Ophelia

Role Description As IT Systems Engineer III, you will improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience. In this complex role, you will balance hands-on execution with full ownership of IT improvement projects. You will be responsible for: - Developing plans and executing our IT strategy. - Ensuring the highest quality standards across all projects. - Communicating clearly and proactively to bring stakeholders along. You will oversee and collaborate with the team at our managed service provider for IT issues, serving as their escalation point for Level 3 issues, approvals, and architectural decisions. Your role will also be the driving force in our security and IT roadmap progress, working towards third-party certification, likely SOC 2 Type II (and/or possibly HITRUST). Your role reports directly to our Chief Technology Officer and will collaborate with our Engineering team, People team, Legal & Compliance team, and support all employees across the organization. You will also participate in our Security & Compliance committee and meetings, reporting on risks and responses. To be successful in this role, you should demonstrate a deep passion for technology and be excited about IT systems, IT capabilities, employee IT experience, and creating a highly effective and secure environment. Qualifications - 5+ years experience in IT systems engineering. - Experience with SCIM, SAML, and security systems. - Experience with ITSM, IdP/IAM, MDM along with OU and directory structures. - Experience with IT automation and reporting. - Background in a regulated and/or secure industry, ideally healthcare. Requirements - Ability to own complex projects, working with technical and non-technical stakeholders. - Stellar collaboration and communication skills. - Exceptional time management skills. - Independent problem-solving skills of complex technical challenges. - Habits of a technician including constant improvement and learning. - Passionate about our mission to make evidence-based addiction treatment universally accessible. Benefits - Competitive medical, vision, and health insurance (many plans are fully covered for the employee). - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure. - 10 company holidays. - Work From Home Stipend. - 401k Contribution Platform. - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others.

Role Description Our clinical team consists of primarily mid-level (PA/NP) providers, and as we continue to expand care will need the support of additional Collaborating Physicians to join the team. The primary responsibility of the Part-time Physician is an administrative role as a Collaborating Physician for our midlevel providers (PAs/NPs) across all our practicing states. Each of our clinicians is managed by an internal Clinical Management team to ensure quality care, documentation review, and best practices are being followed according to our policies and protocols. Collaborating Physicians will be able to work closely with Clinical Management team on an as needed basis, join Clinical Team meetings, Grand Rounds, and smaller clinician Pod meetings to stay connected to the clinical work being conducted at Ophelia. On a quarterly basis the Collaborating Physician will be responsible for signing off on required documentation / chart reviews that will initially be conducted by our Clinical Management team with notes regarding any inadequacies. Our goal is to ensure the administrative role of the Collaborating Physician is fully supported by the Clinical Management team. Key Responsibilities - Execute documentation establishing supervisory relationships in a timely manner, per state requirements - Maintain licensure and all required registrations to prescribe controlled substances in all states with supervisory relationships - Quarterly chart reviews (monthly if state requires) - Meet all legal requirements of individual state supervisory relationships - Attend two 30 min Ophelia team meetings per quarter Qualifications - Licensed MD in Pennsylvania and/or New Jersey; and the ability to become licensed in multiple states - Experienced in addiction medicine / MOUD - Board Certified in Internal Medicine, Family Medicine or Addiction Medicine Compensation Structure (Stipend-based) - $800 for first month (paperwork, shadowing, learning the model) - Monthly Stipend per number of NP/PAs supervised; will adhere to the limitations of PAs Time Requirements - Tier 1: 5 - 10 relationships; 2 hours per month - $525 - Tier 2: 11 - 15 relationships; 3 hours per month - $700 - Tier 3: 16 - 20 relationships; 4 hours per month - $875 - Tier 4: 21 - 25 relationships; 5 hrs per month - $1050 - Included in the estimated time framework above are: - Onboarding/Getting Started (one time) - 4-5 hours - Quarterly Chart Reviews - Team Meetings - 1 hour per quarter - Clinician touch points - 1-2 hours per month Benefits - #LI-Remote Company Description Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

