videos, and designs to reflect the desired theme and tone • Produce drafts for review by clients and make revisions based on feedback received • Review final productions for errors and ensure that final layouts reflect client specifications • Study design briefs and determine requirements • Conceptualize visuals based on requirements • Prepare rough drafts and present ideas • Use appropriate colors and layouts for videos • Work with copywriters and creative director to produce final designs • Amend designs after feedback • Ensure final graphics and layouts are visually appealing and on-brand • Create and develop multimedia (audio/video) content for customer stories and internal company announcements • Script, storyboard, budget, allocate resources, and select optimal forms of media for projects • Work independently and part of a team to establish project deliverables • Record and edit video and sound projects including selecting program format for final output, capturing/importing media, editing footage and sound files, creating and inserting graphics, titling, adding music, voice-over, and SFX

• Develop and implement operational strategies to improve the delivery of digital marketing services, increase efficiency, and enhance client satisfaction • Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts • Continuously assess and refine operational processes to maximize productivity and quality • Collaborate with the client services team to understand client requirements, expectations, and feedback • Manage resource allocation, including staffing and budgeting, to meet project demands and deadlines effectively • Oversee quality control processes to maintain high standards of work • Define and track key performance indicators (KPIs) to measure the effectiveness of operations • Collaborate with external vendors and partners as needed to support digital marketing campaigns • Generate regular reports on operational performance, project status, and key metrics