Modernize Home Services

Role Description We're looking for ambitious, results-driven Mid-Market Sales Executives who enjoy building relationships, creating new opportunities, and closing business in a fast-paced environment. This role is ideal for early-career sales professionals who have developed a foundation in business development, prospecting, or sales and are ready to take on greater ownership of the sales process. - Prospect and engage potential customers through outbound calling, email, LinkedIn, and other sales channels. - Own the sales process from prospecting through close, including discovery, presentations, proposal development, and contract execution. - Develop a strong understanding of customer business goals, challenges, and growth opportunities. - Build relationships with business owners and decision-makers to identify opportunities where our solutions can create value. - Conduct consultative sales conversations and effectively communicate ROI and business impact. - Maintain accurate pipeline management and activity tracking within CRM systems. - Collaborate cross-functionally with internal teams to ensure a seamless customer experience. - Consistently meet or exceed activity, pipeline, and revenue goals. - Continuously develop industry knowledge and sales skills to improve performance and effectiveness. Qualifications - 2+ years of sales experience, preferably in B2B sales, business development, lead generation, or customer-facing roles. - Open to high-performing BDRs/SDRs looking to transition into a closing role. - Strong prospecting and relationship-building skills. - Comfortable making outbound calls and engaging prospects through multiple communication channels. - Ability to learn and communicate complex products, services, and value propositions. - Strong curiosity and discovery skills with the ability to understand customer needs and business objectives. - Excellent verbal and written communication skills. - Highly organized with strong time management and follow-through. - Competitive, self-motivated, and driven to achieve results. - Coachable with a growth mindset and willingness to embrace feedback. - Experience using Salesforce, Outreach, LinkedIn Sales Navigator, or similar sales tools is a plus. - Proven ability to work independently while contributing to a collaborative team environment. Requirements - The expected base salary range for this position is $60,000 USD to $70,000 USD annually. - This base salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. - The base salary may be adjusted based on applicant's geographic location. - The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. - This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; retirement benefits; paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); and any other tax-reportable benefits. Benefits - Health care benefits - Retirement benefits - Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits) - Other tax-reportable benefits Company Description At Modernize (a QuinStreet division), our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force in online lead generation – connecting homeowners with high-quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor.

Role Description Modernize Home Services is looking for a skilled and motivated Visual Designer to join our growing Design Team. In this role, you'll be at the heart of our marketing efforts, concepting and executing design work that strengthens our brand, drives performance, and connects with homeowners and contractors alike. You'll collaborate closely with the Marketing team to deliver high-quality creative across a variety of channels, from digital ads and social media to landing pages and brand collateral. We're looking for someone who approaches their craft with an AI-first mindset, actively leveraging emerging tools to work smarter, move faster, and push creative boundaries. If you're a detail-oriented designer who loves a fast-paced environment and takes pride in work that both looks great and performs, we'd love to hear from you. Responsibilities - Concept and execute marketing design across paid social, digital advertising, email, and print - Design and maintain brand-consistent assets that support campaign and growth initiatives - Create social media content across platforms including Instagram, Facebook, LinkedIn, Pinterest, and TikTok - Design landing pages, web banners, and other web-focused creative with an eye toward conversion - Support ongoing brand development by upholding and evolving visual standards across all touchpoints - Manage multiple projects simultaneously while meeting deadlines in a fast-moving environment - Collaborate with marketing, content, and other internal stakeholders to bring campaigns to life - Incorporate feedback effectively and use data and performance insights to refine creative decisions - Champion AI tools and workflows within the design team, proactively exploring new technologies and bringing actionable insights back to the broader marketing organization - Contribute ideas and energy to a collaborative, supportive design team Qualifications - A strong portfolio showcasing a range of marketing and brand design work - 2–4 years of professional graphic design experience (agency or in-house) - Proficiency in industry-standard tools: Figma, Photoshop, Illustrator, InDesign, and Canva - Solid understanding of typography, color, composition, and layout - An appreciation for how design impacts performance and conversion - Strong English communication