Loop

• support the preparation and organization of go-to-market and sales materials such as presentations, one-pagers, case studies, and internal documentation • help conduct market, customer, and competitor research to support positioning and communication initiatives • assist in organizing feedback and insights related to new service offerings and packaged solutions • support productization initiatives by helping structure and document CRM and RevOps services • collaborate with leadership and cross-functional teams on ongoing commercial and marketing initiatives • help prepare marketing communication materials, including social media posts, email content, and campaign assets • support internal coordination and knowledge organization across sales, marketing, and delivery teams

• Equip partners to pitch and support Loop with confidence. Build and maintain partner-facing content that fits into their systems (AI prompts and otherwise), including: slides, case studies, one-pagers, battle cards, demo narratives, and tech integration enablement (internal and external). • Develop Claude skills and templates that scale how Partner Managers and partners create assets, respond to merchant questions, and stay current on Loop's product. • Keep Loop top of mind through consistent, thoughtful touchpoints at scale: newsletters, product updates, and partner-facing communications that help maximize Loop’s value for their clients, drive referrals, and partner engagement. • Translate Loop's product roadmap and launches into partner-ready education. Show partners where Loop is headed so they can bring that story to their merchants. • Prioritizing, sourcing, and writing mutual customer case studies that focus on data to demonstrate the value of Loop + partners. • Triage and turn around ad-hoc partner marketing requests from Partner Managers and partners themselves with speed and quality. • Support planning and execution of partner-focused events, including Loop's annual Partner Summit, partner dinners, and relationship-building moments.

• Create campaigns that deepen a merchant’s appreciation of our software by clearly communicating ROI, increasing feature adoption, and educating them on best practices. • Work cross functionally with marketing, account management, merchant success, and revenue operations to ensure alignment on target audiences, messaging, and campaign automation. • Create content across various marketing channels to execute your campaigns: email, landing pages, direct mail, advertising, webinars/workshops, etc. • Support in-person customer events by creating lists of desired attendees, strategies to drive RSVPs, and follow-up campaigns to reinforce content shared at the event. • Enhance the customer journey through marketing programs including recognition or celebration for key milestones. • Define, track, and report on campaign results and impact on NDR and renewal rates, and share insights across the business.

• Become an expert on Loop’s platform, ecosystem, and integrations, including the carrier, 3PL, OMS, WMS, and tax/compliance partners most common in EMEA and APAC, staying up to date on the latest builds. • Provide technical support to our Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings, with availability that works across UK, European, and APAC time zones when needed. • Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies operating in EMEA and APAC markets. • Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios such as cross-border returns, multi-currency, VAT/IOSS handling, and localised carrier flows, and present these solutions to internal and external audiences. • Become an SME on our APIs, webhooks, integrations, and front-end customizations for both internal and external partners, including merchants running headless, composable, or non-Shopify-native architectures. • Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience and the back-end logistics flows that sit behind it (3PL handoffs, warehouse receiving, label generation, reverse logistics protocols). • Help enable our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities to merchants in market. • See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering, Product, and Design, and explore creative ways to develop on the Loop platform.

Join us at a pivotal moment as we continue expanding into the UK! As an Enterprise Account Executive on the ground in the UK, this is your chance to join Loop’s fastest growing market to build something extraordinary. In this role, you will play an instrumental role in accelerating Loop’s footprint in the region, have the autonomy and opportunity to build partnerships with the UK’s most ambitious brands. You'll be a key architect of our UK and EU success, establishing foundational stones and paving the way for future expansion and market leadership. At Loop, we believe that flexibility and choice are what allow you to do your best work. However, for this role, you must be based in the United Kingdom (preferably the London area), and you may work 100% remotely within the UK. What You’ll Do: - You have quarterly and annual revenue quotas and are expected to generate a meaningful portion of your own pipeline. You bring a true hunter mindset, proactively identifying and engaging merchants, and use a consultative approach to break down their business models and deliver clear, differentiated value. - Maintain accurate and up-to-date records in the CRM to ensure data integrity and streamlined sales processes. - Act as THE voice of our market, sharing insights with our marketing, merchant success, and product teams so we can be exceptional at responding to market needs. - You can expect to sell to a variety of stakeholders. Our merchants typically involve their customer experience, technical, product, and account teams in conversations. To be successful, you’ll need the ability to partner with internal domain leaders to effectively scope and clarify where support is needed throughout the sales process.. - Build strong relationships with Sales Development Representatives, providing guidance, coaching, and mentorship to improve performance. - Take ownership of the sales pipeline by nurturing and re-engaging old leads, prospecting on platforms like LinkedIn, and driving opportunities through the funnel. - Be supported by a world-class team of Partner Managers who will collaborate with you on sourcing and winning deals. - Foster meaningful partnerships with external stakeholders to enhance collaboration and drive business outcomes. - You can expect to travel 2-3 times domestically per quarter to various events or offsites. About You: - You have 3-5 years of Enterprise SaaS Sales experience, and 5-8 years of overall SaaS experience, demonstrating a track record of growth and consistent success in sales. - You can share examples of cross functional collaboration with internal teams (Sales Engineers, Marketing, SDRs, etc). - You can share examples of how you have consistently met or exceeded revenue goals year over year. - You can share examples of how you have used AI to influence your sales process and pipeline generation process. - If you have experience working with Shopify, ecommerce, and/or the post-purchase ecosystem, that is a huge plus for us! - You have experience with sales tools like Salesforce, Gong, Clay, Claude, etc - You are able to explain your sales process and forecasting process. - You have experience maintaining the hygiene of your CRM and data. - You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth. - Experience selling logistics, cross-border or commerce solutions is a major plus! #LI-JG1

