PDQ

• Lead, coach, and develop a team of 3–5 Partner Managers, setting clear expectations, running regular pipeline reviews, and creating a culture of accountability and growth • Own and expand PDQ’s reseller network, personally recruiting and onboarding new partners in strategic markets while staying hands-on in high-priority accounts alongside your team • Architect the channel program, design partner tiers, incentive structures, and enablement frameworks that make PDQ the product resellers want position • Drive partner enablement at scale, equipping reseller AEs, SEs, and marketing teams with the messaging, tools, and confidence to actively position and sell PDQ solutions • Partner cross-functionally with Sales, Marketing, Product, and Customer Success to align channel strategy with broader go-to-market motions and joint pipeline generation • Analyze channel performance data, refine strategy based on leading indicators, and report on pipeline, ARR contribution, and partner health to senior leadership

• Serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization • Take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond • Collaborate with CS leadership and frontline managers to build trust in operational processes • Build dashboards on key CS metrics (customer health, churn, expansions) • Own CS operational initiatives end-to-end, turning strategy into executable plans • Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions

• Leading Marketing Strategy: Developing and refining the overall marketing strategy, aligning it with PDQ's goals and vision, and overseeing its successful implementation across various marketing channels. • Analyzing Data, Metrics, & Opportunities: Accountable for tracking and optimizing core SaaS metrics like CAC payback, conversion rates, and marketing-driven ARR. • Collaborating with Cross-functional Teams: Working closely with product management, sales, and other departments to ensure seamless alignment of marketing efforts with product launches, sales strategies, and company-wide initiatives. • Managing Marketing Teams: Providing mentorship, guidance, and support to marketing teams, fostering a collaborative, engaging, and inclusive environment. • Nurturing Product-Led Growth (PLG): Continuous ownership of our self-serve engine—leveraging PLG methodologies to maximize user acquisition, activation, and retention, while keeping customer acquisition cost (CAC) highly efficient. • Driving Mid-Market Expansion & AI Storytelling: Crafting and executing the marketing strategy to accelerate PDQ into the mid-market space. You will define the positioning, messaging, and funnel mechanics required to attract larger organizations, while compellingly articulating the value of PDQ's evolving product story, specifically our integration of advanced AI capabilities.

Role Description As an Software Engineer in Test at PDQ, you will work closely with an agile cross-functional delivery team to develop and maintain test automation for PDQ's products. You'll independently build and maintain automated tests and test frameworks for defined components and features, collaborating directly with Software Engineers on defects and test coverage. This role sits within our Engineering function and contributes to PDQ's mission of making device management simple, secure, and Pretty Damn Quick, by ensuring our products ship with quality and confidence. You'll have the opportunity to work on greenfield projects, contribute to our Connect product and on-prem applications, and grow your technical skills through mentorship from senior SDETs and Software Engineers. Why this role matters Quality is a core part of how PDQ earns and keeps the trust of IT teams around the world. As an Software Engineer in Test, you're not just catching bugs, you're building the systems and frameworks that let our engineering teams ship with confidence at speed. How you might spend your day: - Work with the fun stuff: We use Elixir, Rust, JS, PowerShell + TS. - Design, develop, and execute test automation (E2E, unit, integration, performance) and infrastructure (test provider, CI integration, local development scripts). - Build and maintain automation for your components; contribute improvements to the test framework and CI/CD pipelines. - Research, document, estimate, and report on identified bugs; consult with Software Engineers to help write better tests and more maintainable code. - Collaborate with Product teams to refine feature requirements and partner with cross-functional teams including Engineering, Product, and Design. - Estimate, prioritize, plan, and coordinate testing activities throughout the entire software development life cycle. - Create and maintain testing documentation, support newer team members as they onboard, and contribute to PDQ's Open Code Policy by fixing defects across the codebase. Qualifications - 3+ years of experience with relevant programming languages; strong preference for languages in our stack (Elixir, Rust, JavaScript, TypeScript, PowerShell), but open to other languages such as Python, Go, or Java. - 2+ years of experience with web testing tools, including E2E frameworks (Cypress, Playwright, WebDriver IO, etc.) and unit/component testing tools (Jest, React Testing Library, etc.). - Experience working with CI/CD pipelines and understanding how testing integrates into the development workflow. - Knowledge of modern web infrastructure, design patterns, and the modern testing paradigm, including the types of automated tests, their strengths and weaknesses, and when to apply each during the SDLC. - Ability to own work with some ambiguity, take steps to get clarity, and communicate effectively with stakeholders including Product, Developers, Designers, and end users. Nice to Have: - Experience with greenfield projects, go-to-market launches, or SaaS platforms. - Experience with advanced testing practices including load and performance testing, visual validation, security testing, accessibility testing, and resilience or chaos testing. - Familiarity with on-premises device management or IT infrastructure products. - Experience mentoring junior engineers or contributing to team testing standards and documentation. Who you are: - Sharp eye for defects and a passion for solving problems, you approach quality with curiosity and rigor. - Comfortable with ambiguity, you take steps to get clarity rather than staying stuck, and you thrive in evolving environments. - Attention to detail and a genuine commitment to product quality, you advocate for the user experience in every decision. - Curiosity, initiative, and a continuous improvement mindset, you actively seek opportunities to grow, learn, and innovate. - Strong written and verbal communication skills; able to work effectively across roles in cross-functional teams, empathizing with Product, Developers, Designers, and end users alike. Benefits - 4-Day Work Week - Equity Participation - 100% Premium Coverage for medical, dental and vision for you and your dependents - 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance - Company Match of the first 6% of your employee deferrals - Flexible Paid Time Off Policy - Health Savings Account (HSA) and wellness incentives - Quarterly Company Values Award (team member nominated)