skills and the ability to present and defend creative decisions - A degree in Graphic Design, Visual Communications, or a related field, or equivalent experience - A genuine AI-first approach to design, with hands-on experience using AI tools in a creative or marketing context and a drive to continuously explore what is possible - Familiarity with AI tools including Midjourney, Gemini, and Claude, and a track record of putting them to practical use in a design or marketing workflow Requirements - Experience creating animations or motion graphics (After Effects or similar) - Familiarity with web design principles and an understanding of how design translates to the web - Experience designing landing pages - An interest in or understanding of UX/UI and user-centered design Company Description At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Role Description The Account Executive position will be responsible for ownership of 360 Finance by Modernize Home Services customers. This position requires a self-driven individual with internal and external communication skills who can support customer launches, review documents submitted for underwriting and create value during the interaction. In addition, this position will consult with customers on best practices to maximize their success and drive financing engagement, solicit feedback on program enhancements or issues, plus grow the customer accounts and overall financing products. This person must be resourceful and will be able to prioritize multiple projects under tight deadlines. Responsibilities - Identify and sign prospective customers through all channels, including internal referrals and new contractors with a focus on outbound prospecting to cold clients. - Clearly and concisely articulate the 360 Finance value proposition through all mediums (call, phone calls, in-person, emails, etc.). - Develop a comprehensive knowledge of 360 Finance products and attributes, understand customer needs and requirements, and help connect the two. - Work in collaboration with overall leadership and across departments, such as Product and Operations, to ensure partner success. - Develop and innovate on sales processes, pitches, and approaches, comprehensive lifecycle processes; provide feedback and enhancements, collaborate with other 360 Finance teammates to continually improve a new initiative within a growing company. - Provide best-in-class business intelligence-driven guidance to your assigned customers to aid their growth and development. - Active participant in testing the platform, program, or marketing initiatives. - Interact with Executive team members to develop new or enhanced features or programs. Qualifications - 2+ years of sales experience, specifically in financing. - 5 years sales experience in the home improvement market, preferred, but not mandatory. - An understanding of a complex sales cycle involving multiple decision makers and multiple steps in the sales process. - Active listener, assertive, persistent, and persuasive. - Solid knowledge of metrics and how they impact a contractor’s book of business to drive business profitability. - Self-driven, results-oriented optimist with a clear focus on quality and business performance. - Excellent written/verbal communication and customer relationship skills. - Prior Salesforce experience or other CRM to manage leads or accounts. - Self-starter capable of prospecting clients as large as fortune QR500 alongside newly established businesses. - Demonstrated history of achieving/surpassing sales quotas and targets. - Demonstrated experience with a contact center platform or dialer. Requirements - The expected salary range for this position is $60,000 USD to $80,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. - The salary may be adjusted based on applicant's geographic location. - The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. - This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. Benefits - Eligible for performance bonus or commission. - Equity in the form of restricted stock units. - Participation in standard employee benefits programs, including health care and retirement benefits. - Paid days off, including sick leave, parental leave, and vacation benefits. Company Description At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Role Description Modernize Home Services is seeking a motivated and detail-oriented Sales Operations Associate to join our Revenue Operations team. This is an excellent opportunity for an early-career professional who has hands-on experience administering Salesforce and is interested in building a career in Sales Operations, Revenue Operations, or Business Operations. In this role, you will support sales productivity, CRM administration, reporting, data integrity, and process optimization across our revenue organization. You'll work closely with Sales, Marketing, Account Management, and Leadership teams to ensure our systems, processes, and reporting support business growth. Responsibilities - Salesforce Administration & CRM Management - Assist the Salesforce administration team by providing day-to-day support for the sales organization and helping maintain CRM processes and functionality. - Manage user setup, permissions, profiles, roles, and basic system configuration. - Create and maintain reports, dashboards, fields, page layouts, validation rules, and workflows. - Troubleshoot Salesforce issues and provide timely support to end users. - Maintain CRM data quality through audits, cleanup initiatives, and