Navia Benefit Solutions

Title: File Implementation Specialist Location: Remote Job Description: About Navia Benefit Solutions: We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.About the Role: This position is primarily focused on Navia’s client file integrations, establishment, and communication. Work with internal partners, brokers, and clients to implement file feeds for the CDH, COBRA and Direct Bill plans. The file implementation specialist will act as a subject matter expert in their day-to-day activities and help staff with misc. projects. What You’ll Do: - Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed. - Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned. - Process production files within 2 business days, as assigned. - Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned. - Create and update file tracking with the most recent communication. - Follow up on files in testing every week. - Using FM to create a comprehensive account structure, as needed. - Follow up on pending file requests every 2 weeks. - Archiving file tracking and send IT sFTP archive request after 8 weeks of no response - Send weekly follow ups on active testing requests with no response - Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed. - Request sFTP credentials from IT, as needed. - Analyze and map changes for integration files, as assigned. - Other duties/projects as assigned individually or as a team. - Carryover/rollover/takeovers What We’re Looking For: - Exceptional Track record as an Administrative Specialist - Subject matter expert in designated role - Process and knowledge of all import types: COBRA QB, COBRA Initial Rights, Direct Bill Eligibility, CDH Eligibility, CDH Deduction, CDH Open Enrollment for all our benefits plans within the Navia product offering. - Demonstrated ability to work independently. - Above average Excel skills (data manipulation) - Self-motivated work style - High attention to detail - Strong written and verbal communication skills. - Approach all tasks with a customer service attitude. Work Environment: Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WAWhy Join Navia? - Impact: Play a pivotal role in supporting employers and employees nationwide. - Growth: Advance your skills with a team committed to excellence and innovation. - Culture: Join a company that values collaboration, innovation, and customer-first solutions. Perks and Benefits: - Competitive Salary Range: $45K-$55K Annually - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to [email protected]. Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

Title: Participant Advocate Location: Remote Job Description: This position Pays $18/Hr This is remote opportunity About the Company Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. Position Summary The Participant Services Associate effectively responds to incoming participant calls and e-mails and professionally assists participants using available resources and sound judgment. Essential Functions - Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements. - Answer incoming call within 60 seconds - Emails received before 2pm must be answered the same day - Emails received after 2pm must be answered by 10am the following day - Voicemails received before 4pm must be responded to the same day - Comfortable navigating multiple internal software programs while troubleshooting participant issues. - Deescalate calls using available resources. - Identify and escalate issues that require additional research. - Place the caller on hold while a ticket is entered to be submitted to the research team for investigation - Complete ongoing training to become well versed in different plan areas. - Backup other Contact Center team members. - Assist with updating processes and procedures. - Assist with additional activity as needed. - Act as a team player. Exceptional attendance is required to ensure participant’s calls are answered in a timely manner and work is distributed fairly amongst team members. Requirements - High School Diploma or GED. - Some college preferred, equivalent experience accepted. - Provide Excellent Customer Service: - Patience – The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want - Attentiveness – The ability to really listen to the participant is crucial for providing great service - Clear Communication Skills – The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt - Positive Attitude – Maintain an optimistic persona despite dealing with people who may be pessimistic - Competent and Effective on internal skills: Able to effectively handle inbound calls and emails in at least 1-2 service areas. - Effective Delivery of Varied Communication Styles: Ability to understand your own natural style of communication and adapt that style to varied communications styles of others to ensure effective communication occurs. - Multitasking: The ability to approach multiple tasks and clearly establish which task is more important than others, then immersing yourself in your immediate task, but not forgetting about what remains to be done next. - Effective Writing: The ability to craft a succinct response that addresses simple to complete inquiries in a tone that is appropriate for the intended audience, using proper organization, phrasing and grammar. Typing speed of at least 35 WPM. - Team Player: The ability to willingly work in cooperation with others. This means being accountable, the team counts on each member to be at work every day for work to be distributed fairly and to maximize customer service. Punctuality, this includes arriving to work on time and taking breaks and lunches on time to ensure that no individual team member is being inundated with calls because someone didn’t take their break on time. Maintain an encouraging and optimistic attitude, negative energy spreads like wildfire. Maintaining an encouraging and optimistic attitude is key to creating a collaborative and thriving environment. Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