Role Description Ophelia’s Telehealth Triage RN are the primary point of contact for active Ophelia patients with clinical questions or needing additional support. Triage RNs have experience working with patients with substance use and are comfortable conducting ongoing medication management, performing check-in calls and urine drug screens, assessing bridge prescription requests, and identifying escalation events requiring clinical oversight. We are looking for a full-time Telehealth Triage RN to work 40 hours per week with the following schedule: - Sunday - Thursday 10am - 6pm - Your schedule may include some weekends off with rotation on Friday. Duties and Responsibilities: - Manage inbound clinical communication with patients - Manage all bridge prescription requests - Provide brief interventions using evidence-based treatments such as behavioral activation, problem-solving treatment, and other focused treatment activities, as needed - Troubleshoot pharmacy issues - Conduct check-in calls for our most vulnerable patients - Identify and manage escalation events and triage non-progressing or complex patients to clinicians - Support medication management by communicating with patients regarding medication dosing, interactions, and taking meds as prescribed; discussing comfort medications during the induction phase, and educating patients on proper dosing method of buprenorphine - Facilitate communication with all clinicians about active clinical issues - Provide thorough documentation in EMR on all patient encounters Qualifications - Registered Nurse - Active License in Compact State; Active NY License (can't live in NY) - OUD experience (preferred) Requirements - Full-time (40 hour) availability; Sunday - Thursday - Rotating availability to support flexible scheduling needs Benefits - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Role Description Ophelia is entering a new chapter of scale. As we expand our reach, we are looking for a Senior Manager of Service Design & Workforce Management to lead the evolution of our patient services infrastructure. This is a high-impact role sitting at the intersection of Capacity Planning and Process Engineering, designed for a leader who loves to build from the ground up. Your mission is to engineer a high-precision, intent-based operation. You will be the architect of a predictive engine that anticipates patient needs across SMS, phone, and ticketing channels. By combining data-driven forecasting with smart service design, you will help us achieve an efficient patient-to-coordinator ratio, ensuring our care remains both high-quality and optimized as we grow toward 2027. - Design the Future State: Lead the discipline of Workforce Management at Ophelia. You’ll implement sophisticated Erlang C-based models that ensure we always have the right support available for our patients at the right interval. - Engineer Intent-Based Routing: Design the logic that identifies a patient’s specific needs and routes them to a coordinator with the corresponding skill. Ensure our systems handle triage seamlessly so our team can focus on care. - Cross-Functional Orchestration: Partner closely with a variety of teams including our frontline coordinators, clinicians, and clinical operations to translate complex care workflows into technical requirements. Work hand-in-hand with our Tech team to ensure our platforms and tools support the practical reality of day-to-day patient care. - Optimize the "Coordinator Journey": Map out our internal workflows to identify opportunities for automation. Design UI/UX improvements and data integrations that surface the "story of the patient" immediately, reducing manual search time. - Own the Roadmap: Serve as the business owner for our CCaaS and WFM platforms (exploring tools like Talkdesk and Genesys). Prioritize high-frequency tasks for automation each quarter to consistently buy back capacity for the team. - Partner for Impact: Work closely with Finance and Executive leadership to develop ROI models and staffing proposals. Use evidence-rooted insights to justify headcount and tooling investments that support our expansion. Qualifications - 5+ years in WFM Strategy, Operations Leadership, or Service Design. Backgrounds from high-growth tech, startups, or the vendor space are welcome—healthcare experience is a plus, but not a requirement. - Deep, technical mastery of volume forecasting, interval-level staffing, and Erlang C models. Understanding of industry standards and how to apply them to a modern omnichannel environment. - Proven ability to align stakeholders with different priorities toward a shared operational goal. - Enjoyment of the "scrappy" phase of growth. Comfortable building initial baselines and manual models while working toward the implementation of enterprise-grade tools. - Ability to translate complex analytics into clear, executive-level presentations that lead stakeholders through change. - Familiarity with omnichannel CCaaS routing and WFM software (e.g., Nice, Five9, or Genesys) and an interest in how EMR integrations can drive efficiency. Benefits - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role Ophelia Health is seeking a full-time Partnerships Manager dedicated to building partnerships within correctional facilities (jails and prisons) to expand access to virtual MOUD treatment. Your mission is to establish a high-impact referral engine that ensures incarcerated individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment. You will partner with facility leadership, custody staff, and medical teams to create structured, compliant pathways for incarcerated individuals to access care during incarceration and upon release. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey. Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives. What you'll do: - Build and manage relationships with key stakeholders across correctional systems, including: - County commissioners and government leadership - Wardens and jail administrators - Social services and discharge planning teams - Correctional officers and custody staff - Inmate medical and behavioral health teams - Develop tailored engagement strategies for each stakeholder group to drive alignment and adoption - Design and operationalize referral workflows within correctional facilities to connect individuals to Ophelia’s virtual MOUD services - Partner with facilities to integrate into existing processes such as: - Intake and withdrawal management - Discharge planning and reentry workflows - Ensure referral pathways are simple, repeatable, and compliant with facility protocols - Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly. - Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers. - Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals - This is a highly cross-functional role requiring navigation of public sector systems, clinical workflows, and correctional operations What we're looking for: - This is a remote role with a preference for candidates located in New York, Pennsylvania, New Jersey, or Delaware. - Open to periodic travel to partners. - 1+ years experience partnering with or selling into correctional systems, government agencies, or highly regulated environments - Proven ability to manage complex, multi-stakeholder partnerships with long sales cycles - Experience driving operational change within institutional settings (not just relationship-building) - Strong ability to engage and influence diverse stakeholder groups ranging from frontline staff to senior leadership - Ability to translate between clinical, operational, and policy perspectives - Comfortable working within structured, high-security environments with strict protocols - Preferred: - MOUD in correctional settings - Reentry/discharge planning workflows - Medicaid or public funding streams (e.g., opioid settlement funds) - Existing relationships within correctional or county systems strongly preferred Our Benefits Include - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote Ophelia Compensation Overview - We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. - Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $80,000—$100,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with health plans (payors) to support members with opioid use disorder (OUD). In this role, you will be the strategic link between our organization and our payor partners, focusing on activating utilization and integrating workflows to drive member access. This role is focused on scaling partnerships with health plans (payors) to drive member access to Ophelia’s virtual MOUD services. You will work closely with care management, case management, and behavioral health teams within health plans to ensure members with OUD are identified and connected to care. Your mission is to translate health plan partnerships into consistent, high-quality member referrals and improved treatment engagement. Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives. What you'll do: - Build and manage relationships with key stakeholders across health plans, including: - Case managers and care coordinators - Behavioral health teams - Population health and care management leadership - Serve as the day-to-day partner ensuring Ophelia is top-of-mind for appropriate member referrals - Design and implement referral pathways within health plan workflows to connect members to Ophelia - Partner with external care management teams to: - Embed Ophelia into case manager workflows and escalation pathways - Ensure smooth referral processes (warm handoffs, clear eligibility criteria, simple intake) - Drive adoption by making referrals easy, repeatable, and aligned with plan operations - Monitor referral trends and proactively engage case managers to increase appropriate referrals - Identify gaps in utilization and implement targeted strategies to improve performance - Educate health plan teams on: - Ophelia’s clinical model and outcomes - When and how to refer members - The value of MOUD in reducing total cost of care and improving outcomes - Position Ophelia as a trusted extension of the plan’s care management strategy - Track and analyze: - Referral volume by plan and team - Conversion from referral → patient entering care - Engagement and retention metrics - Use data to: - Identify high- and low-performing partners - Adjust outreach and engagement strategies - Report back to internal and external stakeholders on performance What we're looking for: - 2-5+ years of Health plan experience: Experience working with or within health plans (Medicaid managed care strongly preferred), with exposure to payor partnerships, care management/case management programs, or behavioral/population health - Utilization-focused operator: Proven ability to drive utilization and engagement within existing partnerships (not just close deals) - Health plan fluency: Strong understanding of health plan operations, including case management workflows, member engagement challenges, and behavioral health care coordination - Stakeholder influence: Ability to engage