governance processes. - Sales Operations Support - Assist with sales forecasting, pipeline reporting, and KPI tracking. - Help document and improve sales processes and operational workflows. - Partner with sales leadership to identify opportunities to improve efficiency and effectiveness. - Reporting & Analytics - Build and maintain recurring reports and dashboards for sales and revenue leadership. - Analyze sales performance metrics and provide actionable insights. - Monitor data quality and reporting accuracy across key systems. - Support ad hoc analysis and operational projects as needed. - Cross-Functional Collaboration - Work closely with Marketing, Sales, Account Management, and Finance teams to align data and processes. - Assist with system integrations, process improvements, and technology initiatives. - Participate in operational projects that support company growth and scalability. Qualifications - 2+ years of professional experience in Sales Operations, Revenue Operations, Business Operations, CRM Administration, or related field. - Hands-on experience administering Salesforce (certification not required). - Strong proficiency with Excel. - Excellent attention to detail and commitment to data accuracy. - Strong analytical and problem-solving skills. - Effective written and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. Preferred - Salesforce Administrator Certification (nice to have, not required). - Experience creating Salesforce reports and dashboards. - Experience using Tableau to analyze dashboards and reports. - Familiarity with sales processes, lead management, and pipeline reporting. - Experience with revenue technology tools such as Outreach, Attention, RevenueHero, or similar platforms. - Experience working in a SaaS, marketplace, lead-generation, or digital marketing environment. What Makes You Successful - You enjoy solving problems and improving processes. - You are highly organized and detail oriented. - You are curious about data and business performance. - You take ownership and proactively identify opportunities for improvement. - You enjoy collaborating across teams and supporting business growth. Salary and Benefits The expected salary range for this position is $60,000 USD to $75,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include: - Health care benefits - Retirement benefits - The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits) - Any other tax-reportable benefits Company Description Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Role Description 360 Finance is seeking a driven and adaptable Senior Account Manager to fuel success and growth for our customers within our rapidly expanding point-of-sale financing product. Preference given to applicants living in the Northeast or Midwest United States and/or Eastern time zone. This role goes beyond traditional account management. You’ll be responsible for strategically upselling, consulting, and nurturing partnerships with decision-makers at home services companies generating $5M–$400M in annual revenue. Your primary focus will be helping contractors successfully implement and adopt 360 Finance solutions to increase close rates and drive revenue. As the primary point of contact for a portfolio of 60+ active customers and branch locations, you’ll collaborate closely with internal teams—including lender operations, sales, product, and engineering—to ensure high standards of service, smooth onboarding, and measurable performance outcomes. You will also support new customer accounts as they are signed by the sales team, ensuring a seamless transition into long-term success. Responsibilities - Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive branch-level engagement and performance management. - Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value. - Engage directly with decision-makers—from office managers to C-level executives and owner-operators—to present financing solutions that drive adoption and long-term value. - Work cross-functionally with account management leadership, lender ops, sales, product, and engineering to ensure high standards of service across the organization. - Demonstrate in-depth knowledge of 360 Finance’s platform, operational processes, and best practices to provide value to account base. - Monitor account health, identify risk factors, and proactively drive product satisfaction and usage. - Analyze data and client feedback to identify risk factors and optimize performance. - Prepare and deliver ongoing account performance reports. - Uphold our core values and collaborate positively across departments. Qualifications - 4+ years of total account management experience, including: - 2+ years of account management experience in home improvement sales, lending, or financing experience with proven success in upselling and cross-selling; enterprise experience is a plus. - Experience in Home Service financial services, lending, or point-of-sale financing is strongly preferred. - Previous team leader experience is strongly preferred. - Proficiency in Salesforce and intermediate to strong Excel skills; familiarity with BI tools like Tableau is a plus. - Willingness and ability to travel extensively (up to 40% of the time), including overnight and multi-day trips. - Excellent communication skills with the ability to influence and present to large groups, executive-level stakeholders, and train sales representatives on how to use the 360 Finance platform. - Strong analytical skills and business acumen to drive performance and decision-making. - Proven