Join OurAssistants

• Respond to customer inquiries via email, chat, social media, or support platforms. • Handle order concerns, tracking requests, returns, refunds, and general product inquiries. • Deliver professional and customer-focused support to maintain positive customer experiences. • Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms. • Update order statuses, tracking information, and customer records. • Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns. • Upload and update product listings, descriptions, pricing, and images. • Monitor inventory levels and report stock concerns. • Assist with catalog organization and product categorization. • Maintain accurate records, reports, and documentation. • Assist with data entry, spreadsheets, and workflow tracking. • Support promotions, product launches, and marketing initiatives when needed. • Assist with social media scheduling and content posting. • Coordinate basic graphics or marketing assets using Canva or similar tools. • Monitor comments and messages on social platforms when needed.

• Oversee day-to-day maintenance operations, work order management, and vendor coordination. • Ensure timely completion of maintenance requests while maintaining service quality standards. • Monitor escalations and implement solutions to improve turnaround times and resident satisfaction. • Build and implement scalable maintenance workflows and operational systems. • Establish SOPs, service standards, and maintenance best practices. • Lead, mentor, and support maintenance coordinators and operational staff. • Manage maintenance workflows, reporting, and tracking within AppFolio. • Coordinate with vendors, contractors, and technicians to ensure service completion and compliance.

• Provide expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting) • Create accurate quotes for pool packages, equipment upgrades, liners, and parts • Drive sales through upselling chemicals, parts, and maintenance equipment • Perform water testing and provide chemical treatment recommendations • Process orders and coordinate with service and delivery teams

• Own and maintain two primary email inboxes, ensuring timely responses • Audit bad reviews and proactively reach out to customers • Monitor and engage on social media platforms • Manage subscriptions through Recharge and save cancellations • Troubleshoot lost or delayed packages via ShipBob • Track ticket data and prepare structured weekly reports

• Support end-to-end property management operations for residential portfolios. • Manage leasing workflows including applications, approvals, renewals, move-ins, and move-outs. • Maintain accurate records, reports, and documentation within property management systems. • Respond to tenant and owner inquiries professionally and promptly. • Coordinate communication regarding leases, maintenance, billing, and property updates. • Handle maintenance requests and dispatch vendors as needed. • Follow up on work orders to ensure timely completion and resident satisfaction. • Maintain workflows and task management within AppFolio and Aptly.

• Develop and maintain web applications using React JS • Build responsive and user-friendly interfaces using Tailwind CSS or Bootstrap • Translate business requirements into scalable frontend solutions • Write and maintain end-to-end (E2E) test cases using Playwright • Perform manual and automated testing to ensure application quality • Identify, troubleshoot, and resolve issues in both development and production • Collaborate with developers, designers, and product teams

• Screen applications from ATS and shortlist qualified candidates • Create and update candidate profiles in ATS and CRM • Maintain accurate recruitment trackers and pipeline updates • Conduct basic background and reference checks • Schedule interviews and support recruitment coordination • Handle administrative tasks and recruitment documentation

• Own and execute client onboarding and implementation with speed, accuracy, and extreme attention to detail. • Execute end-to-end onboarding for new clients, new properties/acquisitions, portfolio and package changes. • Perform detailed, manual implementation work including data setup, uploads, configuration. • Process-driven execution with no shortcuts. • Work within Asana to manage tasks, workflows, and deadlines. • Maintain clear status tracking so blockers are visible. • Support Client Success with operational tasks when onboarding volume is lighter.

• Process and manage payroll accurately and on time. • Handle general accounting tasks including journal entries, reconciliations, and reporting. • Maintain accurate financial records and assist with month-end close processes. • Assist with ad-hoc accounting and administrative tasks as needed.

• Manage HOA financials using Vantaca, including owner ledgers and association accounts • Record and track assessments, payments, special assessments, and adjustments • Process accounts payable, including vendor invoices and approvals • Maintain accurate financial records for multiple HOA communities • Perform monthly bank and balance sheet reconciliations • Prepare financial statements including balance sheets, income statements, and budget vs. actual reports • Generate board-ready financial packages and homeowner statements • Support month-end and year-end closing processes • Monitor delinquent accounts and assist with collections tracking • Coordinate with HOA managers on payment plans and account resolutions • Ensure compliance with HOA governing documents and financial policies • Maintain organized and audit-ready digital records • Assist with audits, financial reviews, and year-end processes