and influence non-sales stakeholders (e.g., case managers, care coordinators, behavioral health teams) and build trust across clinical and operational teams - Data-driven execution: Highly analytical and comfortable using data to track performance, identify gaps, and adjust strategy to drive results - Operator mindset: Focused on execution, adoption, and measurable outcomes vs. just relationship-building - Cross-functional communicator: Able to translate between clinical care, payor priorities, and member needs to drive alignment and action - Mission-driven: Passionate about improving access to care for high-need, underserved populations - Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information - Ability to travel periodically for partner visits - Preferred: - Medicaid or dual-eligible populations - OUD/SUD treatment or behavioral health - Value-based care or cost-of-care reduction strategies - Experience with: - Existing relationships within health plans or care management teams Our Benefits Include - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote Ophelia Compensation Overview - We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. - Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $80,000—$100,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About The Role As a Software Engineer I at Ophelia, you will play a key role in developing innovative, compliant solutions to support our mission of treating opioid use disorder through telehealth. You'll work across the stack with an emphasis on front-end applications using our core technologies: Typescript, React, and Firebase on GCP. Your work will have a direct impact on patients, clinicians, and our ability to scale. In this role, you'll work collaboratively through the full product cycle—from inception to results—taking responsibility for your tasks and, with mentorship and support, driving small projects to completion in our remote environment. You’ll collaborate deeply with Product and Design peers and cross-functional teams, including clinicians and non-technical stakeholders, to ensure our products meet the needs of both users and the business. Flexibility and adaptability will be key, as the product needs and company priorities shift rapidly in this fast-evolving, growth-stage company. Other responsibilities include continuously improving our systems through code reviews, debugging, refactoring, and system maintenance while advocating for best practices to maintain code quality and performance. Through code review and 1:1 sessions, you will be actively mentored by more senior engineers, and be coached on learning and professional development opportunities. Your role also involves staying up-to-date on emerging industry trends and technologies, including but not limited to the use of AI in our products and development processes, bringing new ideas to drive innovation in product design and development. Together, we will help hard-to-reach individuals treat their opioid dependence. While direct experience in this treatment area is not mandatory, knowledge of the healthcare space, including understanding health outcomes, benchmarks, systems, and regulatory compliance (HIPAA) is highly beneficial. Responsibilities - Develop across the stack, with an emphasis on increasing capabilities of front-end apps, delivering impact by supporting team needs. Our core technologies are Typescript, React, and Firebase (e.g., Firestore, Authentication, Remote Config) in Google Cloud Platform. - Take ownership of your work, with support, by driving small projects from inception to impact, while maintaining an emphasis on code quality. Proactive communication, inquisitiveness, collaboration, and relative autonomy are key in our remote environment. - Practice flexibility and adaptability in our growth-stage company. We’re learning and growing everyday, and with that, our approach and focus will evolve. We seek to adapt in the face of ambiguous, new challenges. - Collaborate cross-functionally in both sourcing new ideas and implementing improvements from our amazing community of clinicians and care team. You’ll be encouraged to ask even “dumb” questions as you work directly with our technical and non-technical teams to build the next generation of our products. - Improve quality continuously through healthy software development habits, asking questions, and communicating issues. Use code reviews, test coverage, quality assurance work, debugging, system maintenance, and refactoring as primary tools to enhance systems. - Stay current with industry trends, emerging technologies (including AI tooling), and best practices to drive innovation and excellence in product design and implementation. Skills & Competencies - 1+ years experience in engineering, with solid SDLC fundamentals and a strong appetite for learning. Experience at a growth-stage company is a plus. - Strong foundational problem-solving skills for low- to moderate- complexity technical challenges and debugging issues across a full stack, cloud-based application. - Product-minded orientation, with an eye towards the customer and a habit of working with the Product team to deliver solutions that are tightly scoped (MVP) to solve business problems quickly. - Effective collaboration and communication with a habit of leading with curiosity, and clearly communicating