• Lead customer research including interviews, surveys, and call reviews to deepen understanding of buyer behavior, pain points, and decision criteria—and ensure those insights flow continuously into messaging, content, and enablement • Own PDQ’s competitive intelligence program end-to-end—tracking competitors, synthesizing signals, and delivering timely, actionable insights to stakeholders across product, sales, and marketing • Develop and refine product messaging and positioning that resonates with IT professionals and key buyer personas, differentiating PDQ’s offerings in a competitive market • Partner with Product Management to influence roadmap prioritization based on market insight, customer feedback, and competitive dynamics • Build and maintain competitive battlecards, positioning matrices, and win/loss analysis frameworks that enable Sales to compete and win • Monitor market trends, pricing shifts, and product announcements to proactively inform product and go-to-market strategy, and develop a repeatable cadence for sharing competitive intelligence across the organization • Serve as PDQ’s primary point of contact for industry analyst firms—managing ongoing relationships, preparing executive briefings, and ensuring PDQ is well-represented in relevant reports and market assessments • Translate analyst feedback into internal recommendations that inform product positioning, roadmap, and messaging priorities, and pursue opportunities for PDQ to be featured in analyst research that drives credibility with buyers • Pilot and scale AI-powered tools and workflows that improve the speed and quality of PMM outputs—including competitive research, sales tools, content development, win/loss synthesis, and persona refinement • Identify where AI can systematically augment the PMM function and build lightweight processes the broader team can adopt, serving as an internal resource for best practices around AI use in marketing • Create and maintain high-quality sales enablement materials including pitch decks, case studies, competitive battlecards, and objection-handling playbooks, and conduct training sessions to equip the Sales team with the knowledge and tools to win

• Develop and execute growth marketing strategies for all products aligned with business objectives, leveraging data-driven insights and market trends to optimize performance across all channels • Own the marketing pipeline, overseeing lead generation, qualification, and conversion processes to drive revenue growth and achieve sales targets across new logo, cross-sell, self-serve, and sales-assisted motions • Oversee Growth Marketing owned customer journey touchpoints - including email, digital, paid media and events - bringing together cohesive experiences and nurture programs to move prospects through the funnel • Act as a key liaison between leadership groups, collaborating closely with cross-functional teams including Revenue, Revenue and Marketing Operations, Product, and Finance to ensure alignment of Growth Marketing strategies with overall business goals, objectives, and critical initiatives • Lead the integration of AI and automation into the growth marketing function – enabling teams to scale experimentation, optimize performance, and improve forecasting accuracy • Continuously monitor, analyze, and optimize campaign performance across all Growth Marketing channels, leveraging data-driven insights to drive improvements in conversion rates, customer engagement, retention, and ROI • Provide leadership, guidance, and mentorship to the Growth Marketing team, fostering a culture of collaboration, innovation, and accountability • Develop and manage the marketing budget with senior leadership, allocating resources effectively to maximize ROI and drive scalable growth • Provide regular updates and reports to stakeholders and leadership on key performance metrics, growth initiatives, and market trends • Lead quarterly and annual planning for the Growth Marketing teams, setting quarterly and monthly pipeline targets for each product in partnership with Revenue team leadership

