OSF Digital

Role Description The Integration Developer is responsible for designing, developing, testing, and maintaining system integrations, APIs, and middleware solutions that connect enterprise applications, databases, cloud platforms, and AI-enabled systems. This role requires strong integration fundamentals, hands-on experience with MuleSoft and API-led delivery, and the ability to build secure, scalable, and maintainable integration solutions. The ideal candidate can translate business requirements into technical solutions, support integration delivery across enterprise systems, and leverage AI-assisted development tools where appropriate to improve productivity, quality, documentation, and speed of delivery. Key Responsibilities - Collaborate with business analysts, IT teams, architects, and stakeholders to understand integration requirements and define technical specifications. - Design, develop, test, and maintain integration solutions using MuleSoft Anypoint Platform and related middleware technologies. - Build and maintain APIs for internal and external consumers, ensuring they are secure, scalable, reusable, and performant. - Implement API-led connectivity patterns, including experience, process, and system APIs where applicable. - Develop data transformation logic using tools such as DataWeave, JSON, XML, and SQL. - Implement and maintain data integration processes between on-premises and cloud-based systems, ensuring data consistency, reliability, and integrity. - Troubleshoot and resolve integration issues across APIs, middleware, applications, and connected systems. - Monitor integration points and support optimization of integration processes for performance, scalability, and reliability. - Follow data governance, security, compliance, and secure development standards in integration design and implementation. - Document integration processes, API specifications, architecture decisions, mappings, configurations, and support procedures. - Participate in code reviews, contribute to team knowledge sharing, and support junior developers where applicable. - Stay current with integration trends, MuleSoft platform capabilities, API best practices, and emerging AI-enabled development tools. - Use AI-assisted development tools, where appropriate, to support API specification, flow generation, DataWeave mapping, testing, documentation, troubleshooting, and iterative development activities. - Support integrations that allow AI agents or automation workflows to securely access enterprise systems, APIs, and data sources, while following governance and compliance requirements. Qualifications - Proven experience as an Integration Developer, MuleSoft Developer, API Developer, or similar role. - Hands-on experience with MuleSoft Anypoint Platform or similar integration platforms. - Experience developing and consuming REST and SOAP web services. - Knowledge of API design, API lifecycle management, and integration best practices. - Experience working with data formats and protocols such as JSON, XML, HTTP/S, REST, SOAP, and SQL. - Familiarity with database systems and basic SQL queries. - Experience with error handling, logging, monitoring, and troubleshooting integration flows. - Exposure to source control and deployment practices, such as Git, CI/CD pipelines, or DevOps workflows. - Experience with testing integration solutions, including unit testing, API testing, or MUnit, is preferred. - Experience with cloud-based integration deployments such as CloudHub, Runtime Fabric, or similar environments is an advantage. AI-Related Experience Preferred - Exposure to AI-assisted development tools such as MuleSoft Vibes, Anypoint Code Builder, GitHub Copilot, ChatGPT, or similar generative AI tools. - Familiarity with using AI tools to support API design, code generation, DataWeave mapping, test creation, documentation, troubleshooting, and optimization. - Basic understanding of prompt-based development and responsible use of AI-generated outputs. - Exposure to MuleSoft AI capabilities, AI agents, agentic integration concepts, or enterprise automation workflows is highly desirable. - Familiarity with concepts such as enabling APIs for AI agent actions, connecting AI agents to enterprise systems, or supporting governed multi-agent workflows is an advantage. - Awareness of MCP-enabled tools or similar agent integration frameworks is a plus, but not mandatory. Additional Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field. - MuleSoft certifications are preferred, such as: - MuleSoft Certified Developer (Level 1 and 2) - MuleSoft Certified Integration Architect - MuleSoft Certified Platform Architect - Experience with Anypoint Code Builder is an advantage. - Relevant certifications in integration platforms, cloud technologies, API management, or software development are advantageous. - Practical exposure to AI-assisted development, AI agents, or enterprise generative AI tools is preferred. Benefits - We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. - As a work-from-anywhere company, we prioritise what you deliver over where you work. - OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact. - Our Core Values: - Innovation & Excellence: #OSF Excellence, We aim for the moon, delivering groundbreaking solutions and achieving significant strides in digital transformation. - Collaboration: We work as #OneTeam, encouraging open communication and collective achievement across the globe. - Flexibility & Outcomes: #ResultsAnywhere, We focus on delivering the best results, allowing employees to choose their work environment. - Progress & Evolution: #Drivenbychange, We embrace change, constantly seeking faster, better, and easier ways to guide our clients to success. - Resilience & Diversity: #OSFStrong, We stand firm through challenges, leveraging our diverse team to solve complex problems and contribute positively to our ecosystem. OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.