ability to manage onboarding through renewal while building strategic partnerships. - Comfortable navigating ambiguity and managing shifting priorities. - Highly organized and process-driven with strong attention to detail. - Bachelor’s degree preferred or equivalent experience. Requirements - The expected salary range for this position is $80,000 USD to $95,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. - The salary may be adjusted based on applicant's geographic location. - The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. - This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; retirement benefits; the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); any other tax-reportable benefits. Benefits - Performance bonus or commission. - Equity in the form of restricted stock units. - Health care benefits. - Retirement benefits. - Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits). - Any other tax-reportable benefits. Company Description At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Role Description Modernize, a QuinStreet company, is hiring a Director of Product and Content Marketing to lead our B2B product marketing and content strategy across a multi-product portfolio in the home services vertical. This is a senior leadership role responsible for owning how Modernize positions, messages, and goes to market with its products, while driving the content engine that supports demand generation, sales enablement, and brand authority. - You own the narrative. - You lead a team. - You work at the intersection of strategy and execution. - You have cross-functional reach. - You see the impact of your work. Qualifications - A strategic leader with a clear product marketing vision. - An industry expert with experience in home improvement or home services. - A systems builder who creates structure and processes. - A skilled cross-functional partner who influences stakeholders. - A strong communicator and writer. - Data-informed, using performance data for decision-making. - A calm operator under pressure. Responsibilities - Own the product marketing strategy across Modernize’s multi-product B2B portfolio. - Develop and maintain audience personas, competitive intelligence, and market insights. - Partner with Product to shape the product roadmap narrative. - Build and maintain sales enablement materials. - Ensure brand and product positioning is accurate and consistent. - Own the B2B content strategy end to end. - Lead the creation of high-quality content across various formats. - Manage and develop a small team of content and product marketers. - Build and manage the operational infrastructure for a high-volume content function. - Establish and enforce content standards. - Serve as the primary content marketing partner to Sales leadership. - Collaborate with the B2B Marketing team. - Present strategy, performance, and recommendations to senior leadership. - Identify and flag risks, resource constraints, and prioritization trade-offs. Requirements - 8+ years of B2B product marketing and/or content marketing experience. - At least 2 years in a people management role. - Demonstrated experience in the home improvement or home services industry. - Proven track record of building and scaling a content and product marketing function. - Strong portfolio of go-to-market work. - Experience marketing a multi-product B2B portfolio. - Excellent written communication skills. - Comfort operating in a fast-moving environment. - Experience working within a publicly traded company. Benefits - Expected salary range: $130,000 to $150,000 annually. - Performance bonus or commission and equity in the form of restricted stock units. - Participation in the Company’s standard employee benefits programs. Company Description At Modernize (a QuinStreet division), our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

Role Description We’re looking for an Event and ABM Marketing Manager to own our B2B event program, account-based marketing (ABM) initiatives, and enterprise loyalty and swag programs in the home services vertical. This is the sole field marketing role on the team and reports to the Director of B2B Marketing. The person in this seat is 100% responsible for planning and executing 15+ B2B events annually and for building the programs that help us win and grow enterprise accounts. We are looking for an entrepreneurial self-starter who creates direction, moves quickly with a crawl-walk-run mentality, and proactively communicates with leadership throughout. Responsibilities - Event Strategy and Execution (15+ Annually) - Own the full lifecycle of 15+ B2B trade shows and events per year: research, selection, planning, execution, and evaluation. - Submit a complete event plan for each show covering brand strategy, attendee strategy, budget, swag and shipment plan, booth logistics, and risk assessment. - Ensure brand and product positioning is accurate and audience-appropriate at every event. - Proactively analyze data to recommend which internal departments should staff each event. - Define attendee selection criteria in partnership with Sales leadership. - Manage all event-related vendor relationships including booth fabrication, storage, shipping, and event sponsorship contacts. - Deliver a written post-event recap within 10 business days of each show. - Maintain a rolling 12-month event calendar and present updates to leadership monthly. - Build the operational processes that keep a high-volume event, ABM, and loyalty program running smoothly. - Account-Based