Liquid Web

• Define and drive the product strategy across edge services, application security, and compliance. • Build a multi-year roadmap that positions application services as a platform differentiator, not just a feature checklist. • Identify where to build, buy, or partner across the edge and security ecosystem (CDN providers, WAF engines, bot detection, compliance tooling, threat intelligence feeds). • Conduct competitive analysis across CDN/edge providers, WAAP (Web Application and API Protection) vendors, and compliance platforms to inform positioning and prioritization. • Translate evolving threat landscapes, compliance requirements, and performance demands into clear product direction. • Own the full product lifecycle from discovery through delivery, adoption, and iteration across a diverse set of product surfaces. • Define how edge, security, and compliance capabilities integrate into the broader cloud platform rather than existing as siloed add-ons. • Drive product decisions across a mix of build-vs-buy, vendor integration, and in-house development. • Define requirements, write specifications, and drive execution with engineering, design, and go-to-market teams. • Make trade-off decisions across scope, timeline, and technical debt with confidence. • Own the revenue strategy for application services, including pricing, packaging, bundling, and expansion motions. • Drive NRR through upsell, cross-sell, and retention-focused product improvements. • Partner with sales and solutions teams to shape deal strategy for enterprise accounts, particularly in compliance-sensitive verticals. • Define and track product-level financial metrics (Annual Recurring Revenue (ARR), attach rates, gross margin, customer lifetime value). • Understand how application services drive platform stickiness and reduce churn. • Deeply understand the security and compliance needs of enterprise buyers across regulated industries (healthcare, financial services, retail, ad-tech). • Translate pain points such as compliance audit burden, evolving threat vectors, performance at the edge, and vendor sprawl into product strategy. • Engage directly with customers, partners, and the security community to validate direction and gather signal. • Build feedback loops with solutions architects, support, and managed security operations to inform the roadmap. • Work directly with engineering leadership to influence architecture decisions across the application services stack. • Collaborate with marketing on positioning, messaging, and go-to-market strategy for application services. • Align with other product managers across the platform (cloud hosting, networking, storage) to ensure platform coherence. • Partner with compliance and legal teams to translate regulatory requirements into product capabilities.

• Define and drive the product strategy across cloud compute, cloud storage, and compute-adjacent managed services. • Build a multi-year roadmap that creates meaningful differentiation in the managed cloud and Infrastructure-as-a-Service (IaaS) market. • Drive compute modernization strategy, including template consolidation, hardware unification, and migration paths across server tiers. • Identify where to build, buy, or partner for capabilities such as disaster recovery, backup, and managed databases. • Conduct competitive analysis across hyperscalers, alternative cloud providers, and managed hosting to inform positioning and prioritization. • Own the full product lifecycle from discovery through delivery, adoption, and iteration. • Own the revenue strategy for the cloud platform, including pricing, packaging, and expansion motions. • Deeply understand enterprise infrastructure buyers, their constraints, buying behavior, and decision criteria. • Collaborate with marketing on positioning, messaging, and go-to-market strategy.

• Own and manage critical KPIs that are central to overall business performance • Serve as a key business partner to GTM leadership, providing financial insights and guidance • Collaborate with Data and BI teams to query, validate, and maintain revenue-related KPIs • Manage GTM budgets, including headcount planning and non-compensation expense forecasting • Develop business cases and financial models to support new investments and revenue growth initiatives • Support preparation of board materials, including contributing to business leader presentations and insights • Respond to and manage ad hoc financial analysis requests from leadership • Continuously improve KPI tracking, reporting processes, and financial visibility across the organization

• Own commission calculations for all GTM teams, ensuring accuracy and timely delivery • Manage partner commission calculations and reporting • Develop, maintain, and distribute commission plans across the organization • Partner with Finance and GTM leadership to design compensation plans that drive desired business outcomes • Build and manage SPIFFs and other incentive programs aligned to strategic initiatives • Collaborate with Payroll to ensure accurate and timely commission payouts • Respond to and manage ad hoc analysis and reporting requests from leadership • Continuously improve commission processes, documentation, and reporting accuracy

• Own the FP&A close process for revenue, including MRR and bookings across the organization • Serve as a key business partner to business unit and GTM leadership • Manage the monthly revenue forecast model, including process execution and performance tracking of key KPIs • Collaborate with Data and BI teams to query, validate, and manage revenue-related data • Develop and maintain corporate reporting to evaluate revenue performance, including variance analysis and storytelling • Support preparation of board materials, including contributing to business leader presentations and insights • Lead budget reporting processes with business leaders, including facilitating discussions on variances and forecast updates • Respond to and manage ad hoc financial analysis requests from leadership • Continuously improve forecasting processes, reporting accuracy, and financial visibility

