• Understand customer business and application requirements; provide pre-sales technical and design support with prospective customers and partners over the phone, via email, and in person • Design and develop proof-of-concept applications to demonstrate product capabilities • Build and deploy containerised applications on Digi devices using the Digi Remote Manager and LXC • Act as liaison between the Sales Team and Engineering, Technical Support, Product Marketing, and Product Management • Provide customer training programmes and technical sales presentations as required • Set up, test, and replicate customer hardware, software, networking, and application issues in a lab environment • Develop and maintain strong technical relationships with customer and partner contacts

• Ensure scalability, reliability, and stability of CloudVision service fleet • Operate production systems at scale • Develop, operate, and work with various types of databases • Lead projects in Data Platform, Capacity Planning, Autoscaling, Disaster Recovery, and more • Collaborate with a globally distributed on-call team.

• Install, configure, and commission generator monitoring and control hardware at customer facilities, ensuring proper integration with both the electrical hardware layer (wiring, sensors, ATS, metering) and controls layer (gateways, relays, communication protocols) • Perform site assessments and pre-installation surveys to determine hardware requirements, wiring paths, panel access, and connectivity options at each facility • Scale your knowledge and efforts with strong communication across multiple projects and stakeholders • Execute all phases of on-site installation work: mounting hardware, running and terminating low-voltage wiring, connecting to generator control panels and ATS, and configuring network/communication links • Validate hardware functionality and data connectivity post-installation, troubleshooting wiring, signal, or communication issues before sign-off • Serve as the hands-on technical expert during customer kickoffs and site visits, translating project plans into accurate field installations • Coordinate on-site with customer facility staff, utility representatives, and third-party electrical contractors to ensure safe, code-compliant installations • Diagnose and repair hardware and connectivity issues in the field, using established troubleshooting protocols and escalating to engineering when needed • Maintain accurate installation documentation: wiring diagrams, as-built records, device configurations, and site-specific notes • Follow and help refine standardized installation and commissioning protocols to improve consistency and speed across sites • Provide field feedback to the engineering team on hardware design, installation challenges, and opportunities to improve reliability or ease of deployment • Support the hardware alerting system by verifying sensor/controls placement and confirming alert triggers function correctly post-install • Build relationships with on-site utility personnel and third-party contractors to support smooth, repeatable installations • Maintain a customer-centric approach on every site visit, ensuring minimal disruption to facility operations • Travel to customer sites as needed to complete installations, troubleshoot issues, and support commissioning

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.