Role Description We are looking for a Salesforce B2C Commerce (SFCC) Solution Architect to lead the design and delivery of enterprise eCommerce solutions across global clients. This is a senior, client-facing role where you will own end-to-end architecture, lead technical discovery, and act as the trusted advisor across SFCC implementations. You will be responsible for shaping scalable, high-performance commerce solutions and guiding teams through complex architecture and integration decisions. - Own end-to-end SFCC solution architecture across projects - Lead client discovery workshops and define solution approach - Design SFCC architecture patterns (SFRA, headless, hybrid) - Define integration strategy across OMS, PIM, payments, ERP, and third-party services - Drive architecture decisions, balancing scalability, performance, and business needs - Guide development teams and ensure adherence to SFCC best practices - Review technical designs and ensure high-quality, scalable implementations - Act as the primary technical advisor to clients and internal stakeholders Qualifications - Strong experience as an SFCC (Salesforce B2C Commerce) Solution Architect - Proven track record of owning end-to-end architecture on SFCC implementations - Experience leading client workshops and technical discussions - Deep knowledge of SFRA and/or headless commerce - Knowledge of OCAPI / SCAPI - Experience with commerce integrations (OMS, PIM, payments, ERP) - Strong understanding of scalable eCommerce architecture and performance optimisation Requirements - Experience across multi-site / multi-region implementations (Nice to have) - Exposure to Salesforce Core or broader commerce ecosystem (Nice to have) - Location Flexibility: Japan (any location), India (Hyderabad), Philippines / ANZ Benefits - Rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction - Prioritisation of what you deliver over where you work - Emphasis on work-life balance and employee satisfaction - Fostering an innovative and open culture that empowers individuals to make a positive impact

Role Description Plan, direct and manage projects focused on the development of comprehensive Salesforce application architectural strategies to meet business needs of clients in U.S. and Canada. The Principal Solution Architect will focus primarily on the following duties: - Define and lead the architectural strategy for the design and implementation of multi-cloud Salesforce solutions (including Salesforce Service, Sales, Marketing, Experience, and Commerce Clouds), ensuring alignment with client business objectives and OSF’s organizational standards. - Lead design and oversee the implementation of end-to-end integrated systems, directing subordinate professionals and managers in translating business requirements into scalable technical solutions and approving timelines, budgets, and architectural designs. - Lead the evaluation and decision-making process for the use of point-and-click configuration versus custom development by establishing and enforcing configuration policies and best practices. - Mentor and provide architectural guidance to solution architects and technical leads, ensuring consistent application of Salesforce Lightning, object-oriented programming (Java), and multi-cloud capabilities. - Confer with business stakeholders and senior executives to understand strategic objectives and translate them into technical requirements, system designs, and solution delivery strategies. - Lead the review of new and existing system designs and configurations, ensuring they align with architectural standards and best practices. - Facilitate knowledge sharing by overseeing the development of project deliverables, including presales Statements of Work (SOW), Solution Design Documents (SDD), Functional Spec Documents (FSD), and Technical Spec Documents (TSD), identifying the need for specific resources, and updating plans as needed for execution of information technology project implementation. - Act as a subject matter expert in Salesforce architecture and configuration capabilities, leveraging expertise aligned with Salesforce certifications (Marketing Cloud Consultant, Field Service Lightning Consultant, Community Cloud Consultant, Service Cloud Consultant, Sales Cloud Consultant, and Platform App Builder), and representing the organization in multi-cloud integration and strategy. - Provide leadership in troubleshooting and resolving complex architectural issues, setting processes for data-driven applications, relational database design, and component-based architecture across Salesforce Lightning and multi-cloud environments. - Oversee cross-functional team operations using Agile/SCRUM methodologies and project management tools (including JIRA and Confluence), ensuring coordinated delivery of multi-cloud Salesforce projects and adherence to organizational standards and assigning responsibilities as needed. - Participate in the development of organizational policies, standards, and guidelines, including directing recruitment and personnel decisions for technical teams and ensuring alignment with architectural standards. Qualifications - Master’s degree (or foreign equivalent) in business administration, information systems or related field and 24 months (2 years) of professional experience as computer systems architect or any occupation in which required experience was acquired. - Be certified for Salesforce Technical Architect, Salesforce Marketing Cloud Consultant, Salesforce Field Service Lightning Consultant, Salesforce Community Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant and Salesforce Platform App Builder. - Experience working with object-oriented languages, including Java, data-driven applications and relational databases, and component-based software architecture. - Experience using the fundamental programmatic capabilities of the Salesforce Lightning Platform to develop