technical concepts, roadblocks, and progress with teammates. - Passionate about our mission to make evidence-based addiction treatment universally accessible. - [nice to have] Experience in an agile environment including highly collaborative development, value-driven with hypotheses and experiment design, and an overall iterative development mindset. - [nice to have] Background in a regulated industry, ideally healthcare—telehealth is a big plus—and can bring a thoughtful approach to compliant, private, secure software that remains nimble and modern. Our Benefits Include: - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - One-time Work From Home Stipend - 10 company holidays - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote Ophelia Compensation Overview - We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. - Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $120,000—$130,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role Ophelia Health is seeking a Manager of Care Coordination to lead a high-performing team of frontline Care Coordinators, empowering them to deliver exceptional patient support across the entire care journey. This includes overseeing critical operational areas such as appointment scheduling, prescription refills, pharmacy liaison, and proactive care coordination. This role is more than just people management; it requires a strategic, data-driven leader who is comfortable leveraging performance data for evidence-based decision-making. You will be expected to translate frontline insights into broader workflow improvements and training opportunities, while collaborating cross-functionally across Ophelia Health to continuously evolve our service offering and drive impact on one of the greatest healthcare crises of our lifetime. Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives. What you’ll work on: - Lead and mentor a team of frontline Care Coordinators, fostering a culture of high performance and patient-centered care. - Lead the team in achieving and exceeding key performance indicators (KPIs) and objectives and key results (OKRs). - Oversee the team's operational excellence in key areas, including appointment scheduling, prescription refills, pharmacy liaising, and proactive patient outreach/care coordination. - Drive performance by utilizing team data and metrics for evidence-based decision-making and continuous improvement. - Identify opportunities for workflow optimization and training needs by strategically connecting frontline feedback and experience to broader organizational objectives. - Work cross-functionally and leverage internal and external partnerships to evolve and enhance Ophelia Health’s care coordination service offering. What we’re looking for: - Demonstrated experience leading and developing a high-performing team in a patient-facing or healthcare operations environment. - Familiarity and comfort with using data analytics to drive team performance and inform evidence-based decisions. - Demonstrated ability to think strategically and translate operational insights into scalable solutions and process improvements. - Exceptional cross-functional collaboration and partnership-building skills. Our Benefits Include: - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote Ophelia Compensation Overview - We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. - Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $80,000—$85,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role Clinicians are a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to patients receiving medication for opioid use disorder and a narrow suite of mental health conditions (depression, anxiety, insomnia, etc…). You’ll work closely alongside other clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD. Our Clinicians offer compassionate, non-stigmatizing support for patients, act as a liaison and advocate for them, and ensure patients receive appropriate care as their needs evolve. Depending on role type, clinicians conduct Intake visits and/or follow-up visits, and work within a team-based approach model of care to deliver high quality care to our patients. We have multiple different clinical role types depending on your experience with MOUD, and through our team-based model of care we provide a strong support system to ensure that you and our patients feel comfortable and supported. Our patient care hours are Monday - Friday 9-7pm and Saturday and Sunday 9-5pm, with our weekend coverage provided only by our most experienced providers! We will work with you to determine your ideal schedule within these hours. The ideal candidate is an APP who: - Has a passion for serving vulnerable populations, and; - Either has previous experience caring for individuals with OUD, or willing to learn the clinical skills needed to provide MOUD through a telehealth platform - Is looking for full time work in a fast-paced, innovative start-up that values patient-centered care No experience with MOUD is required for this role: we will teach you what you need to know! In this role you will be responsible for: - Treatment Plans: determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected, either independently or consulting with a more experienced provider. - Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan. Conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.) - Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications, and