Role Description Antes de postularte, ten en cuenta: Este es un rol remoto (home office) bajo modalidad de contratación por servicios con base en Colombia, que apoyará nuestras operaciones comerciales en LATAM. Estamos contratando en Colombia por primera vez y nos entusiasma expandir nuestra presencia en una región estratégicamente importante para nuestro negocio. Colombia es un mercado clave para PDQ, con una sólida base de clientes y relaciones establecidas con distribuidores, además de un gran potencial de crecimiento a largo plazo. En este rol, apoyarás las operaciones comerciales diarias en LATAM, trabajando de cerca con los equipos de ventas, partners y áreas internas para asegurar la correcta ejecución de procesos operativos y administrativos. Es una excelente oportunidad para una persona organizada, detallista y cómoda trabajando de manera transversal en un entorno SaaS dinámico. Lo que harás: - Apoyar las operaciones comerciales diarias en LATAM - Gestionar la activación de órdenes de compra (PO), procesamiento de pedidos y seguimiento interno - Coordinar renovaciones, continuidad de cuentas y extensiones de licencias - Apoyar la configuración y extensión de cuentas de prueba, así como el seguimiento a nuevas oportunidades - Mantener la precisión del CRM (Salesforce) y apoyar la administración del pipeline - Apoyar la elaboración de cotizaciones, solicitudes comerciales y coordinación interna - Realizar seguimiento a clientes y partners sobre temas operativos, incluyendo estado de pedidos y pagos - Coordinar el seguimiento de pagos con equipos internos y externos - Brindar soporte administrativo relacionado con licencias, renovaciones y procesos comerciales internos - Gestionar y dar seguimiento a flujos internos y documentación comercial - Actuar como enlace entre ventas, finanzas, partners y clientes para asegurar eficiencia operativa Qualifications - 2+ años de experiencia en Operaciones de Ventas, Operaciones Comerciales o roles administrativos similares (idealmente en SaaS B2B) - Experiencia trabajando con CRM (preferiblemente Salesforce) - Excelentes habilidades organizativas y capacidad para manejar múltiples procesos simultáneamente - Experiencia apoyando cotizaciones, renovaciones, contratos u órdenes comerciales - Conocimiento de mercados LATAM (Colombia altamente preferido) - Nivel profesional de español e inglés Requirements - Responsabilidad (Ownership): Te haces cargo de tus tareas y aseguras su cumplimiento - Honestidad: Actúas con integridad y transparencia - Colaboración: Trabajas eficazmente con equipos multifuncionales y en diferentes zonas horarias - Mejora: Buscas constantemente optimizar procesos y resultados - Eres detallista, organizado/a y disciplinado/a en la gestión administrativa - Tienes una comunicación proactiva y das seguimiento constante hasta cerrar temas - Te sientes cómodo/a trabajando en un entorno remoto y regional - Tienes una mentalidad resolutiva y te adaptas bien a la ambigüedad Contractor Details (Colombia) - Este rol se vinculará como contratista independiente en Colombia - Debes estar autorizado/a para trabajar en Colombia y poder facturar por tus servicios (por ejemplo, contar con RUT activo) - La compensación se definirá de acuerdo con las prácticas del mercado local para contratistas - El/la contratista será responsable de sus propios aportes a seguridad social, impuestos y beneficios, conforme a la legislación colombiana Why Colombia & This Role - Colombia es un mercado estratégico para el crecimiento de PDQ en LATAM - Es uno de nuestros mercados más activos actualmente - Dos de nuestros principales distribuidores están basados allí - Contamos con una base sólida de clientes en el país - Ofrece potencial de crecimiento hacia roles con mayor responsabilidad regional - Este rol está diseñado para crecer junto con nuestras operaciones en LATAM y puede evolucionar hacia una posición con mayor alcance comercial en el futuro. PDQ se enorgullece de ser un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de sexo, raza, color, edad, embarazo, orientación sexual, identidad o expresión de género, religión, origen nacional, ascendencia, ciudadanía, estado civil, condición de veterano, información genética, discapacidad o cualquier otra característica protegida por la ley aplicable.

