Pandoblox

• serve as a primary point of contact for client support requests, delivering Tier 1 resolution while maintaining excellent, professional customer service • partner with account managers and senior leads to support high-availability, reliable service delivery across client environments • actively monitor client environments, driving both proactive maintenance and rapid reactive issue resolution • support core service delivery projects, including hardware deployments, software rollouts, cloud migrations (e.g., Microsoft 365 / Google Workspace), data processing, and network upgrades • participate in root cause analysis (RCA) on recurring incidents, applying documented fixes and escalating systemic issues to senior engineers for permanent resolution • develop and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles to streamline team workflows • follow the defined escalation matrix, handing off issues that exceed Tier 1 scope to senior engineers with full context and history • collaborate across teams to remove technical barriers, improve automation, and keep daily operations running at optimal capacity • meet or exceed defined SLA response and resolution targets across all assigned work • provide Tier 1 support for Windows and macOS workstations — imaging, provisioning, OS and firmware patching, driver conflicts, peripheral and printer setup, and performance troubleshooting • administer end-user accounts across Active Directory, Microsoft Entra ID (Azure AD), and Google Workspace • execute user lifecycle workflows: onboarding provisioning, offboarding deprovisioning, and hardware refresh, following documented checklists • manage and troubleshoot endpoints through RMM and MDM platforms (e.g., NinjaRMM, Intune, Mosyle, Jumpcloud) • install, configure, and troubleshoot business applications and productivity suites (Microsoft 365, Google Workspace, browsers, VPN clients, and line-of-business apps) • resolve connectivity issues across Wi-Fi, VPN, DNS, and the local network for end-user devices • triage endpoint security alerts (EDR/antivirus, phishing reports) and remediate or escalate per playbook • verify backup completion and endpoint health, flagging anomalies for remediation • support mobile devices under MDM enrollment (iOS/Android), including email, MFA, and app configuration • log every client interaction as a ticket in the PSA/ticketing platform • create tickets with accurate categorization and clear issue summaries • maintain ticket hygiene throughout the lifecycle, keeping status, ownership, and next-action fields current at all times • record all troubleshooting steps, findings, and time entries in real time • provide timely, professional client communication within SLA-defined intervals • escalate stalled or out-of-scope tickets promptly with a full history • confirm resolution with the end user before closing

• Stand up and operate per-client data ingestion (ODBC, API, and file sources) into the warehouse via our ELT layer • Run rigorous row-count and parity checks to verify raw landings directly against the client’s source systems • Own end-to-end pipeline operations across concurrent clients, directly diagnosing freshness issues, failure alerts, infrastructure costs, and incidents • Build and maintain isolated, three-layer dbt projects (staging → intermediate → marts) for each client assignment • Construct robust fact and baseline models that reproduce a client’s exact source-of-truth numbers, producing reconciliation documentation for client sign-off • Perform engineering standards rigor by applying version-controlled, tested, peer-reviewed, and reproducible data practices utilizing a disciplined local-to-CI workflow • Apply right-size engineering rigor appropriately for a startup environment, partnering cleanly with platform engineering without gold-plating solutions • Sit directly with client operators, controllers, and analysts to pull essential domain logic and uncover system patterns • Translate discovery conversations directly into clear metric definitions within the semantic layer and queryable business marts • Own core business-rule tests and metric definitions (Cube.dev) powering executive dashboards and natural-language AI querying • Construct the quality framework using automated dbt tests, anomaly checks, freshness monitoring, and PII awareness • Optimize and structure context-rich datasets with clean joins and clear descriptions so AI agents can reason correctly via the signal-mcp tool server • Ensure all ongoing data operations capture structured traces that continuously feed our cross-client intelligence layers • Collaborate and train other team members • Perform other duties as required by the role

• Own the infrastructure for client-delivery pipeline • Evolve infrastructure for small team management of client environments • Focus on infrastructure outcomes that deliver faster, safer client results • Collaborate with project team

• Recruit fractional and advisory CxO partners • Onboard and activate every new partner • Coach partners through the 3 phase close cycle • Operate the partner pipeline • Drive expansion and retention

• Oversee the Technology helpdesk, technicians, system administrators, and engineering consulting teams • Take complete ownership of the technology team and partner with account managers • Play an active role in proactive and reactive client management and issue resolution • Work closely with the executive team to ensure optimal operations • Oversee service delivery projects including equipment deployment, software releases, email migrations, etc. • Develop, maintain, support, and optimize key functional areas • Ensure the oversight, organization, and motivation of the Technical Operations team • Manage processes to document client issues, leverage trends, and impact analyses • Build, develop, and lead remote and onsite team of technical Operations resources • Investigate methods to better monitor our network and respond to issues • Provide executive level reporting for informed decision making • Be the bridge between MSP partners and clients • Identify staffing needs and work with the recruitment team

