Numa

• Design, build, and optimize high-performance backend services • Ensure stability, scalability, and security of our serverless stack • Drive architectural discussions and establish best practices in testing, deployment, and monitoring • Mentor engineers and foster a culture of technical excellence • Collaborate across teams to shape the future of hospitality tech

Role Description In this role, you will: - Be responsible for all guest communications and reservations for all Numa properties. - Resolve inquiries received over the phone. - Handle confidently individual and corporate guest requests in a friendly and satisfactory way. - Work hand in hand with the rest of the Numa departments on complaint management, reporting any kind of issues, overbooking and relocation processes, etc. - Be responsible for follow-up processes internally, with guests and other departments. - Flexibility to work on weekends. - Working hours between 21:00 (9:00 pm) - 07:30 am (Portuguese time). This is a remote role only for candidates located in Portugal. Qualifications - Secondary studies and professional studies, ideally oriented to Business or Hospitality. - Previous experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry. - Ability to empathetically comprehend and resolve complex issues. - Proven experience in good verbal and written communication. - Experience in managing multiple tasks and finding alternative solutions to unexpected problems. - Ability to execute tasks at short notice. - Fluency in Portuguese and English is a must. Benefits - Thrive in a fast-paced, collaborative environment where your ideas help shape our future. - Enjoy opportunities for professional growth and build a fulfilling career path. - Immerse yourself in the Numa lifestyle with a complimentary stay. - Share the love with friends and family through exclusive discounts on our stylish apartments. - Connect with a global community of colleagues at our inspiring team-building events. Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. For more information on the processing of your personal data, please see our Privacy Notice.

Role Description As a Guest Experience Agent - Tier 2, you’ll handle guest requests (both leisure and corporate) and manage individual reservations across our European locations. You will be the first and only point of contact for guests, ensuring they feel welcome and supported in a friendly and efficient manner. In this remote role based in Portugal, you’ll collaborate closely with Junior Guest Agents, internal stakeholders, and other departments. Senior Guest Representatives will mentor you as you push the boundaries of hospitality with dedication and ownership. Key Responsibilities: - Manage second-level guest communications and reservations for Numa properties across Europe. - Handle guest requests confidently and satisfactorily via phone, WhatsApp, text, email, and multiple booking platforms. - Collaborate with other Numa departments on complaint management, issue reporting, overbookings, and relocation processes. - Ensure timely follow-ups with guests and internal teams. - Continuously improve and simplify processes with a proactive mindset. - Work flexibly in rotating shifts, including evenings and weekends. Qualifications - Fluent English (C1 or higher) and German (C1 or higher). - Strong advantage: Proficiency (C1 or higher) in Italian, Spanish, or French. - Nice to have: Additional European language skills are considered a plus. - Strong verbal and written communication skills with proven experience in customer service or similar roles. - Skilled in multilingual communication with flexibility and finesse. - Experienced in managing multiple tasks and resolving complex issues empathetically and efficiently. - Capable of handling unexpected challenges and executing tasks at short notice. - Enthusiastic, dedicated, and ready to deliver outstanding support across languages and cultures. Benefits - Thrive in a fast-paced, collaborative environment where your ideas help shape our future. - Enjoy opportunities for professional growth and build a fulfilling career path. - Immerse yourself in the Numa lifestyle with a complimentary stay. - Share the love with friends and family through exclusive discounts on our stylish apartments. - Connect with a global community of colleagues at our inspiring team-building events.

Field Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Field Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll spend most of your time on-site launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. This isn’t a behind-the-desk job. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Lead onsite go-lives and ensure smooth, successful launches - Train dealership staff across roles with clear, hands-on, and engaging sessions - Partner with dealership leaders to highlight the long-term business value of Numa - Document launch outcomes and transition accounts to our Performance Architect team - Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience What We’re Looking For - 1+ years of customer-facing experience in training, onboarding, service, or support (internships/part-time welcome) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - Excited to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport) Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.

Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll be launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between our customers and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient implementation of Numa's communication solution. - Customization: Collaborate with customers to understand their unique needs and customize the Numa platform to align with their specific requirements. - Consultation: Advise customers on industry best practices to align their business to Numa’s software. - Training: Provide comprehensive training to customers on how to use Numa’s software tailoring practices to each dealership's unique needs. - Troubleshooting: Troubleshoot technical issues that may arise during the implementation process, working closely with dealership personnel to provide timely resolutions. - Documentation: Maintain detailed documentation of client goals to ensure a seamless transition from sales to implementation and implementation to Customer success establishing long-term customer success. - Collaboration: Create and own internal and customer-facing projects while inspiring high customer success across the company, shaping a culture of customer success. What We’re Looking For - 3+ years proven experience in client onboarding and implementation, with a preference for candidates with a background in SaaS or technology-related environments - Strong preference for candidates with hands-on experience implementing or configuring business phone systems (VoIP, SIP, call routing, IVR, or telephony integrations) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - A desire for continuous learning and improvement, staying aware of industry trends and best practices. Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you!