custom interfaces to extend Salesforce capabilities and develop custom business logic. - Experience extending the Salesforce platform using Salesforce Lightning components. - Experience working with multi-functional teams on the full Salesforce software development lifecycle from planning and design to testing and deployment. - Experience developing multi-cloud solutions with Salesforce, including Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Community Cloud, Salesforce Marketing Cloud, and coordination of Multi-Cloud project implementation. - Experience working in solutions architecture, including experience defining and implementing architectural strategies that leverage point-and-click configuration to drive business value. Requirements - 100% remote (work from anywhere in U.S.). Will manage 5-10 professionals (exact titles will vary over time but may include Solutions Architects and Technical Leads). Benefits - Flexible PTO - Sick Time - Health Insurance - Dental Insurance - Vision Insurance - Pet Insurance - Life Insurance - FSA - HSA - STD/LTD - EAP - 401k - Paid Holidays

Role Description The Project Manager is responsible for the end-to-end delivery of IT and digital projects, ensuring successful execution across scope, timeline, budget, and quality. This role requires a highly proactive and hands-on leader who can anticipate risks early, manage complex and challenging stakeholders, and maintain control over scope and delivery direction. Experience in managing large-scale, multi-dependency projects is a strong advantage. Responsibilities - Project Ownership & Delivery - Own full project lifecycle: initiation, planning, execution, monitoring, and closure - Define project scope, goals, deliverables, and success criteria aligned with business objectives - Develop and maintain detailed project plans, timelines, and communication strategies - Ensure projects are delivered on time, within scope, and within budget - Manage financials, including forecasts, SOW tracking, and budget adjustments - Stakeholder Management (Advanced) - Act as the primary point of contact for clients, internal teams, and leadership - Manage challenging stakeholders, competing priorities, and evolving requirements - Drive alignment across multiple stakeholders and ensure clear decision-making - Facilitate project governance meetings, including stakeholder updates and reviews - Scope Control & Change Management - Proactively manage change requests, ensuring proper evaluation, approval, and documentation - Prevent and control scope creep while balancing client needs and delivery constraints - Assess the impact of changes on timeline, cost, and resources - Maintain clarity and transparency on all scope-related decisions - Proactive Risk Management - Identify risks early in the lifecycle—before they materialize - Anticipate dependencies, blockers, and potential delivery issues “from miles away” - Develop and maintain risk mitigation and contingency plans - Maintain centralized risk and issue trackers with clear ownership and timelines - Escalate risks appropriately and drive timely resolution - Project Coordination & Execution - Drive strong coordination across cross-functional teams (engineering, QA, delivery, client teams) - Track milestones, deliverables, and dependencies across multiple workstreams - Facilitate agile ceremonies, project checkpoints, and progress reviews - Ensure all project documentation, reports, and trackers are accurate and up to date - Leadership – Servant Leadership Approach - Lead teams with a servant leadership mindset, focusing on enablement and support - Remove blockers and empower team members to perform at their best - Foster a collaborative, accountable, and high-performing team environment - Influence stakeholders and teams without relying on authority - Multi-Hat Capability (Hands-On Delivery) - Step beyond traditional PM responsibilities when needed (e.g., coordination, facilitation, basic BA support) - Support delivery gaps to maintain project momentum - Operate effectively in dynamic, high-pressure environments - Continuous Improvement & Reporting - Deliver structured status reporting covering progress, risks, financials, and action items - Conduct post-project reviews and recommend process improvements - Contribute to enhancing delivery frameworks and best practices Qualifications - Proven experience managing end-to-end IT or digital projects - Strong experience in: - Stakeholder management (including difficult stakeholders) - Change management and scope control - Cross-functional project coordination - Demonstrated ability to: - Identify and mitigate risks proactively (early-stage focus) - Deliver in fast-paced, high-pressure environments - Excellent communication, facilitation, and influencing skills - Proficiency in project management tools (e.g., MS Project, Jira, PSA tools) Requirements - Background in IT consulting or Salesforce projects (Nice to Have) - PMP or equivalent certification (Nice to Have) Benefits - We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. - As a work-from-anywhere company, we prioritize what you deliver over where you work. - OSF Digital emphasizes work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact. - Our Core Values: - Innovation & Excellence: We aim for the moon, delivering groundbreaking solutions and achieving significant strides in digital transformation. - Collaboration: We work as #OneTeam, encouraging open communication and collective achievement across the globe. - Flexibility & Outcomes: We focus on delivering the best results, allowing employees to choose their work environment. - Progress & Evolution: We embrace change, constantly seeking faster, better, and easier ways to guide our clients to success. - Resilience & Diversity: We stand firm through challenges, leveraging our diverse team to solve complex problems and contribute positively to our ecosystem.

