Title: Bilingual Customer Service Representative (Spanish/English) Location: Wichita, KS - Kansas - Wichita KS Job Description: Job no: 499941 Work type: Intermittent Categories: Call Center JOB DESCRIPTION: Buscamos entrevistadores bilingües para una encuesta en la comunidad Hispana. Ayude que la comunidad Latina sea representada. **This position requires an individual who is Spanish-language proficient at least at conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.** Telephone Interviewers are primarily responsible for screening and interviewing respondents over the phone. No sales or quotas! They talk to people across the country from all walks of life and even from around the world to obtain information on issues such as health care, employment, and education. The data collected provides insight for informed decisions and contributes to a better understanding of important issues facing American society. WHAT WE OFFER: - Competitive pay: Excellent starting wage of $16.70 per hour - Possibilities for promotion and pay increase within the first nine months and then every six months - Flexible hours: Work between 20-28 hours by selecting from available evening and weekend shifts - Paid sick leave - Convenient location - Paid orientation and training ARE YOU OUR IDEAL CANDIDATE? Successful interviewers are people of all ages and backgrounds with good communication skills who appreciate a flexible work schedule and are looking for meaningful part-time work. This position will train and start working in our local office so you must live within commuting distance. However, this can be a work from home position once you meet the requirements through successful demonstrated work in the office. The time frame is dependent on how quickly you meet the requirements. If you are interested in working from home after that time, NORC will provide computer-assisted telephone interviewing (CATI) equipment, but you must provide the following: - Stable high speed internet connection required of at least 10mbps download speeds. A direct internet connection from modem to the computer is preferred. - Dedicated access to a cell phone and ability to turn off notifications or incoming calls during working times. - Quiet, private place to conduct interviews. JOB REQUIREMENTS: - Must be a self-motivated individual of at least 18 years of age that can adhere to work schedule. - Must be able to sit and use a telephone headset, dial telephone numbers, use a computer keyboard and read a script off a standard-size computer monitor for up to four (4) hours continuously. - Must have basic knowledge of a PC Windows environment which means comfortable with computer usage skills such as sending email or opening and using a web browser to search for information. - All employees hired for this position must present evidence of their identity and authorization to work in the United States (I9 documentation). ABOUT TELEPHONE SURVEY AND SUPPORT OPERATIONS (TSSO): TSSO staff are vital to our nationwide survey research operation. Interviewers talk to people from all walks of life to obtain information on issues such as health care, employment, and education. The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans. ABOUT NORC:NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge. EEO STATEMENT:NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally-protected characteristics.

Title: Customer Care Specialist (Portuguese Market) Location: Barcelona Job Description: Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. What you will do: - Answer incoming requests via phone, email and chat. - Assist our customers on questions about our electronic reservation book, our website or app. - Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs. Who you are: - Based in Barcelona. - Native level of Portuguese and fluent in English. Speaking more languages are always welcome! - An open minded person with a high level of communication skills. - Care about customer needs and always try to make their experience unique and satisfactory. - Knowledge in CRM tools. - Experienced in a customer support environment. What we offer: An awesome team A permanent contract (that can be useful in life) Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) Competitive fixed salary and bonus Lunch vouchers available for each working day (because yes, we like to try our best restaurants) International teams and a multicultural environment spanning 10 offices across Europe Highly inclusive working environment Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc Continuous learning and development programs Free access to the Calm app to help you build resilience wherever you are in your mental health journey Dedicated parental leave and caregiver leave policies (12 weeks fully paid) A program dedicated to helping you have the best work/life balance Health insurance fully covered by the company Life & Disability Insurance at no cost to the employee Amazing offices with dining, a coffee point on each floor, and leisure area Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries t. Our HR team will review the request and respond accordingly.

• You provide our customers with first-class support via Zendesk, ensuring every interaction is friendly, professional and solution-oriented • You assist our customers with questions about orders, deliveries, products, returns and refunds • You take ownership of customer inquiries and handle them efficiently with the goal of achieving high customer satisfaction • You document customer contacts carefully and ensure a high level of service quality • You work with modern AI-powered tools to deliver efficient, high-quality customer service • You collaborate closely with cross-functional teams such as Logistics, Operations, Supply Chain and Quality Management to create the best possible customer experience • You work closely with your Customer Support team and contribute to the continuous improvement of our processes and working methods • As you gain experience, you take on additional responsibilities and contribute, among other things, to the development of our Help Center and other Customer Support projects

• You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented • You support customers with questions related to orders, deliveries, products, returns, and refunds • You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction • You accurately document customer interactions and ensure excellent service quality • You work with modern AI-powered tools to help deliver efficient, high-quality customer support • You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience • You work closely with your Customer Support teammates to continuously improve processes and ways of working • You contribute to Help Centre content and Customer Support improvement projects as you grow in the role