Title: Participant Services Associate Location: Remote Job Description: This position Pays $18/Hr This is remote opportunitybout the Company Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. The Participant Services Associate effectively responds to incoming participant calls and e-mails and professionally assists participants using available resources and sound judgment.tial Function - Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements. - Answer incoming call within 60 seconds - Emails received before 2pm must be answered the same day - Emails received after 2pm must be answered by 10am the following day - Voicemails received before 4pm must be responded to the same day - Comfortable navigating multiple internal software programs while troubleshooting participant issues. - Deescalate calls using available resources. - Identify and escalate issues that require additional research. - Place the caller on hold while a ticket is entered to be submitted to the research team for investigation - Complete ongoing training to become well versed in different plan areas. - Backup other Contact Center team members. - Assist with updating processes and procedures. - Assist with additional activity as needed. - Act as a team player. Exceptional attendance is required to ensure participant’s calls are answered in a timely manner and work is distributed fairly amongst team members.ment - High School Diploma or GED. - Some college preferred, equivalent experience accepted. - Provide Excellent Customer Service: - Patience – The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want - Attentiveness – The ability to really listen to the participant is crucial for providing great service - Clear Communication Skills – The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt - Positive Attitude – Maintain an optimistic persona despite dealing with people who may be pessimistic - Competent and Effective on internal skills: Able to effectively handle inbound calls and emails in at least 1-2 service areas. - Effective Delivery of Varied Communication Styles: Ability to understand your own natural style of communication and adapt that style to varied communications styles of others to ensure effective communication occurs. - Multitasking: The ability to approach multiple tasks and clearly establish which task is more important than others, then immersing yourself in your immediate task, but not forgetting about what remains to be done next. - Effective Writing: The ability to craft a succinct response that addresses simple to complete inquiries in a tone that is appropriate for the intended audience, using proper organization, phrasing and grammar. Typing speed of at least 35 WPM. - Team Player: The ability to willingly work in cooperation with others. This means being accountable, the team counts on each member to be at work every day for work to be distributed fairly and to maximize customer service. Punctuality, this includes arriving to work on time and taking breaks and lunches on time to ensure that no individual team member is being inundated with calls because someone didn’t take their break on time. Maintain an encouraging and optimistic attitude, negative energy spreads like wildfire. Maintaining an encouraging and optimistic attitude is key to creating a collaborative and thriving environment. Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

Provide support and education to clients and brokers, process updates to benefits, plan meetings, and assist in resolving escalated issues while contributing to team efficiency and performance expectations.

This is a remote position working 10a-7p PST, 11a-8p MST, 12p-9p CST, 1p-10p EST This position pays $50,000-$65,000 Annually About the Company Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture. Position Summary The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia’s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization. Essential Functions - Forecasting & Capacity Planning: Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets. - Scheduling & Resource Optimization: Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues. - Intraday Management & Real-Time Monitoring: Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations. - Performance Reporting & Analytics: Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions. - Data Analysis & Continuous Improvement: Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact. - System Administration & Data Integrity: Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives. - Communication & Stakeholder Collaboration: Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences. - Operational Readiness & Peak Planning: Support seasonal and campaign-based staffing strategies through “what-if” modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements. - Reporting Standardization & Documentation: Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer. - Continuous Learning & Innovation: Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes. Qualifications Required: - 3–5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics. - Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations). - Strong analytical and problem-solving skills with attention to detail and data accuracy. - Proven ability to communicate technical findings clearly to both leadership and frontline teams. - Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage). Preferred: - Experience in benefits administration or healthcare service environments. - Knowledge of Erlang C, capacity planning, and shrinkage modeling. - Familiarity with Power BI DAX/Power Query or SQL for data transformation. - Associate’s or Bachelor’s degree in Business, Analytics, Math, or related field. Why Join Navia? - Collaborative, data-driven culture focused on people, process, and technology. - Opportunity to help shape workforce strategy in a growing organization. - 100% remote position within the U.S. - Competitive pay and comprehensive benefits package. Navia Offers: - Health Insurance - Dental & Vision Benefits - Education Reimbursement - 401K with employer contribution - Employee Assistance Program - Paid Time Off Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

About Navia Benefit Solutions: We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in. About the Role: The Health & Welfare Client Service Manager I (CSM I) serves as the overall account manager for mid‑size and large clients across Navia’s Health & Welfare administrative offerings, including eligibility/enrollment, reimbursement accounts (FSA, HSA, Commuter, etc.), COBRA, Direct Bill, and voluntary products. This role builds and maintains long‑term client relationships, provides proactive and consultative service, manages service scope, resolves issues efficiently, and serves as project manager for client initiatives. What You’ll Do: • Act as the primary owner of day‑to‑day client relationships. • Develop a deep understanding of each client’s business needs, requirements, and benefit strategy. • Manage client expectations through proactive, transparent communication. • Simultaneously manage a diverse portfolio of clients varying in size, scope, and services. • Represent Navia at client benefit fairs to educate participants on plan features and benefits. • Ensure completion and documentation of all items on each client’s service schedule. • Provide timely project updates, deliverables, timelines, and issue‑resolution details. • Escalate complex client issues to appropriate internal team members. • Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries. • Manage annual benefits open enrollment processes for assigned clients. • Lead implementation of new clients and services onto Navia’s platforms. • Manage the creation, review, and negotiation of service agreements and renewals. • Document and manage client change orders and new work processes. • Educate and train clients on system usage; lead system demos and webinars. • Provide guidance on plan design, system functionality, and compliance considerations. • Train internal associates on client benefit plans, systems, and processes. • Identify and implement process improvements to ensure efficient service delivery. • Ensure all client documentation is current in internal systems. What We’re Looking For: - Experience: - 3–5 years of benefits administration or employee benefits industry experience (10 years preferred). - 3–5 years of direct client management experience - Skills - Proficiency with benefits systems and/or HRIS. - Experience using project management tools. - Strong proficiency with Microsoft Office (Word, Excel, PowerPoint). - Excellent communication, relationship‑building, and problem‑solving skills. - Ability to manage multiple clients, projects, and deliverables simultaneously. Work Environment: Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA This role is open for remote candidates. Why Join Navia? - Impact: Play a pivotal role in supporting employers and employees nationwide. - Growth: Advance your skills with a team committed to excellence and innovation. - Culture: Join a company that values collaboration, innovation, and customer-first solutions. Perks and Benefits: - Competitive Salary Range: $55,000-$65,000 - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to HR@naviabenefits.com. Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

About Navia Benefit Solutions: We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in. About the Role: The HR Administrator plays a critical role in driving operational excellence across the employee lifecycle. This position owns the integrity of HR data and systems, ensures full regulatory compliance, and serves as a trusted partner to employees and managers navigating benefits, leave, and performance processes. By delivering accurate, timely reporting and proactively identifying process gaps, the HR Administrator enables the broader HR team to focus on strategic priorities while maintaining a seamless employee experience. HR Data Administration - Process and reconcile all Navia Benefit HRA claims on a weekly basis, ensuring accurate and timely reimbursements for employees - Administer and monitor HIPAA compliance and new hire training programs within POWER DMS and HRIS platforms, ensuring 100% completion rates - Deploy and track state-mandated training programs across all applicable jurisdictions, maintaining up-to-date compliance records - Serve as a reliable resource for