• Directly oversee the Technology helpdesk, technicians, system administrators, and engineering consulting teams • Take complete ownership of the technology team and partner with the account managers to provide excellent client services • Play an active role in proactive and reactive client management and issue resolution • Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base • Oversee service delivery projects including equipment deployment, software releases, email migrations, etc. • Develop, maintain, support, and optimize key functional areas to remove barriers hindering the team’s overall performance • Ensure the oversight, organization, and motivation of all members of the Technical Operations team • Lead by example, challenge functional status quo, manage and develop processes to document client issues, leverage trends, and impact analyses in the overall service enhancement • Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers • Build, develop, and lead remote and onsite team of technical Operations resources • Investigate methods and procedures to better monitor our network and respond to issues • Provide executive level reporting for informed decision making • Be the bridge between MSP partners for tiers 1 and 2 support and our clients, serve as the outsourced IT manager to help with escalations and troubleshooting • Be the escalation point to carrier and cloud partners we help implement and support for clients • Identify staffing needs and work with the recruitment team to pursue targets • Maintain familiarity with current and upcoming IT equipment, services, and other developments • Perform root cause analysis of infrastructure problems and develop resolution and prevention plans • Perform other duties as assigned

• Recruit fractional and advisory CxO partners • Onboard and activate every new partner • Coach partners through the 3 phase close cycle • Operate the partner pipeline • Drive expansion and retention

• Lead development of WordPress using ACF, custom blocks, Twig templating, custom post types, and block-based themes • Build projects with headless CMS platforms like Contentful, Storyblok, or WordPress • Create pixel-perfect, fully functioning frontends using Tailwind CSS, GSAP, and other modern frontend technologies • Integrate backend systems, APIs, CRMs, marketing automation, AI tools, and eCommerce solutions • Own CI/CD workflows and deploy sites across Vercel, Netlify, AWS, Kinsta, and WP Engine • Serve as a primary technical point of contact for internal teams and clients • Mentor junior developers and provide technical leadership • Collaborate using Figma, Slack, Teamwork, and Pastel

ABOUT THE ROLE We are looking for a proactive Salesforce Developer to join our team. In this role, you will be responsible for the development, configuration, and optimization of our Salesforce ecosystem, with a primary focus on Service Cloud and Field Service (FSL). You will build scalable solutions that support our global operations, ensuring high performance through modern coding standards and efficient platform configuration. RESPONSIBILITIESIn this role, you'll get to.. - Support the end-to-end Field Service (FSL) lifecycle by managing and configuring Service Resources, Work Types, and Work Orders. - Design and build reactive user interfaces using Lightning Web Components (LWC) and maintain existing Aura components. - Develop robust business logic using Apex (Classes and Triggers) and Flow, ensuring all solutions are optimized to stay within Salesforce Governor Limits. - Manage expert-level Salesforce configurations, including custom object architecture, validation rules, and advanced security/sharing models. - Build and maintain secure REST/SOAP API integrations between Salesforce and external business systems or third-party tools. - Participate in the full application lifecycle using Bitbucket and Jenkins for version control and deployment, ensuring high code quality through unit testing and peer reviews. - Work within an Agile/Scrum framework to provide technical estimations and deliver features on schedule. REQUIREMENTS: One day one we'll expect you to.. - Have 3–5 years of experience in Salesforce Development - Have a proven track record in developing on the Salesforce platform, specifically within Service Cloud and Sales Cloud. - Apply practical experience with Field Service Lightning, including knowledge of the mobile app, dispatcher console, and scheduling logic. - Proficient in LWC, Apex, JavaScript, and SOQL - Have a strong understanding of the Salesforce data model and the ability to solve complex problems within a multi-tenant environment. - Familiarity with JIRA and Confluence for task management and technical documentation. - Salesforce Certified Platform Developer I (or equivalent hands-on experience). - have a fully functional and up to date computer with which to perform duties - be willing to install next generation end point protection on the computer - be willing to work in Pacific time - be a current resident of the Philippines and can legally perform work from there - be willing to take on a fulltime, contract-based position NOTE: This is a remote (work from home) job.

ABOUT THE ROLE: We are searching for a high - energy Account Executive who can recognize opportunities and turn leads into long-lasting partnerships to join our team. With their extensive product knowledge and understanding of industry trends, our Account Executives communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. RESPONSIBILITIES: In this role, you’ll get to … - provide support for clients by learning about and satisfying their needs - be responsible for taking over existing accounts as well as bringing in own book of business and generating net new opportunities - strategize with and assist marketing team for lead generation campaigns - present and demonstrate the value of products and services to prospective buyers - compile and analyze data to find trends - stay current on company offerings and industry trends - maintain a network of industry contacts - build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience - handle complaints and negotiations - perform other duties as needed by the role REQUIREMENTS: On day one, we'll expect you to ... - have minimum 5+ yrs as an Account executive in IT MSP industry - have focused on mid-sized companies $50mm-$500mm in revenue, with a healthy book of business - have good grasp of business operations and how it ties into sales - be trained on IT service management, Data and Business consulting best practices to empower you to sell to CFOs, COOs and CEOs - have comprehensive and current knowledge of company offerings and industry trends. - possess the drive and energy to manage multiple accounts while looking for new opportunities - have excellent verbal and written communication skills - have the ability to understand client needs and handle the negotiation process. - possess strong time management skills - be willing to work during US Pacific time zone or during client hours as required Note: - This is a remote work from home position, but candidate will be traveling to client sites or industry events multiple times throughout the month and needs to be comfortable with the road warrior lifestyle. - Competitive commission structure based on performance.