Maverick Payments

Role Description Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. - Provide first-class customer service/support via telephone, email, chat, and any future channel. - Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. - Maintain an accurate and complete record of all inquiries and problems handled. - Absorb and retain a large quantity of departmental system, policy and procedure knowledge. - Utilize all tools and systems consistently to enhance department knowledge. - Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. - Assist Sales partners and merchants in adding equipment and services to merchant accounts. - Assist Sales Partners in POS hardware and software selection based on client needs. - Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. - Provide clients with guidance and training on the use of POS systems. - Retain and share knowledge gained by supporting peers and delivering side by side training to new hires. - Follow all card brand compliance rules and regulations for the security and integrity of sensitive information. - Handle complex client escalations via telephone, email, chat and any future channel. - Maintain an open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. - Utilize critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. - Provide comprehensive client support across current and upcoming product lines, including guided training, troubleshooting, system setup, and menu uploads. - Support specialized projects on an as-needed basis to follow through and complete as directed by the leadership team. - Other duties assigned. Qualifications - High school diploma or equivalent. - 2+ years of relevant technical experience. - Proficiency with Microsoft Suite. - Knowledgeable in point-of-sale systems and related peripherals. - Applicable TSYS/Fiserv knowledge. - Experience in call center environments. - Ability to listen to others and communicate effectively. - Ability to clearly communicate technical related directions in verbal and written form. - Possesses strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. - Demonstrates a level of credibility and concern that one is perceived as responsible, reliable, and trustworthy. - Ability to ensure that one's own and others' work and information are complete and accurate. - Ability to carefully prepare for meetings and presentations. - Ability to follow up with others to ensure that agreements and commitments have been fulfilled. - Ability to support, promote, and ensure alignment with the organization's vision and values. - Ability to understand how an organization must change considering internal and external trends and influences. - Ability to focus personal efforts on achieving results consistent with the organization's objectives. Benefits - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs. - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! - Pay Range: $27 to $31/HR. Company Description Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

Role Description Under the direction of the Boarding & Maintenance Manager, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management. - Reviewing daily assignment queue for ticket handling - Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates - Ensuring proper and accurate records are kept according to company policy - Communicate with partners and staff members as necessary to complete and coordinate maintenance requests - Data entry as required for completing corrections, action items and updates - Data sensitive maintenance requests - Department related projects and assignments - Ensuring workload completion on a daily basis as assigned - Supporting specialized projects on as-needed basis as directed by Department or Company leadership - Other duties as assigned Qualifications - High School Diploma or equivalent - 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field - Experience with data entry - Proficiency with MS Office Suite (ie Word, Excel, etc.) - Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels - Ability to approach a problem by using an analytical approach - Ability to navigate multiple system interfaces to key data information accurately - Ability to ensure that one's own and information are complete and accurate - The ability to follow up with others to ensure that deliverables are fulfilled - Understanding emerging technologies and trends in the payments space and adapt with organizational change considering internal and external trends and influences - Ability to support, promote, and ensure alignment with the organization's vision and values while focusing on personal efforts on achieving results consistent with the organization's objectives Benefits - Competitive Salary, Bonuses and Incentives - Comprehensive employer sponsored health, vision, and dental insurance programs - Paid time off, Paid Sick and Paid Holidays - 401K plan with up to a 3% matching contribution - Commitment to Career Development and Advancement - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Company Description Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.

Role Description Reporting to the Boarding Manager, the Boarding Representative II is responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts. - Reviewing daily assignment queue for account onboarding. - Reviewing application, pricing, and approval parameters to ensure record completion. - Keying and synching account data as required to ensure onboarding is accurately completed promptly. - Communicate with partners and staff members as needed in cases where additional information may be needed. - Data entry as required for completing corrections, action items and additional step request items. - Data sensitive maintenance requests. - Account updates. - Department related projects and assignments. - Departmental communication for efficiently managing workload. - Attending required department meetings and training. - Supporting specialized projects on an as-needed basis as directed by Department or Company leadership. - Other duties as assigned. Qualifications - High School Diploma or equivalent. - 1-2 years of experience working with software user interfaces within the merchant processing field. - Proficiency with Microsoft Office Suite. - Ability to navigate multiple system interfaces to key application information efficiently. - A typing speed of 40+ wpm. Benefits - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs. - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Company Description Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.

Title: Terminal Support II Location: remote US Job Description: Full Time Experienced Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. - Provide first-class customer service/support via telephone, email, chat, and any future channel. - Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. - Maintains an accurate and complete record of all inquiries and problems handled. - Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. - Utilizing all tools and systems consistently to enhance department knowledge. - Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. - Assist Sales partners and merchants in adding equipment and services to merchant accounts. - Assist Sales Partners in POS hardware and software selection based on client needs. - Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. - Provide clients with guidance and training on the use of POS systems. - Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. - Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. - Handling complex client escalations via telephone, email, chat and any future channel. - Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. - Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. - Other duties assigned. - Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team Qualifications: - High school diploma or equivalent. - 2+ years of relevant technical experience. - Proficiency with Microsoft Suite - Knowledgeable in point-of-sale systems and related peripherals. - Applicable TSYS knowledge. - Experience in call center environments. - Ability to listen to others and communicate in an effective manner. - Ability to clearly communicate technical related directions in verbal and written form. - Possesses strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. - Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy. - Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled. - Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences. - Ability to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer: - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $27 to $31/HR This position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

• Ensure key initiatives across risk, underwriting, and compliance remain visible, prioritized, and progressing. • Coordinate and maintain the Risk, Underwriting, and Compliance initiatives roadmap. • Support execution of cross‑functional projects by defining scope, milestones, dependencies, and success metrics. • Track progress across initiatives, identify risks or blockers early. • Partner with Risk, Underwriting, and Compliance leadership to understand priorities. • Track and report progress against established KPIs and operational targets. • Facilitate regular status updates, dashboards, and executive‑level reporting. • Serve as a point of coordination between Risk, Underwriting, Compliance, and partner teams. • Coordinate third‑party vendor activities. • Support operational effectiveness by maintaining documentation, workflows, and basic program management processes. • Review and offer feedback on proposed policies, controls, or workflow changes.