• Define target account segments in partnership with Growth, PMM, and Sales • Build and maintain GTM playbooks by segment (who we target, how we reach them, and why it converts) • Identify expansion opportunities within the existing customer base and partner with Lifecycle and Sales to act on them • Own the marketing-generated pipeline forecast and report on performance weekly/monthly • Design and run account-based programs across your target account list • Partner with Growth Media and Content to align channels, messaging, and timing • Set clear success metrics for every program and make decisions quickly to scale or stop • Ensure campaigns are coordinated across channels, not run in isolation • Define BDR targeting priorities (which accounts, which personas, when) • Partner on outbound messaging and sequence strategy • Run a regular pipeline sync with BDR leadership to review performance and adjust • Manage and develop a team of three across media, events, and coordination • Set clear ownership, expectations, and performance standards • Align closely with Lifecycle, Content, Web, and Partnerships to ensure consistent execution across teams • Act as the point person for demand generation in cross-functional planning

• Own Reliability Operations & Incident Command • Continuously evolve and improve incident management, change management, and post-incident practices • Establish clear standards for incident declaration, severity, escalation, and communication • Ensure consistent execution across teams and continuous process improvement • Own the incident command function, including roles, structure, and operating procedures • Lead or oversee major incident response in a 24/7 production environment • Build and manage on-call incident commander rotations with global coverage • Own post-incident reviews, ensuring strong root cause analysis and clear documentation • Translate incident trends into actionable reliability improvements • Drive completion of corrective actions across teams; escalate when needed • Define and maintain service performance and reliability targets (availability, latency, error rates) • Own observability strategy, including monitoring, alerting, and signal quality • Improve detection, reduce time to resolution, and increase platform resilience • Partner with Engineering and Operations on capacity planning, patching, and lifecycle decisions • Ensure reliability insights directly inform platform and infrastructure roadmaps • Collaborate with Security on vulnerability response, patch prioritization, and compliance alignment • Work across environments including virtualization platforms (VMware), distributed storage (Ceph), Linux-based systems, and hybrid cloud infrastructure • Provide regular, data-driven reporting to leadership on availability, incident trends, and operational performance • Act as the central authority on reliability insights across teams

• Diagnose and resolve complex application and infrastructure issues, delivering timely and accurate solutions in a collaborative environment • Design, implement, and support engineered solutions, platform services, and mission-critical systems • Partner with customers and internal stakeholders to design solutions that meet functional, technical, and operational requirements • Serve as an escalation point for advanced technical issues in alignment with team support policies • Contribute technical expertise to cross-functional initiatives and interdepartmental projects • Collaborate with third-party vendors to support and integrate key technologies • Develop and maintain clear, scalable documentation for systems, products, and engineered solutions • Facilitate knowledge sharing through training, documentation, and informal mentorship • Participate in incident response, root cause analysis, and continuous improvement efforts • Monitor, maintain, and audit software licensing and system compliance where applicable • Support internal and external audits (e.g., licensing, security, compliance) as required • Stay current on emerging technologies, platforms, and best practices to inform solution design and modernization efforts • Other duties as assigned.

• Reporting directly to the Director of Growth Marketing, the Head of Demand Generation is the pipeline engine of the Nexcess growth marketing team. • While the Director sets the overarching GTM strategy and revenue targets, you own the full demand generation motion — the GTM playbooks, the account-based programs, the BDR targeting strategy, and the $1M+ marketing-generated pipeline number. • You will lead a team of three — a Growth Media Strategist, an Events Manager, and a Growth Coordinator — and work in close partnership with Strategic Partnerships, Lifecycle, Content Experience, and Web Experience to ensure every channel and program is coordinated around a shared target account list, not operating as an isolated campaign. • You are the person who translates the Director's strategy into executable plays, holds the BDR team to a shared definition of pipeline, and makes the kill-or-scale call on every program within a defined window.

• Contact targeted new business accounts via proactive calling • Develop written messaging for various platforms, including email and social media • Leverage social media and online tools to personalize prospecting efforts • Maintain accurate records in the CRM system (Salesforce) • Acquire and convey technical information about our products and target industries • Adhere to a defined sales and prospecting process while maintaining high productivity • Collaborate with to refine prospecting strategies and boost revenue generation • Achieve individual sales targets that contribute to overall team performance • Represent the company at global industry events