Marketing (ABM) - Own Modernize's ABM strategy for enterprise accounts, including target account selection, campaign design, and execution. - Run integrated campaigns (webinars, podcasts, etc.). - Work with Product Marketing to identify the most effective messaging, value propositions, channels, and calls to action. - Pilot new ABM initiatives in a focused form, measure results, and scale or pivot based on data. - Enterprise Loyalty and Swag Programs - Own loyalty, incentive, and swag programs end to end. - Translate ideas into executable proposals within two weeks of concept approval. - Build program economics that are profitable by design. - Own the swag program end to end. - Measure each loyalty and swag program against pre-defined revenue, pipeline, or engagement targets. Qualifications - Minimum 4+ years of B2B field marketing, event marketing, and ABM experience. - Proven track record of building and running ABM programs that drove measurable pipeline and revenue impact. - Hands-on experience designing and managing loyalty, incentive, or sales contest programs. - Hands-on experience with Salesforce reporting and Tableau (or equivalent BI tool). - Strong written communication and managing-up skills. - Experience ensuring brand and product positioning is accurate and consistent across multiple in-market activations. - Vendor and budget management experience. - Demonstrated entrepreneurial mindset. - Able to travel up to 5% (a few times a year). Requirements - The expected salary range for this position is $70,000 USD to $80,000 USD annually. - This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. - The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. - This position is eligible to participate in the Company’s standard employee benefits programs. Benefits - Health care benefits. - Retirement benefits. - Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits). - Any other tax-reportable benefits. Company Description Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law. Please see QuinStreet’s Employee Privacy Notice here.

Role Description We're looking for results-driven full cycle (prospect to close) Mid-Market Sales Executives who enjoy working independently in an informal environment to close new business. - You can "cut through the clutter" with valuable industry knowledge and personalized insights that will separate you from the 50 other emails and phone calls our prospects are receiving from other sales folks. - Prospect into home remodeling companies between $10M-$30M annual revenue. - Sell to contractors, including running a financial proforma while video conferencing with the C-level Suite. Experience with decision makers in Marketing is a plus. - Your ability to perform deep discovery to understand prospect business strengths, weaknesses, and goals is key. - You have a curious nature and need to learn the "why" behind the reasons a prospect is interested in leveraging our services. - Cursory knowledge of tools such as Salesforce, Outreach, Zoom, Tableau, Oracle Eloqua, Excel, LinkedIn. Qualifications - 3+ years of experience working in a consultative sales environment. - 1+ years of outbound prospecting experience making B2B cold calls. - 1+ years of experience closing five-figure business ($10k/month+). - Expert at adding value to prospects from prospecting to close. - In-depth understanding of ROI concepts. - Phenomenal expectation setting and rapport building. - You’re an active listener, persistent and scrappy - show us your grit! - Collaborative, agile, competitive and coachable. - Proven history consistently blowing out sales quotas and objectives, you know your numbers and hit your targets with a whatever-it-takes attitude. - Focus on quality and performance - you do the right things the right way. - Interpersonal communication guru - excellent written/verbal communication and relationship skills. Difficult conversations don't stand in your way. - Growth-mindset. You seek out ways to improve your sales acumen and embrace feedback from your team. Requirements - The expected base salary range for this position is $60,000 USD to $70,000 USD annually. This base salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. - The base salary may be adjusted based on applicant's geographic location. - This position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. - This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. Benefits - Health care benefits. - Retirement benefits. - Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits). - Any other tax-reportable benefits. Company Description At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Role Description 360 Finance is seeking a driven and adaptable Senior Account Manager to fuel success and growth for our customers within our rapidly expanding point-of-sale financing product. Preference given to applicants living in the Northeast or Midwest United States and/or Eastern time zone. This role goes beyond traditional account management. You’ll be responsible for strategically upselling, consulting, and nurturing partnerships with decision-makers at home services companies generating $5M–$400M in annual revenue. Your primary focus will be helping contractors successfully implement and adopt 360 Finance solutions to increase close rates and drive revenue. As the primary point of contact for a portfolio of 60+ active customers and branch locations, you’ll collaborate closely with internal teams—including lender operations, sales, product, and engineering—to ensure high