• Cross-Program Coverage and Continuity • Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs. • Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs. • Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements. • Special Projects and Operational Support • Provide dedicated support for special projects across the PSP, including process improvement initiatives, workflow stabilization, program transitions, coverage planning, and operational support as assigned. • Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs. • Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity. • Advanced Reimbursement Support • Apply extensive reimbursement expertise across multiple provinces, including public and private payer requirements, provincial coverage criteria, prior authorization processes, appeals, special authorization submissions, and employer or insurer escalations. • Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers. • Serve as a knowledgeable resource for complex reimbursement scenarios by supporting Care Navigators and PSP leadership with payer-specific requirements and escalation recommendations. • Patient and Program Support • Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support. • Support timely patient enrollment, telephone support, maintenance calls, adherence follow-up, and ongoing case management as required by the assigned program. • Review, analyze, and validate patient information for accuracy and completeness to support initiation and continuation of services. • Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system. • Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel. • Complete additional duties as requested by the Manager.

Role Description The Central Scheduler creates a positive first impression of the practice in greeting patients and other callers. Quickly and accurately directs callers to the appropriate department/person. Schedules patient appointments according to practice protocols and obtains the necessary information for new and established patients. Reports to: Director of Patient Access Flexibility: While this job description is meant to provide an overview and specific responsibilities of the Central Scheduler, ENTA Management reserves the right to make changes, adjustments, and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week). Qualifications - High School education or GED equivalent. - Strong communication skills with patients, staff, ancillary personnel, and physicians. - Proficient in Microsoft Outlook, Microsoft Word/Excel, computer knowledge to navigate internet websites such as Availity, Navinet, etc. - Solid understanding of scheduling efficiency and patient flow in a medical practice. - Possess accurate data entry skills. - Good analytical and problem-solving skills. - Ability to prioritize workflow in a fast-paced environment. - The ability to attend work on a regular basis. - The ability to adhere to safety rules and other reasonable regulations pertaining to the job. - The ability to refrain from negativity or excessive irritability. - The ability to work in cooperation with other workers. Requirements - Answers the telephone in a warm, friendly manner. - Determines quickly the nature of the telephone call. - Directs urgent calls to the triage assistant and ensures that action is taken. - Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated Medical Assistant. - Directs provider clinical calls according to practice protocols. - Directs billing calls to the appropriate billing staff member. - Directs patient complaints or compliments to the appropriate member of the Leadership Team. - Directs all other callers to whom they are calling. - Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according to practice protocols. - Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail. - Accurately enters new patient information in the computer/scheduling program. - Accurately updates established patient information in the computer/scheduling program. - Obtains all insurance information for patient appointments according to practice protocols. - Schedules patient appointments accurately according to individual provider’s scheduling template and follows practice protocols regarding approval for exceptions/add-ons. - Makes every effort to determine accurate reason for patient visit in order to schedule the correct amount of time needed. - Accurately obtains tracking information for new patient calls according to practice protocols. - Prospectively informs all new patients and established patients about the practice’s payment at the time of service policy and ensures they understand they are to arrive with their referral, medical records and/or radiology films. - Correctly cancels and reschedules appointments as needed and documents in the patient’s chart (EHR or paper) according to practice protocols. - Addresses patient portal tasks according to practice protocols. - Directs patient to the patient portal to update or complete necessary patient forms. - Notifies patients of online/text message check-in links to be sent prior to visit for updating existing patient information and completion of New Patient Paperwork. - Completes assigned Voicemails, Phreesia online appointment requests, tasks in a timely manner dictated by company policies and procedures. - Maintains patient confidentiality. Benefits - Physical demands: Average percent of time during regular shift devote to: - Walking, Squatting, Sitting, Bending, Reaching: 75% - Standing: 25% - Average lifting requirements: - Lifting Requirements: 20-40 lbs. - Frequency of Lifting: 0-25% of the time - Additional physical demands: - Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). - Ability to type 60 wpm. - Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine. - Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing is adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress. - Working Conditions: This position has an option to work from home after training has been completed. Performance, reliability, and overall fit for the role will be assessed prior to an employee being given permission to work remotely and will continue to be assessed once the employee has gone remote. Required to exhibit a positive attitude and a professional appearance and show detail and accuracy. Required to exhibit quality performance of the essential job functions to help the practice run effectively and efficiently.

