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Operations / Account Manager
Location
South Africa
Posted
112 days ago
Salary
0
Seniority
Senior
Job Description
Operations / Account Manager
Phoenix Support Services Inc.
• Develop and implement operational strategies to improve the delivery of digital marketing services, increase efficiency, and enhance client satisfaction • Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts • Continuously assess and refine operational processes to maximize productivity and quality • Collaborate with the client services team to understand client requirements, expectations, and feedback • Manage resource allocation, including staffing and budgeting, to meet project demands and deadlines effectively • Oversee quality control processes to maintain high standards of work • Define and track key performance indicators (KPIs) to measure the effectiveness of operations • Collaborate with external vendors and partners as needed to support digital marketing campaigns • Stay updated on industry trends and emerging technologies • Generate regular reports on operational performance, project status, and key metrics
Job Requirements
- Bachelor's degree in marketing, business, or a related field (Master's preferred)
- Proven experience 5+ years in digital marketing services, with a focus on operations management
- Strong understanding of digital marketing strategies, tools, and technologies
- Excellent project management and organizational skills
- Proficiency in data analysis and reporting
- Exceptional leadership and team management abilities
- Effective communication and interpersonal skills
- Problem-solving and decision-making capabilities
- Ability to work in a fast-paced, dynamic environment
Benefits
- free access to various training courses
- remote work setup
- flexible working hours
- annual performance appraisals
- birthday cakes
- anniversary bonuses
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