Navia Benefit Solutions logo
Navia Benefit Solutions

Navia Benefit Solutions, Inc. is a national benefits provider that serves more than 9,000 employers across the United States. The company offers lifestyle, fina

Workforce Analyst

Location

United States

Posted

114 days ago

Salary

$50K - $65K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Workforce Analyst

Navia Benefit Solutions

This is a remote position working 10a-7p PST, 11a-8p MST, 12p-9p CST, 1p-10p EST This position pays $50,000-$65,000 Annually About the Company Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture. Position Summary The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia’s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization. Essential Functions - Forecasting & Capacity Planning: Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets. - Scheduling & Resource Optimization: Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues. - Intraday Management & Real-Time Monitoring: Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations. - Performance Reporting & Analytics: Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions. - Data Analysis & Continuous Improvement: Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact. - System Administration & Data Integrity: Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives. - Communication & Stakeholder Collaboration: Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences. - Operational Readiness & Peak Planning: Support seasonal and campaign-based staffing strategies through “what-if” modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements. - Reporting Standardization & Documentation: Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer. - Continuous Learning & Innovation: Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes. Qualifications Required: - 3–5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics. - Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations). - Strong analytical and problem-solving skills with attention to detail and data accuracy. - Proven ability to communicate technical findings clearly to both leadership and frontline teams. - Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage). Preferred: - Experience in benefits administration or healthcare service environments. - Knowledge of Erlang C, capacity planning, and shrinkage modeling. - Familiarity with Power BI DAX/Power Query or SQL for data transformation. - Associate’s or Bachelor’s degree in Business, Analytics, Math, or related field. Why Join Navia? - Collaborative, data-driven culture focused on people, process, and technology. - Opportunity to help shape workforce strategy in a growing organization. - 100% remote position within the U.S. - Competitive pay and comprehensive benefits package. Navia Offers: - Health Insurance - Dental & Vision Benefits - Education Reimbursement - 401K with employer contribution - Employee Assistance Program - Paid Time Off Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

Related Categories

Related Job Pages

More Analyst Jobs

Vetta logo

Personnel Department Analyst – Junior

Vetta

Transforming business to improve the world

Analyst114 days ago
Full TimeRemoteTeam 201-500Since 2001H1B No Sponsor

• Manage and administer the procurement of benefits, including transportation vouchers (vale-transporte) and meal allowance (vale-alimentação); • Verify and calculate employees' vacation pay; • Handle hiring/onboarding processes; • Verify and calculate employment termination (severance) amounts; • Coordinate termination homologation processes (where applicable); • Process employee record changes such as job title, cost center, department, and salary; • Provide support to employees to clarify questions related to People Services processes.

Brazil
Job Closed
Veracyte, Inc. logo

Internal Audit Analyst

Veracyte, Inc.

High-value insights, high-impact decisions

Analyst114 days ago
Full TimeRemoteTeam 501-1,000Since 2013H1B No Sponsor

• Execute assigned SOX and operational audit procedures, including process walkthroughs, documentation of key processes and controls, and preparation of narratives and flowcharts • Perform risk assessments for assigned audit areas and identify control gaps or improvement opportunities, escalating observations and recommendations as appropriate • Conduct audit fieldwork, including analytical procedures and testing, and prepare clear, accurate, and well-supported workpapers in accordance with internal audit standards • Test business processes, key controls, and critical reports to assess control design and operating effectiveness • Identify control deficiencies, assess root causes, and develop practical remediation recommendations in collaboration with control owners and the internal audit team • Communicate audit results clearly and professionally through written documentation and verbal discussions with stakeholders • Maintain accurate and timely documentation in risk and control matrices, testing repositories, and deficiency logs • Participate in audit planning discussions by providing input on scope, risks, and timelines for assigned areas • Partner with Finance & Accounting, HR, Legal, IT, GRC, and external auditors to coordinate SOX testing and support remediation efforts • Support special projects related to internal investigations, risk management activities, process improvements, or security initiatives, as assigned • Identify opportunities to enhance audit efficiency through data analytics, automation, or emerging technologies, and collaborate with the audit team to pilot improvements • Build effective working relationships across the organization and contribute to a culture of trust, integrity, and continuous improvement within Internal Audit