employee data inquiries, delivering accurate and timely responses to support employee relations and cross-functional HR initiatives. - Maintain data integrity by managing employee address updates and cascading changes across all relevant HR and payroll systems. Leave of Absence Administration - Own end-to-end administration of FMLA and all leave of absence programs, maintaining meticulous tracking of leave status, eligibility, and required documentation to protect both employees and the organization. - Orchestrate seamless return-to-work transitions by proactively coordinating with managers and IT to restore system access, confirm role alignment, and set employees up for success from day one back. - Triage and resolve leave-related service tickets with urgency, ensuring all return-to-work actions are completed accurately and within established SLAs. - Conduct weekly FMLA/LOA audits to identify discrepancies, flag at-risk cases, and ensure continuous compliance with federal and state regulations. HR Compliance and Auditing - Execute monthly HRIS audits of employee promotions and compensation changes, identifying and resolving data discrepancies to safeguard payroll accuracy and process compliance. - Support SSAE/SOC audit cycles by preparing documentation, coordinating evidence collection, and ensuring HR controls meet audit standards. - Perform scheduled audits of leave of absence records and documentation, proactively surfacing compliance gaps and recommending corrective actions to meet both company policy and regulatory requirements. Operational HR Support - Act as a dependable operational backbone for the HR team, upholding record accuracy, reinforcing compliance standards, and ensuring consistent execution of HR processes across the organization. - Provides weekly Activity Reports to Navia Security Team - Provides weekly Termination Report to support team - Provides monthly Activity reports to support team - Conducts Contractor Quarterly Audits - Partner with Payroll to review and correct timecard discrepancies, acting as a critical check to protect payroll accuracy before processing deadlines. - Track and document timecard issues through to resolution, collaborating closely with the Payroll team to drive accountability and prevent recurring errors. - Process employment verification requests promptly and accurately, representing the organization with professionalism to external parties. - Partner with the HR Manager to administer full-cycle benefits programs, supporting open enrollment, eligibility changes, and employee inquiries with accuracy and care. - Conduct monthly reconciliation of medical enrollment data against HRIS records, resolving discrepancies to ensure benefit accuracy and cost control. - Reconcile monthly medical carrier invoices against enrollment data, flagging billing errors and coordinating corrections to protect the organization from overpayment. - Perform quarterly Guardian billing reconciliation, ensuring voluntary benefit invoices align with enrollment records and resolving discrepancies in a timely manner. - Support the annual performance management cycle by coordinating system setup, communications, and tracking to ensure on-time completion across all business units. - Contribute to HR team initiatives and special projects, bringing a solutions-oriented mindset and operational rigor to drive successful outcomes. What We’re Looking For: Education & Experience - Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent work experience - 2+ years of HR administrative or HR operations experience - Experience with HRIS platforms (e.g., Paylocity, Namely, ADP, or similar) - Experience with FMLA/LOA administration preferred Knowledge & Compliance - Working knowledge of FMLA, ADA, and applicable state leave laws - Familiarity with HIPAA compliance requirements - Understanding of benefits administration processes, including medical and voluntary benefits - Exposure to SSAE/SOC audit processes a plus Skills: - High attention to detail with a strong commitment to data accuracy - Ability to manage multiple priorities and meet recurring deadlines in a fast-paced environment - Strong organizational and time management skills - Effective written and verbal communication skills - Ability to handle sensitive and confidential employee information with discretion - Collaborative team player with a proactive, solutions-oriented approach Work Environment: Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA Why Join Navia? - Impact: Play a pivotal role in supporting employers and employees nationwide. - Growth: Advance your skills with a team committed to excellence and innovation. - Culture: Join a company that values collaboration, innovation, and customer-first solutions. Perks and Benefits: - Competitive Salary Range: $55,000-$60,000 - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to HR@naviabenefits.comPlease visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