Performance Architect Location: Remote (U.S. or Canada) About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails to reducing resolution times and improving team productivity. We’ve raised $50M from Google, Threshold, Costanoa, Mitsui, and Touring Capital. The Role As a Performance Architect, you’ll play a critical role in transforming how car dealerships experience value from Numa. This is a highly strategic, consultative role designed for someone who deeply understands dealership operations. Ideally, a former General Manager or Fixed Ops Director and knows what it takes to run a profitable, high-performing service department. You’ll work directly with GMs and dealership leadership to connect Numa’s platform to their core business goals. Your mission is to elevate Numa from a vendor to a strategic partner by building trust, delivering insight, and driving results that lead to measurable outcomes, retention, and expansion. You’ll lead executive-level conversations, guide strategic reviews, and tailor action plans based on real-time performance metrics and dealership priorities What You’ll Do - Build strategic partnerships with dealership GMs and leadership teams —earning trust through insight, credibility, and results - Tie Numa’s platform to business goals like profit, team productivity, and customer satisfaction (CSI) - Lead executive QBRs that align teams and create forward-looking action plans - Deliver dealership-specific performance insights that are actionable, impactful, and aligned with local priorities - Create and manage 90-day engagement plans that drive measurable outcomes - Partner cross-functionally to shape tools, playbooks, and best practices that elevate client success - Travel onsite to dealerships is required You'll Be A Great Fit If You - Have deep experience in automotive, including time on both the dealer and vendor side - Are a former General Manager, Fixed Operations Director, or similar leadership role within a dealership - Know how to run and grow a service department, including driving profitability and customer satisfaction - Are confident working with executive stakeholders and leading data-driven performance conversations - Understand how to connect so ware solutions to operational KPIs and business goals - Thrive in fast-moving environments and love solving real-world business problems Why Join Numa - Competitive compensation package, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.

Location: Bay Area preferred / Remote Department: Marketing / GTM Employment Type: Full-time About Numa Numa is building the AI-native customer operations platform for auto retail. We help dealerships run customer communication, service operations, and customer experience with AI embedded directly into the operating layer of the business. Calls, texts, chat, appointments, follow-up, reputation, and real-time visibility, all in one system. This is a large market, a real problem, and a company with real traction. We are not looking for a traditional marketer. We are looking for an AI-native product marketing lead with exceptional horsepower, relentless will to win, sharp taste, and a builder mindset. Someone who can combine positioning, content, growth, and AI-powered execution to help define how Numa wins. About the Role This is a high-impact role for someone who is smart, hustles, fast, and unusually capable. You should be the kind of person who uses AI as part of your default operating system. You know how to go from idea to insight to asset to launch quickly. You can think like a strategist, write like a top-tier marketer, build like a hacker, and operate like an owner. You will work closely with leadership to sharpen Numa's positioning, strengthen our product story, accelerate launches, and create content and growth assets that materially improve how we compete. This is not a traditional brand role. This is a builder / operator / storyteller role. What You'll Do - Own and sharpen Numa's positioning, messaging, and category narrative - Translate product capabilities into clear, differentiated value propositions - Build competitive analysis, differentiation frameworks, and market intelligence - Develop pricing, packaging, ROI, and value-story assets - Create launch materials, one-pagers, decks, website copy, sales assets, case studies, and founder-led content - Build fast landing pages, campaign pages, and lightweight web assets to support launches and experiments - Use AI tools aggressively to accelerate research, synthesis, writing, testing, and execution - Partner across product, sales, leadership, and AI to turn product strength into market momentum - Drive high-leverage content that improves awareness, conversion, and sales effectiveness - Raise the standard on speed, quality, clarity, and differentiation What We're Looking For - Bachelor's degree required - 2–6 years of experience in product marketing, content, growth, strategy, or founder-facing roles - Experience at a high-performing startup strongly preferred - Extremely smart, fast, and resourceful - AI-native in how you work - Excellent writer with crisp judgment and strong taste - Able to move between strategy and execution with speed - Strong at positioning, competitive analysis, differentiation, and value communication - Comfortable building quick landing pages, launch assets, or lightweight websites - Strong analytical skills; able to build ROI stories, pricing logic, and business cases - High agency, high standards, low ego You May Be a Great Fit If You Have - A strong undergraduate track record and have already shown unusual promise early in your career - Experience at a startup or in another high-performance, high-accountability environment - Range across strategy, writing, analysis, and execution - High fluency with AI tools and use them to produce better work, faster - A growth mindset: test, learn, iterate, ship - Never hid behind perfectionism, yet care about quality Nice to Have - Experience at a strong startup, founder's office, elite internship, or top-tier agency - Experience in B2B SaaS, AI products, marketplaces, or vertical software - Familiarity with Webflow, Framer, Figma, Notion, Canva, HubSpot, or similar tools - Experience creating launch assets, sales enablement, founder content, or market narratives - Familiarity with automotive retail is a plus, but not required What Success Looks Like - Numa's positioning gets sharper and more differentiated - Product launches become faster and stronger - Our website and market-facing assets improve materially - Our pricing and ROI story becomes clearer and more persuasive - Sales gets stronger messaging and better ammunition - The market better understands why Numa matters and why we win Compensation and Benefits Base Salary: $150,000 – $175,000 depending on experience and demonstrated ability. Equity: Meaningful equity participation. Why Numa Numa sits at the intersection of AI, workflow automation, and a massive vertical market that is overdue for reinvention. We are building real products for real operators in an industry where better software directly affects revenue, retention, customer experience, and operational performance. The upside is large, the company has traction, and the opportunity to shape the category is real.