California
$103K - $130K / year
Job Closed
Full TimeRemoteTeam 10,001

Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team! Responsibilities Under minimal direction and supervision, the Senior Application Analyst (HRIS) will oversee the design, development, testing, training, and support of Infor Lawson HR modules (GHR, TA, PM, ES, and MS). This role requires independent judgment and discretion in maintaining and enhancing the system while providing day-to-day support. Collaborate with HR, IT, and other departments to identify and address system issues, implement upgrades, and provide technical support and training to end-users. Additionally, the Analysts are tasked with generating and maintaining reports, configuring system modules to meet the organization's needs, and ensuring compliance with relevant regulations and standards. The Analyst performs complex design and analysis tasks related to the hospital business operations. The Analyst will also act as a mentor to other members of the team. #LI-AS1 #remote Qualifications Required qualifications: - Bachelor’s degree in computer science or related field or equivalent work experience. - Strong knowledge of Lawson’s Lawson Talent Management (LTM) module including, Global HR, Performance Management, Talent Acquisition, Process flow setup, Employee/Manager space and Candidate space. - Five (5) years of HRIS or HR generalist experience required. - Proven hands-on experience of Lawson HCM system implementation a plus, in a healthcare setting. - Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment. - Strong understanding of HR processes and data, including eligibility and enrollment rules, and benefits procedures. - Experience with HRIS database design, structure, functions, processes, and tools. - Experience in data conversion techniques and methodologies. - Experience with Time and Attendance systems like Kronos or JBDev. - Strong knowledge of developing interfaces with third party vendors. - Effective organizational and interpersonal skills including written and verbal communication skills. - Must enjoy working in a fast-paced and challenging environment with many growth opportunities offered through diverse projects. - Experience in integrating Lawson HR modules with other Lawson modules like Finance, Payroll is required. - Able to travel up to 50% Preferred qualifications: - At least Five (5) years of job-related experience in a healthcare environment. - Six (6) plus years of hands-on IT systems/Technology experience. - Knowledge of On-Base Document Management System. Pay Transparency Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $90,064.00 to $168,708.80 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Full Time Shift Days Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Privacy Notice Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

United States
$90.1K - $168K / year
Ruggable logo

Senior Analyst, Lifecycle and Performance

Ruggable

Ruggable is a venture-backed ecommerce company that is revolutionizing the market for commercial and residential rugs. The company’s two-piece rug system allo

