Title: Customer Service Representative 1 Location: Virginia Beach United States Job Description: City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: Remote ONLY in Virginia or North Carolina area. Must be able to travel on-site if you have having connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education. Education - High school diploma or equivalent Required Certification/Licensure - No specific certification or licensure requirements Experience - Two years of customer service experience Required - Previous data entry experience Required - Experience in a high-volume call center Preferred Benefits: Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down - $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Provides in-market, specialized member support • Conducts in-market member engagement • Ensures members have access to PCP and specialists • Educates members on gaps in care

Role Description We are seeking a highly motivated Travel Customer Representative to join our team. In this role, you will be responsible for assisting clients in planning and booking their dream vacations. You will work closely with our sales and marketing teams to ensure that our clients receive the best possible experience from start to finish. - Communicate with clients via phone, email, and online platforms to understand their travel preferences and needs - Utilize your knowledge of popular destinations, travel trends, and industry resources to create personalized travel itineraries for clients - Book flights, accommodations, transportation, and activities for clients according to their budget and preferences - Provide exceptional customer service by promptly responding to client inquiries and addressing any concerns or issues that may arise during the planning process or while on vacation - Collaborate with our sales and marketing teams to promote and sell our travel packages and services - Stay up-to-date with industry trends and new travel destinations to continuously improve our offerings and provide the best possible experience for our clients Qualifications - Excellent communication and interpersonal skills - Strong organizational and time-management abilities - Ability to work independently and remotely while maintaining a high level of productivity and attention to detail - Passion for travel and a desire to help others create unforgettable experiences Benefits - Competitive earnings opportunities - Flexible work schedule and the ability to work remotely - Opportunities for professional development and growth within the company - Discounted travel packages and industry perks - Supportive and collaborative team environment

Role Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service. - Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication - Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience - Onboard new learners and guide them through our services, ensuring a smooth and successful implementation - Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise - Collaborate with cross-functional teams to improve processes and enhance the overall learner experience - Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services - Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements - Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies Qualifications - Bachelor's degree in Teaching - 2+ years of experience in teaching English (customer success or account management a plus) - Strong communication and interpersonal skills, with the ability to build rapport and trust with customers - Excellent problem-solving and critical thinking skills - Ability to work independently and manage multiple tasks and priorities - Fluent in English (both written and spoken) Location This is a remote position based in Brazil. You will have the flexibility to work from home. Contract Details This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers. If you are passionate about teaching and customer success and have a strong desire to help others achieve their goals, we would love to hear from you! Apply now to join our team at elt as a Customer Success Coordinator.