standards of service, smooth onboarding, and measurable performance outcomes. You will also support new customer accounts as they are signed by the sales team, ensuring a seamless transition into long-term success. Responsibilities - Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive branch-level engagement and performance management. - Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value. - Engage directly with decision-makers—from office managers to C-level executives and owner-operators—to present financing solutions that drive adoption and long-term value. - Work cross-functionally with account management leadership, lender ops, sales, product, and engineering to ensure high standards of service across the organization. - Demonstrate in-depth knowledge of 360 Finance’s platform, operational processes, and best practices to provide value to account base. - Monitor account health, identify risk factors, and proactively drive product satisfaction and usage. - Analyze data and client feedback to identify risk factors and optimize performance. - Prepare and deliver ongoing account performance reports. - Uphold our core values and collaborate positively across departments. Qualifications - 4+ years of total account management experience, including: - 2+ years of account management experience in home improvement sales, lending, or financing experience with proven success in upselling and cross-selling; enterprise experience is a plus. - Experience in Home Service financial services, lending, or point-of-sale financing is strongly preferred. - Proficiency in Salesforce and intermediate to strong Excel skills; familiarity with BI tools like Tableau is a plus. - Willingness and ability to travel extensively (up to 40% of the time), including overnight and multi-day trips. - Excellent communication skills with the ability to influence and present to large groups, executive-level stakeholders, and train sales representatives on how to use the 360 Finance platform. - Strong analytical skills and business acumen to drive performance and decision-making. - Proven ability to manage onboarding through renewal while building strategic partnerships. - Comfortable navigating ambiguity and managing shifting priorities. - Highly organized and process-driven with strong attention to detail. - Bachelor’s degree preferred or equivalent experience. Requirements - The expected salary range for this position is $80,000 USD to $95,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. - The salary may be adjusted based on applicant's geographic location. - The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. - This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; retirement benefits; the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); any other tax-reportable benefits. Benefits - Eligible for performance bonus or commission. - Equity in the form of restricted stock units. - Participation in standard employee benefits programs including health care and retirement benefits. - Paid days off including sick leave, parental leave, and vacation benefits. Company Description At Modernize (a QuinStreet division), our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force in online lead generation – connecting homeowners with high-quality contractors – in the $500 billion annually grossing home improvement market. 360 Finance, part of the Modernize Home Services portfolio, is a point-of-sale financing platform designed to help contractors close more jobs and provide better purchasing power to homeowners. We partner with leading lenders to offer fast, flexible financing solutions, empowering contractors to offer smarter payment options at the kitchen table.

Company Overview At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline. Job Category We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements. The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment. Requirements Dispute & Complaint Management - Own the intake, tracking, and coordination of lender complaints and disputes - Manage Jira workflows, ensuring tickets are properly created, updated, and resolved - Coordinate across lenders, account managers, contractors, and internal teams - Gather documentation and ensure timely, accurate responses - Monitor and follow up on open or ageing tickets Reporting & Operational Support - Track and organize complaints to identify trends and repeat issues - Provide monthly summaries to support contractor performance reviews - Assist with lender billing, data entry, and lender setup processes - Respond to internal lender-related inquiries and maintain accurate records Process & Compliance Support - Ensure day-to-day work aligns with internal procedures and lender requirements - Identify and flag missing information or process inconsistencies - Support documentation updates and audit preparation as needed Requirements - 3+ years of experience in operations, support, or administrative roles - Experience in lending, financial services, or handling complaints/disputes - Strong organizational and multitasking skills - Excellent communication and attention to detail - Ability to follow processes and work in a high-volume environment Preferred - Experience with Jira or similar ticketing systems - Familiarity with dispute or complaint workflows - Experience working cross-functionally in a fast-paced environment The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTE Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law. Please see QuinStreet’s Employee Privacy Notice here.