• Athlete Onboarding and Engagement: Super Age Games - Objective: Create a seamless onboarding experience for athletes registering for the Super Age Games, including special attention to the Champion [premium] pass holders. - Execution: You will own and drive the development of onboarding materials, design and facilitate welcome flows and community experiences, and create personalized communication plans to engage athletes before, during, and after their event experience. • The Standard: Engagement & Development - Objectives: 1) Own user communication and product tweaks to get our intended user behavior on our training platform, the Standard; 2) Inform product development roadmap based on user behavior. - Execution: Collaborate with our entire team to make sure our users are getting the value of the platform, and drive discussions and roadmapping about how we build out the platform to drive maximum value to our community. • Community Building - Goal: Foster a strong community among our athletes that encourages support, friendship, and collaboration. - Execution: Organize social events, create community forums, and facilitate group activities. Maintain engagement through newsletters, our consumer platform, and social media interactions.

• Provide outstanding, dedicated client care while maintaining professional relationships with current, potential, and former clients. • Serve as the main point of contact for client questions or concerns, ensuring a positive and seamless client experience. • Resolve client issues, educate clients on products and services, and support strategies for retention and growth. • Collaborate with internal partners to execute business plans and strategies that align with company goals. • Maintain organized and accurate account information for each client, including records of interactions, service issues, and resolutions.

• Provide leadership and oversight in the full lifecycle of data warehouse projects, from planning and design to implementation and support. • Supervise a team of Data Warehouse Analysts and Database Administrators, ensuring that workloads are appropriately balanced and deadlines are met. • Establish and maintain auditing processes to ensure data accuracy and quality across all data warehouses. • Collaborate with business users and stakeholders to gather requirements and translate them into effective technical solutions for data reporting and analytics. • Develop, create, and modify query-based dashboards, reports, KPIs, and advanced analytics to support decision-making across the organization. • Stay current with advancements in data warehousing, business intelligence (BI) technologies, and analytics to bring innovative solutions to the team. • Be available for on-call support as assigned by the manager, providing prompt assistance to resolve data reporting and database-related issues. • Provide technical advice, assistance, and training to users, helping them understand and utilize data reporting tools effectively. • Document and maintain standard operating procedures, troubleshooting guides, and technical documentation for the data warehouse team. • Ensure that best practices for data management, storage, and retrieval are followed across all data warehouse projects. • Perform other duties as assigned by management to support the department’s and organization’s goals.

• onboard and train GC Project Managers on efficiently guide early usage and deliver fast wins • transition into light AE-style check-ins after onboarding • coordinate internally with our DIA team • act as a subject-matter expert for our product and engineering teams • maintain tight communication and ensure efficiently becomes essential on every project