• Design, develop, and maintain production-quality dbt models with a focus on performance, readability, and long-term maintainability • Translate business requirements into clean, well-documented data models that analysts and downstream consumers can rely on, including ownership of code reviews and our semantic and metrics layers • Collaborate with Data Engineering on ingestion pipelines, Fivetran and Streamkap connectors, and architecture decisions upstream of modeling, with a practical understanding of Snowflake performance and warehouse costs • Support a dbt contributor base that extends beyond the analytics engineering team, keeping Data Team contributors unblocked and helping them grow their skills • Contribute to the data foundation behind Loop Intelligence, including merchant outcome measurement and shopper-level cohort analyses • Apply data operations fundamentals across your work: Gitlab, CI/CD, automated testing, and documentation that make our data assets easier to discover and use • Use AI tools actively in your workflow and help the team develop shared norms around where and how they add real value

• Build and expand relationships with top Australian logistics, technology, and agency partners (3PLs, carriers, WMS, ERPs, Shopify agencies, tech platforms, etc.) with the goal of driving new referrals, pipeline growth, and closed revenue. • Manage and own a pipeline of partner-sourced sales opportunities, working alongside go-to-market leadership & Account Executive teams to support complex sales cycles. • Create and execute joint business plans with partners to develop go-to-market strategies that drive mutual benefit and pipeline growth for both Loop and our partners. • Align cross-functionally with PMM, Marketing, Sales, and Merchant Success to drive repeatable GTM playbooks in the region. • Collaborate with Marketing to identify opportunities that amplify & strengthen Loop's regional brand awareness across the logistics, tech, and agency ecosystems via campaigns, co-marketing, case studies, and events. • Assist Loop's Product team with identifying and evaluating high-value product opportunities with key partners in the region. • Develop a region-specific point of view on how Loop can achieve its growth objectives with each key partner, and build the plan for how to execute on those objectives. • Support negotiating commercial agreements for both new and existing partnerships. • Become the face & owner of a highly dynamic ecosystem of partners actively engaged with the Loop brand, platform & prospects. • Travel regularly to meet our ecosystem partners in person across Australia.

• Your main priority is to make our merchants successful, and you’ll use any and all of your tools to make it happen. • Use your Loop product expertise and rapport-building talent to deliver best-in-class service and support to our community of merchants, primarily via email, and by phone call when necessary. • Interact with merchants to provide and process information in response to inquiries, concerns, and requests about our product. • Act as the first line of support to troubleshoot, diagnose, and identify software issues with empathy and a positive attitude. • Escalate unresolved issues and provide detailed documentation to the appropriate team internally for further triaging, and ensure merchants are updated on where they stand. • Prioritize determining the root cause of our merchants’ issues by leading with curiosity and asking the right questions to analyze their symptoms. • Keep merchants productive and loving Loop by offering creative solutions when needed. • Guarantee our merchants always know where they stand at all times by providing clear expectations in accordance with our service level agreements (SLAs). • Stay current with Loop system information, changes, updates, integrations, and competitors in the industry - did we mention we’re growing fast? • Contribute to internal and merchant-facing documentation so that our community always has the most up-to-date information about our product and its capabilities. • Make Loop better by talking to merchants constantly to gather their feedback on our product. • Serve as the Voice of the Customer by sharing and prioritizing product feedback and themes to our Product and Engineering teams.

• Lead and grow the FP&A team, mentoring team members while transforming processes and analytics for Loop's next growth phase. • Act as a driving force for the value of AI-driven tooling and processes, pushing the FP&A team and showing others across the organization what’s possible with tools like Claude Cowork, Replit/Lovable, Drivetrain, and more. • Build the next generation of financial metrics and reporting that considers hybrid human/agent workforce planning (e.g., token usage, fractional intelligence). • Own the annual planning and monthly rolling forecast processes, partnering with department leaders to build and stay ahead of bottom-up planning. • Develop and maintain financial models to evaluate business performance, unit economics, and investment decisions. • Create board and investor materials that clearly communicate Loop's financial story and growth trajectory. • Partner with Revenue Operations to analyze sales efficiency, GTM metrics, and customer acquisition economics. • Lead monthly business reviews with department leaders and senior leadership, providing insights on overall company financial results, variances, and opportunities. • Evaluate potential M&A opportunities and other strategic investments. • Partner with Accounting to ensure alignment between actual results and forward-looking plans.

• implementing front-end views based on Figma designs using HTML, CSS, and JavaScript • customizing and developing themes/templates within HubSpot CMS • supporting ongoing development and optimization of client websites • ensuring responsiveness and cross-browser compatibility • collaborating with developers and project managers to deliver tasks on time • participating in code reviews and continuously improving code quality