Role Description We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity. - Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals. - Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations. - Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows. - Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes. - Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions. - Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources. - Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience. Qualifications - 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations. - Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation. - Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective. - Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity. - Solid knowledge of release strategy, environment planning, change management, and user adoption best practices. - Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred. - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills. Benefits - Rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. - Work-from-anywhere company; most staff globally work remotely. - Emphasis on work-life balance and employee satisfaction. - Innovative and open company culture empowering individuals to contribute positively. - Equal opportunity employer; inclusive and passionate community. - Accommodations provided to applicants, including those with disabilities, during the recruitment process. - Remote position with flexibility in location; standard base pay range CA$150,000 to $180,000 annually. - Eligible for competitive benefits in addition to a competitive base salary.

Title: Technical Architect, Salesforce Order Management (OMS), Canada Location: Canada remote Job Type Full time Job Description: OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are seeking an experienced Salesforce Order Management (OMS) Technical Architect to lead technical strategy, solution design, and architecture for large-scale retail and supply chain implementations. This role requires strong domain expertise, architectural leadership, and the ability to guide teams and clients through complex digital transformation initiatives. Responsibilities: - Act as the technical subject matter expert on Salesforce Order Management (OMS) on client projects. - Understand and analyze the client's existing technology landscape. - Conduct workshops with client teams to gather requirements and define end‑to‑end implementation architecture. - Provide technical guidance to project delivery teams, product engineering teams, and clients. - Own all technical escalations throughout the project lifecycle. - Define the architecture vision and roadmap to support the client's enterprise transformation. - Create detailed solution architectures, including integration recommendations, API/microservices enablement, cloud migration, and more. - Mentor and guide delivery and engineering team members. - Develop interface documents and mappings to ensure proper OMS integration. - Oversee software development plans with a focus on quality and delivery efficiency. - Participate in design reviews with clients and internal project teams. - Manage development planning, including training, skills evolution, and resource needs. - Demonstrate strong domain knowledge in retail and supply chain. - Stay up to date with new OMS features and ensure released functionality works as expected. - Act as a key member of the delivery team during implementation, facilitating design and requirements phases. - Advise customers on supply chain best practices and ensure alignment with OMS capabilities with minimal customization. Requirements Requirements: - Experience working with Salesforce Order Management System (platform or integrations). - Bachelor's degree in Computer Science or Engineering preferred. - Minimum of 3 years as a technical consultant or lead architect in supply chain systems or systems integration. - Proven experience in the retail industry with exposure to OMS, order fulfillment, and order management processes. - Strong plus: experience with Salesforce products such as Service Cloud or Salesforce Commerce Cloud. Benefits We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not "where" you work, but "what" you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all. OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live anywhere in Canada, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. Generally, the standard base pay range for this role is CA$150,000 to $200,000 annually. This base pay range is specific to certain locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits. Actual amounts will vary depending on overall profile, experience, and location.

