Loop

Role Description As our Copy Lead, you'll own and evolve Loop's voice across every channel. You'll partner with our Art Directors and design leads to concept industry leading creative, write across formats, and lead the copy craft inside an in-house Studio built to rival the world's best agencies. - Define how Loop shows up through words across every customer touchpoint, from brand storytelling to product launches and performance marketing. - Combine conceptual thinking with hands-on execution, balancing bold creative ideas with a deep understanding of channel performance, customer behaviour, and commercial impact. - Coach and develop the copy discipline, helping raise the standard of creative work across Loop. What You'll Do - Partner with the art/design leads to concept and execute campaigns across every channel, from brand films and OOH to product launches, collaborations, and always-on performance. - Own and evolve Loop's voice, keeping it coherent from a hero brand film down to a PDP line. - Write across formats including manifestos, scripts, OOH, paid social, email, and conversion copy with exceptional craft and speed. - Make copy earn its keep in performance by writing hooks and variants that improve CTR and conversion across Meta, Amazon, and Shopify, and use testing insights to continuously improve. - Lead and mentor copy talent within Studio, raising the quality of thinking, originality, and execution as the team scales. - Present and defend creative work confidently to senior stakeholders, grounded in strategy and insight. - Make sound creative decisions independently across multiple high priority campaigns. You Won't - Write channel copy without thinking about the broader brand narrative. - Sacrifice originality for safe or generic creative. - Rely on AI instead of developing original ideas and a distinctive voice. - Focus only on brand craft without understanding commercial performance. - Wait for perfect briefs instead of proactively solving problems. - Work in isolation rather than partnering with creative and cross-functional stakeholders. How You'll Succeed - Balance brand ambition with commercial performance, knowing when to tell a powerful story and when to optimize for conversion. - Bring clarity to complex briefs, challenge assumptions, and confidently guide creative conversations with stakeholders across the business. - Combine exceptional writing craft with strategic thinking, constantly raising the creative standard while helping others do the same. What You'll Bring - 6+ years writing copy for global brand and/or marketing campaigns, either brand side or at an agency. - A portfolio spanning film scripts, manifestos, OOH, disruptive activations, and digital campaigns. - Strong understanding of DTC customer journeys and how copy drives measurable action across Meta, Amazon, Shopify, and email. - Experience leading or mentoring creative talent. - Confidence navigating complex stakeholder environments while delivering commercial results. - Deep interest in culture, including music, fashion, editorial, and live events. - An authentic writing style with zero tolerance for filler. Loop isn't for everyone. We might not be a match if you: - Avoid feedback or collaborative creative development. - Struggle to prioritise in a fast moving environment. - Settle for generic work instead of pushing for original, high impact creative. Still interested? If you're excited by the opportunity to shape the voice of a global brand, lead an exceptional copy discipline, and create work that people genuinely remember, we'd love to hear from you.

• Guide external developers through Loop's APIs and help them plan their integrations before they start building. • Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform. • Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client. • Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly. • Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed. • Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live. • Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience.

• Support and build relationships with North American partners across logistics, operations, and technology (3PLs, carriers, WMS, ERP, and SaaS platforms), with the goal of driving referrals, pipeline growth, and closed revenue. • Assist in managing a pipeline of partner-sourced sales opportunities, working alongside Partner Managers, go-to-market leadership, and Account Executive teams to support complex sales cycles. • Help develop and execute joint business plans with partners to build go-to-market strategies that create mutual value and grow pipeline for both Loop and our partners. • Collaborate cross-functionally with Marketing, Product Marketing, Sales, and Merchant Success to contribute to repeatable GTM playbooks across the region. • Identify co-marketing opportunities, such as campaigns, case studies, events, that strengthen Loop's presence across partner ecosystems. • Support product and partnership evaluations by gathering partner and market feedback to surface high-value opportunities. • Build a point of view on how Loop can grow with specific partners, and work with your team to put that plan into action. • Work as part of a global Partner team spanning logistics, agency, and tech partnerships, helping to connect the dots across Loop's partner ecosystem. • Travel periodically to meet ecosystem partners in person as needed.

• Own GTM Analytics, Reporting, and Business Insights • Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel. • Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics. • Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics. • Scale Systems and Revenue Technology • Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude). • Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution. • Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams. • Drive Enablement and Operational Consistency • Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success. • Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales. • Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale. • Lead and Elevate Revenue Operations as a Strategic Function • Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact. • Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline. • Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress.

• support the preparation and organization of go-to-market and sales materials such as presentations, one-pagers, case studies, and internal documentation • help conduct market, customer, and competitor research to support positioning and communication initiatives • assist in organizing feedback and insights related to new service offerings and packaged solutions • support productization initiatives by helping structure and document CRM and RevOps services • collaborate with leadership and cross-functional teams on ongoing commercial and marketing initiatives • help prepare marketing communication materials, including social media posts, email content, and campaign assets • support internal coordination and knowledge organization across sales, marketing, and delivery teams

• Equip partners to pitch and support Loop with confidence. Build and maintain partner-facing content that fits into their systems (AI prompts and otherwise), including: slides, case studies, one-pagers, battle cards, demo narratives, and tech integration enablement (internal and external). • Develop Claude skills and templates that scale how Partner Managers and partners create assets, respond to merchant questions, and stay current on Loop's product. • Keep Loop top of mind through consistent, thoughtful touchpoints at scale: newsletters, product updates, and partner-facing communications that help maximize Loop’s value for their clients, drive referrals, and partner engagement. • Translate Loop's product roadmap and launches into partner-ready education. Show partners where Loop is headed so they can bring that story to their merchants. • Prioritizing, sourcing, and writing mutual customer case studies that focus on data to demonstrate the value of Loop + partners. • Triage and turn around ad-hoc partner marketing requests from Partner Managers and partners themselves with speed and quality. • Support planning and execution of partner-focused events, including Loop's annual Partner Summit, partner dinners, and relationship-building moments.