About Navia Benefit Solutions: We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in. About the Role: The HR Administrator plays a critical role in driving operational excellence across the employee lifecycle. This position owns the integrity of HR data and systems, ensures full regulatory compliance, and serves as a trusted partner to employees and managers navigating benefits, leave, and performance processes. By delivering accurate, timely reporting and proactively identifying process gaps, the HR Administrator enables the broader HR team to focus on strategic priorities while maintaining a seamless employee experience. HR Data Administration - Process and reconcile all Navia Benefit HRA claims on a weekly basis, ensuring accurate and timely reimbursements for employees - Administer and monitor HIPAA compliance and new hire training programs within POWER DMS and HRIS platforms, ensuring 100% completion rates - Deploy and track state-mandated training programs across all applicable jurisdictions, maintaining up-to-date compliance records - Serve as a reliable resource for employee data inquiries, delivering accurate and timely responses to support employee relations and cross-functional HR initiatives. - Maintain data integrity by managing employee address updates and cascading changes across all relevant HR and payroll systems. Leave of Absence Administration - Own end-to-end administration of FMLA and all leave of absence programs, maintaining meticulous tracking of leave status, eligibility, and required documentation to protect both employees and the organization. - Orchestrate seamless return-to-work transitions by proactively coordinating with managers and IT to restore system access, confirm role alignment, and set employees up for success from day one back. - Triage and resolve leave-related service tickets with urgency, ensuring all return-to-work actions are completed accurately and within established SLAs. - Conduct weekly FMLA/LOA audits to identify discrepancies, flag at-risk cases, and ensure continuous compliance with federal and state regulations. HR Compliance and Auditing - Execute monthly HRIS audits of employee promotions and compensation changes, identifying and resolving data discrepancies to safeguard payroll accuracy and process compliance. - Support SSAE/SOC audit cycles by preparing documentation, coordinating evidence collection, and ensuring HR controls meet audit standards. - Perform scheduled audits of leave of absence records and documentation, proactively surfacing compliance gaps and recommending corrective actions to meet both company policy and regulatory requirements. Operational HR Support - Act as a dependable operational backbone for the HR team, upholding record accuracy, reinforcing compliance standards, and ensuring consistent execution of HR processes across the organization. - Provides weekly Activity Reports to Navia Security Team - Provides weekly Termination Report to support team - Provides monthly Activity reports to support team - Conducts Contractor Quarterly Audits - Partner with Payroll to review and correct timecard discrepancies, acting as a critical check to protect payroll accuracy before processing deadlines. - Track and document timecard issues through to resolution, collaborating closely with the Payroll team to drive accountability and prevent recurring errors. - Process employment verification requests promptly and accurately, representing the organization with professionalism to external parties. - Partner with the HR Manager to administer full-cycle benefits programs, supporting open enrollment, eligibility changes, and employee inquiries with accuracy and care. - Conduct monthly reconciliation of medical enrollment data against HRIS records, resolving discrepancies to ensure benefit accuracy and cost control. - Reconcile monthly medical carrier invoices against enrollment data, flagging billing errors and coordinating corrections to protect the organization from overpayment. - Perform quarterly Guardian billing reconciliation, ensuring voluntary benefit invoices align with enrollment records and resolving discrepancies in a timely manner. - Support the annual performance management cycle by coordinating system setup, communications, and tracking to ensure on-time completion across all business units. - Contribute to HR team initiatives and special projects, bringing a solutions-oriented mindset and operational rigor to drive successful outcomes. What We’re Looking For: Education & Experience - Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent work experience - 2+ years of HR administrative or HR operations experience - Experience with HRIS platforms (e.g., Paylocity, Namely, ADP, or similar) - Experience with FMLA/LOA administration preferred Knowledge & Compliance - Working knowledge of FMLA, ADA, and applicable state leave laws - Familiarity with HIPAA compliance requirements - Understanding of benefits administration processes, including medical and voluntary benefits - Exposure to SSAE/SOC audit processes a plus Skills: - High attention to detail with a strong commitment to data accuracy - Ability to manage multiple priorities and meet recurring deadlines in a fast-paced environment - Strong organizational and time management skills - Effective written and verbal communication skills - Ability to handle sensitive and confidential employee information with discretion - Collaborative team player with a proactive, solutions-oriented approach Work Environment: Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA Why Join Navia? - Impact: Play a pivotal role in supporting employers and employees nationwide. - Growth: Advance your skills with a team committed to excellence and innovation. - Culture: Join a company that values collaboration, innovation, and customer-first solutions. Perks and Benefits: - Competitive Salary Range: $55,000-$60,000 - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to HR@naviabenefits.comPlease visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The