• Providing payments related support services while ensuring superior client experience in all aspects involved in payment processing, ensuring customer and partner satisfaction. • Provide first-class customer service/support via telephone, email, chat, and any future channel. • Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. • Maintains an accurate and complete record of all inquiries and problems handled. • Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. • Utilizing all tools and systems consistently to enhance department knowledge. • Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. • Acting as interdepartmental support guidance liaison and solutions expert. • Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc. • Providing basic level technical assistance. • Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc. • Assist with address and basic account update requests. • Follow all card brand compliance rules and regulations for the security and integrity of sensitive information. • Handling complex client escalations via telephone, email, chat and any future channel. • Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. • Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. • Other duties assigned.

• Contribute to the oversight of merchant accounts to identify, investigate and mitigate transaction processing activity that represents financial risk to the company based on company guidelines. • Conduct daily, weekly, monthly reviews of transaction activity and analyzing increased credit risk, transactional variations, dispute activity, and fraud patterns. • Proactively monitor all merchant activities for compliance with applicable laws, rules, regulations, and policies. • Investigate abnormal transaction processing patterns and recommending appropriate actions. • Review and analyze financial, credit and publicly available information to support actions and decisions. • Assess and evaluate business model risk and exposure by evaluating merchant industry type, processing volume, refunds volume, delivery time frames and disputes. • Answer internal and external inquiries specific to risk. • Support specialized projects on an ad-hoc basis as directed by department or company leadership. • Other duties as assigned.

• Owns the end-to-end implementation lifecycle for embedded payments and marketplace initiatives, from partner onboarding through integration and go-live • Acts as the central point of coordination across Product, Marketing, Business Development, RevOps, and Operations to ensure successful execution of platform initiatives • Manages project plans, timelines, dependencies, and deliverables across multiple concurrent initiatives • Drives alignment across stakeholders, ensuring clarity on scope, responsibilities, and execution milestones • Identifies risks, bottlenecks, and operational gaps, and proactively drives resolution to maintain momentum • Supports execution of partner onboarding and activation, ensuring efficient time-to-live and early success • Partners with RevOps to ensure platform initiatives are tracked, measurable, and integrated into CRM and GTM systems • Builds and improves workflows for onboarding, implementation, and activation to increase efficiency and scalability • Monitors post-launch performance including partner activation, adoption, and early GMV contribution • Identifies drop-off points and collaborates with internal stakeholders to improve adoption and reduce friction • Contributes to development of playbooks, launch frameworks, and documentation to support repeatable execution • Maintains accurate documentation of initiatives, timelines, stakeholder communications, and execution status within internal systems • Represents the company at industry events, trade shows, and partner-facing engagements to support platform initiatives and strengthen ecosystem relationships • Support onsite partner meetings, implementation sessions, and launch readiness reviews as needed • Partner with Marketing and Product to contribute insights for platform-related content, playbooks, and thought leadership tied to embedded payments and marketplace growth • Stay current on industry trends across embedded payments, ISVs, Vsaas and platform ecosystems to inform execution and continuous improvement • Support ad-hoc strategic initiatives, reporting, and cross-functional projects as directed by leadership • Willing and able to travel for partner engagements, internal planning sessions, and industry events (estimated travel: 20–40%)

• The Data Warehouse Engineer is a hands-on role responsible for designing, building, and operating Maverick’s Azure data platform. • Reporting to the Data Team Director, you will partner with external implementation resources in Phase 1 and then own daily operations, reliability, and continuous improvement of the platform. • Monitor health and SLAs via Azure Monitor/Log Analytics, Synapse and Data Factory dashboards; respond to critical pipeline incidents within 2 hours. • Triage and resolve data integration failures (sponsor bank files, CRM/ITSM connectors, API ingestions), distinguishing data quality vs. pipeline vs. infrastructure issues; escalate when needed. • Perform root-cause analysis (RCA) and drive corrective actions; maintain and conduct post-mortems. • Design and build Azure Data Factory pipelines (ETL/ELT) for batch and incremental ingestion using parameterized, reusable templates.

Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, CA, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Vice President, Risk and Underwriting, and the Director of Underwriting, the Underwriting Analyst, II is responsible for underwriting merchant accounts, verifying / validating merchant data and determining preliminary or final merchant account approval. The Underwriting Department is responsible for the underwriting merchant applications, proper execution and due diligence associated with routine verification and validation of merchant data (KYC / KYB). - Collecting, reviewing and analyzing a merchant applicant’s relevant history and records and obtaining additional information to determine suitability as needed. - Determining the level of risk and security needed for approval. - Offering recommendations on whether to approve an application. - Communicating and coordinating with outside agents regarding merchant applications. - Working and responding to tickets or other requests from customers, partners and internal Company personnel. - Collecting data for reporting purposes. - Other duties as assigned. Qualifications: - High School Diploma or equivalent required. - 3-5 years of payment industry experience. - Proficiency with Microsoft products including Microsoft Excel. - Ability to analyze, test, assess and / or interpret information or data to make recommendations to enhance business operations. - Ability to analyze, test, assess and / or interpret information or data to make recommendations to enhance business operations. - Ability to prioritize tasks as priorities shift. - Possess strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. What We Offer: - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $29.00- $33.00/ hr. This position will consider remote telework for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.