• Build new features in Elixir and Phoenix LiveView for our billing and subscription management platform, a core internal and customer-facing product that powers quoting, invoicing, subscription management, and monetization across the company. • Work in a CI/CD environment, shipping code to production frequently following agile principles. • Collaborate with engineering teammates in the US and Romania on shared priorities. • Troubleshoot technical issues, from bugs to outages and customer support cases. • Research, prototype, and contribute to technical decisions. • Participate in constructive code reviews and continuous learning.

• Participate in testing throughout the entire software development life cycle • Collaborate on refining product feature requirements • Research, document, and report on identified bugs • Troubleshoot customer-facing issues • Build test environments for use with testing • Utilize scripting languages (such as TypeScript, Python, and PowerShell) to support testing • Help create and expand automated test suites in Playwright or Pester • Participate in code reviews • Establish and maintain a good working knowledge of appropriate products • Work as part of an Agile team • Continually improve our testing culture and processes • Create and maintain testing docs and test cases

Job Description: - Before you apply, please note: - - This is a full-time role open to remote or hybrid candidates in eligible U.S. states (AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI). No visa sponsorship is available for this position.  PDQ is seeking an experienced Systems Administrator who knows Windows and macOS in the real world: troubleshooting, packaging, logs, MDM, and the messy edge cases that show up in production. You’ll join the Solutions team supporting PDQ Connect, our cloud-based, agent-driven endpoint management platform, as we expand macOS capabilities. You’ll also support SimpleMDM, our Apple MDM product for macOS and iOS device management. This role provides technical support for other sysadmins and IT departments. You will:  - Own customer issues  - Debug deployments and inventory/scanning problems  - Reproduce and escalate product bugs with excellent technical detail  - Improve docs and knowledge articles  - Provide feedback to Product and Engineering based on customer reality  Support is primarily email-based, with some live chat. From time to time we may provide outbound phone & remote support.  While this is not a Sales role, you may be the first contact that trial users have with PDQ, so we will be looking for sysadmins who know how to treat a customer right. You will test new features, provide product feedback, reproduce bugs, and support real-world IT environments with all their quirks and inconsistencies. You will be solving hard problems with other people like you: system administrators with real-world experience. Most of our support is conducted via email, with some live meetings via chat or phone. What you'll be doing: - Ticket ownership and technical investigation from start to finish - - Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)  - - Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints  - Primary focus: PDQ Connect (macOS): - - PDQ Connect Agent (macOS) - - PDQ Connect/ISL Remote Desktop apps (agent and viewer) (macOS) - - PDQ package library and user-created custom packages (macOS) - Secondary product focus: SimpleMDM - - Write and maintain internal docs and customer-facing help center articles. - - Capture and prioritize customer feedback and feature requests  - - Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment. Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks. - - Collaborate with Engineering, Product, and Strategy on quality and usability improvements  We're looking for people who have: Must Have: - 3+ years system administration in macOS and Windows environments - Strong macOS troubleshooting skills, including command line troubleshooting and reading/interpreting macOS and application logs  - Experience with Apple MDM (e.g., SimpleMDM, Jamf, Mosyle, Iru/Kandji, Intune). - Experience with Windows OS and application deployment, patch management, and troubleshooting - Experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar - Proven ability to configure, troubleshoot, and support software deployments in messy end-user environments. - Working understanding of endpoint and platform security best practices - Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.) Nice to Have: - Experience with scripting, e.g. bash, zsh, AppleScript, PowerShell (Windows), Python - Experience with management of Apple operating systems beyond macOS - Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC) - Basic REST API troubleshooting (using curl, Postman, etc.)   Tools we use: - Zendesk - Microsoft 365 - Slack - Notion - Linear PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: - 4-Day Work Week - Equity - Managers who champion professional development - 100% Premium Coverage for medical, dental and vision for you and your dependents - 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance - Company Match of the first 6% of your employee deferrals - Flexible Paid Time Off Policy that treats you like the adult that you are - Health Savings Account (HSA) and wellness incentives - Quarterly Company Values Award (team member nominated) Interview Process - Homework Assignment: After applying, you’ll receive a short technical exercise based on PDQ Connect. It’s designed to take under 45 minutes and evaluate your troubleshooting and technical clarity. - Preliminary Interview: If your assignment passes, you’ll meet with us for a brief interview covering HR eligibility and foundational knowledge. - Cultural & Technical Interviews: Two back-to-back interviews: one assessing culture, values, and team alignment, and one deep technical discussion led by Solutions Engineers. PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.