Customer Service Intern Location: Remote (U.S. or Canada) About Numa Numa is the fastest growing automotive software company on the 2025 Inc 5000 list (third year in a row). We power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails to reducing resolution times and improving team productivity. We’ve raised $50M from Google, Threshold, Costanoa, Mitsui, and Touring Capital. The Role As a Customer Success Intern at Numa, you’ll gain hands-on experience across onboarding, customer health monitoring, and support operations. You’ll work closely with the Customer Success and Implementation teams to ensure our dealership partners are successfully adopting and benefiting from Numa’s AI-powered platform. This role is ideal for someone who is analytical, proactive, and eager to learn how high-growth SaaS companies manage customer onboarding, mitigate risk, and drive long-term retention. You’ll act as a cross-functional utility player, supporting account health monitoring, troubleshooting, and continuous process improvement. Key Responsibilities Onboarding Support - Assist with the setup and configuration of new customer accounts - Support onboarding milestones to ensure customers are equipped to use Numa effectively - Shadow customer meetings to observe best practices in client communication and implementation strategy Customer Health Monitoring - Monitor onboarding and customer health scores to identify accounts experiencing degraded health - Review usage data, support activity, and onboarding progress to investigate potential root causes of health score changes - Flag risks to appropriate stakeholders (Customer Success, Implementation, Product, or Engineering) and assist in coordinating next steps Support & Troubleshooting - Assist in responding to support tickets with timely and thoughtful solutions - Help identify recurring product or process issues and contribute to troubleshooting efforts - Document patterns in customer challenges to support continuous improvement initiatives Cross-Functional Collaboration - Support ad-hoc initiatives across Customer Success, Implementation, and Product teams - Provide feedback from customer interactions to help improve onboarding processes and product experience - Assist with documentation and internal process refinement projects What We’re Looking For - Currently a junior or senior pursuing a degree in Business, Marketing, Communications, or related field - Strong written and verbal communication skills - Analytical mindset with attention to detail - Customer-focused with strong organizational skills - Comfortable working with data and dashboards (CRM familiarity is a plus) - Self-starter who is eager to learn in a fast-paced environment - Available up to 30 hours per week with access to a laptop, cellphone, and reliable Wi-Fi Bonus Experience: - Exposure to SaaS environments - Familiarity with CRM or customer support tools - Interest in the automotive industry Bonus points for: - Experience with SaaS, automotive, or phone systems Benefits: - Hands-on experience in customer success at a high-growth SaaS company - Direct mentorship from experienced Customer Success and Implementation leaders - Exposure to cross-functional operations in a scaling startup - Opportunity to contribute to high-impact projects - Potential for future full-time employment based on performance and business needs At Numa, we empower dealerships with AI technology that transforms how they operate. As part of our team, you’ll gain real-world experience inside one of the fastest-growing AI companies in automotive technology, while building skills that prepare you for a career in customer success, operations, or product.