Role Description We are seeking board-certified or board-eligible Radiologists to join our collaborative, forward-thinking team in a fully remote capacity. This position offers a high-earning 1099 structure, a desirable evening shift window, and the freedom to design your schedule around your life. Qualifications - Board-certified or board-eligible Radiologists Requirements - Fully Remote: Work from anywhere within the United States - Shift Window: 1:00 p.m. – 10:00 p.m. Pacific Time - No Overnight Call - Stable and Robust Payer Mix Benefits - 1099 Independent Contractor — Maximize Your Earning Potential - $45 per RVU — competitive and transparent production-based pay - Keep more of what you earn — structure your own tax strategy and retirement contributions - Malpractice coverage provided - Full schedule flexibility: design your work weeks, block time off, and set your own pace - No administrative overhead — just read and get paid - W-2 Employee — Full Benefits Package Available - 401(k) with immediate eligibility and employer match - Medical, dental, and vision coverage - CME allowance and full licensure fee reimbursement - Malpractice insurance coverage - Steady, predictable compensation with full employer support - The final structure — 1099 or W-2 — can be tailored to your preference and goals. Company Description Skagit Radiology, Inc. / North Star Radiology was established in 1972 and provides specialized diagnostic and interventional radiology services across northwest Washington State, Alaska, and the Olympic Peninsula. Our fiercely independent, physician-owned practice is built on clinical excellence, long-term stability, and a culture centered on physician autonomy and success. Why Join Skagit Radiology? - Physician-owned and led — decisions made by radiologists, for radiologists - Long-standing hospital and clinic partnerships across Washington State and Alaska - Modern workflow and strong administrative support - Technology-enabled remote environment built for efficiency - Culture focused on physician autonomy, stability, and long-term success - Predictable evening shift window with maximum flexibility in weekly structure - Designed to support true work-life balance

Role Description We are seeking board-certified or board-eligible Radiologists to join our collaborative, forward-thinking team in a fully remote capacity. This position offers a high-earning 1099 structure, a desirable evening shift window, and the freedom to design your schedule around your life. Position Overview - Fully Remote: Work from anywhere within the United States - Shift Window: 1:00 p.m. – 10:00 p.m. Pacific Time - No Overnight Call - Stable and Robust Payer Mix Flexible Weekly Scheduling Options - 7 on / 7 off - 7 on / 14 off - Other block arrangements by mutual agreement Clinical & Technical Support - Dedicated 24/7 IT support - Established call center infrastructure - Fully staffed credentialing team for seamless onboarding Compensation 1099 Independent Contractor — Maximize Your Earning Potential - $45 per RVU — competitive and transparent production-based pay - Keep more of what you earn — structure your own tax strategy and retirement contributions - Malpractice coverage provided - Full schedule flexibility: design your work weeks, block time off, and set your own pace - No administrative overhead — just read and get paid W-2 Employee — Full Benefits Package Available - 401(k) with immediate eligibility and employer match - Medical, dental, and vision coverage - CME allowance and full licensure fee reimbursement - Malpractice insurance coverage - Steady, predictable compensation with full employer support The final structure — 1099 or W-2 — can be tailored to your preference and goals. Why Join Skagit Radiology? - Physician-owned and led — decisions made by radiologists, for radiologists - Long-standing hospital and clinic partnerships across Washington State and Alaska - Modern workflow and strong administrative support - Technology-enabled remote environment built for efficiency - Culture focused on physician autonomy, stability, and long-term success - Predictable evening shift window with maximum flexibility in weekly structure - Designed to support true work-life balance