Role Description We are seeking a skilled Salesforce Developer with experience in Core Clouds (Marketing, Sales & Service Cloud) to join our team. In this role, you will design, develop, and maintain back-end systems and integrations that leverage Salesforce Core Cloud capabilities. You will collaborate with cross-functional teams to deliver scalable, secure, and high-performing solutions that align with business requirements and Salesforce best practices. - Collaborate with front-end developers, designers, and stakeholders to understand project requirements and translate them into technical solutions with a focus on Core Clouds. - Design and develop server-side logic and APIs to support the functionality of web applications, leveraging Core Clouds capabilities. - Implement and maintain databases and data models to ensure efficient data storage and retrieval within Core Clouds environments. - Write clean, efficient, and maintainable code using programming languages suitable for Core Clouds platforms. - Conduct thorough testing and debugging of back-end systems to identify and resolve issues, ensuring compatibility with Core Clouds. - Work closely with DevOps teams to ensure proper deployment and configuration of back-end systems on Core Clouds. - Optimize back-end code and database queries for performance and scalability within Core Clouds frameworks. - Stay up-to-date with industry trends, emerging technologies, and best practices in back-end development, particularly those related to Core Clouds. - Collaborate with front-end developers to integrate front-end components with back-end systems using Core Clouds services. - Ensure the security and integrity of back-end systems by implementing appropriate security measures in Core Clouds environments. - Document technical specifications, code, and processes for future reference, with a focus on Core Clouds integration. Qualifications - Proven experience as a Back-End Developer or in a similar role, with strong knowledge of Salesforce Core Clouds (Marketing, Sales & Service Cloud). - Mandatory knowledge/experience in integrations with Core Clouds. - Strong understanding of back-end development principles, best practices, and technologies related to Core Clouds. - Experience with programming languages and Core Clouds platforms. - Familiarity with databases, SQL, and Core Clouds data services. - Experience with OmniStudio and Velocity is considered a plus. Requirements - Proficiency in back-end programming languages and frameworks used in Core Clouds. - Strong problem-solving and debugging skills, particularly in Core Clouds environments. - Knowledge of database design and query optimization within Core Clouds. - Understanding of RESTful APIs, web services, and Core Clouds integration. - Familiarity with version control systems such as Git, in the context of Core Clouds. Benefits - We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. - As a work-from-anywhere company, we prioritise what you deliver over where you work. - OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact. - OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. - Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. - We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category.

Role Description A new opportunity has arisen for a skilled MuleSoft Back-End Developer to join our team. In this role, you will design, develop, and maintain scalable integration solutions using the MuleSoft Anypoint Platform to connect Salesforce and other enterprise systems. It will be important to collaborate with cross-functional teams to deliver secure, high-performing APIs and integrations that enable seamless data exchange across CRM, ERP, commerce, marketing, and other business platforms. - Collaborate with business stakeholders, architects, and technical teams to translate integration requirements into scalable API-led connectivity solutions. - Design and develop MuleSoft APIs following the API-led architecture approach, including System APIs, Process APIs, and Experience APIs. - Build and maintain integration flows using Anypoint Studio, implementing data transformations, orchestration logic, and error handling. - Develop reusable integration components and templates to support enterprise-wide connectivity standards. - Implement integrations between Salesforce (Sales Cloud, Service Cloud, Revenue Cloud, Commerce Cloud), ERP systems, marketing platforms, payment gateways, data warehouses, and other third-party applications. - Perform data transformations using DataWeave to map and normalize data across systems. - Implement robust exception handling, logging, monitoring, and retry mechanisms to ensure reliability and fault tolerance. - Secure APIs using OAuth 2.0, JWT, mutual TLS, and other authentication and authorization mechanisms. - Manage API lifecycle processes including design, versioning, documentation, deployment, and monitoring using Anypoint Platform. - Conduct unit testing, integration testing, and performance testing to ensure scalability and reliability. - Work closely with DevOps teams to implement CI/CD pipelines and automated deployments. - Monitor production integrations and proactively resolve performance or reliability issues. - Document integration architecture, API specifications, and operational procedures. Qualifications - Proven experience as a MuleSoft Developer with hands-on expertise in MuleSoft Anypoint Platform. - Strong experience designing and implementing RESTful and SOAP APIs. - Solid experience with DataWeave for complex data transformation and mapping. - Experience implementing API-led connectivity patterns (System, Process, Experience layers). - Hands-on experience integrating Salesforce and other enterprise platforms such as ERP, Commerce, marketing automation, and financial systems. - Strong understanding of asynchronous processing, event-driven architecture, and message queuing. - Experience implementing security best practices for APIs and integrations. - Familiarity with CI/CD pipelines and deployment automation. - Understanding of cloud platforms and hybrid integration environments. Requirements - Proficiency in MuleSoft Anypoint Studio and Anypoint Platform components including API Manager, Runtime Manager, Exchange, and Design Center. - Strong knowledge of REST, SOAP, RAML, and OpenAPI specifications. - Experience with DataWeave scripting and complex transformation logic. - Familiarity with Salesforce APIs (REST, Bulk, Streaming, Platform Events). - Experience working with version control systems such as Git. - Strong debugging, analytical, and problem-solving skills. - MuleSoft certifications such as MuleSoft Certified Developer (MCD – Level 1/2) are preferred. Benefits - We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. - As a work-from-anywhere company, we prioritise what you deliver over where you work. - OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact. - OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. - Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. - At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.