• Create campaigns that deepen a merchant’s appreciation of our software by clearly communicating ROI, increasing feature adoption, and educating them on best practices. • Work cross functionally with marketing, account management, merchant success, and revenue operations to ensure alignment on target audiences, messaging, and campaign automation. • Create content across various marketing channels to execute your campaigns: email, landing pages, direct mail, advertising, webinars/workshops, etc. • Support in-person customer events by creating lists of desired attendees, strategies to drive RSVPs, and follow-up campaigns to reinforce content shared at the event. • Enhance the customer journey through marketing programs including recognition or celebration for key milestones. • Define, track, and report on campaign results and impact on NDR and renewal rates, and share insights across the business.

• Become an expert on Loop’s platform, ecosystem, and integrations, including the carrier, 3PL, OMS, WMS, and tax/compliance partners most common in EMEA and APAC, staying up to date on the latest builds. • Provide technical support to our Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings, with availability that works across UK, European, and APAC time zones when needed. • Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies operating in EMEA and APAC markets. • Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios such as cross-border returns, multi-currency, VAT/IOSS handling, and localised carrier flows, and present these solutions to internal and external audiences. • Become an SME on our APIs, webhooks, integrations, and front-end customizations for both internal and external partners, including merchants running headless, composable, or non-Shopify-native architectures. • Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience and the back-end logistics flows that sit behind it (3PL handoffs, warehouse receiving, label generation, reverse logistics protocols). • Help enable our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities to merchants in market. • See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering, Product, and Design, and explore creative ways to develop on the Loop platform.

Join us at a pivotal moment as we continue expanding into the UK! As an Enterprise Account Executive on the ground in the UK, this is your chance to join Loop’s fastest growing market to build something extraordinary. In this role, you will play an instrumental role in accelerating Loop’s footprint in the region, have the autonomy and opportunity to build partnerships with the UK’s most ambitious brands. You'll be a key architect of our UK and EU success, establishing foundational stones and paving the way for future expansion and market leadership. At Loop, we believe that flexibility and choice are what allow you to do your best work. However, for this role, you must be based in the United Kingdom (preferably the London area), and you may work 100% remotely within the UK. What You’ll Do: - You have quarterly and annual revenue quotas and are expected to generate a meaningful portion of your own pipeline. You bring a true hunter mindset, proactively identifying and engaging merchants, and use a consultative approach to break down their business models and deliver clear, differentiated value. - Maintain accurate and up-to-date records in the CRM to ensure data integrity and streamlined sales processes. - Act as THE voice of our market, sharing insights with our marketing, merchant success, and product teams so we can be exceptional at responding to market needs. - You can expect to sell to a variety of stakeholders. Our merchants typically involve their customer experience, technical, product, and account teams in conversations. To be successful, you’ll need the ability to partner with internal domain leaders to effectively scope and clarify where support is needed throughout the sales process.. - Build strong relationships with Sales Development Representatives, providing guidance, coaching, and mentorship to improve performance. - Take ownership of the sales pipeline by nurturing and re-engaging old leads, prospecting on platforms like LinkedIn, and driving opportunities through the funnel. - Be supported by a world-class team of Partner Managers who will collaborate with you on sourcing and winning deals. - Foster meaningful partnerships with external stakeholders to enhance collaboration and drive business outcomes. - You can expect to travel 2-3 times domestically per quarter to various events or offsites. About You: - You have 3-5 years of Enterprise SaaS Sales experience, and 5-8 years of overall SaaS experience, demonstrating a track record of growth and consistent success in sales. - You can share examples of cross functional collaboration with internal teams (Sales Engineers, Marketing, SDRs, etc). - You can share examples of how you have consistently met or exceeded revenue goals year over year. - You can share examples of how you have used AI to influence your sales process and pipeline generation process. - If you have experience working with Shopify, ecommerce, and/or the post-purchase ecosystem, that is a huge plus for us! - You have experience with sales tools like Salesforce, Gong, Clay, Claude, etc - You are able to explain your sales process and forecasting process. - You have experience maintaining the hygiene of your CRM and data. - You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth. - Experience selling logistics, cross-border or commerce solutions is a major plus! #LI-JG1

• Design, develop, and maintain production-quality dbt models with a focus on performance, readability, and long-term maintainability • Translate business requirements into clean, well-documented data models that analysts and downstream consumers can rely on, including ownership of code reviews and our semantic and metrics layers • Collaborate with Data Engineering on ingestion pipelines, Fivetran and Streamkap connectors, and architecture decisions upstream of modeling, with a practical understanding of Snowflake performance and warehouse costs • Support a dbt contributor base that extends beyond the analytics engineering team, keeping Data Team contributors unblocked and helping them grow their skills • Contribute to the data foundation behind Loop Intelligence, including merchant outcome measurement and shopper-level cohort analyses • Apply data operations fundamentals across your work: Gitlab, CI/CD, automated testing, and documentation that make our data assets easier to discover and use • Use AI tools actively in your workflow and help the team develop shared norms around where and how they add real value