Salesforce Solution Architect
Location
Canada
Posted
51 days ago
Salary
C$150K - C$180K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Salesforce Solution Architect
OSF Digital
Role Description We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity. - Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals. - Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations. - Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows. - Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes. - Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions. - Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources. - Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience. Qualifications - 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations. - Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation. - Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective. - Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity. - Solid knowledge of release strategy, environment planning, change management, and user adoption best practices. - Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred. - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills. Benefits - Rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. - Work-from-anywhere company; most staff globally work remotely. - Emphasis on work-life balance and employee satisfaction. - Innovative and open company culture empowering individuals to contribute positively. - Equal opportunity employer; inclusive and passionate community. - Accommodations provided to applicants, including those with disabilities, during the recruitment process. - Remote position with flexibility in location; standard base pay range CA$150,000 to $180,000 annually. - Eligible for competitive benefits in addition to a competitive base salary.
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