Analyst114 days ago

About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: We are seeking a highly analytical, systems-oriented, and seasoned Lifecycle & Performance Senior Analyst to lead the reporting integrity and performance visibility for Ruggable’s growth and retention engines. Reporting to the Director of Reporting, Analytics & Insights, you will serve as primary authority on marketing data, ensuring our data architecture—from reporting and UTM management to segmentation using an RFM model—is accurate, actionable, and standardized across all global storefronts. The Lifecycle & Performance Analyst is the connective tissue between raw data and marketing execution. You are a power user of marketing platforms such as Klaviyo, PostScript, Meta, and Google, with the technical agility to build the reporting frameworks that allow us to mimic and scale US-based insights across our international storefronts. Beyond reporting, you are a strategic partner in real-time decision-making. You provide the data-backed conviction required for high-impact pivots—whether that means optimizing intraday paid spend, shifting budget between channels, or deploying rapid-response retention tactics during high-stakes promotional windows. You ensure that every investment shift, from acquisition to lifecycle, is driven by clear performance signals and a deep understanding of incremental value. What You’ll Do: Retention, Lifecycle, & Reporting Infrastructure - Creative Performance: Produce creative-asset-level reporting by systematically pulling all deployed Email, SMS, and Direct Mail assets and pairing each with its associated engagement, revenue, and efficiency metrics for executive-ready weekly business readouts - Revenue Forecasting: Build and maintain daily and weekly lifecycle revenue forecasts grounded in historical performance curves, leveraging cohort-based analysis to project final revenue outcomes from early and incomplete data - Channel Preference: Analyze customer engagement across Email and SMS to determine channel preference and optimal send strategies, informing decisions around single-channel versus multi-channel lifecycle execution - A/B Testing: Lead A/B test analysis across lifecycle channels, ensuring statistical significance, validating test outcomes, and translating results into clear, actionable recommendations for optimization and scale - LTV Modeling: Own lifetime value and lifetime revenue modeling across lifecycle programs, leveraging cohort analysis to evaluate performance by acquisition channel, first product purchased, and repeat purchase behavior over time - Discount Analysis: Track and analyze discount usage across lifecycle channels, reporting on where and when promotions are applied and quantifying overall discount rate by channel and customer segment - Subscriber Value: Monitor and report on average value per subscriber and revenue per subscriber for Email and SMS programs, surfacing trends that inform list growth strategy and lifecycle investment decisions Performance Insights & Growth Analytics - Investment Agility: Support real-time decisions around spend pivots, identifying when to shift investment up or down based on intraday performance, MER, and ROAS targets - Tracking & Attribution Governance: Take a lead role in UTM parameter management. You will establish and enforce a standardized UTM taxonomy across all channels to prevent data fragmentation and ensure flawless attribution Analytical Operations & Team Support - Global BI Infrastructure: Lead the functional transition from Looker to Sigma, building high-performance automated Retention and Paid dashboards that aggregate data from all storefronts into a unified, self-service "source of truth." - Data Stewardship: Partner with Data Engineering to optimize marketing data tables, ensuring that international data sets are clean, validated, and aligned with US reporting logic - Operational Reporting & Performance: Own the end-to-end delivery of weekly and monthly business reports, providing context-rich narratives and "so-what" insights that diagnose the impact of promotions, spend pivots, and A/B tests - Ad Hoc Analysis: Respond to time-sensitive analytical requests from Marketing and Executive leadership, rapidly synthesizing cross-channel data into clear, decision-ready insights while maintaining alignment with established reporting frameworks and metric definitions - The Cross-Functional Bridge: Serve as the primary analytical liaison between channel owners, Tech, and Digital leadership; translating marketing requirements into technical specifications to ensure our data infrastructure evolves with the business strategy What You’ll Need to Have: Required: - Experience: 4–5 years of professional experience with a proven track record across both Retention and Growth analytics (ideally in a high-growth DTC environment) - Platform Mastery: Deep, hands-on experience in Klaviyo (or a similar email platform), Postscript (or a similar SMS platform), Shopify as well as Google Ads and Meta Ads Manager, specifically in how they ingest and report data - Technical Agility: Advanced SQL skills and a proven ability to learn new platform UIs or API documentation quickly to support emerging channels - BI Expertise: Direct experience with Looker (LookML) and / or Sigma. Experience with BI migrations is a major plus - Metric Fluency: Expert-level understanding of the relationship between LTV, ROAS, MER, CPA, CPC, and CTR - Operational Tooling: Functional experience with Feedonomics, Klaviyo / Postscript, GA4, Heap - Collaborative Mindset: Experience acting as a bridge between technical teams and marketing stakeholders to drive cross-functional projects Preferred: - Data Engineering Exposure: Experience working within Snowflake or AWS environments and a strong understanding of data warehousing principles - Engineering Workflow: Familiarity with version control software (e.g., GitHub) and working alongside Data Engineering teams to build/maintain clean tables - Growth Mindset: A self-starter who is excited by the prospect of building from the ground up and thrives in the fast-paced, high-ownership environment of a startup Compensation: - $115,000 - $140,000 per year base salary - An annual bonus percentage that varies based on level of role - Employer matching (up to 3% of base salary) for company sponsored 401K plan - Location: Remote (Option to be hybrid if you're based in LA) At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees. If you are based in California, we encourage you to read this important information for California residents linked here. To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

United States
$115K - $140K / year