• 1-on-1 counseling with applicants to build their extra-curricular profiles and applications • Meet remotely with students • Edit essays and provide feedback to foster students’ independent writing skills • Provide comprehensive support to students as they prepare their applications • Generate creative and practical professional experience and projects for students’ extracurricular activities • Collaborate with a team of up to three counselors and a Senior Counselor Mentor to support each student’s progress • Maintain a caseload of anywhere from 0-15 students, depending on availability

• Provides exceptional coaching services to clients while upholding the standards of EPA coaching. • Advises in the recruitment-stage and development-stage of different collegiate esports programs. • Conducts coaching and instructional activities. • Counsels, advises and/or refers student-competitors on personal and academic matters. • Participates in scheduled staff development sessions as assigned. • Coaches and instructs assigned varsity team utilizing best practices. • Develops and demonstrates some understanding of student development theory. • Ensures proper completion of administrative responsibilities from those groups under their supervision (e.g., tournament registration forms, maintaining proper grade point average, etc.).

• Engage with prospective participants who have requested information • Facilitate structured conversations via phone or video conferencing • Support new participants through onboarding and orientation processes • Participate in virtual training sessions and professional development • Independently manage your schedule, workflows, and daily priorities

• Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing. • Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement. • Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements. • Ensure consistent execution of the PETI model across all coaching and performance management sessions. • Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions. • Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress. • Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams. • Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities. • Provide weekly and monthly reports summarizing impact, key observations, and actionable insights.