COBRA Data Analyst is a detail-oriented and dependable role responsible for supporting key operational functions through advanced Excel work, data analysis, and audit activities. This position focuses primarily on back-end processing, including: - Analyzing complex spreadsheets - Importing data into internal systems - Generating accurate reports to support compliance and operational workflows The ideal candidate is comfortable working independently, managing their workload with minimal oversight, and maintaining a high level of accuracy in a fast-paced environment. While the role is primarily operational, there will be opportunities for client or customer interaction, particularly when providing backup support to front-facing team members. Strong communication skills and professionalism are important for these situations. A background in COBRA administration is highly preferred and would be a significant advantage, though it is not required. Candidates without COBRA experience should demonstrate the ability to learn regulatory or process-heavy subject matter quickly. Qualifications - Strong troubleshooting skills and ability to work with large data sets - Advanced Microsoft Excel skills, including ability to understand and trace complex formulas and proficient in use of VLOOKUP - Ability to solve problems and develop best practices for new processes - Must be a self-starter and have proficiency in time management and organization - Demonstrated ability to work independently, prioritize tasks, and meet deadlines - High level of reliability, attention to detail, and follow-through - Experience with COBRA administration is a major plus but not required - Ability to communicate clearly and professionally when interacting with clients or customers – Both written and verbal Requirements - Analyze, interpret, and reconcile data within Excel using advanced functions and formulas - Import, validate, and maintain data across multiple internal systems - Perform routine and ad-hoc audits to ensure accuracy and compliance - Produce clear, reliable reporting to support internal teams and leadership - Serve as backup support for client- or customer-facing tasks as needed - Maintain confidentiality, accuracy, and consistency in all work performed - Understand the underlying purpose and intent behind processes, identifying opportunities to streamline workflows and implement efficiencies Benefits - Competitive Salary Range: $25-$28/Hr. - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Work Environment Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA. Ready to Join Us? Take the first step toward your new career in creating better lives — apply now! For any questions or to check on your application, reach out to [email protected] . Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Client Services associate you will represent Navia in a professional manner and provide support, education, and general customer service to clients and brokers. You will work in a team environment servicing clients as well as collaborating with Account/Team Managers and internal departments to assist in day-to-day administrative tasks. - Support employer group clients and brokers by researching and answering inquiries via email and phone. - Process updates to plan participants and benefits at the request of employer group clients, brokers, and senior members of the internal Navia team. - Plan and attend meetings/calls with clients and brokers as needed, including regular recurring meetings. - Assist with resolving escalated client and broker issues with direction and support from a senior team member. - Understand and facilitate all aspects of the annual plan renewal process. - Assist in creating new plan year forms and documents, complete renewal related tasks and tracking, and discuss rate changes with clients and brokers. - Understand other Navia internal departments’ functions and processes at a high level and work with those departments to resolve client questions/issues as needed. - Understand the file import process and the various types of files that clients send. - Interpret Navia’s file specs and troubleshoot file issues. - Audit client plans as needed. - Assist with projects and tasks for team and department as necessary. - Contribute to ongoing team analysis of procedures, aiming to streamline and automate processes and build efficiency. - Meet department and team performance expectations. Qualifications - Computer skills, including knowledge of Microsoft Word, Teams, Excel, Outlook, and PDF programs. - Excellent customer service skills. - Excellent written communications skills. - Ability to adhere to a work schedule following standard business hours and can maintain regular, on-time attendance, including attendance of meetings and scheduled phone shift. - Positive work attitude and adaptability. - Organizational and time management skills. - Problem solving and critical thinking skills. - Independent/self-motivated and can also work well in a team environment. - Willingness to work outside scheduled work hours as needed, especially during our busy season. Bonus Points For - Experience with employer benefits Work Environment - Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. - Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA Benefits - Competitive Salary Range: $20-$27/Hr. - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to [email protected] . Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.