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HOA Customer Service Representative
Location
Philippines
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
HOA Customer Service Representative
Join OurAssistants
• Answer and direct phone calls, emails, and inquiries from homeowners, board members, and vendors in a timely and professional manner • Provide excellent customer service while addressing questions, concerns, and general HOA-related requests • Work closely with the assigned HOA manager to understand the needs of each community and ensure smooth communication • Maintain organized filing systems for important documents, contracts, correspondence, and HOA records • Assist in preparing documents and materials for board meetings and community meetings • Maintain accurate records of architectural review applications, violations, compliance issues, and homeowner correspondence • Support the administration of gates, pool houses, clubhouses, tennis courts, and other community amenities • Manage reservations for clubhouses, tennis courts, community rooms, and shared amenities • Coordinate with vendors for maintenance, repairs, and community service requests • Assist in obtaining bids and proposals for community projects and maintenance needs • Track service requests and follow up to ensure timely completion • Process and record payments, fees, assessments, and other financial transactions • Assist with invoice processing, collections tracking, and financial record management • Collaborate with the accounting team to ensure accurate financial transactions and documentation
Job Requirements
- High school diploma or equivalent required; additional education or certification in business administration is a plus
- Previous experience as an administrative assistant, customer service representative, HOA support staff, or similar role
- Strong customer service skills and excellent telephone etiquette
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced, multitasking environment
- Exceptional attention to detail and strong organizational skills
- Experience in HOA, property management, or real estate support is highly preferred
- Familiarity with HOA or property management software such as Vantaca, AppFolio, CINC, Buildium, or similar is a plus
- Must be currently residing in the Philippines or Latin America
- Must have a stable internet connection and a remote-ready workstation
Benefits
- Competitive salary based on experience
- Permanent remote work setup
- Ongoing training and professional development opportunities
- Supportive and collaborative team environment
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