Title: Technical Architect, Salesforce Order Management (OMS), USA Location: United States Job TypeFull time IndustryIT Services Zip/Postal Code0000 Job Description: OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are seeking an experienced Salesforce Order Management (OMS) Technical Architect to lead technical strategy, solution design, and architecture for large-scale retail and supply chain implementations. This role requires strong domain expertise, architectural leadership, and the ability to guide teams and clients through complex digital transformation initiatives. Responsibilities: - Act as the technical subject matter expert on Salesforce Order Management (OMS) on client projects. - Understand and analyze the client's existing technology landscape. - Conduct workshops with client teams to gather requirements and define end‑to‑end implementation architecture. - Provide technical guidance to project delivery teams, product engineering teams, and clients. - Own all technical escalations throughout the project lifecycle. - Define the architecture vision and roadmap to support the client’s enterprise transformation. - Create detailed solution architectures, including integration recommendations, API/microservices enablement, cloud migration, and more. - Mentor and guide delivery and engineering team members. - Develop interface documents and mappings to ensure proper OMS integration. - Oversee software development plans with a focus on quality and delivery efficiency. - Participate in design reviews with clients and internal project teams. - Manage development planning, including training, skills evolution, and resource needs. - Demonstrate strong domain knowledge in retail and supply chain. - Stay up to date with new OMS features and ensure released functionality works as expected. - Act as a key member of the delivery team during implementation, facilitating design and requirements phases. - Advise customers on supply chain best practices and ensure alignment with OMS capabilities with minimal customization. Requirements Requirements: - Experience working with Salesforce Order Management System (platform or integrations). - Bachelor's degree in Computer Science or Engineering preferred. - Minimum of 3 years as a technical consultant or lead architect in supply chain systems or systems integration. - Proven experience in the retail industry with exposure to OMS, order fulfillment, and order management processes. - Strong plus: experience with Salesforce products such as Service Cloud or Salesforce Commerce Cloud. Benefits We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all. OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We will consider qualified applicants with arrest and conviction records as part of a fair and individualized assessment in accordance with the Los Angeles County Fair Chance Ordinance. This ensures transparency in the hiring process and compliance with the ordinance, which promotes fair chances for applicants regardless of criminal history. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont, the standard base pay range for this role is $150,000-200,000 Annually. This base pay range is specific to California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location. Benefits may include: - Flexible PTO - Sick Time - Health Insurance - Dental Insurance - Vision Insurance - Pet Insurance - Life Insurance - FSA - HSA - STD/LTD - EAP - 401k - Paid Holidays

Role Description - Collaborate with stakeholders to understand business needs, goals, and requirements. - Gather and document detailed business requirements, user stories, and functional specifications. - Perform gap analysis to identify discrepancies between current and desired states. - Recommend tailored Salesforce solutions, focusing on Revenue Operations, B2B and B2C selling motions. - Collaborate with development teams to ensure clear understanding of requirements and effective implementation of solutions. - Conduct feasibility studies and impact assessments to evaluate proposed solutions. - Assist in the development and execution of test plans and test cases. - Conduct training sessions and workshops for clients to facilitate effective adoption of Salesforce solutions. - Stay current with the latest Salesforce trends and innovations to provide informed recommendations. - Document all consultancy activities, including client interactions, recommendations made, and feedback received. Qualifications - Proven experience as a Business Analyst, Salesforce Consultant or similar role in IT or software consulting. - Hands-on experience with Salesforce documentation, particularly with Salesforce Revenue and Commerce Clouds. - Experience delivering technology solutions for Public Sector clients, with knowledge of regulatory, compliance, and data security requirements. - Familiarity with Salesforce deployment and project lifecycle management. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities, with a talent for client-facing interaction. - Ability to translate complex technical information into understandable terms for non-technical clients. - Strong organizational skills with the ability to manage multiple clients or projects simultaneously. Benefits - Flexible PTO - Sick Time - Health Insurance - Dental Insurance - Vision Insurance - Pet Insurance - Life Insurance - FSA - HSA - STD/LTD - EAP - 401k - Paid Holidays