Pelago

• Own a portfolio of health plan and partner accounts post-launch, service as the primary relationship owner responsible for retention, engagement, and long-term account health. • Lead structured business reviews, strategic planning sessions, and annual account planning with external stakeholders to align on goals, surface opportunities, and demonstrate ROI. • Identify and pursue growth opportunities within existing accounts increasing campaign scope, broadening stakeholder engagement, and deepening the partnership over time. • Coordinate cross-functional execution across internal teams (product, clinical, marketing, operations) to ensure partner commitments are delivered on time and with clear impact. • Own performance-based metrics tied to account growth, retention, and utilization; proactively manage risks and escalate where needed to protect and grow the book of business. • Navigate complex, multi-stakeholder environments at health plans — building relationships across clinical, operational, and executive levels to drive alignment and sustained adoption. • Maintain rigorous pipeline and account hygiene in Salesforce, tracking engagement activity, forecasting renewal and expansion opportunities, and supporting leadership reporting. • Contribute to scalability initiatives by identifying patterns across accounts and partnering with internal teams to build repeatable playbooks, processes, and tools.

Role Description Pelago is seeking a mission-driven, board-certified Addiction Medicine Physician with deep expertise in Substance Use Disorder (SUD) treatment to join our clinical team. In this role, you'll provide direct member care via telehealth, delivering evidence-based SUD treatment to help individuals overcome addiction and achieve lasting recovery. This is a unique opportunity to make a meaningful impact in digital SUD care delivery, working with cutting-edge telemedicine technology to reach members who need specialized psychiatric support. You'll be part of a collaborative, interdisciplinary team dedicated to transforming addiction treatment through innovative, accessible care. This is a remote and part-time role, averaging approximately 10 hours per week, open to candidates located in the United States. Multi-state licensure is strongly preferred. In this role you will… - Provide comprehensive SUD care to Pelago members via virtual visits, including thorough assessments, diagnosis, and medication management for SUD and co-occurring conditions. - Prescribe and monitor Medication Assisted Treatment (MAT), including naltrexone, Suboxone, and other evidence-based pharmacotherapies, in close collaboration with our member operations team. - Address concurrent mental health issues, such as mild to moderate anxiety, depression, sleep disorders, and other conditions frequently found with SUD, in collaboration with the clinical team. - Collaborate with counselors, coaches, and member operations to deliver optimized, coordinated care that enhances the member experience and supports recovery. - Contribute to clinical excellence through participation in case reviews, journal clubs, grand rounds, and peer reviews to maintain high-quality, evidence-based care. - Develop personalized treatment plans and offer referrals based on clinical assessments and individual member needs. - Maintain accurate and up-to-date clinical documentation, supporting quality assurance and compliance efforts to ensure the best patient outcomes. - Educate patients in a way that is tailored to their unique needs, abilities, and recovery goals. - Collaborate on cross-functional projects with counselor, growth, and product teams to improve care delivery and member outcomes. - Help refine and implement clinical protocols, treatment standards, and policies to enhance overall care quality. - Commit to 10 hours per week supporting our patients. Qualifications - Board-certified physician (MD or DO) in one of the following: - Psychiatry (ABPN or AOA), with significant SUD treatment experience; Addiction Psychiatry subspecialty preferred, or - Internal Medicine, Family Medicine, or other ABMS/AOA primary specialty, with Addiction Medicine subspecialty certification (ABPM) or board eligibility - Active licensure in at least one U.S. state; multi-state licensure strongly preferred. Must be willing to obtain additional state licensure as needed (Pelago will sponsor this). - OK or PA preferred to support current patient demand - DEA registration (or in process) and current state-controlled substance license (or in process). - Experience in telemedicine, with advanced comfort level using digital platforms and electronic health records (EHRs). - A passion for patient-centered care, innovation in addiction medicine, and continuous quality improvement. - Strong communication skills, with the ability to collaborate effectively across teams and organizations. Preferred Qualifications - IMLC (Interstate Medical Licensure Compact) participation - Previous experience in digital health or telemedicine environments Requirements - At this time, we are unable to offer visa sponsorship for this position. - There may be a 5-10% travel requirement in states requiring in-person assessments. Benefits - The provided range reflects our US target hourly range for this part-time or contract position. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. - Pay Range: $175 — $215 USD

• Provide counseling to members on a weekly basis through text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey • Onboard the users with an initial phone call and complete a multidimensional assessment to gather relevant behavioral health history and symptoms • Work within Atlas, Pelago's AI-native EHR, which automates session documentation, surfaces real-time evidence-based guidance during calls, and prepares clinical context before each session — so your time stays focused on member care, not administrative lift • Monitor the progress of members and offer therapeutic strategies on how to deal with temptations and cravings • Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use • Collaborate with other departments to ensure a positive experience for all members and provide valuable feedback to the product development team • Uphold good standing with your active license(s)/certification(s) • Attend team meetings and/or case discussions as scheduled • Help someone transform their life and the life of their family through their addiction recovery!