prescribe or queue the appropriate medications - Education: provide patient education on OUD and MOUD - Charting: Document all patient encounters in Ophelia’s EHR in a timely and high quality manner Training and License Requirements - Board Certified NP or PA - Active DEA license (schedule 3N, 4, 5) or willingness to obtain a DEA upon receiving a job offer with Ophelia - Fully licensed to practice in Pennsylvania (additional licenses in NJ, NY, VA, or MD a plus!) Required Skills - Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care - Passionate about working with vulnerable or marginalized populations - Comfortable working with a diverse population of people - Proficient and comfortable working in a remote telehealth environment with technological skillset to work across multiple tech platforms - Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs - Willing to work in a team-based approach model of patient care - Working knowledge of differential diagnosis of common substance use disorders - Basic knowledge of psychopharmacology for opioid use disorder - Demonstrate ability to collaborate and communicate effectively in a team setting - Ability to maintain effective and professional relationships with patients and other members of the care team - Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention Our Benefits Include - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! What Ophelia Offers You - Mentorship from national Addiction Medicine experts: meet monthly with our Medical Directors, attend seminars from outside experts in the field, and discuss complicated cases with our clinical leaders - Motivated patients: work with patients who are driven to improve their OUD and love being part of Ophelia - Administrative support: outsource all scheduling, pharmacy, and administrative demands to our care coordinators - Referral network for mental health and psychosocial support: rely on our care coordinators to provide referrals and warm handoffs to external services - 21st century technology: forget cumbersome EHRs, faxing, and outdated systems. We’ve built our own EHR to ensure you have a smooth and easy charting experience - A say in what matters: help us build better services and products to ensure we always have happy clinicians and happy patients Please note that total compensation is a base salary & benefits package. Base salary rate is based on experience prescribing MOUD. Ophelia Compensation Overview - We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. - Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $110,000—$125,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role We are seeking an experienced Financial Counselor to support our patients by coordinating reimbursement sources and demystifying insurance benefits. Approximately 80% of this role focuses on verifying, interpreting, and explaining insurance coverage. The ideal candidate is a "benefits expert" who can navigate payer websites with ease and translate complex financial jargon into clear, supportive language for our patients. You will be the bridge between clinical care and financial clarity, ensuring our patients feel empowered rather than overwhelmed by their coverage. Key Responsibilities - Benefits Verification: Verify insurance eligibility using payer websites and online tools; ensure 100% accuracy of coverage details prior to and during treatment. - Patient Communication: Clearly explain copays, deductibles, coinsurance, and out-of-pocket responsibilities to patients in a calm, compassionate manner. - Escalation Management: Confidently lead difficult conversations and resolve escalated patient financial concerns with empathy and professionalism. - Data Integrity: Accurately document all demographic and financial information to support clean claims and minimize downstream denials. - Financial Solutions: Identify patient financial needs, establish payment plans according to Ophelia’s policies, and negotiate payment arrangements when necessary. - Cross-Functional Collaboration: Partner with the billing and revenue cycle teams to improve processes and provide feedback on insurance trends. About You - Experience: 2–4 years of healthcare financial counseling or benefits verification experience - Technical Expertise: Highly proficient in navigating insurance portals, payer websites, and online eligibility tools. - The "Translator": You have a knack for making complex insurance rules easy for anyone to understand. - Revenue Cycle Savvy: You have a working knowledge of the full revenue cycle and understand how benefit errors lead to claim denials. - Startup Ready: You are adaptable, comfortable working across multiple systems (Google Workspace), and thrive in a growing, fast-paced environment. - Detailed & Organized: You are a stickler for accuracy and can prioritize a high volume of tasks without losing focus. Our Benefits Include: - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - One-time Work From Home Stipend - 10 company holidays - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote Ophelia Compensation Overview - We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. - Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $50,000—$60,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!