• Provide counseling to members on a weekly basis through text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey • Onboard the users with an initial phone call and complete a multidimensional assessment to gather relevant behavioral health history and symptoms • Work within Atlas, Pelago's AI-native EHR, which automates session documentation, surfaces real-time evidence-based guidance during calls, and prepares clinical context before each session — so your time stays focused on member care, not administrative lift • Monitor the progress of members and offer therapeutic strategies on how to deal with temptations and cravings • Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use • Collaborate with other departments to ensure a positive experience for all members and provide valuable feedback to the product development team • Uphold good standing with your active license(s)/certification(s) • Attend team meetings and/or case discussions as scheduled • Help someone transform their life and the life of their family through their addiction recovery!

• Lead full-cycle recruiting across clinical, business, and technical roles — sourcing through close • Partner with hiring managers to define what success actually looks like in a role, not just what's written on paper • Run fast, focused processes that balance urgency with a high bar for talent • Proactively source from clinical, technical, and non-traditional backgrounds — building pipelines ahead of need, not just in response to it • Execute targeted outreach and talent mapping in competitive markets • Act as a trusted advisor to hiring managers — offer honest market insights, clear feedback, and confident recommendations • Navigate complex hiring scenarios — niche skill sets, senior searches, fast-moving timelines — with sound judgment and urgency • Lead offer strategy and close candidates through complex negotiations, including counteroffers and stakeholder alignment • Manage and maintain pipeline health and recruiting operations in Greenhouse — accurate, efficient, transparent • Experiment with and operationalize AI-native recruiting tools — we expect fluency, not curiosity

• Provide counseling to members on a weekly basis through text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey • Onboard the users with an initial phone call and complete a multidimensional assessment to gather relevant behavioral health history and symptoms • Work within Atlas, Pelago's AI-native EHR, which automates session documentation, surfaces real-time evidence-based guidance during calls, and prepares clinical context before each session — so your time stays focused on member care, not administrative lift • Monitor the progress of members and offer therapeutic strategies on how to deal with temptations and cravings • Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use • Collaborate with other departments to ensure a positive experience for all members and provide valuable feedback to the product development team • Uphold good standing with your active license(s)/certification(s) • Attend team meetings and/or case discussions as scheduled • Help someone transform their life and the life of their family through their addiction recovery!

• Provide counseling to members on a weekly basis through text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey • Onboard the users with an initial phone call and complete a multidimensional assessment to gather relevant behavioral health history and symptoms • Work within Atlas, Pelago's AI-native EHR, which automates session documentation, surfaces real-time evidence-based guidance during calls, and prepares clinical context before each session — so your time stays focused on member care, not administrative lift • Monitor the progress of members and offer therapeutic strategies on how to deal with temptations and cravings • Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use • Collaborate with other departments to ensure a positive experience for all members and provide valuable feedback to the product development team • Uphold good standing with your active license(s)/certification(s) • Attend team meetings and/or case discussions as scheduled • Help someone transform their life and the life of their family through their addiction recovery!

Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! Overview of the Role: We're hiring a Licensed Professional Counselor (LPC) to join the leading digital clinic for substance addictions. As a key member of our counseling team, you'll play a crucial role in supporting and empowering individuals on their journey to overcome substance addictions. Your main objective will be guiding members towards leading addiction-free lives. Collaborating closely with our dynamic team, you'll contribute to the rapid growth of our business, gaining invaluable firsthand experience in scaling a successful venture. Pelago is building the next generation of specialty care — one where technology handles the administrative burden so clinicians can focus entirely on the people they're treating. As a counselor at Pelago, you'll work within Atlas, our AI-native EHR purpose-built for substance use care, which means no 45-minute documentation blocks after sessions, real-time evidence-based guidance during calls, and full member context assembled before you even say hello. This is what practicing at the top of your license actually looks like. This is a full-time, remote position open to candidates based anywhere in the U.S., provided they hold an active LPC license in Arizona, Ohio, and/or Minnesota. In this role you will: - Provide counseling to members on a weekly basis through text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey - Onboard the users with an initial phone call and complete a multidimensional assessment to gather relevant behavioral health history and symptoms - Work within Atlas, Pelago's AI-native EHR, which automates session documentation, surfaces real-time evidence-based guidance during calls, and prepares clinical context before each session — so your time stays focused on member care, not administrative lift - Monitor the progress of members and offer therapeutic strategies on how to deal with temptations and cravings - Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use - Collaborate with other departments to ensure a positive experience for all members and provide valuable feedback to the product development team - Uphold good standing with your active license(s)/certification(s) - Attend team meetings and/or case discussions as scheduled - Help someone transform their life and the life of their family through their addiction recovery! The background we are looking for: - Active, unrestricted LPC (or LPC-equivalent) license in good standing in Arizona, Ohio, and/or Minnesota - Bachelors Degree required - 2+ years of clinical experience delivering CBT and/or behavioral support for substance use disorders (tobacco, alcohol, opioids) - Comfort working in an AI-augmented care environment; openness to adopting AI-assisted tools that support documentation, member communication, and clinical decision-making - Proficient with Motivational Interviewing (MI), Motivational Enhancement Therapy (MET), MAT coordination, and Relapse Prevention - Proven ability to collaborate with cross-disciplinary healthcare teams (coaches, physicians, nurses) - Excellent written and verbal communication skills - Adaptable in fast-moving environments; able to prioritize competing demands - Technologically fluent; quick to learn new tools and platforms - Preferred: Prior telehealth experience across multiple time zones and/or digital health settings What you’ll love about us: We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. - Generous and meaningful equity package - Full Medical, Dental, & Vision coverage - 401k Plan - Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days - Paid maternity, paternity & new parent leave - Flexible working environment - Annual Learning and Development stipend to support continued learning and career development - Wellness Reimbursement Program - Access to Reproductive & Family Planning Care - Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range $70,000—$77,000 USD

Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! About Pelago Data: Our Data team sits at the center of how Pelago makes decisions. As we scale, we’re evolving our data function to bridge the gap between raw data and real business insight. We transform complex healthcare and product data into clean, reliable, and well-documented models that power reporting, experimentation, AI initiatives, and day-to-day decision-making across the company. Overview of the Role: We’re looking for an Analytics Engineer who loves building scalable data models, thinking deeply about business logic, and creating reusable data assets. In this role, you’ll help shape how data is structured and defined across Pelago—ensuring consistency, quality, and usability for everything from dashboards to experimentation to future machine learning use cases. What You’ll Do: Build the foundation for analytics - Design, build, and maintain scalable dbt models for analytics and reporting - Develop modular, well-documented transformation logic in Redshift - Optimize performance and maintainability of transformation pipelines - Implement testing, validation, and observability standards to ensure data quality Own business logic and metrics - Translate ambiguous business requirements into structured, reusable data models - Define and maintain standardized KPIs and metric logic - Own and evolve Pelago’s semantic layer to ensure consistency across teams - Build reusable data marts for dashboards, experimentation, ROI analysis, and AI workflows - Reduce metric inconsistencies and reporting fragmentation Partner across the business - Work closely with Data Engineering to ensure reliable upstream pipelines - Collaborate with Product, Clinical, Client Success, Finance, and Growth teams - Support Data Analysts with clean, analysis-ready datasets - Contribute to documentation, data governance, and analytics best practices Enable advanced analytics - Structure data for experimentation, personalization, ROI measurement, and AI initiatives - Prepare datasets for downstream data science and machine learning workflows - Identify opportunities to improve analytics velocity through better modeling and abstraction What We Look For: Required - 3+ years of experience in analytics engineering, data analytics, or data modeling - Advanced SQL skills and experience building production-grade data models - Strong understanding of data warehousing concepts and dimensional modeling - Experience with dbt and analytics engineering best practices - Experience working in a modern data stack (Redshift, Snowflake, or similar) - Proven ability to translate business needs into scalable data solutions - Experience working in cross-functional, agile environments Preferred - Experience with Looker or similar BI tools and semantic layer design - Familiarity with healthcare data or regulated environments - Experience supporting experimentation, ROI measurement, or product analytics - Exposure to AI/ML data preparation or feature-ready modeling - Experience implementing data quality testing and observability frameworks What You'll Love About Us: We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. - Generous and meaningful equity package - Private Health Coverage - Pension Plan - Unlimited PTO Policy, Bank Holidays, & company wide “Me Time Days” - Paid maternity, paternity, & new parent leave - Flexible working environment - Annual Learning and Development stipend to support continued learning and career development - Wellness Reimbursement Program - Access to Reproductive & Family Planning Care - Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. Before you apply, see how we build. We write about our technical decisions, product philosophy, and the real challenges of scaling behavioral health. Read the blog → https://pelagohealth.ai/ The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range $150,000—$160,000 USD

• Provide counseling to members on a weekly basis through text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey • Onboard the users with an initial phone call and complete a multidimensional assessment to gather relevant behavioral health history and symptoms • Work within Atlas, Pelago's AI-native EHR, which automates session documentation, surfaces real-time evidence-based guidance during calls, and prepares clinical context before each session — so your time stays focused on member care, not administrative lift • Monitor the progress of members and offer therapeutic strategies on how to deal with temptations and cravings • Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use • Collaborate with other departments to ensure a positive experience for all members and provide valuable feedback to the product development team • Uphold good standing with your active license(s)/certification(s) • Attend team meetings and/or case discussions as scheduled • Help someone transform their life and the life of their family through their addiction recovery!